Due to a recent auto accident a rental car was required and set up by the other parties insurance company. We arrived at this location, gave the front counter employee the claim number and he looked it up on his computer and all we had to do was sign the paperwork and we were on our way. fast, friendly, complete and professional service all the way from beginning to end. read more

Caleb E and Tyrese were of great help at this location. They were both very professional and helpful towards my situation with renting a car. Very understanding and both have great customers service. read more

I rented a vehicle from this location a couple of months ago and had a wonderful experience. Believe or not, the car had issues and I still would say this was an outstanding rental because of the customer service! I'd like to give extra kudos to Branch Manager Caleb Eiffert who was professional and friendly. He quickly helped me with my concerns. I've been an Enterprise member for a long time and this was one of my best experiences to date! read more

I had a horrible experience here because of the assistant manager Colton. When I came to return the rental car, he told me that he could not give me a ride back to my house. I asked him why not and he told me that it was further than they're allowed to go, the problem is this is where they picked up so he told me they were willing to pick me up so I can get the rental but I would have to ride back if I wanted one. In my opinion this is very bad. Customer service and Colton. You should do better for your customers.! read more

The most unhelpful location. I was a victim of a car accident and had to get a rental while my car was repaired. First, they said I was not allowed to request an all wheel drive car during the Colorado winter. They said the best they could do was ensure I had snow tires. My current car has AWD, so that was the bare minimum I should have been given. Second, I had to talk to a manager to even ensure my voice and concerns were heard. Third, when I finally am able to pick up a car that is safe enough for me, they did not accept my Colorado digital ID. Tyrese's co worker seemed to think my digital ID was sufficient, but Tyrese wanted to call his manager. Avoid this unorganized, unprofessional, and incompetent location. Feedback I would have for this location is to be more direct about requirements prior to people arriving at your establishment. read more

Will Munn was exceptionally helpful--he stayed after business hours so I could rent a car that day when my Uber had trouble finding me and consequently got me to Enterprise after it had closed. He has a great sense of humor and excellent customer service! read more

Wow, Jordan might be one of the best rental car people I've ever seen. He remained calm and professional when surrounded by a seemingly endless nightmare of customers and corporate shenanigans. Presidents weekend, no cars in the majority of Denver. I'd previously reserved a car many days ahead from Hertz, Gold Member, they called and said they were all out of cars the day before pickup regardless of the reservation. Unbeknownst to us they also cancelled our reservation without notice. I called maybe 10 other places in north Denver and the airport are all out, and to add to that their websites and general corporate customer phone lines falsely tell people there are cars on site for rent. This leads to a nightmare of over booking. Something. Is. Wrong. With. The. Denver. Car. Rental. Industry. I have a family with kids who need the car for our vacation, Denver is a lot of driving and it's about 40 degrees outside. Here comes Jordan, I call and speak to him directly and am shocked he is able to get me a car. I had pretty much given up hope of finding a car and so having our vacation pretty much ruined. He is very good and tells me the difficult circumstances he has to navigate to get me the car and the exact time to come so he doesn't give it away. I show up at that time and he actually has the car there! He is very professional very nice even when I see some of the other customers aren't being as polite. He was also genuinely trying to move things along quickly. Vacation saved. I've travelled many years for work all around the country and can only recall a few people who have hustle like this guy. Subsequent billing was also ship shape. read more

They promise a car, get reservation, call to confirm AND still no car!! Losers cannot even accept money from the insurance company -never go to these people, you will end up carless! read more

worst customer service ever!!!! no help at all from tyler or area manager. all thry say is we do not know we dont work with that!!

