Read the fine print! Very sneaky with the charges. If you PREPAY for a car, there is a ridiculous NON REFUNDABLE charge..for prepaying to rent a car. read more

Had a very good experience with a gentleman named Boots. There was a challenge with the reservation and he was patient while we called Headquarters to straighten things out. I returned the vehicle today and he was friendly and efficient. Wish the people on the phone were as good as he was. read more

Today, I had a last minute emergency where I needed to rent a car because my car was taken in for service. Boots was supper helpful and knowledgeable. So happy I came here! Totally recommend. read more

I have not been very happy with Avis and their service, however, the gentleman that waited on my this morning has restored a little faith in the company! He was Uber helpful in getting me a receipt for a car that I returned several days ago in a separate city and was kind and chatty!! read more

Needing a vehicle that would seat 6 passengers, we reserved a car at Avis. Our reservation was for 10 am & we showed up at 11 am. Avis didn't have a vehicle waiting for us. We were told that we would need to wait for maybe a car to show up. A hailstorm a week prior was to blame for them not having a car. They should have contacted us to let us know the situation & give us a chance to make other arrangements. Waiting for us to show up & not having a car ready is very incompetent & unprofessional. I will never do business with this location again. read more

Wow! This Avis location has great staff at the counter! I walked in and was greeted at pickup and drop off with a smile. We have taken many road trips over the years and my experience at this office was the best hands down. I had planned on renting a large SUV to drive into Utah with my family of five, but as I told the gentleman at the counter he suggested their extra large SUV for more room. He proceeded to walk me to a nearby lot and show me both of the vehicles side-by-side. Thank Goodness this man went the extra mile! Our family would have been like sardines in the large SUV! He said it would be a small charge for the upgrade which was minimal. Typically, when we rent vehicles the person at the counter doesn't even meet our eye, much less take the time to walk across a lot and go over our options. The vehicle was very clean and drove well. They have a gas station right beside this location, which makes it easy to fill up before drop-off. Thanks to Avis in Highlands Ranch for this personable experience! We will definitely be back and tell our friends and family about your business!! Keep up the awesome work!!! read more

Absolute worst place to rent a car from !!!! Afna is very rude and unproffesional! I have never had such terrible customer service.. Would not recommend these people to anyone ever .. Avoid like the plague!!!! read more

OK.... so I don't have a new car, or like my neighbor - 3 new cars and 3 new payments. So, instead of my extra dollars going for new car lease or rental, a few of them go for the repair of the cars that I own outright. During the times when one of them is in the shop, or we want to take a long trip to the Western Slope, we rent from this Avis location. On a recent trip, we rented a Chevy Tahoe due to the travel conditions on the two 10,500 ft passes we had standing between us and our destination. The rental was great, got us safely to where we needed to go, and get back from, and was a painless transaction with this Avis location. Husband and Wife co-owners of this franchise. She always goes out of her way to make sure we are well taken care of. We will rent from them again, and again! read more

Do not expect them to be convenient. My husband and I rented a van, just went to do a night drop off so we didn't have to be here in the morning and could sleep in. The key drop off had zero envelopes like it's supposed to for the drop off and some employee never even locked the box that holds all of their drop off keys. Even if I wanted to drop it off now I can't in fear that someone will steal the vehicle, due to the fact an employee did not do their job. Not happy at all that we have to come back. Hopefully no one attempts to return/drop off a car between now and when they open. read more

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What a terrible place! I had made a reservation for a specific vehicle and when I arrived, was given something totally different. Furthermore, the staff was completely incompetent about the situation. They misled, deceived and lied about my whole reservation. This place should be shut down. Looking at all the reviews, it looks like similar things occur all the time. I will be contacting the main headquarters regarding my reservation and will proceed with legal action. read more

Avis was not competent enough to deliver the car that we reserved nor were they able to offer a satisfactory resolution and thus destroyed our holiday weekend plan! Incompetent. No consideration for the customer. Disappointing!! read more

Rented a car from here for a five day trip (Weds-Mon). First off Avis had the cheapest rates available. I usually rent from Enterprise but only for weekends and needing a weekday rental made the cost OUTRAGEOUS. I called the day before I picked up the car to see if they knew what kind I would be getting and what features it had. The woman that answered the phone was more than helpful and very friendly. She answered my questions and though couldn't tell me the exact car I would be getting she let me know what the the comparable cars were. The next day we picked up the car and as they didn't have the class of car we rented we got our choice of the cars on the lots (minus SUVs and luxury). The car was super clean and everyone fit comfortably! Again everyone at this location was helpful and friendly. I would DEF rent from here again!! read more

I rented a car from this location and the change oil light was on. I called and this particular location had no cars available for me to switch out. They sent me to the next closest location with cars for me to switch mine out, which was still a 40 minute drive in rush hour traffic. I went to the counter at the other location and the lady refused to switch it out for me even though there were tons of cars in their lot. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!!! read more

Love this Avis! They got me the best winter driving condition car ever! I had to rent a car after selling my car in December and it's been just great! Thank you Avis!! read more

I have rented from this Highlands Ranch location several times and am always pleased with the customer service and cars we rent. We will be needing a car again in a couple of weeks and I wouldn't think of renting any where else. read more

It was a bad sign when the the man running the desk went to get the ladies car ahead of me and was pulling trash out of it as he handed her the keys. When it was my turn to check in he was incredibly rude. He handed me my keys to a car covered in snow and then I got in to find it was disgustingly filthy-so much so I felt I would have to go home and wipe it down with Clorox wipes and then as I started driving it,found the brakes were grinding. When we took it back he was again unhelpful and rude. I am now having to drive to another location to get a car because they had no others "in service".I will never try to rent a car from there again and I don't recommend anyone else does either. read more

RUN AWAY - unless you like to be over charged and treated rudely stay away from the Avis /Budget rental in Highlands Ranch. We reserved on line and were supposed to be charged $273 - when we returned the car with a full tank of gas the manager tried to charge us $358 because we didn't wash the car and vacuum it (it needed a light vacuum from the road trip but was not dirty by any means). The place closes at 6:00 - we returned the car at 5:15 and she wanted to charge us a late fee because she said the car was do back at 5:00. HERTZ will be getting our business going forward. read more

We rented a car on Priceline for $220. Then when we picked up the car they made us pay $300+ for damage protection. We weren't allowed to not get it. Hidden fee cost more than the car! read more

Before you rent call in an make sure Matt is not working. He is horrible and doesn't know what he's doing. Made the experience of renting a car extremely hard and annoying. read more

Rented from here while in town for some interviews. I had a great experience and would rent from here again! The employees I spoke with were professional and kind. read more