The employees get a 5 star review! They were very professional, very nice, and very knowledgeable…read more And they even gave me a ride to the airport, which was really nice of them. But the car was a disgrace! It was so filthy, smelled bad, and was even missing a hub cap! I was offered a 10% discount on my next rental but as this point I'm not sure I'll ever rent from Enterprise again. Enterprise, you need to remove this car from rental!!

I recommend you go anywhere but here. they are incompetent, and God forbid you show any…read moredissatisfaction by the fact that they lose your reservation, and are extremely unhelpful or unapologetic because they will ban you from their store. it was probably the most ridiculous experience I've ever had, because I would think that one would have to swear or threaten etc. to be banned, but they can basically ban anyone that isn't happy with their customer service or the way they conduct business. I don't know how they stay in business. customer service doesn't call you back and doesn't care if customers are unhappy. I was told a regional manager would contact me, never heard back from anyone. I emailed customer service and no response either.

Posting this review to recognize Sean Porter of North Olmsted Enterprise. I obtained his business…read morecard during my rental visit after a car accident so I would remember to post a review. The place was packed and he was the sole customer service provider that day. He handled each customer with care and patience. Even when customers were obviously upset about waiting! He was attentive, focused on customer satisfaction, and even cheerful. I was very impressed with this young man and his cool composure. Someone reward this guy $$ and give him the recognition he deserves. Highly recommend his services. Thank you Sean, I appreciate good humans.

Don't count on reservation times. Made a reservation for 9am to be picked up at a collision center…read moreand it's 9:30am and I've been told twice that they're "on the way". When I asked "wow, you guys haven't even left yet?", I was told that "things happen". It takes 15 minutes from their location to mine. I'm sitting here wondering when and if they're going to show up at all. If you make a reservation for a specific time, isn't that time suppose to be honored? I realize that "things happen" but people also have "jobs" and "responsibilities" so it would be appreciated if this business would tend to their, which is not the case today. Edit 7hrs later: So my ride ended up showing up at 9:45am. I was mostly upset because whenever I spoke to on the phone was short, unprofessional, and made me worry that I was going to be picked up at all and/or that I would be late to work. Dan, the rep that showed up, was awesome. As soon as he approached me and started talking to me, I was almost instantaneously calmed. He presented himself as someone that was kind, caring, and one who goes above and beyond for their customers. He was thorough and I enjoyed working with him through the process of actually getting behind the wheel. Dan turned my day around and I truly appreciate his level and effort and professionalism.

Consumer BEWARE!!!!! Shop somewhere else…read more My wife and I recently rented a Small SUV for approx 4 days in the Seattle Washington area and returned it as planned on time. However, a week later we received a letter from Budget charging us for EXCESSIVE SOILAGE. We were both shocked by this accusation and called to inquire. We were later sent some pictures from Budget that they used to justify the charges and were literally knocked off our feet. The inside of the rental was almost unrecognizable to the both of us. It looked as if a pig lived in the back seat area of the car. Corn chips were scattered all over the rear floor mats and paper strewn on the floor. This was not the condiction we returned this vehicle on July 7, 2024. The pictures emailed to me were made by them after the fact. That is to say that they made this mess and had the audacity to blame us for it. My wife and I are two mature individuals in our late 60's and would not have done such a thing. However, they have lied and changed us $250.00 for this crime. So with that being said, Stay away from this company as the have no scruples or integrity. If you must use list service be sure to take time stamped pictures of the inside as well as the outside of the vehicle so no misfortune come to you. You have been warned, BEWARE!!!!! Felix B.

We were charged $89 for fuel for when we returned the car on full. I had to call and then email my…read morefuel receipt. If you rent from them make sure you save your fuel receipt and take a phone of the fuel gauge when you turn it in. Better yet, rent from someone else. These people are crooks.

National here has always been great. Well worth the membership! Highly recommend using them…read moreespecially at this airport.

