Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    2.7 (25 reviews)
    Closed • 8:00 am - 6:00 pm
    Updated 2 weeks ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    WhaT
    Christopher T.

    The "Surprise" rent option is a SCAM! On their website they have ecnomy cars and compact cars in two separate categories and even have two different cars posted which are two different sizes but that's misleading! They are really the same class! So you rent the surprise option you need to expect the smallest.piece of junk they have on the entire and NO working antenna which I have pictures of where it should have been! I worked in the industry myself for years and know gor a fact that economy cars and compact cars are two different car groups!

    Gwen W.

    I decided to rent from this Enterprise because it is closer in distance to my place, than their Brice Road store - some pluses and minuses, based on this decision. This Enterprise is well=used. I was told, unfortunately while returning the car, that this location is heavily used by businesses, since it is so close to the downtown. Thus, since companies tend to consolidate trips, and employees, they loan out "bigger" cars, than what I'm use to. I was given a 2009 Chevy Impala, for my trip to Baltimore, MD. I'm glad I had 2 friends accompanying me, as I needed the extra sets of eyes, since this size car was awkward. I showed up at the store right on time, to meet the pick-up time. I was receiving this car while mine was in the shop, from a wreck. So, I only had to worry about the gas. The gentleman who helped me was polite and friendly. The paying insurance company had not reported my claim, as told, so the man had to make a few calls to get the ok. Unfortunately, this set me back about 25 minutes, but it was a tolerable, unexpected dilemma. Upon returning this car, the guy did a quick checkover for dents/scratches, none, and off I went. I probably will not rent from this location again, as mid-sized cars and larger are not my thing. The Brice Rd. Enterprise tailors to compact cars!

    Typical condition of rental cars from this enterprise location. I took these as soon as I got in. And it happens every time.

    See all

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J C.
    0
    1
    0

    3 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rita K.
    0
    25
    11

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gwen W.
    969
    2023
    6161

    14 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nina R.
    23
    16
    3

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Enterprise R.

    Enterprise R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kena C.
    113
    2
    1

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Enterprise Rent-A-Car

    You might also consider

    Hertz Rent A Car

    Hertz Rent A Car

    1.8(104 reviews)
    5.7 mi

    Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

    **Extremely Frustrating Experience with Hertz**…read more My recent experience with Hertz has been extremely frustrating. I rented a Chevy Tahoe from Hertz on Saturday, August 15, with a scheduled return date of Friday, August 21 at 10:00 AM. I returned the vehicle as scheduled. On **Saturday, August 22**, I received a text from Hertz stating that the rental was **"overdue."** I contacted Hertz chat support, explained that the vehicle had already been returned, and was told to wait 24-48 hours because the return may not have been processed yet. On **Sunday, August 23**, I received another overdue notification. I contacted support again and was again told to allow 24-48 hours for the return to process. Then, on **Monday, August 24 -- the third consecutive day of overdue notifications -- I received an "URGENT" message** stating that the rental was still overdue. I contacted Hertz support again. This time, the agent asked me to fill out a form with various questions about where and how the vehicle was returned. I copied the questions into Notepad and started answering them. While I was in the middle of doing that, the chat session timed out and disconnected. So now I'm waiting yet again for another support agent. My frustration is with **Hertz as a company and the overall customer-service experience**. I returned the vehicle on time, contacted Hertz when I received the first notification, followed the instructions I was given, and waited the requested 24-48 hours. Despite doing everything I was asked to do, I was still receiving overdue notifications three days later and having to spend more time trying to get the issue resolved. And now there's another problem. I received my final receipt from Hertz today and noticed a **$127 "Fuel and Service" charge**. I filled the Tahoe up at a Shell station on Ohio Street shortly before returning it, and the airport was only roughly 10 miles away. The vehicle had a full tank when I returned it, so I have no idea why Hertz applied a $127 fuel and service charge. At this point, I am now having to dispute a charge for fuel that I had already purchased, on top of trying to get Hertz to properly process a vehicle that I returned on time. **My advice to anyone renting from Hertz: take pictures of your fuel gauge and odometer immediately before you return the vehicle, and keep your gas receipt.** Having documentation of the vehicle's condition and fuel level may save you a lot of trouble if there is a dispute later. There was also an issue when I initially picked up the Tahoe. Shortly after pickup, the **"Low Oil"** warning light came on. Hertz did eventually provide a voucher so I could get the oil changed, which I appreciate. However, I still spent nearly an hour sitting in a hot vehicle at a Take 5 Oil Change location in the Texas heat while waiting for Hertz to approve the service. I understand that problems can happen with rental vehicles and that returns can sometimes take time to process. What I find unacceptable is the **lack of communication, follow-through, and effective customer support** when something goes wrong. What should have been a simple rental has turned into repeated overdue notifications for a vehicle I already returned, multiple contacts with customer support, a disconnected support chat while I was actively trying to resolve the issue, and now a **$127 fuel and service charge that appears to be incorrect**. **This experience has seriously damaged my confidence in Hertz. What should have been a routine rental has turned into an ongoing customer-service nightmare, and I'll think twice before renting from Hertz again.**

