AW Collision offers great services. Very efficient company. The staff is very qualified, empathetic and respectful. I got my car today and it looked brand new. Thank you all at AW Collision. read more

AW Collision was amazing throughout the entire process of getting my car fixed. My Mercedes C250 was fully paid off, well maintained and had just been serviced before my accident where another driver rear ended my car pretty bad. Because my car was 12 years old, unfortunately the damages exceeded what the insurance company was willing to give me. I did not want my car declared a total loss by insurance and was not in a place where I wanted to take on a new car payment. I was also about to travel a lot for work over the next three months, and also didn't want to have to rush into buying a new car without having enough time to research and decide what I wanted next. Harry and the team helped me figure out a solution and got my car fixed fast. My car turned out great! AW Collision was truly a lifesaver and I'm so grateful for all of their help throughout the whole process! read more

Communication was top notch keeping me informed of my car's repairs. Harry helped me throughout the process and worked with my insurance, Progressive. Things went so smoothly. AW Collision has a great relationship with Enterprise Rental on La Cienega, should you need to rent a car. Vanessa kept me informed throughout the process with texts which makes things stress free. Harry explains everything from the start to the end. A very dedicated employee. My car looks perfect! The quality of workmanship is truly a 5-star rating. read more

Very impressed with the overall service from AW Collision! This location was recommended by a friend who had a great experience with his BMW. I got into a car accident and needed to replace my bumper and hood. Patrik answered all my questions from beginning to end, and helped with getting me the best deal for my repairs especially since I was not at fault in the accident. Natalie kept me updated with the stages of my car repairs.Both did an excellent job at providing the best service they could and my car looks brand new. It was an easy process from beginning to the end. Now leaving with my brand new car and a happy customer :) Will come back every time I need repairs :) read more

AW Collision - Body Shops Near Me - Los Angeles, California

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If you drive a BMW, live in LA, and needed work done on your car, save your time and effort looking for the perfect place to go. Let's just say that when I messed up my left front bumper, lamp and parking sensor, I fell out of love with my car. Nick, Jack and Natalie are the dream team to make your car look like the first time you drove it out of the dealership. The best part was that they detailed the whole interior of the car as well, and I totally just did not expect that. I fell in love with my car again. I don't do yelp reviews. I did maybe less than 5 times ever. So believe me when I say that when I wrote this, I meant it with every star I rated them. Thank you Nick, Jack and Natalie! You guys are the best! read more

After being rear-ended I knew there was just one place to take my car since they had done such great work on my last BMW. AW Collision made sure the car was repaired back to the factory condition and as good as new just like with the last car I brought in. Obviously nobody enjoys having to deal with collision repair, but knowing that a reliable and trustworthy shop is going to be on one's side goes a long way. Thanks to Jack and the whole crew at AW for always taking care of our cars and dealing with the insurance companies so we don't have extra headaches. Highly recommend them and wouldn't bring our cars anywhere else! read more

Went here and they quoted me 8x the market price, overcharge way too much and have seen them do similar to others, please go somewhere else

I have never seen more disgustingly obvious price gouging in my life. Not only did their quote com back as 4x the market rate for my car, but I've heard the same thing from multiple other people that their quotes are astronomically over priced. Please just go somewhere else read more

This is my 3rd time using this shop. I'm happy with the work they have done and that's why I've returned. I knocked down two stars because Natalie Arellano is extremely rude. She hung up on me after I asked her why she was being rude. She's always snappy but I assumed before maybe she had a bad day but I had to tell her today. She had ZERO patience. When I call for an update, she's snappy, curt and acts likes I'm asking her to move heaven and earth. All I want is an update and ETA since I got an email from my insurance saying my vehicle was near completion. When I called back, Jack answered the phone politely and gave me a specific estimate. He is always very professional and nice. It's always the people at the bottom of the totem pole who are the rudest. Will never understand. read more

The front third of my M3 was damaged, the team at AW Collision did a great job at fixing it. Not only was the work solid but they did it in a timely manner. Thanks team! read more

I brought my car into AW after getting rear ended. I had an amazing experience from drop off to pickup. They did a great job on my car and the customer service I received from Julia and the team were top-notch. They did a great job and made my car look brand new. It is even better that they are a BMW certified repair shop so they only used OEM parts on my car. Also, there were issues with the insurance company paying for the repairs. They were nickel and diming AW Collision for everything from the impact bar and even stuff like cutting holes (required for the parking sensors) in the bumper. They ended up eating the cost of the things the insurance wouldn't pay instead of passing those costs on to me! AW (Julia and Natalie to be specific) was constantly updating me via email or phone to let me know where the repairs were at and what was going on. It really saved the hassle of having to call in and figure out what's going on, which has been my experience with other shops. I hope to not need collision repair again, but if I do it will definitely be with AW. read more