Jordan and Nicole gave me such great customer service had the rental a little longer due to car repairs but my insurance had notified them and they did an awesome job giving me a courtesy call in regards to the rental. Also update their new address to 7201 Fulton street centennial co, 80112 I believe other than that two thumbs up! read more

HUGE thank you to Emily at Enterprise in Centennial, CO. She took on a very difficult Allstate agent for me and went above and beyond to get me back into a truck that was best suited for me and my business!! I HIGHLY recommend! 5 star rating 100% read more

They are not "open and ready to serve you." Went directly through the Enterprise site, which listed probably 20 different car types available at this location. Rented a car for my spouse for pick up later in the afternoon. Received a phone call shortly thereafter stating that they "have no cars available, completely sold out for the next week," and also that "We've had a ton of recent hailstorms and had to get all our cars out of this area." I searched a hailstorm history site, see no recent hailstorms in their area. I'm sure if they ever have cars available, they are great - but judging from all these 1 star reviews, I would not be correct. read more

I had a great experience with the Enterprise in Centennial CO. I was given a great car for over a month while mine was getting repaired. Emily and Alvin were very friendly and helpful. I plan to use their service in the future. read more

Poor service inaccurate information- these guys have no customer service skills. They have no regard for having your plans completely ruined and all because they don't relay proper guidelines to rent a car over the phone. Never had a problem in CA but I get to CO and poor client interaction. Manager Andrew McKay read more

I can't say enough good things about my experience here. I just needed a car for one day. It was 27 bucks. Good start. I was a few blocks away at the Subaru dealer getting service, no problem, they came and picked me up very promptly (which was important since I was on my way to work). Got to enterprise, and they told me that they actually picked me up in my rental. So a quick signature and check of the car and I was on my way. Nice. All in all the process of waiting for the pickup, signing for it, and being on my way was maybe 10 minutes. When I finally dropped my car off at the end of the day, it was after hours, and I didn't want to walk back to the dealership, so I just left the car at subaru overnight, forgetting to tell enterprise about this. Woops... They called me the next checking on what was going on. I called back, expecting to be yelled at and charged and extra day for such thoughtlessness... but they just said "we won't charge you, no problem, we'll go get the car. All we really care about is that you had a good experience" Wow. Enterprise should train other companies in quality customer service. read more

Hands down best experience renting a car. CJ and team were professional, efficient and painless. Due to car repairs I had to rent a second time for the month. Can't imagine renting elsewhere. Confident they will always find me the best deal/size car fo my needs. read more

Wow, total corporate scammers. The young automatons at this location filed a claim against me for invisible, phantom hail damage. I could not see it. I took pics to document and it still is not visible! Rented a car 8/26 and returned it 9/3. During that time it did not leave Denver...I checked multiple weather records and hail in Denver was last recorded 8/21, 5 days before I rented the car. Did a little more internet research and found a local news article about a false hail damage claim made against a customer in Denver a few months before from another local Enterprise location. Seems to be a corporate strategy... Right now I am waiting for the coming insurance fight...who has time for this BS?? Do not rent here or or from Enterprise. read more

We had the worst service at this location, we got a rental because our vehicle had a recall, we hardly drove the rental maybe twice in a week, we returned it thinking it was all good as my husband it dropped off. Later I got a call from one of the employees accusing us that we were responsible for a Crack on the windshield and to provide them with our insurance policy, I then ask her to provide me with before and after pictures she took down my info and told me that management were gonna sent them, we have not gotten nothing. They inspected the vehicle as my husband dropped it off, from what I know they opened a claim and we have no evidence that there was any Crack on the windshield. geeez what a way to make easy money read more

Horrible service.. if your getting a rental from your insurance company DO NOT GO here they will go out of there way to find a reason not to rent to you! Worst customer service ever! Reserved a car 3 weeks in advance and they looked for any reason to not rent it because it high season and they get more money from the people that book there cars last minute!!! Look for another company or location. read more

Nate the supposed manager should learn some customer service when I spoke with her and explained the situation she talked down to me and treated me like a child. Her district manager is not much better. I have always rented high cars from other locations and been treated Great. I would never rent from Enterprise again from any location because of her actions and poor customer service skills. read more

