I am extremely disappointed with my recent experience with Hertz Car Rental. I reserved and prepaid…read morefor a midsize vehicle through Southwest Vacations, with all pricing disclosed at the time of booking. When I arrived at the rental counter, the agent stated she did not need my Southwest confirmation number and proceeded to offer what she described as employee, AAA, and Costco discounts. At no point did I request or authorize an upgrade or any changes to my reservation. After returning the vehicle, I was surprised to receive additional charges totaling $383.25 for a vehicle upgrade that I never requested or approved. The paperwork presented at the counter was not clearly explained, and I was never informed that accepting the vehicle would result in significant additional charges beyond my prepaid reservation. I have disputed these charges, submitted supporting documentation, and filed complaints with both my credit card company and consumer protection agencies. Customers should carefully review every document presented at the rental counter and insist on receiving a clear explanation of any changes to their reservation before signing. This experience has left me feeling misled and frustrated. I expected transparency and honesty but did not receive either. I would not rent from Hertz again based on this experience.

I had an absolutely frustrating experience with Hertz at Tri Cities Airport and would strongly…read morecaution anyone against renting from this location. I returned my rental car at Spokane, which was clearly noted on my reservation. Simple enough -- except getting a receipt turned into a nearly all-day ordeal. The Tri Cities desk told me the car hadn't been checked in yet and couldn't issue a receipt. Spokane confirmed it was checked in at 10:15 AM -- right when I dropped it off. So I called Tri Cities back. That's when things got really bad. I was placed on hold for over 20 minutes. I hung up and called back. Eight times. No answer. I left two voicemails. As of writing this review, no one has called me back. All I needed was a receipt to submit for a business expense reimbursement -- something that should take two minutes. To make matters worse, I contacted Hertz Corporate hoping they could step in. I was told that because this is an independently operated Hertz location, Corporate could not assist me. So there is essentially zero accountability and zero recourse for customers. This experience is completely unacceptable. Their reviews online are fully consistent with the treatment I received -- I wish I had read them before booking. I will never rent from Hertz again, at any location. Don't waste your time or money here.

Tony checked us in at Spokane airport which is very easy , vehicles right at airport , short walk…read moreout the door by baggage claim. Tony was super professional, energetic , knowledgeable. One can tell he really loves his job! Car was great . Return process same , Tony and another Mgr Isaac were there to great us. Parked and walked into airport in 5 minutes !

We had a 1way rental from BOI to GEG. As one ways are…read moresignificantly higher daily rates, we did a 1 day, 1 way & turned the car in at GEG, where we picked up a different car for our local stay. Dropping off the 1 way was a breeze & I had the emailed receipt before hitting the counter to pick up the other car. Picking up the other car wasn't as easy as it has been at other locations. The staff we worked with seemed annoyed that there were customers at all. There was some confusion over the online check-in, repetitive questions met with attitude on answering and a hard push for the insurance, implying I wasn't covered by both my regular insurance company and my credit card (I am... I have rental coverage & have never had to debate it in all my years of renting cars.) Once we had the car, we were happy with the rental &, again, return service was great. All in all, the pros outweighed the cons & we'd rent here again. Construction has the car are rental area congested. It's possible this was part of the agent crankiness.

Everyone I've interacted with at enterprise has been kind, welcoming, and so helpful! Isaiah at the…read moredowntown location made the rental process super quick and easy. He helped me get my Bluetooth connected and made sure I understood every part of the process. Definitely recommend enterprise!

I cannot express enough how much I appreciate this location. I was having issues obtaining a last…read moreminute rental and they were able to call me just before they closed and got me in a beautiful rental for my trip. My gratitude for this location (Isiah and another gentlemen I can't recall his name) but they guys were friendly, profesional, and respectful. Huge stress relief due to these guys and I can't thank them enough.

DO NOT USE THIS COMPANY. They upgrade you and do not tell you the total upgrade cost or tell you…read morethat you're signing for an upgrade. They give you a paper tell you initial here here and sign here. My $90 total car rental turned into $300. They would not give me a refund because they said i signed for the upgrade. They bamboozled me. This company is a scam. I hope people stop using this company, they are literally in business by scamming customers. This company is a joke.

