I love the staff at this rental location! You can actually call & get a real person to talk to. Riley has helped me in two different cases & is just the nicest & most helpful person. Zach was awesome while helping me today too. I wish all rental car facilities were like this, and I rent a lot of cars! read more

Woman here was so rude and unhelpful. Our reservation got mixed up and instead of providing a solution, she spoke down to us and made us feel foolish. Cody at Avis was amazing though. I recommend him. read more

Kaijai was extremely helpful, professional, and understanding as we worked to rent a car. He went out of his way to accommodate us and our situation and we had a great experience!!!! read more

The branch manager Kiajai Crouch gave the most unprofessional, rude, unfriendly, and the poorest customer service that I have every have experienced. First of all his overall appearance was awful wrinkles in his tight dress shirt and double creases in his wrinkled pants. He was very loud and rude. I'm so happy someone caught him on tape and recorded him. This guy needs to be unemployed and not doing any services that may include people. He needs serious anger management help and a mental health evaluation. This man should not be managing anyone! read more

We had a horrible experience with National Car Rental in Flagstaff! I strongly urge you to not give them your business, and please note, I have never made an online review before and attempted to resolve this directly. We recently were attempting to get from Phoenix airport to the Grand Canyon to join our rafting group for the trip of a lifetime. Our car broke down, so we decided to rent a car rather than wait for family or the car to be fixed as we were on a tight schedule. When our friends hiked out of the Canyon and attempted to return the car, they were told that it could not be returned and that if they did not leave, the police would be called and they would be charged with auto theft. Our friends attempted to discuss this with management, but were met with aggressive demands that they leave and not return with no discussion. When we were able to return the car after 10 days (we were on the river and unable to return), we were told that the other option would have been for National to charge us for the entire cost of the car, presumably ~$30,000. I'm astounded by the bullying, intimidation, and lying used by National! They have not responded to multiple attempts to discuss this, and I assume are hoping we will just go away. Our next step will be to contact the local news agencies to further expose their behavior and I will be contacting their national management. Please note, National is also affiliated with Alamo and Enterprise. read more

I rented from National at Flagstaff in October and unfortunately we hit a coyote and damaged the car. OK- my problem not the car rental company's problem so we try to contact them to let them know about it and they never call back. Since it was going to be covered by our insurance company the insurance co and they took charge and paid for all the damages. All of them were paid- some I thought were bogus but the insurance company must have thought they were OK because they paid them. Then I get my credit card bill and they have charged me $250 so we call and are told that it was an error, they would have fixed it without our calling and not to worry, they will credit the account. I get the next bill and the credit is not there. I guess they were hoping I wouldn't notice the charge or lack of proper credit. I think they were trying to run out my 60 day window to appeal the charge to my credit card company. They do not call back, are saying the rep was wrong when she said we would get a credit, and the local branch has to do the credit and they have no control over them. They have been unable to come up with a reason for the charge. Also have emailed the local branch and they do not reply. So it seems their pattern of not returning calls and meeting their promises to call to discuss it are not met. This seems to be their pattern after reading the other bad reviews. Next stop if the BBB but I bet they won't care about that either. It is easy to give a good review when things go as planned- when they do not is when you find out what a company is really like.That is when you really need a company to have integrity. I will stay away from them. Update: as of February 4, 2020- They asked me to contact them which I did, then said I had to contact another department which I have already tried to resolve this with- who did not call back as promised. Also tried to get help through the BBB but they do not respond to them either. I have never seen such a large concern getting an "F" from the BBB but their Arizona operation does. read more

We were on vacation in AZ and decided to get our rental car from National. The staff was very helpful and when I asked them for good local places to eat they told me about 4 or 5 places! I decided to upgrade to a sports car and they had a 2013 Challenger so I got it. The car was clean and ran great. The staff also provided maps of the Grand Canyon, Flagstaff and a partial map of Sedona so those maps combined with my AAA maps we were set. I will definitely get my car next time we are in Flagstaff from National Car Rental! read more

John, National Customer Service Rep Flagstaff Airport Location, was truly top-notch in all regards while setting up reservation over the phone. Courteous, knowledgable, and genuinely made sure my needs were met with the right vehicle, etc. Looking forward to meeting him in person upon pick up of the vehicle. read more

Several months ago I reserved a premium car for this location. I called about a month ago and told him I had changed my pick up time from noon until 830. Zach told me that that would not be a problem. Two days before we arrived I called again and asked the same question. I was again told the earlier pick up time would not be a problem. When we arrived they did not have a premium car available. They tried to give me a Chevy Malibu which is one step below What I requested. when I complained that this was not sufficient they all of a sudden found a Chevy equinox that they could give me. When it arrived it only had a half a tank a gas. I was told to bring the car back empty and I certainly will do so. They tried to make amends only after I called them on the first mistake . The way I see it they made two mistakes. They didn't have a premium car and then they tried to weasel out of giving me a decent ride. Making it up on the third attempt with a car with a tank Half full is not sufficient. I have been an emerald club member for a dozen years. This is not good business. read more

Aways a pleasure to ride with National. Clean and efficient car with no issues. Friendly service at the reception desk.

