I purchased a rental car from the Avis at Tulsa Airport online paid for rental for 3 days. When I went to pick it up the lady told me they do not accept debit cards as I was using my chime debit card. The money had already been taken out of my account and everything then they tell me this upon picking up the car. I asked why would they let me pay for it and take the money out and then tell me this when I go pick it up?! She told me they might at one of the other occasions but not this one. Mind you I done spent half a day trying to find this place inside tulsa airport only to be told I can't. I done paid for it and lost a day of rental so far because the other locations are closed! The lady's attitude also was not very good! I will try again tomorrow at the other locations but I am very very aggravated! I will never use Avis again and will pass this along yo everyone i know. Why ya gonna let me use my card to pay then tell me o cant use my card to pick it up!! Is beyond me! ​ read more

Awful. I've Been black listed and no one told me why. This caused me to be stuck on multiple trips because this was done unbeknownst to me. Do not use Avis or budget. They make car rentals awful and if there is an issue they will not tell you. You are also not allowed to challenge it. They will not give me a reason. Extremely rude staff. read more

Returned my vehicle with a full tank and I got charged the fuel service fee. Take pics of gas and mileage when picked up and dropped off. I will be getting a refund per the customer service representative but stay away from the hassle. They are scammers. read more

They did a bait and switch scam on me. Reserved a car and it wasn't there when i showed up. They said the site will reserve cars even of they're not there because it allows the company to claim the earnings even if they later refund it. They tried to get me to take a small car instead but i refused. Do not rent from Avis/Budget! read more

Rented a car for one day for a business trip. Rented a Camry so we would have a locked trunk, received a junky Mitsubishi with no trunk and were told no other options were available. No apple car play or android auto. By my own fault, I left a pair of expensive Oakley's in the car and you cannot speak to anyone at the specific location once you leave. You get passed around the world through call centers then referred to the website, so I can kiss that father's day present goodbye. We also rented the car at $74 on the website, it was changed to $96 at check in after the fees then final charge was $120 and nobody can explain why. Will avoid Avis all together in the future. Will update the review if by chance my sunglasses are returned but not holding on to much hope. read more

Pretty disappointed in this location . I have always rented from Budget at this location through Costco.. never had a problem or ever had to pay a deposit .. well they wanted a 250.00 deposit.. we ended up going to National where my sister was an Emerald Member and boy what a difference that was! read more

This a generic review of the Tulsa airport car rentals. They are all tied together. Other than name all the companies have the same management. We "Pre-paid" for a vehicle a month ahead of our visit. When we arrived at the airport, we were told there wasn't a car for us, ANYWHERE. They had zero cars to give people. Everyone getting off the plane was told the same thing, if you didn't have an advanced membership (even if you pre-paid), they had nothing for you. There were dozens of people stuck on our flight. We waited about an hour because they told us to sit and get wait listed. At the end of hour, more and more people were waiting around the service desks. Finally, the "manager" shows up and tells everyone to leave. They told us to come back at 10am and they "might" have something for us. They likely destroyed dozens of people's lives for at least 24 hours. We got lucky and had local friends, so we got a chance to take them to dinner, they insisted on picking us up. I love Tulsa, lived there many years, but the people who run the car service at the Airport, well, they are not Tulsa people. Nobody to talk to, nobody helped, nobody took responsibility for stranding all those people. read more

Okay. I rented from here because I really needed a car, despite the reviews, and I'm glad I did. I had originally rented my car for 1 day but had to extend it due to bad news from the mechanic. They made extending the time super easy but when I got my bill, it was much higher than what was quoted over the phone. I expressed to the Manager my concerns and the went right to work, looking for what might have caused the mis charge. They saw that the system had an error in my return date, due to the extension, and re issued me a new total that was even less then before! Now the good part. I left my Costa sunglasses in the car. A $240 gift from my mother was left in a compartment when the car was returned. I filled out a 'lost and found' slip online and was told that the car was already out for another rental. Bummed I just hoped for the best. A week later I get an email saying that the car was returned but no sunglasses. TODAY I get a call saying that they did a detail clean and found them!!!! I am so happy that they were returned to me. Thank you Avis at TUL!!! read more

