Would have giving you zero stars but that is not an option. Don't bother with this location or Budget. Arrived as scheduled to pick up my rental as per reservation. Representative mumbled that they did not have a vehicle for us. They did not offer other options and simply left us. The representative blamed the issue on Budgets reservation system. He again offered no help. When I asked for the manager (Guillermo Lopez), I was told that he was not present at the location and would return in an hour. Placed a call to Customer Service only to be bounced around from agent to agent. Still no help or apology for poor experience. To make matters worse, they fumbled around for more than an hour before offering a useless option of traveling more than 40 miles to get a vehicle. #BudgetSucks read more

Great experience! Fabricio was very helpful and friendly. This is definitely my new go to spot for car rentals.

I love this place these two guys that run the front office will make things happen for you. I always ask for a huge suv & that's exactly what I get. Very friendly men. Thank you guys for putting up with my last minute request. read more

I came into town for a Wedding so I reserved a car. I went to go pick it up and they didn't have it, or any cars. The only option they had for me was to wait an hour to see if a car would show up before they closed. They offered me no resolution or support. The offices themselves were dirty and sparse as well. Never rent from these folks. Enterprise and Hertz down the road aren't the greatest, but at least they've always had a car for me. read more

This Avis location in Simi Valley deserves 0 stars. This place needs to get their shit together. My mother and I came in this morning to pick up a car we rented to go to the snow. A 4x4 to be exact. We have 7 people traveling with us and the man wanted to give us a Ford Explorer that seats 6. He told us 7 at first then when my dad was on the phone he said 6. Unreliable! That's not even the worst part. When we got to the counter, the man working was all rude, asking for my mothers name. She was pulling her license out since her name is complicated to spell and he goes "I asked for ur name". my mom looked at him and told him her name but that it was spelled different so she was pulling her license out for him to see. My mom also doesn't speak english very well, she has a thick accent. The man kept speaking to her in English which is fine since she understands, but he also spoke Spanish. I know he's not required to speak Spanish to her but like really, how can u hear someone have an accent and speak a language u understand and still be an asshole. After that the man was pulling drawers open and grabbing keys and throwing them, not telling us what keys he's looking for, and for what car. He comes back and just says he has the Ford Explorer. My dad came in yesterday to try and make sure we got the car we needed. He didn't even think to call anyone else working yesterday to confirm this. My mom is a sweet lady and for someone to treat her so awful without even giving a rude glance is unacceptable to me. Overall the experience here was awful. Don't recommend :) read more

I usually have no problems with this location, but I've been standing and waiting here for the past 20 minutes. The systems were down and the employee ended up processing my rental manually with a paper receipt (which is understandable). I requested the Mazda 3 in the lot since it belong in the mid-size car category that I had reserved. The car had wheel alignment issues, zero wiper-fluid, and was rather dirty in the backseat. I'll still come back to this location since I can only rent from Avis due to corporate travel account, and I have faith that service would be better moving forward. read more

They did not have the compact car I reserved. They tried to sell me an upgrade to midsize because they didn't have economy either. When I nicely stated this appeared to be a bait and switch they did not offer me a free upgrade but offered me a truck instead for the same price, which in hindsight I should not have taken because gas cost me a lot more. The truck was not even washed or vacuumed. I will never reserve a car at this location again. read more

Completely incompetent. They got confused, made 3 reservations in my name. When I returned the car, they LOST it, then blamed me. They were supposed to charge my insurance, but charged my bank account instead. Customer service is hostile on the best days, and almost no one seems to speak English. Bottom line - they stole $81 from me and it looks like I'll never get it back. read more

I so happy whit this avis simi Valley this men's so excellent. Customer service. And help so proffesional , and excellent price and my trip rental I came back again. To rent in this locations read more