Great experience. Very thorough and communicative. Dealt well with my insurance company and made sure the work was certified through BMW so the paper trail is clean. Jack is awesome as well as the whole crew! Highly recommend but I hope to never see them again :))) read more

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Jack was terrific. He was professional and helpful. It was easy to set up an appointment and they took me right away. He was honest in his evaluation and the work was well done. read more

I've been here twice now - once to fix my back bumper (got rear ended) and once to replace/reinstall a side mirror that was stolen. Both times service was top notch, and fast! Jack was the one who helped me both times. The rear bumper looks as good as new! And for the side mirror, not going to reveal Jack's secrets, but he helped me get it reinstalled for absolutely the cheapest method possible by avoiding the normal dealership markups. If I have any more issues with my car, I will definitely be coming back here! read more

Our Subaru was rear-ended earlier this year, so we brought it here to get the bumper replaced. William, who has attended us at another body shop, was very attentive, informative, cordial, and professional. He made sure the car was fully inspected and that we got original parts, but didn't waste our time with unnecessary repairs. When we picked up the car, we were surprised to find that it had been cleaned inside and out. William happened to be there when we picked it up and made sure we didn't have any concerns. We were also impressed by the frequent email updates from the office and their handling of everything with the insurance company. It's hard to trust body shops, but William makes us feel like he's looking out for us. read more

If I could give 10 stars I would. The service is outstanding. Elizabeth and Natalie were in constant correspondence throughout my repair. The work took a little longer due to the back and forth with AAA but the quality of work was definitely worth it. I had an x-pel clear bra on my vehicle, and told them about it and they went ahead and had me bring the vehicle back to get it done and it looks incredible. They even told me to bring back the vehicle in 30 days to get a complimentary car wash (the vehicle was immaculate the first time i picked it up), the 30 days allowing for the clear bra to cure. I can't recommend this place enough. If you ever need any collision work done, don't hesitate to see these guys. You'll be happy you did. Thanks again AW Collision! read more

I went to this shop after I got into an accident and insurance deemed it a total loss, I was a complete wreck and totally stressed out. However the customer service and support I received was absolutely amazing. I spoke to Andrew and he explained thoroughly everything that they were going to do step by step and put my mind at ease. He was on top of it, answered all my questions, kept me in the loop, and updated me. I didn't have to chase for answers on what's going on with my car. read more

high quality service. hands on management, knowledgeable and friendly staff. makes customer feel well taken care of and like part of a family, on time and reliable with service and updates. read more

The estimator Patrik explained very well in details what needed to be done, and what might be damaged in addition under the bumper. He set the expectations, and he was right because my car needed more work. I went to another body shop recommended by the insured insurance I will not name here because they were asking for another estimate, but my contact there was pretty bad: no greetings, low ball estimate that did not include half of what was needed, no mention that there could be additional damages. AW Collision was right from start to end. Excellent body shop! read more

Jack was phenomenal! Great service - quick, easy, fix. Highly recommend!!!!!!!!!!!!!!!

Ok I admit, going to a body shop is only next to a root canal of things I want to avoid. But when the need arises, for me only the best will suffice. This place preforms craftsman like work..perfection..They are timely, efficient,honest. They use only factory parts. The staff is professional, friendly and courteous. I've regrettably had need of their service a few times in the last few years and each time they returned the car immaculate, timely and professionally. Hope I never need them again, but its good to know they are there when I need them read more

The best automotive experience ever. My BMW 430i is my baby. When she got dinged. my dealer suggested AW. They couldn't have been more right. From the first interaction to the reunion with my car, Jack and Natalie treated me like a prince. They handled the entire experience with kindness, knowledge and charm. My car came back flawless and if she could speak I bet she'd say she kind of had a crush on AW. I'm a little jealous but happy she was coddled so wonderfully. Thank you AW! read more

