Fast and efficient rental car agency at flagstaff airport. Counter located inside baggage claim…read more I walked right up with minimal waiting in line. Pre register and input all of your details ahead of time and it will be a very short transition at the counter. Sign the documents, they hand you the keys and direct you to the pick up parking lot adjacent to baggage claim to get in the vehicle and be on your way. I'll definitely use enterprise rental car again.

Flew to Flagstaff from Phoenix and had rented a car for work. The counter for enterprise is under…read moreconstruction (along with other areas of the airport) so we were directed to the other counter. The guy who took care of us was awesome. We were checked in and in our car in only a few minutes. When we returned the car he remembered us and had us checked out and on our way.

Above and beyond! Flew in here for a weekend getaway to the Grand Canyon, they had a car delivered…read moreto the FBO at Flagstaff on a moments notice. Really appreciate whoever I spoke with on the phone, the excellent car, and excellent service. Would 100% utilize again.

BAd customer service. For out of town Herrz center, very limited service on center, no…read moreinformation as to where cars requiring to be checked should go.

Go to Enterprise. One star is too generous for no services provided without warning despite booking…read moreahead of time. Our flight was delayed so I called Budget to let them know we would arrive in the evening instead of the afternoon. The team was notified with my flight info and I expected to pick up a car at 7pm. Despite this no one was at the counter and I was told the team typically leaves anywhere from 3pm-5pm. Lack of transparency and professionalism. Avoid Budget.

Had to get a 2nd car. Neither one was clean. Smeared, dirty windows, dirty, not vacuumed carpeting,…read moreoutside of car not clean. Looked like they just turned it around from previous customer. Charged $15/gallon for half tank of gas, even though gas station is .5 miles away. Rude phone service. Poor online customer service. Do NOT recommend!

I love the staff at this rental location! You can actually call & get a real person to talk to…read more Riley has helped me in two different cases & is just the nicest & most helpful person. Zach was awesome while helping me today too. I wish all rental car facilities were like this, and I rent a lot of cars!

Woman here was so rude and unhelpful. Our reservation got mixed up and instead of providing a…read moresolution, she spoke down to us and made us feel foolish. Cody at Avis was amazing though. I recommend him.

Landed Sunday at 5 pm the counter closed at 4. I had put my flight to information in my…read morereservation so I was shocked they were gone. We were heading to the Grand Canyon so we had to scramble to find a car. Well Budget Adios you screwed me big time!

Brittany at the Flagstaff Airport Location was 10/10! She…read morewas super accomodating and super friendly. Would use them again in a heart beat.

Great service, friendly employees. Easy access to parking…read moreand picking up the rental car

I called the number provided for the Alamo Pulliam Airport location and booked a reservation…read morethrough a customer service representative. When we arrived at the airport, we were told they could not honor our reservation and that they never had the vehicle to begin with. Even worse, the manager, a brunette, was EXTREMELY rude and condescending. We were visibly frustrated, but she was not interested in helping us at all and did not even offer any apologies. When we walked away, she said "good talk guys" in a sarcastic tone. I didn't get her name, so I called Alamo to get the manager's name and was put on hold for 15 minutes before being told her name was Payton. Because we were unable to rent a car and every other place was closed, my boyfriend was unable to pick up his kids from Phoenix. I am shocked and awed by the ineptitude, disrespect, and lack of compassion we experienced. I will never use Alamo again and I suggest using Enterprise or a different car rental company. Truly unbelievable.

This is a really good deal!…read more None of the fussy restrictions apply that you might encounter at the national rental car agencies, such as being being forced to return the car by 4:00pm on a Sunday. Here the guy let us rent a sort of banged up Nissan Sentra (which is fine because the price was lower as a result). And since they were going to be closed when we got back , we were allowed to just drop the car off with the keys locked inside. No car inspections or that other stuff. You know they have good service when they have all these thank-you letters from satisfied customer posted to the counter. Note too: they also have a repair shop that is open on Sunday.

The best service! We were well taken care of on our round trip from Munds Park to Flagstaff…read more Prompt and responsive! Highly recommend!

Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

We took Groome to the Grand Canyon and back. Would probably give them a 3.5 if that was available…read more Major pros are that the drivers are safe, and they definitely get you to where you want to go. The staff I interacted with on the phone were all very helpful. There were some stark differences across drivers but overall in the neutral-to-excellent range. I didn't have cash on the way back and couldn't quite figure out how to tip the driver. Note they don't really stop for folks to get out to and from GC without a direct request which we were unaware of. Also, the confirmation emails sometimes give incorrect pickup times so be sure to confirm ahead of time. The staff member I called after the shuttle hadn't come mentioned they had tried to call, but I was on a plane and didn't receive the voicemail till later. Seats were just shy of comfortable but fine. Overall, a convenient way to get to Grand Canyon National Park.