I have been an Enterprise Loyalty member since 2012 and every time I return to Enterprise I…read moreremember why. Enterprise is just the best. Excellent service, extremely professional and caring. The vehicles are always elegant and spotless. I wish to thank Kevin and the crew at 396 E. Main for another above and beyond experience at Enterprise Rent-A-Car. J Carr

Rental vehicle small SUV like RX 350 or similar was ordered for me via Nationwide insurance due…read moreto accident. It was to be delivered to the McCombe repaire shop on 7/6/26 8:30AM. 7/2/26 we drove to the Enterprise location on 396 E Main St specifically to make sure it reserved and I get a type of vehicle I want. I was assured that they reserved small Chevy or Ford SUV for me and will deliver it as scheduled. However what they delivered in 7/6 was a huge track WW Atlas. I explained I am not comfortable driving it and want what I requested. Salesperson who brought it texted Enterprise manager and said he will get the right one for me ASAP. We were waiting there for about 30 minutes, no one responded. So he gave us a ride home and said he will contact me shortly today and fix the problem. Waited all day, did not get a phone call or text, no communication at all. Let alone no rental. But my car was left for repairs and I needed that rental. So next morning drove back to that Enterprise location. There were several small SUVs available on their parking lot, so I got one. While there we seen that salesperson there, he seen us too, but pretended he didn't know me. No communication or apology in any form from Enterprise ever. I received a survey from them a few days ago, but link wasn't working.

Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

I've rented exclusively from Hertz at Columbus airport (CMH) for more than 12 years and greatly…read morerespect the operation. But recently I have been charged for fuel, even though I've returned the car with the gauge reading "Full". For my Thanksgiving trip I had the car for three days, drove 140 miles, and filled the tank up before I dropped it off. The assistant checked my car in when I returned and said nothing about charging me for fuel - indeed the gauge was slightly over the full line, so I had no reason to think I was going to be charged for fuel, given that I was returning the tank full. When I got home, I saw Hertz charged me $6.99 for fuel. I got no response from Hertz when I brought this to its attention. AmEx, however, immediately credited my account for the full amount of the charge ($6.99). Granted, it's not a major issue, but it is a breach of trust between me and Hertz. It's just a guess on my part, but I'm guessing the vehicle's computer-based data-gathering includes data regarding fuel use and calculates a fuel charge based on that calculation - regardless of what the fuel gauge shows. I know I topped off the tank at the gas station, and I know the tank appeared to be more than full when I returned it. This nickel-and-dime charge practice, and its deceptive effect, will inevitably lead to loss of trust in this rental company.

I do not recommend using this business…read more I'm giving it a second star just because the truck we got performed its task of running and transporting our stuff when moving. But this seems like a poorly run business. First of all, know that making a reservation doesn't actually guarantee that a vehicle will be available for you at that time. We made a reservation for a specific time in the morning and made our moving-day plans based on that time, but there were no trucks available and we had to come back later to get one. When we returned, several other customers were stuck in the same position -- they had made reservations, but there weren't vehicles for them at the right time. Maybe I'm crazy, but it seems reasonable to expect that reservations not be completely useless. On Saturdays, this location closes at 2, which means you have to pay a $10 late fee if you want to return it after 2 on the same day. Good luck returning it by 2 when you can't get a truck until 12:45! An employee told me we could return it first thing in the morning the next day without paying a late fee or two-day charges, but after the reservation nonsense, I didn't trust them not to charge me for an extra day. Here's another thing that happened to me, though it may not actually be typical: I drove this truck about 12 miles, and I took it to a UDF a half-mile down the street to refill the tank before returning it to Budget. I wound up being charged $39 for not refilling the tank (what?) and I couldn't make a good-enough case for a credit card dispute because I had thrown away the receipt for my UDF fill-up. With the $30 "protection" in case of an accident (which was maybe a ripoff, I don't know), the two hours of truck rental cost me about $140. It wouldn't have been that much more to hire movers!

When I arrived to pick up my pre-paid reservation (I was on time) they did not have my requested…read morecar. The only options I were given were to wait an hour or pay for a $150 upgrade to an SUV. I was under the impression that Budget would provide a fee upgrade should they not have my reserved car in, but apparently not. I chose to wait for the hour, which quickly turned into three. When I finally got my car I called into Budget's national customer service, who agreed that this was unacceptable but did nothing to remedy the situation.

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Really disappointed. I left my AirPods in the rental car and never got it back. I called and they…read moresaid they would call me when they found it and I never got a call back. Later on I got a notification saying my AirPods have been taken out the case and I still didn't get a call back. I went one day in person just for the doors to be locked and I just recently bought my AirPods im genuinely disappointed! If you could please reach out to me I really just want my AirPods

WHERE DO I START?! AMAZING!!!! The staff was friendly and easy to work with. The facility was nice…read moreand clean with a great atmosphere. Vans were clean and taken care off. 10/10 RENT AGAIN!!!!

The convenience, efficiency, and ease is why I use Enterprise!!! The other rental companies suck…read moreand waste your time! FYI: The rental is not at the airport, you have to take a shuttle. Otherwise, once you're on location... there is a great check in process! I just came in, showed my driver's license/ID, and directed to my rental. It was quick and efficient. Even returning the rental was just as easy, I just dropped off the cars and left the keys in the vehicle. Matt was awesome and took care of the check out very quickly! Just make sure to return the rental to the rental location near the airport. It is not at the airport and you'll have to use a shuttle.

My husband and I needed to rent a car last minute and a one way rental. The customer service at…read morethis location was absolutely amazing, one of the best I have ever dealt with. Everyone was so welcoming and helpful! Huge shoutout to Genesis who made the pick up process easy and who went above and beyond for us and getting us into a comfortable car for our trip! Can't recommend this location enough just because of the people!!

Nice folks, but their cars smell like cigarettes. The first car we got reeked like fresh smoke. We…read moretold our rep we were traveling with a baby and they gave us a replacement car that smelled less like cigarettes. It made our clothes smell after driving for 10 minutes and gave us all headaches. Highly suggest exploring other options, if you're able to.

David ! Absolutely amazing. My personal car was in an accident and the person who hit my insurance…read morecompany told me to go to Enterprise. There was an "issue" there so the next place was here. David explained everything professionally and gave me the best case for all options. Being involved in an accident is already enough and getting a rental shouldn't add to the stress but I'm glad to say he elevated the stress in this one transaction

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my…read moredaughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio.

I rented a Honda Civic from them for 2 days and it came to $35 total. This was sweet. I traveled…read moreup to the Cleveland area to visit a friend and the driving was nice and smooth. The car was fully loaded, for an economy price. John was the person I saw, he was a very nice young man good in customer service. Kudos to him. Cute also but he is only 25, a baby. Ha, Ha. I think I have a new rental service. Sorry Enterprise, you are $19/day while Hertz is $15/day right now.

Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

Customer service!!! First there was only one employee trying to serve 10 people in line. Then they…read moretold us that someone would drive the car to us and that took 15 minutes. When the car finally arrived the employee simply got out of the car and walked away without even looking at us. The. When we got into the car the displayed showed "maintenance required." It's doesn't inspire confidence driving out of the airport with this displayed on the dashboard