Had an excellent experience here. Great rates through Kayak, with no trouble at all with the…read morereservation or car. Devon did a nice job with the customer service, and clearly remembered me when I returned a few days later, and followed up with me, knowing the reason I rented the car in the first place. Nice Job!!

We like to rent from Dollar because they're usually easy to work with, reasonably priced and have a…read morequick checkout process inside and out. This location is a little more "old skool" in their processes and really goes over existing damage and wants you to do a full inspection. We had a miscommunication about what was and wasn't important so we had to walk all the way back in to clarify that. Had this been a location in a bigger city like San Jose they likely would have workers inside and out (in the lot) but not here. Once inside they cleared up our concerns and we were on our way to enjoy our vacation. These are franchises and each chooses to do business however they see fit so we get it. It would be nice though if they would have associates inside and out so we don't have to walk more at the end of a long day of air travel and connecting flights. A minor annoyance, but an annoyance nevertheless. Otherwise, they provided a suitable vehicle that fit our needs and fulfilled its purpose.

The car was $31.99 per day and the total cost billed was $149.98. Yes, I got the gas upgrade and…read morebasic insurance. However, I only had the car for 18 hours and drove 317 miles in a hybrid. This is unfair billing.

I had an early morning flight from Spokane and this gentleman was professional polite very…read moreknowledgeable about the area very clean car. I would certainly use them again. Excellent service.

I just wanted to make a fast review to state the professionalism and courtesy that Al displayed…read more My gf called Al yesterday to schedule a very early morning pickup (3:30am) next week for her son. Unbeknownst to her, her son was also securing a ride from friends. Al was courteous on making the early morning pickup arrangements and he was very understanding when my gf had to cancel with him. We just wanted to let people know that Al is a great guy and understanding on the cancellation.

Stephen & Josh were really helpful, but Marc is the man. He was nice to me even when I dogged on…read moreTony Homo after finding out that he is a Cowboys fan. He was so cool and worked with us on our rental. He is former military so I'm sure a little chinky-eyed trash talker is nothing to him. Ha ha. He was determined to get us a 4WD car even though our booking was for the smallest, cheapest option. He offered us the upgrade, but when I told him it was just too far out of our price range since we were planning to purchase their insurance, he upgraded us for free. When I told him the upgrade price on top of the added insurance was just too much for us, he understood but was determined to get us a better car since snow was expected throughout the week. There is nothing he could have done to make the experience any better. Talk to Marc when renting here....especially if you're a fan of Dallas.

I had a very bad experance with them they didn't…read more have the car I reserved stuck me with a suv $300 More than I could afford

I had a reservation with Enterprise on North Division in Spokane and was told they'd pick me up at…read more9:30 AM from the auto body shop. They didn't show up until 9:55 AM--25 minutes late. I figured maybe I could still get out of there quickly. Nope. It's now 10:10 AM and I'm still standing here, waiting to be helped. When I called to ask why they were late, they gaslit me--saying I was supposed to call them when I arrived at the body shop. That was never explained to me during booking. The office is clearly understaffed. There's a full waiting room and only one person working the entire desk. The guy seems nice, but he's also telling customers stories that don't match what they were told. It's chaotic, slow, and honestly disrespectful of people's time. I was supposed to be in and out by 10:00. Instead, I'm stuck standing around while my schedule falls apart. Do yourself a favor and rent somewhere else. This location is not worth the headache.

I would prefer to leave a negative star rating if it were possible. I rented a car online for a…read moreweek. Arrived at the location and it was closed (closed at noon and I arrived 12:10-12:15) My pick up time was 12 noon. Since location was closed I waited until Monday at 9 a.m. to call and was told they had no car for me, not to come in because there was no car. They would call. At 2 I called, still no car but they told me they would call in an hour. No call. Today, Tuesday, no call all day. Not the first time I have not had a car available at this location. But second time=last time! Used the E Francis location.