This place is terrible, I would rather go without a vehicle even if insurance is paying. They go out of their way to take advantage of you. First off they were pretty vague in the explanation of the extra insurance you can purchase and failed to mention it was 12/day so I got charged $430, they also fail to mention their rules with the vehicle like how I can't have my dog in the vehicle and proceed to tell me it'll be $250 to clean it because of a little dog hair, ended up taking the car to clean it myself which was $9. Then they try and say they need to file a claim for a tiny dot of a chip on the windshield when we were told that nothing smaller than the size of a quarter would be my responsibility. I don't understand how these things aren't just part of their rental fees that should cover cleaning or tiny chips from driving around town. After reading the reviews I see I'm not the only one who was upset with their experience. Also I heard them speaking with other customers and how they were going to charge them $62 a day for a compact vehicle when the enterprise on Leetsdale quoted $40 something a day for the same thing. Luckily those people walked out and did not rent from these thieves! Stay away read more

STAY AWAY from this location. Bait and switch at play. Cancelled my reservation without notice claim " we called to tell you," When asked what number they called " no number listed". Then offered to find a car at three times the original rate. They never called me back. The national office was no help either. Luckily had a travel agent call around and found a car at a reliable agency! Will NEVER consider Enterprise in my rental car future. read more

The first car I got from you was 2 years old but had paper tags for some reason. I didn't realize till later that day the paper tags were 3 days expired. I had to go back and get a different car for the next day. Sure you gave me a nicer car but it's ridiculous to be given a car with expired tags from a rental car company. read more

It's a tale of two worlds here.. The car was spot on fabulous and the front end of the experience was incredible, easy, no issues, and a great deal for the time we were out...5 star all around . Returning the car though was another story. I was treated very rudely by the employees there (full disclosure, I was a bit upset myself after their initial interactions with me and that clouded things). One employee (tall caucasian gentleman with dark hair was on the phone while I was returning car. Tried to pay with cash, and was rather rudely told that they didn't accept cash. when I pointed out the lack of notice of this, the guy on the phone gave me a look and rudely pointed to the front desk top There WAS a notice there, of a policy that had changed WHILE WE WERE OUT WITH THE RENTAL. THERE WAS NO WAY TO HAVE KNOWN about the policy. Luckily I had the ability to add cash to my debit card... tall guy could have cared less bout customers. the other employee took an "extra long" look at my car when he went out to look at the return (I followed him, didn't want something to all of a sudden 'pop up' as an issue)... before returning.. in the end? great on the front end- make sure they don't change policies on you in the meantime about returns or neglect to inform you that things may change.... Will I rent from Enterprise again? Absolutely... will I rent from THIS satellite location? That's a little more questionable- I think it's staff dependent, because the people there when I returned my car were enough to make it a possible deal breaker... read more

They seriously took care of me in every way. It had been a while since I had used enterprise and sometimes it's all about a particular office more than enterprise itself. The employees at this location were more than helpful and I owe a perfect trip to them!! read more

A real great place if you like being left to scramble to find another car rental company the day you are supposed to pick up the car! Reserved a full size car for a trip to Kansas City with the family. Got a call around 10am on pick up day. Turns out they don't have any full size cars available, but they car guarantee me a compact car. I told them there was no way that would work because I was taking the whole family. She basically said too bad and wanted to know if I wanted the compact. I asked if they wanted to upgrade me to a larger vehicle or refer me to another location in the area, but that didn't seem to interest her. "Enterprise - we'll leave you stranded without a car reservation!" read more

Despite starting off w/ quite a few mixups due to unforeseen circumstances, the customer service at this location is top notch!! The staff was welcoming & friendly from the moment I walked in... greeting & complimentary, as well. And nothing beats both of those when your day isn't going as planned. =) Anyhoo... I needed a vehicle that was large enough to accommodate a large wheelchair, and both Laura and Nicole went the extra mile to knock out any hurdles that may have popped up along the way!! Both are extremely gifted in their perspective roles and absolutely pay attention to the smallest of details, which in my instance - are the ones that mattered the most. I had to switch out cars, and each time I had to return to the Enterprise office, I received the same A-1 service all the way around. This experience started off as a business transaction, but the compassion displayed to both me along the way made it seem much more than that. They put the needs of their customers as a priority & do what's necessary to elevate the bar even higher. I truly can't say enough great things about this office/staff. Laura & Nicole are worth their weight in gold! read more