Reserved a car. Show up. No cars. No. Notification. Recommend to use others. Do not go here. Try…read moreother companies. Copy tee help here is of no assistance.

very disappointed and upset. Had a reservation and at check in was then told they would not accept…read moremy debit card and stranded my wife and I in Cleveland. This was after we were told it was accepted on the phone

The shuttle bus to get the car rental area was subpar, the employee was grouchy and did not feel…read morelike helping me with my luggage, not a big deal, I can handle my own suitcase but if you expect service, you might not get it. He was very selective on who he was helping and enforcing the rules. He was very forceful to not sit in wheelchair area when we arrived. When leaving two young black men were sitting in wheelchair and they were able bodied and he did not say anything. Plan 20 minutes extra when returning your car. Enterprise check in is fast but the shuttle bus is your bottleneck. There are only 2 buses and they don't leave until they are quite full. The rental car ran well but it was filthy! The van needed to be vacuumed and surfaces wiped. It was gross and I forgot my microfibers to do it myself.

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

Would give this place 0 stars if I could. I had booked a reservation and once I arrived was told…read morethat they did not have any cars available. It is extremely unprofessional and an absolute waste of my time to not get a courtesy call at the very least to let me know they were unable to accommodate my reservation.

I see the rating here is two stars. Maybe on their very best day! My experience was much worse…read more Had a rental arranged, along with a pickup 1.5 miles away from a repair facility. Got no correspondence from them confirming the pickup so I began calling the location this morning at 8 when they opened. No answer after about 10 calls so I drove over there from the repair shop to confirm the rental. The "worker" was busy with a personal call that she had on speaker phone. Finally, she rolled her eyes at me and asked what I wanted. I explained about the scheduled pickup. She said something to the effect of, "we ain't not got no cars for a pickup today." and went back to her call. That's about all I needed to hear. If you choose to patronize this business, good luck!

I had a pretty bad experience with Hertz. I booked and pre-paid (which I'll never do again) for a…read morecar through this location about a month ago. A day before I was scheduled to pick up, I received a call saying that the location had closed, and that there were no cars available within the city limits to honor my reservation. No offer of "We can refund your money" or anything. Just, "That location is closed and there's no car for you. Sorry." I went to the location anyway, just to see if there was anyone I could talk to. Turns out, the location was just a desk inside the Westlake DoubleTree lobby. When I asked the hotel lobby clerk about the Hertz location, she immediately put her hands up and said "We are not affiliated with them. All I know is that something happened with them last weekend, and a bunch of cops showed up, and now their location at our hotel is closed." Then it took two hours of sitting on hold for Hertz corporate on hold to get them to refund my money. There was also a pre-recorded announcement when I called that said I would be charged an additional 5% if I spoke to a "live customer service assistant." Be aware of that inane charge, if you're weighing out different rental car companies. So all in all, a pretty crummy experience with this company, and not just the sketchy (and now-closed) Westlake DoubleTree location. I would recommend people avoid Hertz unless they wanna get Hurtz.

Not too sure what the older reviews from 2019 and 2020 are on about. But Dollar Rent a Car is…read morepretty efficient and convenient, far as car rentals go. I've dealt with some pretty awful car rental places in recent years. So, I'd like to think I know what I'm talking about here. So, what makes a car rental business decent, you ask? Well, in my humble opinion, it comes down to just one word: convenience. Renting a car shouldn't be like pulling teeth. You should be able to book a reservation in advance, receive that reservation upon arrival with a mere license and credit card verification, perform your exterior damage inspection or whatever, and be on your merry way. And that's exactly what Dollar does. Nothing about this transaction was difficult for me. In fact, I was immensely impressed by how quickly they got me a car; less than 20 minutes. The lines weren't even long. As for the car itself, it was fine. The turn-in process was a little strange, due to their normal lane being closed that day (it was a Saturday). But I place the blame solely on the car rental lot itself over Dollar. After getting redirected to the actual turn in lane, all I had to do was leave the keys in the car, grab all my stuff, and roll out. It was that simple. I wish all car rentals went this smoothly. But, man...I could tell you some horror stories! Only minor complaint I have is that Dollar's mobile app still sucks. So, I can't really rank them as "top notch" just yet. But they're decent enough and so are their prices. Dollar Rent a Car gets 4 midsize SUVs out of 5.

Their online booking and actual availability of vehicles are not in sync. They do not care for your…read morecustomer experience.