Pros: This was such a unique car rental experience for our…read morestay on Kauai. It was 5 star all the way - good communication -easy pick up and drop off - zero problems with the vehicle. We reserved a 2025 blue jeep with one touch sky roof. Spendy, but we counted it as a way to fully enjoy the lush landscape around us. The one touch sky roof feature was absolutely fantastic. We could easily switch between buttoned up and fully open top as we ventured out between rain showers. I highly recommend this car rental option for being able to rent the exact vehicle you want, without having to guess your luck with the phrase "or similar". Cons: Being a unique car rental company, without long lines or disappointments to start your vacation, I will say it took a fair amount of trust to rely on the good word of the company that things would go as promised. There is zero in person contact at pick up or drop off. You pick up and drop off in a deserted parking lot away from the airport, closer to the cruise ships, using a lockbox. The uber ride airport to lot and reversed at the drop off was less than $40 total. We had one person get the car and pick up the others and all luggage. It was not a far distance, but not walkable. Lucky for us the rental was exactly as hoped for and we would repeat the experience if we are lucky enough to visit Kauai in the future. For those wondering why there are no recent (2025) reviews, I'll say there isn't an easy way to leave a review on their website right now.

My husband and I just want to give a shout out to Alii Car Rentals for the amazing experience we…read morehad while vacationing in Kauai recently. Anwar let us use their brand-new Nissan Rogue SUV, and it was one of the smoothest vehicles that we have driven! The vehicle was clean and in great condition. From the pick up and drop off at their lot, everything went smoothly. The instructions were very clear and easy to follow. No lengthy and cumbersome paperwork to fill out. My husband and I highly recommend Alii Car Rentals for your vehicle rental need in Kauai. You won't be disappointed!! Thanks again, Anwar and Alii Car Rentals!!

We caught the shuttle right away and were first in line. We were out of the office in 5 minutes. We…read morehad an issue with our car but it ended up being my husband's fault as he had not closed the door properly. The jeep worked great and the check back in was super quick.

We rented an intermediate SUV on Costco Travel…read more Upon arrival to LIH we followed the signs to rental car shuttle near baggage claim. We waited briefly for the shuttle. Taken offsite nearby where we got off and entered the rental car office. There were two agents. We waited less than 5 minutes in line. Our reservation was confirmed. No hard push to buy insurance or gas refuel. No drama. We had a choice of SUVs to select from. Did a walk around of the vehicle. Drove to the exit gate. The agent scanned the QR code. Provided a map of the island and driving tips. Even gave us a restaurant suggestion. Upon rental car return a week later, the agent did a walk around; checked the gas gauge; issued an email receipt. I wished all car rentals were as smooth as this one was.

Communication was thorough, clear, prompt, and friendly from first contact all the way to wishing…read moreus a safe trip home after our trip. I had heard the nightmares about the big box car rentals from friends. Pineapple Express is a saving grace, to say the least. The whole experience was phenomenal. They picked us up within 3 minutes of grabbing our checked luggage. We were in our rental SUV after a very short ride to their lot & a couple of signatures, instructions, and snapping some photos. We always take a short video or take pictures for our own protection when renting, I thought it was great for both parties that Pineapple Express makes this a part of the simple process for the benefit of both parties. The vehicle was clean and comfortable. The beach umbrella & cooler backpack were much appreciated! The yummy pineapple & towels were a great surprise. You sign a waiver & agree not to go off roading or use dirt roads for beach access. I was a bit nervous about accidently ending up on a dirt road (I'm a very cautious person by nature) but using Google maps & satellite view, I was always able to find paved areas to park. In one case, we just hiked in a little further and that's always a bonus in paradise to me :) Their communication is so good, I'm sure if you have a question about a specific area before you head there - they can guide you on whether or not it's ok or offer an alternate plan. We had tracked in a bit of sand, so before returning the vehicle we shook out the weatherproof mats - which were so easy & handy! They were great and brought my husband back to our hotel vs. the airport as we were not quite ready to head home yet. From start to end our experience was amazing. We will always use Pineapple Express when renting a vehicle in Kauai! The whole team is fantastic. Mahalo

