Hello this place is so amazing because we were having a bowling tournament and the driver there…read moretook us to the hotel and when we are about to go home are Uber was so late so we asked them if you guys can drop us to the airport but they said yes we can so we are very very very thankful too them.

Always had a good experience and keep going back. Moved to a new location which is not as…read moreconvenient but staff is always friendly !

I was late getting picked up by 37 mins although I made contact on a Saturday because I knew I was…read moredropping my car off on Monday. I was late for a 3pm appointment at the funeral home to make final arrangements for my uncle... then two days later the branch manager left me a voice mail about returning the car I was driving indicating they rented it to someone else.

The employees are terrible to work with. There is zero sense of urgency, unless they are gossiping…read moreamongst themselves. They put me into their cheapest/smallest car, and it was ridiculous. For $81 dollars a day! After leaving and not 2 miles down the road did I notice there was no windshield washer fluid. Then the temp was running hot. Pulled over and realized they never checked the fluids. They rented me a car that wasn't even maintained. I had to go to the gas station and purchase fluids to just make it to my destination on time. This will be the very last time I use Enterprise.

I test drove a Subaru Forester here in late September/early October and returned in December to buy…read morea Forester because of the great experience. Mike C. was fantastic to work with and I can't recommend him enough as he was the primary reason I returned to Cascade to move forward with the purchase. I have never ever in my life owned a new car or purchased a car from a dealer. I was super nervous about this purchase and did a lot of research about vehicles I was interested in. I had a visit at another dealership to test drive a different manufacturer's vehicle to compare this experience to and both myself and my husband were very impressed with the difference in working with Mike C. as the salesperson at Cascade. Our first test drive he accompanied us as we drove the SUV around including a lovely trip through the Cuyahoga Valley, and he demonstrated many of the safety features and educated us thoroughly about the car. After the test drive he sat down with us and gave us some preliminary ideas about cost which lined up with prices I'd discovered during my research about the vehicle's going MSRP and such. A few months passed as I mulled over new vs. used and what car I wanted. Ultimately the great feel of the Forester, its top safety rating and reviews from Consumer reports, and the superb test-drive and no pressure conversation with Mike led me to call them up and move forward with the purchase. I called to make sure Mike was available and did another test-drive. Then we started the negotiation process and - armed with another dealer's out the door offer for the vehicle and the fact that it was quarter end - I was able to negotiate the price down to a VERY reasonable offer according to both TrueCar, KBB, and CoPilot for the particular trim and extra features (and in a color preference as well.) While the vehicle was not in stock yet (in transit as seems to happen frequently with these fast-moving cars) it arrived a couple days later and I worked with Mike to finalize the paperwork other than the financial agreement stuff. He helped me get the app set up so I can remote start my car and adjust the temperature and he also called up my insurance company to help get those details squared-away. Another employee, Peter, gave me a very thorough overview of the many features in the car so I would be comfortable driving it and the financial process was made very easy for me as well. I would recommend Cascade - and in particular the Subaru dealership and Mike C. to anyone interested in purchasing a vehicle. I look forward to additional great experiences with them for service and maintenance!

We were very pleased with the process of buying a used car at Cascade Autogroup. We worked with…read moreBrendan Daniels who could not have been more helpful. In addition to the buying process, Brendan also helped us out when we had an issue with our car shortly after the purchase. He helped us get scheduled with the Service Department and our car was evaluated at no charge.

Thank you to assistant Branch Manager Aaron Macer for his professionalism and courtesy. Aaron went…read morethe extra mile to ensure a great experience still can be had even while dealing with issues out of his control. Highly recommend this location.

I had a confirmation #. Showed at the agreed time....and No cars available. "They are on the way,…read moremaybe 15 minutes". 45 minutes later...the kid at the desk blatantly refused to rent me a car because I had called national headquarters and complained. Their national customer service said they would escalate my complaint. 2 hours later.......NADA. I had to stand outside, raining, cold, until I could find somebody to come and pick me up. This is the most feckless business I've ever encountered !

I had a nightmare travel weekend. Trouble with an Enterprise rental that morning. Booked a rental…read moreonline for Hertz, arrived to the location and I was in the car within 20 minutes. Donald was extremely pleasant and personable and made the process hassle free. Thanks to him, I'm a loyal Hertz customer now.

I would definitely recommend this place to someone else. They have very nice and respectful staff,…read moreand their cars are very nice and clean. They are also very fast.

These guys are great they make the process easy get your vehicle and have amazing deals I get free…read moredays and everything. Bailey was my favorite.

Couldn't be more disappointed in Enterprise, Car Rental!…read more I recently needed to rent a vehicle for three days and used Enterprise Car Rental on Hudson Drive in Hudson, Ohio. When I turned my rental car in, I did not realize that I had $50 worth of pasta sauce in the back seat. 3 1/2 hours later when I went to put the groceries away, I realized they were in the rental car. (This was late afternoon.). At no time during those 3 1/2 hours, did Enterprise bother to call me to let me know I had left Items in the car. When I called them and asked if they had my groceries, they replied, "yes." I immediately got in my car to get to Enterprise before they closed and gather my items. When I got to the car rental agency, I asked them why there was no phone call? The girl at the front desk, who was visibly put-out, replied; We were going to call you at the end of the day." I did not believe her! I was hoping maybe that she would have said that they were so sorry they had not called me in last 3 1/2 hours. Instead she instructed me to go get my bags that were in a back room. People who rent cars may NOT be in the area where they rented a car at the end of the day. I would hope that as soon as they were aware, Enterprise would call a customer to let them know that they are holding their item(s) for them. My husband was the most surprised by Enterprise's handling of this situation. (You see, for his job, he often uses Enterprise and in turn, recommends them