Avis Rent A Car - Avis - Car Rental Near Me - Simi Valley, California

Horrible, horrible experience. I went to rent a car at this location for the 5th time in 2 months. All other rentals, smooth. This time I prepaid my rental online and was told to sign up to FastBreak as it gave me perks. I went to the counter to pick up my car (took a $14 Lyft ride there) to be told the deposit for incidentals was increased from $100 to $250. Yes, $150 more than before. So I kindly asked the gentleman if I could pay the $100 deposit like all the previous times and was told there was no changing the NEW deposit policy. Ok, I understand. I was then told to call customer service to cancel and that due to their cancellation policy of not cancelling within the 24 hour window I would be charged the entire cost of the rental non refundable. So, I have no rental car but being charged the full amount. I didn't think to call and verify because the previous 4 rentals my deposit was $100 and refunded after returning the car. Now, I am out the rental car cost of $90 and paid for a Lyft to and from which was $28 and YEP, you got it, no rental car for what I needed this weekend. Out $118 dollars. I am not only highly disappointed but in a very hard spot with where I need to go! I guess I will always call and verify everytime now and NEVER rent from Budget again. Their customer service is horrible for someone who is an avid renter! read more

Across the country, out of 15+ states, the least professional and least helpful Avis location I've ever been to.

Not too happy with my experience here and would not ever return unless I absolutely had no other choice. The staff was unprofessional. They didn't even bother providing me with a receipt when I returned the car. I initially planned to rent the car for a few days and then decided to rent it over the weekend so I called to extend the rental which they said it was extended and then I end up getting calls and classified mail stating that the car was not returned on the expected day and that I needed to return it immediately. Ended up returning the car and took my business to Hertz instead which was a much more professional experience. read more

This place is a small satellite agency and therefore does not have the resources of a huge airport location, but even so they go out of their way to take care of and meet the needs of the customers. I was only one of the customers they were working with, and I think we all got what we needed. There were several good people there, but in my dealings, I mostly dealt with Robbie, he was very helpful. If I need another car in Simi, this will be the place. I will say these guys were expecting cars back from customers as promised, but the cars were not coming back on time. But I bet those same people who were returning late expected the car to be waiting when they picked it up. Be considerate if you are going to be late, give them a call. It will help everyone. read more

I had a horrible experience at this Avis. There was a long line of people in front and I asked the one man handling everything how long it would be. Answer: "It'll take what it takes." Later I told him he should have made an estimate. Say 10 minutes to 20 minutes. Give the customer some hope. He then got very angry and aggressive and called his boss on the phone and yelled about me. The next day I called his boss to inform him that he has an employee with anger issues. The boss refused to apologize, and simply said "I'll talk to him." Clearly treating customers like crap here comes from the leadership on down. Terrible experience. read more

I have to say that when I went to return the car later that day, they let me know there was no charge. I really appreciate their doing the right thing! read more

I just rented a car from this location, like others say they want you to sign the condition before seeing the car. The car smells like crap and is filthy! We had to go back because they did not give us the right keys. Really???, when we went back they sprayed a nasty aerosol that will take days to get rid of and wiped down the dashboard. The manger said, don't worry about the filth, they will clean it when I BRING IT BSCK!!! Will keep you updated on experience and service, so far, thumbs double down. Also, like others noted, did not get the car we reserved. read more

I would give a negative comment if I could. Planned a trip through Costco needing a suburban. Reserved it 4 weeks in advance and called 5 days prior to confirm. The day I arrived to pick up my rental they did not have the size I reserved and they did not care. The gentlemen told me to call customer service. He did not try to help me or even care that my family vacation is dependent on a vehicle the size of a suburban. Our family vacation was reliant on this suburban, and Avis failed and had no resolution. The gentlemen here at this store does not care about customers nor does he care to resolve problems. He has a sense of happiness knowing my trip was in jeopardy because Avis did not have my reserved rental. I called Avis customer service, took three hours, and they had no suburban style vehicle in Southern California available.... really?!?!! I reserved the car a month ago! Lack of customer service and empathy will ensure I never use Avis and will continue to make others aware that Avis does not care! read more

What an amazing experience. . . coming from a small biz pro. I needed a luxury / elite rental on super-short notice. Called Enterprise; no can do. Called Hertz; They rolled their entire phone lines into their fax machine and REFUSED to take any calls. . . ALL DAY ! ! ! Called Avis. Got CAESAR. Not only did he have a luxury rental ready but, short-staffed, still came and picked me up at my home himself. AND, I called him the next day and told him I needed it for an additional day. No Problem. Caesar is absolutely amazing. BTW, they moved into the old Enterprise lot across the street from Kia on Easy Street. Even under construction, it was super-easy to navigate. I HIGHLY recommend calling Caesar for your car rental needs. I was previously a Hertz customer for fifteen years. NO LONGER. They grossly let me down. Avis is my new #1 Go-To Car Rental place. read more