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They charged me for the interior and exterior not being cleaned when we return. We only had water in the car we are in our 50's and know how to treat items. They sent me pictures my question would be how do I know someone didn't rent it after me. I'm willing to accept responsibility for what we did but we did nothing but drive in So California. We even took out insurance just to make sure there would be no issues. Never again will I rent from Avis or Budget while traveling business or personal. read more

I rented a car and had returned at 7:20 pm. the kiosk was closed. I was instructed by the Avis representative to put the keys in the dropbox and they would get it checked in and they would tell by the cameras to the airport what time the car was returned this morning. I got another $187 charge on my credit card stating that the car was kept longer than one day and was not full with gas. I have receipt to the gas was full and I have a location proof that the car returned at 7:20 PM, but they still remain to not fix the account to charge me the correct amount. They overcharge by $120. read more

I rented from Avis for the first time in December. I thought I got a good deal on an SUV it cost $385 from December 21-December 26. A month later they put a $450 charge on my credit card. I called and they said it was due to dog hair. so it costs $450 to remove dog hair from leather seats?! bs I was only told to fill up the gas before returning the car not to vacuum it. I won't ever deal with them again. I even disputed through my credit card and was told that since I signed their terms and condition, it was my problem. There was no mention of cleaning fees on anything I signed. I could have flown my family round trip for that amount and had a much better trip. read more

Make sure you take pictures before and after your rental. Got the car with just over 3/4 tank of gas. Returned the car with slightly more gas , but took pictures. They also tried to charge me for an extra day rental even though i returned the car three hours early. After 20 minutes on the phone with customer service, they returned my money for the extra charges. Other than this they have been awesome. Just make sure you take plenty of pictures and keep the proof. Nice try Avis, not this time :) read more

They are very rude and I wouldn't recommend this location. They were so rude we cancelled our reservation and went to Nation where they were very nice. I would stay away from this kiosk. read more

Avis has terrible customer service. The day I rented my car I stood in line for over an hour because they did not have enough employees to clean and get returned cars ready. I returned my rental on September 9th and 22 days later still have not been able to get the authorization hold on my card released after five calls to Avis Customer Service asking for them to fax the release to my credit card company. They cannot get the right information in the fax for whatever reason. Due to the problems of getting this release, I will probably not be renting a car from Avis again or recommending Avis to any of my friends or family. read more

We flew into Tulsa on Tuesday (2/7/23). When we arrived at the Avis counter, we were told they had no cars even though we had a reservation. The employee told us to have a seat with the rest of the customers and they will have cars in an hour. An hour passes and there were still no cars. The employee said "We can't force people to return cars." She took our name and phone number and told us we would receive a call on the morning for a car. We called at noon the next day and were told they had no cars. Two days later ... still waiting! I would not recommend Avis and will not use them again. read more

The lady at the desk was short with my husband. We picked up the first vehicle which was a Toyota hilander. When we got it back to the house I had to clean the inside it was filthy. My husband noticed there was a chunk of tire gone, one tire was showing wires, and the other was almost bald. That was not safe to drive and was glad I at least made it to the house with it. I talked to roadside service, both ladies were very nice and accommodating. However, we still had to drive a personal vehicle back to Tulsa, ok airport to pick up a different vehicle since the wrecker service was going to take 4 hours and the Avis office would be closed by the time he got us back there. That was over 50 miles. We got there and Jasmine at the desk was nice. However, Wr were then given a smaller SUV than the original. We need a 7 passenger with 7 seatbelts this only had 6. Both vehicles we picked up that evening were filthy. The second vehicle the Ford Explorer was filthy as well. There was trash in the compartments and stains and sticky stuff all over the interior the outside was dirty and had bird poop and scratches on the car. We literally wiped down the interior of the vehicle and washed the vehicle before we used it. I do not think this is acceptable for a rental company. I have rented from other companies and was never given a dirty car or a car that was unsafe to drive due to the tires. We will not rent from here again! And quite frankly I think we deserve a partial refund. The vehicle we were give as a replacement is smaller space and uncomfortable. We had to rely on other family to take one of our family members in their vehicle. We are just not very happy, but are tried to make the best of it. We will NEVER rent from AVIS again if this is what we have to deal with. Now I am being told we have to pay the $250.00 tow fee. We were not advised this would be on us and I don't think is should be. read more

