My uncle's car got rear ended and we dropped off his car at Crash Champions Collision Repair…read moreArcadia nearby. This is a small location, I didn't even see the sign Enterprise at first. Although it is a small location, they are busy. They only had one guy working when I walked in. Joey is so efficient! Promote this man immediately! Unfortunately Joey explained the us he didn't receive car shipments overnight so there was no car rental for us at 9am in the morning. He said around noon and he gave me a call once a car was ready for us. Overall, great communication and so efficient.

Renting a car through them feels very limited, and the process isn't clearly explained. I…read moreunderstand policies can't change, but communication was frustrating. I explained multiple times that the accident happened today, yet I was repeatedly asked the same question. When I expressed confusion about next steps, the representative seemed annoyed. I'm a very step-by-step person, so understanding the process matters to me. Being told "we just handle the rental, the collisions department will handle it" without further explanation felt dismissive. Clear guidance would have been helpful. If you're not a people person, perhaps not work at a customer facing job? And the fact that she said mam to me was so rude. Mam you're older than me!!

If you need to rent a car, I highly recommend this place. The service is fast and efficient, and…read moreyou never have to wait around for a long time. They get things done quickly and efficiently. I don't understand why some of the major rental car companies are so slow and make customers wait so long. That's what I really like about this place -- they value your time and get you on your way quickly. The only thing to be aware of is that you cannot rent a car for just one day. The minimum rental period is three days. Other than that, the prices seem reasonable as well. Overall, I'm very satisfied with the quick and efficient service.

Last Saturday, my car was involved in an accident, and I suddenly found myself in need of a rental…read morecar. I tried calling Enterprise to reserve one at the last minute, unfortunately, went I got there they didn't have any vehicles available. Luckily, I came across a company called Vic Car Rental, and they were incredibly helpful. They assisted me right away with reserving a car, and I was able to rent a 2025 Toyota Tacoma the very same day. The whole experience was smooth and pleasant, and I truly appreciated their excellent service. I would definitely recommend Vic Car Rental to my friends and family whenever they need to rent a car.

I've been renting from Enterprise Rent-A-Car in Duarte for over 12 years, and this was by far my…read moreworst experience. I was charged $371 on my Citibank card, then the clerk tried to run my card again for the same amount. The second charge declined, and even after I showed proof on my phone that the first charge went through, she said she didn't remember processing it. I waited over an hour while they tried to fix it. Citibank even confirmed to them that the charge was approved--but they still did nothing and attempted to charge me again. I ended up leaving without a car, had to call an Uber, and arrived 1.5 hours late to Skid Row where I feed the homeless every Wednesday. That delay affected real people who depend on us. After 12 years of loyalty, this level of disorganization and lack of accountability is extremely disappointing. Do better

I ordered a minivan online, received a confirmation email, and used their app to check in, which…read morerequired my credit card number. On the morning of the reservation, I received a telephone call letting me know they did not have the minivan. WTF?! Someone else on yelp recently complained about the exact same situation, so Enterprise has a major problem. They connected me with their "customer service" line and the rep escalated it to a district manager. I never received a callback. Fortunately, Hertz had a last-minute cancellation and I was able to get the same minivan $100 cheaper. Needless to say, I will NEVER use Enterprise again. Please do not use your cut & paste answer letting me know how sorry you are and how much you value me as a customer. Save it for someone who believes you.

Very good service friendly and doesn't laugh, when you have to can open the gas door and have to…read morecall and find out how lol Price were good and they picked me up at my house

Route 66 is awesome! We had an amazing experience working with them. I called the Thursday before…read moreFather's Day, wanting to see if I might rent a convertible for my husband. They totally made it happen, and at a reasonable price for such a beautiful BMW. We made a memory as a family, driving to the beach, and it was the best gift I've ever managed to get my hubby (he always says he doesn't need anything- boo). Highly recommend. A friend also told me her daughter rented a car then while visiting from Texas, and they were more reasonable than Enterprise! Great folks to work with, even delivered and picked up the car to make things easy on us, and gave a gift bag of swag and chocolates to boot. Rent your loved one a fancy pants car! You'll thank me later.

I reserved a vehicle, even got the upgrade. Prepaid for it. Counted on it being here, and it was…read morenot. They gave it away because I was a little late. No phone call, no email, just gave my rental away that I prepaid for. I've been renting from Hertz for many years and have never been treated this way. Do yourself a favor and go to Enterprise across the street.

Worst location. All other people who said they are bad are all correct. They don't have the cars…read moreyou want, they can't provide vehicles on time.

I rented cars from them during 2020-21…read more They had great quality cars It's family run and very organized no corners are taken.

I had the worst experience with this company, because my family and I rented a 12 to 15-passenger…read morevan a month in advance, and at the last minute, just a day before, they canceled on us and told us that either the price was incorrect or that they couldn't get us the van, when we had planned our vacation a month in advance, They notify us that they can't get a van just a day before. We had our vacation all set for a long road trip to another state, and it turns out they couldn't do anything about it. They don't send you email messages, they don't send you text messages on your cell phone--only phone calls, and if you don't answer, that's the excuse they give you. They don't let you know ahead of time. So, I do not recommend this company; they don't take responsibility. Oh, and to get your money back, you have to make a bunch of phone calls because they don't take care of that either, They ruined our vacation just a day before when we had everything ready. I recommend you go to other, safer companies instead. They are not reliable; do not waste your time, do not waste your money on this agency

Bestway is the best place to rent cargo vans. The value is amazing! I use cargo vans for work…read moresometimes and they are always there for me. Great pricing! Excellent service. Thanks, I'll be back!!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

Fast and courteous service at the front counter desk. The outside crew is not so helpful though (no…read moreneed to deal with them though). Know that there is an Uber rental door and personal rental door. The Hertz price was the best we could find.

What a horrible experience. My insurance made the rent a car reservation for a Tesla. When I got…read morethere they told me they had the Tesla, well when I got in the car the cigarette smell was strong, the steering wheel and window controls were falling apart, so I went back and requested a different car, they gave me another car some Chevrolet small SUV that had the windows opened, as soon as I drove and closed the windows I could smell the cigarette odor in this car I called the next day to exchange the car but they didn't have anything available, so I returned the car and went to Enterprise where they gave me a nice CLEAN Toyota RAV4 DO NOT GO HERE

First time renting a minivan from this company. Great service. Minivan was clean and up-to-date. I…read morestrongly recommend this company and they have shuttles tot the airport...they are right outside of the airport.

If i could place a 0 star, i would have. But Alvin requested a review. So here it is…read more Poor customer service. Alvin called the police after his aggressive customer service was not met with compliance. And what was needed was resolution on his behalf. Like a person who works in customer service should have. When he realized he was in the wrong , Alvin attempted to apologize with apologizing that it shouldn't have escalated this far and he was having a bad week. Since Alvin was having a bad week and was dealing with a customer service issue that he couldn't resolved in his own. He felt it was necessary to call the police. I would suggest the Green motion car and van rental incorporate customer service training when hiring their representatives. But Hey Alvin, i guess you got your review.

Worst rental service ever $60.00 charge for extending my…read morerental customer support no help at all will never rent from them again

Trash ass rental service. Rented a car from CA, battery died over night (no we didn't leave the…read morelights on or do anything to cause the battery dying), went to a location in NV and they basically told me it wasn't their problem and to figure it out. They even told me I would have to replace the battery myself. I called the CA location and they told me to figure it out with NV roadside assistance. Trash ass service! So frustrating! What was the point o buying insurance and all this protection shit if at the end of the day they try to blame the customer or give you the run around to call multiple numbers! Trash trash trash!