Rented through budget but reviewing Avis as budget won't reply Budget gave me a car they claimed "just has a little sand in it." The car was beyond filthy, sticky, stained interior, a piece of plastic dragging underneath the car, camera didn't work, tire kept going flat, horn didn't work, and worse Budget claimed I wouldn't be charged for receiving the car damaged by the prior renter and said "we took pix so you won't be charged and we noted it." Now they're trying to charge me $450 for the filthy car they gave me damaged by the prior renter! Reporting to bbb etc as budget won't reply or fix this read more

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Horrible service. Reserved an SUV weeks ago. Upon arrival I was told that no SUVs were available despite my long-standing reservation. There was another SUV on the lot but they refused to rent it to us for the agreed-upon price. Instead they purported to put us in a Toyota Camry which in reality was a Toyota Corolla. Yet they charged us for the largest vehicle. The Corolla was filthy, without navigation or any app capabilities. read more

Well the car was fine but the guy at the counter on Saturday morning was a jerk. Not only did he tell us that we were late to pickup the car but he also said he "thought 89A to Sedona was closed". I am glad we didn't take his advice and drive on I-17 to Sedona. It seems that if you are going to give directions that you should check to see what highways are open. read more

Gene at Avis He made it available for us to get a car to return home after we have had tragic event of our motorcycle hitting a pothole on I-40. They couldn't get the parts for it until September. So we were stranded and he help us to return home. He stepped up when the other competitors would not. He was very kind and efficient! We appreciate his costumer service! Thank you! read more

During a moment of crisis, the owner from this Avis location (Flagstaff Airport), provided an excellent & professional service. I am grateful for their top customer service. read more

If I could give this location a negative score I would. Came here Saturday to pick up a prepaid rental and apparently they weren't honoring any reservations made within the last 24hrs. The woman in the back, who was apparently bothered by me because she had to stop playing on her phone to tell me I was SOL, came up front told me "call corporate " and returned to the back office and resumed playing on her phone. What she didn't tell me is that while I was standing in the Hertz line to get a different rental, if I didn't cancel I would forfeit my entire prepaid balance. Called in to talk to "corporate" and it was a web of push this number to get to this extension to push yet another button, on and on. After 43 minutes chasing my tail the first time and another 36 minutes the second time I give up!!!! Give me back my money, get some employees that are helpful/respectful, and for Heaven's sake get an automated system that actually works. Geeeze. read more

Terrible customer service and cars are always dirty, not worth the small amount of savings compared to the other rental car companies

Terrible ownership. Below is a video of him refusing to rent me a car simply because I told him he should not let someone who has been there only TWO DAYS work the front desk by herself. I said it not because I cared it took more than 5x longer than it should, but because I felt bad for the poor girl. You can clearly see his reaction in the video which is so unprofessional. Rent next door at Enterprise. Don't give this scum your hard earned money. https://www.youtube.com/watch?v=TJmZz2k6dBs read more

Do not rent from Avis in Flagstaff unless you'd rather walk. We reserved a car with Avis and let them know that our flights have us arriving after their hours of operation. They assured us that someone would be available to get us the car. Upon arrival there was no one available. I called Avis and explained the situation to them and they did nothing about it. We were extremely disappointed as we have rented from Avis for years and are Preferred President Member. Luckily, National was still open and they were able to rent us a car immediately. read more

Austin has been very helpful tonight in getting us ready for our summer vacation. He took the time and attention we needed to get us a great car. Thanks, Austin! read more

No complaints on the vehicle. I opted for the cheapest option and expected a shitty Neon or something, so I was pleasantly surprised to get a VW Passat that was nicer than my own car. The people at the counter could be nicer and more personable. Instead I feel like they're not really on top of their game and instead are joking around in the back office. Also, when I first went to reserve the car online, it said it would be $108 for the week, but a few hours later it was $145. I doubt a few hours made a difference a few days in advance, so I was a little unhappy with that. Otherwise, great car, clean and (fingers crossed) no unexpected charges. read more

Very helpful. Replaced my car, rented from different Avis location, that had a flat tire.

Do not rent from Avis, reserved a car for thanksgiving weekend. Was charged a fee of $13 extra per day for adding my son as a driver, even though in their policy it states that " family members" do not get charge an extra fee. When I called the manager about the fees, he was very rude and unhelpful, he stated that " family members" only means spouses and there was nothing he could do about the charge. Will never rent from this company again! read more

We rented a car for a week of 11/12/16. Returned the car 11/18/16. When we returned an agent went to the car , checked the mileage, checked the fuel, and inspected the car for damage. No problem. A week later we get an additional bill for $ 316.50 for cleaning. They said they found ashes on the outside door of the car, and that was the bill for smoking in the car. No one ever smoked in the car. We are disputing this charge, and wont be renting from Avis again. read more

I rented a car from Avis that was running when I rented it. I drove about an hour, parked at the hotel, and at the next start the car failed to even turn over. The battery was completely dead yet there were no light on, no doors open, etc. I had to wait 5 hours for roadside service to come and jump the car. The emergency technician stated that it must be a battery issue as nothing in the car was on that could have caused the issue. He recommended taking the car back to Avis and letting them know that there was a battery problem. I didn't give Avis a hard time about my lost day of use yet asked them to check the battery which they said they would do and service accordingly. A month later, I got a bill from Avis for $84 charging ME for the roadside assistance that was THEIR fault. I'll never use Avis again. Use another car rental agency that won't make their battery problems something that you pay for. read more

Do NOT use Avis at the Flagstaff airport! Worst rental experience ever! Left us stranded with no car and the workers were the most unfriendly and rude people i have encountered in a long time. By entire trip in Arizona was amazing, except for my experience with the awful people at Avis in the Flagstaff airport. I recommend choosing Enterprise! read more