Unfortunately they didn't actually have a car despite us having a reservation. And we weren't the only only ones. Several customers without cars. Nightmare. Terrible service. Poor girl, clearly short staffed, trying to manage a bunch of understandably upset customers. And called Avis customer service and they were useless. Highly recommend spending your money elsewhere. read more

Beware of this company and their sketchy methods. I wish I had checked Yelp and read the review about this location before making my reservation. It would have saved me a lot of hassle, energy, and a splitting headache. Like David S., I also made a reservation and prepaid it, arriving at the counter after a long flight to find out they did not honor my reservation. My options were the only two cars they had left. I would have chosen one IF the sales agent had made me feel like a valued customer. Instead, his attitude was a "take it or leave it" type deal. Luckily, the airport has a dozen dealers and I was able to find a car. Although the agent claimed to have cancelled my reservation on his side, when I called AVIS later, they had charged me a "No Show" fee of $100. I had to go through two people before a rep refunded me the money. Absurd fees and poor service. read more

Totally disappointed!!!1 I rent from Avis all the time and this time I was really surprised. I am a single person who likes to rent compact or small cars when I am out of town. I find these vehicles much easier to park when I have no idea where I am going. I rented a compact car and one was not available when I arrived at the Avis counter at the Tulssa Airport, even though I reserved one. So---- I was given a Dodge caravan [soccer mom]. I had the two sliding doors, the back up video camera, the dual television/dvd player, and the vehicle was burnt orange. So, I decide to have fun and I asked for a smaller car. The Avis agent told me none were available. I mentioned I had reserved a compact. The agent apologized. So, I said "I christen thee the orange beast!!!" and I drove off. But, really what is the purpose of a reservation if it is not honored? So I go about my business. I fill up my car with gasoline before arriving at the airport to return the van at the end of the trip. I return the car and 10 days later I have a charge on my credit card for $16.80. I call Avis and am told I am being charged for fuel. I told the agent the van was full. Unfortunately, I have no proof I have filled the van and the charge stands. The amount is minimal and I have written it off, but I am more concerned about the principle. I did not get the car I wanted. I put 20 miles on the vehicle. I am charged for gas even though I have a credit card slip showing I filled the vehicle up before dropping it off. I just feel mistreated!!! From now on i will make sure the person accepting the vehicle upon its return gives me a receipt showing the vehicle is full. I can no longer trust the agents [as I have in the past] to not charge me for fuel. read more

Worst car I've ever rented. Dirty, smelly, and obviously hasn't been maintained. Alignment is off and the front tires are worn to the point of almost being bald. I didn't notice until I had already left and was on the road. That's DANGEROUS, especially in the winter. They should be ashamed to rent a car in this condition. Deeply ashamed. The counter reps were very nice, and that's who gets the star. Otherwise, this rating should be zero. Never renting from Avis again. read more

Avis Rent A Car - Front tire. Can't even put my fingertip in the tread. - Car Rental Near Me

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Rented from Avis at OKC airport; opted out of all optional services. Drove all of 37 miles, and filled up gas tank before returning. I was charged a fuel service fee of $20.37 because, apparently, per their policy, if you return the car with less than 75 miles driven, and don't prove you filled it up by showing the rep your receipt from the gas station (mind you, they aren't going to ask you for this), then you automatically get charged. Make sure you save those gas receipts, and show it to the Avis rep upon return. The receipt they send you home with should NOT show this fuel service charge. read more

