Visited on June 11 at 4:26pm, didn't get employees names but I wish I had. I had a reservation at…read more3pm got caught up with things and was an hr and half late for pick up. They didn't even acknowledge me walking in. When they eventually did, they claimed they could only hold a reservation for an hour max and they didn't have a car for me. I looked it up, Hertz should hold your reservation for 2 hours so I'll be calling corporate tomorrow about a training opportunity for the staff that was present. The reason for the bad review is how I was treated. Ok fine you don't have a car, but that's no reason to verbally attack me. They were antagonistic and extremely rude. I got yelled at in front of 4 other patrons for 'showing up late and my car being given away was not their problem'. Very unprofessional and apparently don't know their own corporate policy.

Not the most enthusiastic location to deal with. I stood in the closet sized office, for about…read more5mins. before one of the two associates, even acknowledged me. When I finally was acknowledged, by the associate everything went smoothly from there.

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

Hey, they're open on sundays…read more Cars are clean and dependable The taco place across Chicago Ave is pretty good

If I could give zero stars I would beware of this place liars and thieves ...we rented a car it was…read moredirty inside and out even the trunk he did vacuum the car out on request ....We got the car at a 1/4 tank of gas was told to return it the same way I returned the car a little past 1/4 of a tank more than what I was given it on ... the Gentleman asked was it on full I said no I returned it the way I got it a little more he checked the system and said okay Then stated I was checked in Well I get charged should have been 361.95 I was charged 440.95 on my card for 78.00 worth of gas because the car was not on full what the hell how is this okay to do for me it is not and I will be disputing this with my credit card company I had never used budget and in my life I will never ever again PEOPLE PLEASE BE AWARE OF THESE THIEVES AND LIAR AT THIS LOCATION

This is an unusual place of business. I completed all the forms for renting a car, including…read morepayment. When I clicked on the final button I was sent to an odd webpage that said: Everyone Gets a Little Lost. This is not what you are looking for. Please use the navigation above or start a new reservation here. We are sorry, the site has not properly responded to your request. Please try again. If the problem persists, please Contact Us.0999 Reference Number UN-1753815744131-46944 (this included characters that yelp doesn't allow) There is a telephone number listed in their website, but when I called it, on a Tuesday afternoon, i only got a message saying the call could not be completed. Wow.

I will always get a rental from them if my own ve is not giving, I can always depend on enterprise!…read moreespecially at this location, it's local and not a hat to get to and the people that works there are all amazing and ready to get you in and out! Always recommend.

Jonathan Thomas, branch manager (Forest Park, Illinois location) is amazing!! He knows his…read morestuff, is very professional, efficient and is so pleasant and personable . We need more people like him in the service industry! Thank you for making my experience pleasant Jonathon! I appreciate you!

Refused my reservation and told me to go the airport…read more Said that he wasn't helping anyone today and was late for an appointment.

I didn't like how I was charged for insurance and I didn't need it and was not told that I was…read morebeing charged for it. I would give no stars if I could only because it's the being slick part for me trying to get extra money me, But I guess they needed it more then me lol.

Out of all the car rental services I have used, I like Getaround the best for short trips (less…read morethan 1 day). I've used Turo, traditional car rental companies (Hertz, Enterprise, etc.), and Zipcar. I think Truo and traditional rental companies are built more for longer term rentals and Zipcar is the most comparable. The hourly rates for Getaround are fairly reasonable, much better than Zipcar, plus Getaround doesn't charge a monthly fee. However, there is a reason why Zipcar is so expensive: the cars are owned and maintained by the company instead of ordinary people. With Getaround, you're renting out other people's cars and so the company doesn't have full control over the vehicle. It is possible that you may book a car that looks pretty good in the listing but when you get it, it's kind of dirty or not what you expected because the owner doesn't clean/maintain it. That is not necessarily Getaround's fault. For me, I've accepted that this may happen (and it has before), but for the money I save by not using Zipcar, it's fine by me. I have used Getaround so much that I know which cars in my area are clean and well-maintained and I tend to stick to those. If you're not willing to take the risk that a car might not be in perfect condition, then I'd say you should be willing to pay a premium for that. I've had maybe 2 interactions with customer service and both have been very good. I once got automatically charged a lot for gas because the car is parked on a slope and that affected the fuel level recorded after I dropped the car back. I only drove 5 miles in a 22mpg car, but the fuel level recordings made it seem like I used nearly 10% of the gas. I got my money back after explaining to CS via email. Another time I dropped off the car and then when I got to my apartment 2 blocks away I realized I left something in the car. I was able to call a customer service rep via the app and they waited on the phone as I walked back to the car and helped me unlock the car to get the item and lock it back up. Based on all of my Getaround experiences so far I'd definitely recommend it if you're a fairly flexible person with realistic expectations.