NOT RECOMMENDED!!! I should have listened to the other reviews about this business scamming people…read morefor fees. Attached are pictures they sent me about how horrible the car was left when some sand and crumbs were left inside. I was courteous to clean out as much as I could but after 6 days some signs of use will be present. I don't travel with a vacuum. I'm attaching pics that THEY sent me so you can judge for yourself. (First 2 are from them with the horrible mess left behind and 3rd pic is how I received the car with spots along interior and mud left on passenger side) Then they claimed that sunscreen was left all over the car when spots were already visible from the pictures taken before rental. I have rented cars in Hawaii and abroad at beach destinations without ever having an issue. If the car is returned with slight signs of use the owner flips out. They will probably reply in a similar manner about how egregious it was but my advice is to just avoid this place. We had family rent a vehicle from another business without any issues.

This site does not offer skip the counter. Took over 45 minutes to get through counter check out.read more

The worst experience: we were first in line to a dollar bus with a toddler. The driver completely…read moreignored us and was picking random people from the line instead. When we asked to be boarded he told us to chill, it is Hawaii time and everyone has a toddler (there were 0 kids on a bus). When we asked airport security to help us, the driver came back with a horrible manager: she was screaming at as: "Hawaii is not for you", "go back where you came from", "We don't like your kind of people here etc" . She refused our service, refused cancellation and was incredibly rude (all this with a toddler on hands). I have all the video recordings in case anyone doubts it. I had to handle dispute through bank to get my money back. Stay away from this place!!!!

Elite Car Rental made me feel ready for my trip! From making sure my rental was booked but also…read morewent above and beyond with any suggestions we asked! On time delivery our car was ready for us and waiting at the airport. We were having too good of a time to take a picture for our review but our car was so clean you thought it was just bought from the dealership! Since we were visiting we didn't know any stations but the stations programmed in the car were perfect and greatly appreciated! We rented two cars and they were both elite just like the service that was provided. Look no further you found where you should rent your vehicle for your next trip to Kauai!

Saved us so much hassle! Working with Biba was a pleasure,…read moreshe took care of all the details. The car was fantastic and we felt like locals. Biba was super responsive and provided us with additional info, where to go, where to eat. Setting up tours for us. I highly recommend Wlite Kauai car rental and will use them next time!

Island Cars was amazing and helped me get into a safe rental vehicle for less then the airport…read moreprices and the staff was amazing and so friendly. The whole process was fast and smooth.

Just rent with a proper company…read more All their cars are beaters with all the warning lights on the dashboards. We found roaches in the car. They appear to be poorly maintained, not even tire pressure is checked before they send you off. The windows don't work. A/C didn't work. Traction control and ABS didn't work but insisted we "trust him" that it was safe to drive. Our car broke down in the middle of no where and we had to wait over an hour for the owner to bring ANOTHER beater of a car. Apart from that the owner ignores your messages and calls and is rude af. Do the right thing, pony up the extra money and rent a proper car from a proper company. AVOID THIS PLACE.

Friendly and efficient service, plus a great value. You get exactly what you'd expect. The car had…read moresome aesthetic flaws, and had a service needed light on, but performed beautifully as I drove all over the island all week and I didn't have a single issue with it. Shuttle to and from the airport was also quick and easy. Would definitely recommend if you want a car that gets you around and doesn't scream "tourist" :)

So disappointed in this company. We made a human error and had to cancel our reservation entirely,…read moreso we called and were honest and they would absolutely NOT cancel our reservation. They still charged us a fee, even though they were not available on the phone during normal business hours when we tried canceling days in advance. Clearly, this company is all about their bottom line and not the customer. Do NOT use this company unless you truly want a "wreck."