This is the best rental car place by far in Tulsa. Courtney and Miracle really did work miracles! We had a previous reservation with Dollar and they wanted to give us, a family of 3 with 2 huge suitcases a Yaris with a total of $467 and to upgrade they wanted an additional $12 a day with a grand total of over $700!!! Hell No! Came right to Avis and they were so sweet and generous and kind and gave us a deal for $397 for a full size! Thank you Avis!! We will be coming back here for next time! read more

I've been sitting here for an hour and a half at the Avis airport location and they keep telling me they have no cars. "30-45 minutes more." Their excuse is that if people don't return the cars on time, there's nothing they can do. How about a little more stock??? Do you really push it this close Avis??? read more

This place is a scam! We were in Tulsa for work and the day we were to fly home our multiple flights were cancelled/delayed. We decided to rent a vehicle and drive the 14 hour trip home rather than deal with more flight problems. We went to the counter of a competitor and tried to change our existing reservation to accommodate our new needs but we were unable to use the same company for understandable reasons. We then went to a couple other rental car agencies in the airport and settled on Avis. We were give a quote that was outrageously high in the first place (the same cost as their competitor charged us for 8 days), but we were in tough spot so we accepted the excessively high priced vehicle at 10:39 AM. We then drove the 13 hour and 31 minutes home. The next day we called our local Avis rental counter (where we dropped the vehicle off at) and had to request a copy of our receipt. Upon receiving the bill we were STUNNED that they had charged us for not only an entire day but and additional hour of rental time. The total cost increased by a third! I had to contact the Tulsa location and argue that the price was inaccurate. I believe I ended up having to speaking to someone at the corporate office to get them to only charge me the price gouging price that I was originally quoted. Heaven forbid the poor individual that doesn't keep their original receipt for proof of the quoted price! Stay away from this place!!! read more

Stay away from this rental company. Beware. They offer promotions and discounts that get you in. You will end up paying a lot more and many frustrating hours trying to get your money back. We booked and prepaid a great deal through Southwest promo for a 4 day rental. We showed up on 5/29/15 at midnight after a long flight from Calif.The woman at the counter, asked 4 of us for our driver licenses without disclosing the additional driver policy. Be on alert, this is how they will charge you unwanted fees.Turned out they charged us $13 per day for additional drivers. As she handed me the keys and the copy of the rental agreement, I commented that the estimated amount did not match close to our reservation price, and she says don't worry about it, it will be corrected when you return the car, which was a lie. She gave me a copy of the rental agreement but did not get my signature and initials for each charge. The additional driver charge of $156 was only listed as ADR and not spelled out. Very easy to miss and in small print. As we were in a hurry, I took the paperwork and did not get a chance to read it in detail until after we left. There were X's for initials and signature lines there for a reason, to put the customer on notice and authorization for the charges. By this, I felt they had violated the customer's right to disclosure. When I returned the car 4 days later, we got a receipt for $211 more than our estimated prepaid price. I told the woman at the kiosk that there must've been some mistake. She says she can't do anything about it and to call customer service. After I returned home to Calif I called to complain about the additional driver charges and related taxes (almost 15%) and pointed out the nondisclosure. Nowhere on any of the terms and conditions, and reservation/receipt was any mention of this policy. In Calif additional drivers are free. Finally, she asked the manager and the best they can do is half, $78 off of $156. I asked if that will include credit for the related taxes and she says yes, which also turned out to be a lie. Over the next 2 weeks, many hours and 5 more reps later, I found out they charged me twice for the same rental, did not credit what they say they will, etc. This is a business that takes advantage of customers, lie, make mistakes they hope you won't catch, and give you the run around. BEWARE !!!! read more