Crap cars and absolutely NO way to retrieve or contact the owner after you lock the car if you left…read morean item. They should at least provide you 1hr in case you did leave an item. INSTEAD their customer service (which is really non-existent) tells you--you need to rent the same car again for an hour--in the hopes your item may still be there..., SERIOUSLY. What BS. NEVER AGAIN.

Best service Pick up and dropoff works awesome Staff informative customer service very…read moreattentive

Called twice about a credit that they were supposed to give me on a luxury car that I rented that I…read morecould not drive and returned the next day due to a loud noise on the front passenger axle and very unsafe to drive. I was given another car the next day and it was not even washed. I talked to JT and Quinten twice about a refund for my charge and said it would be credited since Dec 24th 2024. Customer service is a zero.

Friendly and FAIR mechanics and staff make this a good experience. Pete is very trustworthy and…read morepleasant to work with. They evaluate your car well and, when needed, make the repairs needed with excellent, quality work and in a timely fashion.

Pete's was recommended by a good friend, who had been taking her vehicle there for years…read more Recommendations to me are very importation especially coming from someone who I've known and respected for years. Also I know this person only gives referrals, when we'll deserved. Prior to going to Pete's, I had a bad experience with a local business, mechanic and tire shop in the area (North Ave & Harlem). Went for an oil change, tire rotation and once over before putting my vehicle on the road in late June. Was told my radiator had a leak and it would be expensive to repair. Weeks prior, my husband vehicle had been leaking fluids on the garage floor, so i purchased two silver large cookie sheets from a auto mechanic store, to catch liquid and keep from staining the floor, put one under each vehicle. His vehicle did continue to leak and stain the pan, but my mine was clean nothing, and still looking new after several weeks. I explained this to the very polite and professional desk personnel. He insisted there was a leak. I'm panicking because I was unsure if we should put the vehicle on the road. But we did, stopping along the way to check the radiator fluids several times, never did the fluids go low even to today, That was in late June and here we are in mid October. When I took the vehicle to Pete's for brakes had him check the radiator for any leaks or abnormalities. Me Pete stated, there was no leaks and he looked fine, which saved me around 1700.00. Thank you Pete's!!!!!

I've rented here twice and the couple that runs this place has offered nothing less than stellar…read moreservice! It is my preferred rental place even though theyare smaller than Budget and Enterprise. The poor service from Budget on Madison in Oak Park is the reason why I found this Avis.

The customer is wrong here, wrong and a liar. Pray you have no issues, because their default is to…read morecharge you fees, serve you with a frown, insinuate anything is your fault or you are dishonest, and just route you to a national customer service agent who might be more helpful. Which they were. Honestly, don't rent here, the women who operate this place are rude and inclined to be unhelpful. If you do rent here, do it with a credit card that will take your side if you need to dispute a charge.

I won't go anywhere else. Having a trusted mechanic is a lifesaver. Danny is one of the most…read morehonest people I've ever met.

Another mechanic wanted $3K for a power control module fix for my car. I talked through the issue…read morewith Danny and he recommended a locksmith to address the key issue. Sure enough for $200 the job was complete and car is back on the road. With their knowledge and history, I'm taking my car to Suburban Automative from now on.