Reserved a car online with 48 hours notice. Got an email confirming my reservation. When I got there Friday at 1:30 pm, national was closed. Leaving my family without a rental. Steer clear of National. There are 3 other car rental places at the airport in Flagstaff. read more

I walked into the airport at 5pm on a Sunday with a reservation for Budget. While my appointment was for 5pm with Budget, their office was already closed, even though their posted business hours were until 5:15. I walked over to national and asked if the Budget personnel were in the lot and they told me that they had already left and actually apologized for them. They said if I couldn't get through to Budget, that National could get me a car right then. National was very efficient and had me in a car at 5:22. Great experience! read more

Horrible. They rented me a damaged car and are now trying to charge me for that damage. Do not rent from this company. The sales people at this location were rude and unprofessional, and threatened me when I told them I was disputing their claim read more

My experience was very pleasant. Personnel was incredible kind and helpful. I highly recommend them. HT read more

I had been planning a trip to California for some time now to visit friends and family in Santa Barbara. Being that both Santa Barbara and Flagstaff are both regional airports, airline tickets can be very expensive, and I'm still without a car once I get there. I had received a company email a couple of months ago referring to National Rent-A-Car and their Emerald Club Program. It sounded like a good idea; free car class upgrade, and since I have had major back surgery, and the trip was nearly 500 miles, I needed a car with comfortable seats and a soft suspension. A couple of years ago I rented a Dodge Challenger from Budget in Flagstaff for a trip to Las Vegas (not from the airport). I originally asked Budget for a Nissan Altima (gas prices at the time much higher) but was upgraded for free to the Challenger. It turned out to be a nice comfortable ride, and the Hemi-engine, which surprisingly was a hybrid, was a lot of fun as well. Fast forward to a week ago. My wife calls National to get a quote for 9 days, I would be picking the car up on a Monday and returning in on the following Wednesday before 12 am. She was quoted $462.73, $110.79 just in taxes! Being that National was the only one in town renting Challengers, I bit the bullet and decided my back would thank me for it later. When I picked up the car at the airport I noticed it felt very underpowered for such a big car (I was expecting the same power that I had when I rented the last Challenger), and on the way back to my house the low windshield fluid warning comes on. So after getting to my house and putting all my things in the car, I pop the hood to see a 3.6 liter V6 instead of the much more powerful Hemi V8 I had rented last time. Then it's off to the gas station to spend $3.29 on windshield fluid. When I returned the car on Wednesday at 11:15 am to the airport, the rental area was packed with cars, so jammed with cars in fact, I had to park in one of Avis' spot because Nationals' were completely full. After I got home I noticed I had been charged $527.29 and not the $462.73 my wife was quoted over the phone. She called National today and they told her because the car was not turned in at 8 am they could not rent the car for the full day and we were charged for an extra day. My wife explained that she had spoke with the National representative at the airport confirming we would be dropping it off at that time and he made no mention to the fact we would be charged an extra day. Furthermore, their parking lot was so jam packed with cars I had had to use a spot reserved for Avis, It's not like me bringing it back at that time cost them a lost rental whatsoever. So between the: underpowered engine, the windshield fluid I had to buy and time wasted buying it, the representative at the airport not advising us to bring the car back at the same time we rented it to avoid being charged an extra day, and the customer service representative my wife called to see if we would be credited the additional day we were charged to no avail, I won't be renting from National ever again. Former Emerald Club Member# 388951566. read more

I had a great experience on the front end of my trip.. The woman was very helpful, particularly for the late hour that I arrived. I was upgraded due to a miscue in their inventory, which was nice... However, I have a discrepancy with what I was charged on the back end. I understand the charge, and what it was for. However, I have called three times to discuss it. They did not return my call the first time, which was the morning I was to turn the car in. Then I called corporate, and they said that I had to deal with the branch. When I called the branch, the guy basically told me to get to the point, then felt it necessary to point out that I am calling a month after I rented the car.. He then said he needed to tend to "actual customers" and will have to call me back to deal with this situation. I have remained patient and waited for the call. It has been two weeks. Now I expect the charge to be refunded without discussion. Needless to say, next time I will explore other options other than National. read more