ONLY GIVING 1 STAR BECAUSE I CAN'T DO LESS! I just want to share the experience I had with our Avis/Budget office here in Simi yesterday morning. I reserved a car for Saturday to make an 8 hour drive with two other people. Upon arriving I was given the choice of a 2 or 4 door, obviously needing the 4 door as the person sitting in the back is 6'5. I sign the contract, get the car, and immediately have to take it to the gas station to get gas. Fill it up, get on the freeway, and as we are getting up the on ramp we get a notice stating that there's a transmission malfunction and it needs to be serviced immediately. The transmission continues to slip as we are trying to accelerate so I call the office and the franchise owner, Guillermo, tells me to come back and he will refund the gas for me. Upon arriving back to the office he restarts the car after seeing the warning on the dash and said "well, it went away..." and I told him I don't feel comfortable taking a defective car on a long drive like I had been planning to make. He said "okay, I'll give you to two door then." I told him that it wasn't going to work as we had 3 people so I wanted to just cancel the reservation completely. He then proceeded to tell me that if I cancel he won't refund any of that gas money back that is in HIS defective rental and that there was nothing he would do. The only option he gave me was to call corporate and he dismissed me to help he next person waiting. I ended up calling their corporate office and the first person I had talked to said that I was going to be refunded but I would need to pay for the 15 minutes I had the car when taking it to the gas station which is ridiculous. I ended up needing to escalate it further and talk to his manager who was finally understanding that I should not be charged for a defective car when I signed a contract for a working vehicle. I will never deal with this Avis/Budget office ever again. The owner was rude and clearly doesn't know how to provide good customer service at all. read more

The poorest customer service imaginable! I was returning a rental on September 14th when I realized I would be a little late(minutes) I went by and explained to the employee that I needed to drop off my luggage and he said if I was back by 2:10 p.m. that would be O.K.. I returned at exactly 2:10 and the office was closed. I took a picture of the time on the dash with the rental return sign in the background. No one returned to open up so I left the car and returned thinnest day when they opened. The employee said I wasn't there when he left at 2:15. I attempted to show him the photo with the time and he said he didn't have to look at it that I was lying. He said he was charging me for two days and when I kept protesting he said he was going to add on a cleaning fee in an attempt to intimidate me. I finally left and called corporate where they agreed that I would just be charged for the one day. I now have received a bill for $98 instead $58! When I called to complain they said that that it what I agreed to. I said that I agreed to $58 and they said the person I dealt with at corporate says that I agreed to a $43 discount. They basically said their employee is right and I am wrong. No more Avis/Budget for me-ever! read more

First time dealing with renting a car with my boyfriend, and Ceaser (the one who helped us) went above and beyond with this process! A few issues came up, and Ceaser made sure we walked out of there with the car we needed, and threw in discounts for the unplanned charges that came up. I would recommend this place to anyone and everyone and we are very happy with our experience!!! read more

found used heroin needles, a lighter, and dirt spoon in the middle compartment. called the location and the guy didnt care at all and didnt offer anything. called customer service 3 times and their security department 3 times for 3 days in a row. NO ONE CONTACTED ME, CALLED ME BACK, NOTHING!!! finally got someone on the phone who stated their offer is a $50 credit ARE YOU KIDDING ME?? it took 3 days of ME contacting YOU for someone to decide the best solution to used drugs in the car is $50 i have a 4 year old, she could have pricked herself. i could have been pulled over and potentially arrested for drug and paraphernalia possession I am beyond disgusted by the company and overall lack of service and follow up read more

I have been consistently renting monthly from this location for a little over a year. Smaller satellite location, very friendly, personable and helpful! Always top notch customer service and have always taken care of me. read more

I have rented from here a few times. Haven't experienced any difficulties yet. So far so good.

Avoid this place! They quote one price and charge more. The car was beyond filthy. There was trash and sticky soda and food crumbs all over. read more

Very good customer service. Received my car on time no hassle also squeaky clean. If you go, ask for a man named Yasir who is a very nice and helpful gentleman. Definitely renting again read more