I needed a car for labor day weekend. No rental car companies had anything. I called enterprise on Jordan and arapahoe rd. Ryan Gomas, and Matthew Mozia made things happen! They have the best customer service ever. They made it a point to go out of their way to find the car I wanted. I was very grateful! Thanks guys u rock! I will only go to you! read more

Was a good experience great customer service the full size car only had one that was getting cleaned so they offered a full size mini can which ended up being okay. More room for the trip at the expense of gas milage. They offered to trade it out if I wanted to after I picked it up. read more

I couldn't find a place on the enterprise site to recognize employees so I'm going here. Jackie and Terrance were so helpful yesterday when my fiancee and I rented a car. They were very friendly and helped us get the car we needed. We already had a rental from Hertz which was way overpriced. We needed an "all-wheel drive" vehicle for the snow/ice road conditions for our ski trip to keystone so we had to rent a second car. We went to Hertz to switch vehicles and their prices were outrageous; so we left and came here. We were so glad we did. We had a better car at a cheaper price and we will come to enterprise from now on. read more

Absolutely fantastic customer service from the entire staff! The only hiccup is that being a satellite location, the number & type of vehicles availble may be less than at a actual Enterprise location, and they're not open on Sundays. But other than that, the folks there made my experience with the dealership much more plesant. read more

Very helpful staff. I had a problem with the corporate billing (on our end) and the manager made several calls to get it all straightened out. Great service! read more

I recently rented a cargo van from Enterprise. Abbegail was great to work with. There were a couple of glitches encountered with the rental of the van....but she made everything right and gave me a percentage off for any inconvenience I encountered. I will take money off all day long! But above all...the service was excellent. I will return to this place if I ever need a rental again. read more

No Integrity! Poor Customer Service! Chose Enterprise for my car rental based on a few criteria. I had a 3rd party reimbursing my rental costs for a 4 month period and one of my criteria in choosing the rental company was to get the customer points we receive after the rental term ends. I chose Enterprise, because their customer reps, yes multiple reps (4 of them), told both my wife and I we would get all of the points for this rental and even stated it with enthusiasm knowing the huge amount we were talking about. They even coordinated directly with the third party to arrange the rental having full knowledge of what they were telling me. I just received a 0 point email statement from Enterprise. When I inquired, they elevated me to a supposed regional manager. The manager stated their policy is not to give points to a renter when a third party pays for it. Tell me this after you get my business, but not before (Integrity?) To add fuel to the fire, she offered me a measly 10% or free upgrade on my next rental. (Customer Service?) Really!!!!!! Keep it! I learned, and want to pass on to you, Enterprise lacks integrity and customer service. : ( read more

Worst experience ever. Another review below talks about experience similar to mine where manager Bryce claimed the vehicle was damaged upon return. It was NOT damaged and was definitely not damaged while I had the vehicle!!!! Never return your vehicle to this location. They're dishonest and causing me sooo much grief and heartache. Nothing makes me more angry than dishonest people. I received a $917 bill for supposed "multiple dents on roof" after the vehicle barely being driven, no visible dents, and no rain let alone hail during entire rental. I had not been offered a ladder to insect the roof upon rental or return. Photos show zero dents. My insurance was never given any opportunity to look at the vehicle. Totally wrong!!! I really hope Karma is a bitch! read more

Avoid getting picked up by these guys at all costs! I made an appointment to be picked up at 4:15 pm for one day and after waiting for 45 minutes past the appointment time, I called them to find out if my ride was on its way. From the way they responded to my question, it seemed like they had forgotten to send someone to pick me up. They promptly told me that they will send me another car and it would only be a few minutes longer and the driver would call when they were getting here. Another 45 minutes pass without out a phone call and I had finally decided that they weren't coming. Thus, resulting in me having to walk home in the rain. It wasn't until close to 6:00, almost 2 hours after my original appointment time, that I was called by the driver, informing me that he was at the pickup location. I had to tell him that I would not be riding with him as I was already gone and that I had waited close to 2 hour to be picked up. I was told he was stuck in traffic, but if that was the case I really would have appreciated being informed that they would be extremely late. Traffic was definitely a possibility due to rush hour traffic, I don't think traveling from Arapahoe to Lincoln would have garnered an hour travel time... I don't know how their car rental services are, but if you need to get there, avoid their pickup service. They won't pick you up in an reasonable amount of time. You would have better luck getting a cab or a friend. read more