    Photos
    Hertz Rent A Car
    Hertz Rent A Car
    Hertz Rent A Car

    See all

    Budget Car Rental

    Budget Car Rental

    1.6(9 reviews)
    3.0 mi

    I do not recommend using this business…read more I'm giving it a second star just because the truck we got performed its task of running and transporting our stuff when moving. But this seems like a poorly run business. First of all, know that making a reservation doesn't actually guarantee that a vehicle will be available for you at that time. We made a reservation for a specific time in the morning and made our moving-day plans based on that time, but there were no trucks available and we had to come back later to get one. When we returned, several other customers were stuck in the same position -- they had made reservations, but there weren't vehicles for them at the right time. Maybe I'm crazy, but it seems reasonable to expect that reservations not be completely useless. On Saturdays, this location closes at 2, which means you have to pay a $10 late fee if you want to return it after 2 on the same day. Good luck returning it by 2 when you can't get a truck until 12:45! An employee told me we could return it first thing in the morning the next day without paying a late fee or two-day charges, but after the reservation nonsense, I didn't trust them not to charge me for an extra day. Here's another thing that happened to me, though it may not actually be typical: I drove this truck about 12 miles, and I took it to a UDF a half-mile down the street to refill the tank before returning it to Budget. I wound up being charged $39 for not refilling the tank (what?) and I couldn't make a good-enough case for a credit card dispute because I had thrown away the receipt for my UDF fill-up. With the $30 "protection" in case of an accident (which was maybe a ripoff, I don't know), the two hours of truck rental cost me about $140. It wouldn't have been that much more to hire movers!

    When I arrived to pick up my pre-paid reservation (I was on time) they did not have my requested…read morecar. The only options I were given were to wait an hour or pay for a $150 upgrade to an SUV. I was under the impression that Budget would provide a fee upgrade should they not have my reserved car in, but apparently not. I chose to wait for the hour, which quickly turned into three. When I finally got my car I called into Budget's national customer service, who agreed that this was unacceptable but did nothing to remedy the situation.

    Avis Rent A Car

    Avis Rent A Car

    3.3(8 reviews)
    4.2 mi

    I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

    I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

    Avis Car Rental

    Avis Car Rental

    1.5(118 reviews)
    6.2 mi

    I really wish I could say nice things about our experience today with Avis at the airport. However,…read morewe arrived and were told that the car we prepaid for and reserved was no longer available. They told us we could have a minivan and we refused. They told us to wait and we did and 20 minutes later they had a vehicle for us. When we went to pay the security deposit they tried to charge us for the rental as if we hadn't prepaid already when we had. We explained and showed them the prepaid amount on our Apple wallet and they "ho hummed" over it and had three people looking into it for about 15 minutes while others waited in line for their rental cars. If this is how they treat their preferred members, i'd hate to see how they treat regular non members. Also, the man next to us was explaining that his rental broke down and had to be towed and he had to return to the Columbus airport for a new rental which interfered with his trip plans to Indianapolis. Hearing him go through what he went through really made us apprehensive to leave with our vehicle. No one did a look around with us for the car, so we took our own photos and documented on our end, but I've never not had someone do a look around before driving away from a rental car place. *** update*** am giving three stars because of the unpleasant check in experience, however the staff members were pleasant and did do their best- I just don't think they really know what they are doing at the check in desk and need to get better training. Rental car return went really smoothly and easily!

    Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

    Photos
    Avis Car Rental
    Avis Car Rental
    Avis Car Rental

    See all

    Enterprise Rent-A-Car - carrental - Updated September 2026

    Loading...
    Loading...
    Loading...