Excellent service. This staff is top notch! Every time I called, I was treated with friendliness and when we arrived to pick up the car - same deal. Everyone I talked to over the phone or in person was great. I am a business owner and I value customer service! Great job! read more

Do not, and I repeat DO NOT ever return a car to this location after hours. It is a car dealership and there is not a secure lot for returns. You return your keys to a drop box. I returned a rental I had picked up in a different state to this location on a Sunday evening at 5PM, after hours. On Tuesday at 12:20 in the afternoon (43 hours later), I receive a call from this location that the car was returned with "severe" damage. There was NO damage to the car when I returned it and of course there is no proof of this - their word against mine. By the time I received the call, the car was already at the body shop being repaired. I was not aware of the this "alleged" damage that I supposedly caused until 43 hours after the fact. I was not allowed to view the damages or see pictures. They did not allow my insurance company to send an adjuster to view the damage before the body shop began work. This is required by my insurance company. When asked why it took so long to receive a call about the damage, I was told by the manager, Bryce, that he couldn't find the keys in the drop box and that was the only way he could retrieve any info about the car. He eventually "found" the keys "stuck" in the lock box but it was 7 at night and he didn't want to call "that late". Now I am being held liable for damages that I did not cause. The entire process seems incredibly shady and underhanded. The employees at this location were incredibly rude and inconsiderate. They basically called me a liar, telling me I lied about the damage I caused. I CAUSED NO DAMAGE TO THIS CAR. MY KIDS (10 AND 13 YEARS OLD) WERE WITH ME THE ENTIRE TIME. THERE WAS NO DAMAGE WHEN WE RETURNED THIS CAR!! I had the car for about 27 hours. Granted, I was EXTREMELY upset when dealing with these employees, Jeffery and the manager, Bryce. I had requested information in writing. They would not give it to me stating that I could contact the enterprise I rented from (in another state) and I could email the place where they sent the car to get a report. Jeffery said he would email the contact info and claimed he did not have my email, even though the company had sent me an email when I received the car and they entered my email into the system. I spelled out my email to Jeffery and he said he would send me an email with the contact info. Two hours after that, there was still no email. He claimed he was "busy" but would send it. Hours later, still no email so I spoke with Bryce, the manager and he said he would send me the email by 7PM that evening. By 7AM the next day, there was STILL no email. When I contacted Jeffery again the next day, he said he did say he was going to send me an email and I was "putting words in his mouth". He told me that I needed to contact the branch I rented from. When I again asked him for this, his comment was "I have never lived in NM or worked in NM and I don't have that information" When I told him this was HIS company and he should be able to get me this info, he threatened to hang up on me. These two employees were so incredibly rude and not helpful in the least. They were not willing to give me any information about the supposed damage I caused . So now, I am literally stuck and have nowhere to turn. I have not been given any options or information and now this "damaged" car is being repaired before I could see it or any adjuster. Again, the entire process seems shady and the employees were extremely lacking in customer service skills and their policies severely lack any sort of integrity. Again, DO NOT USE THIS PLACE OR DEAL WITH THESE PEOPLE!! Above all, NEVER and I repeat, NEVER leave your rental car in a lot like this over night. Nothing but problems!! read more

Horrible customer service today. Inflexible and actually told me you don't have to rent from us so I took my business elsewhere. Enterprise is great so use another location. read more

Both the interior and exterior of the car was dirty. The gas was completely EMPTY. I was charged a significant deposit in spite of using a corporate credit card and I could find NO written policy statement to support this charge. Luckily, this is a company expenses and did not impact me directly. Even an apology from the rep was not enough to compensate for these short comings. Lastly, I clearly stated and it was printed on the contract that I would be returning the car on Sunday when the location was closed. When I arrived on Sunday, there was no signage regarding where to park the car and no drop box for the keys. I spent 40 minutes on the phone escalating the issue of where/how to leave the vehicle. Bottom line, I still like and will continue to use Enterprise but will not use this location. read more