After a minor accident in my garage, I sustained mirror and font door damage to my 2014 335i BMW. I took the car to BMW service repair and they sent the car to AW Collision. After a month of calls, back and forth with GEICO (the worst insurance company) - and three adjusters later -- the car was ready in 31 days. AW Collision claimed that Geico delayed the process by 6 days - they were also unresponsive and did not document all photos and estimates related to my claim. I verified this with a Geico representative. Geico claimed to cover $1500 of my rental costs and then I had to pay out of pocket for the remainder. Due to their negligence -- including not having the correct contact info for AW -- I am now on a mission to track down WHY. I spoke to the "adjuster department surpervisor" a Dylan Carlson and he harped on the fact that the car was sitting at BMW 6 days prior to being released to AW and GEICO assumes no responsibility. I countered by saying that Walter Aquino was kind enough to provide written proof of a timeline of events and Geico's negligence and carelessness in handling this claim throughly. Water suggested switching to Mercury or Auto Club - though the rate is higher, the claims departments are far more responsive. In addition, Walter let me know that the Geico adjuster (there were THREE sum total) wanted to use a refurbished fender on my 60K car! Walter put his foot down. I switched to Mercury after this ordeal. It's still an ongoing saga. GEICO insurers beware! read more

Incredible customer service! I was rear ended and BMW recommended them. Since the other persons insurance was handling this. It's was not the concern but quality was The people at AW made me feel at ease, arranged a car for me and dealt with the insurance company e entire time My only worry was when would I get my cat back which always at the mercy of the insurance company inspections When I picked up the car, it was detailed inside and out and they did a terrific job Highly recommended read more

They did excellent job on my BMW , they are certified bmw body shop I was impressed to learn that the job was guaranteed for life . Excellent service and the stuff was very pleasant and friendly THE BEST IN TOWN read more

Originally we purchased our 335i coupe from Bev Hills BMW about 1 month ago and we immediately noticed one of the rocker panel did not quite match correctly with the rest of the car. The DLR was honest and took responsible sending to AW Collision, I was very concerned at first because I know white is hard to match enough, and with the 3 stage mineral white it's almost impossible to match being how extremely picky I am with my toys. On Friday i was able to pick up my car and I must say: the job was very well done and executed. I've heard a lot of horror stories of bodyshops trying to attempt this color, but AW got it right the first time leaving me an extremely happy customer right now. Will recommend to all the hardcore Beemers owner in the forum, and Thanks while keeping up the great work! read more

I knew these guys were a partner of Beverly Hills BMW, and are located very close to my house, so I decided to give them a shot. Really glad I did. My car came back looking almost new. They text you updates every Tuesday and Thursday so you always know what's going on. They even washed and detailed my car. There's nothing worse than when someone has your car for a month, and they deliver the same dirty car back to you. It's small, but it goes a long way. I would definitely work with Jack, Natalie and team again! read more

Great service. Jack was super knowledgeable, quick to respond, and very kind. I am a loyal costumer. Highly recommend!

I stopped in on Friday... to see if I can get some service on my Vehicle, the manager there Walter, was quick to assist me with service... and Natalie and Elizabeth we're very welcoming... I look forward to drop it off my vehicle soon for some additional repairs. read more

I brought my car here and i couldn't be happier!!! Walter was great!! He was informative and took the time to let me know what happened/ was wrong with my car, he kept me updated on the progress and most importantly my car loooks GREAT. It was returned to me fixed as well as washed, inside and out. Customer service was also great, i was able to get through and get answers every time i called. I'm in love with my car allll over again! Thank you again, Walter and stafff. I appreciate it! read more

Going into a collision center certainly doesn't feel vip. In other shops your treated like a burden. Not at AW. Walter, William and Natalie made my experience second to none. From my car entering the shop to the text updates every Tuesday and Thursday, I always knew what was going on. And when you spoke with them on the phone they address you by name and with a smile. I would highly recommend anyone get their car serviced here. I know I will! read more

My vehicle was hit at LAX. I was a victim of a hit and run. My dealership recommended AW Collision and they transported my vehicle to the repair shop. The repair process took almost two months but it was so so worth it! Natalie Arellano is so professional and patient! Her customer service is beyond! She always responded to my texts and emails. She is courteous and honest! The repair crew did an excellent job! I picked up my vehicle from the dealership yesterday and it looks brand new! I highly recommend this shop! read more

This is the best body shop I've ever worked with! They do care about my car like how they care about their own car. They examined the car carefully as always. I'm highly recommend this body shop!! read more

Unfortunately my car was in an accident and ultimately determined to be a total loss. But the team at AW were excellent with keeping me in the loop and even helping me with the insurance company. I do hope I do not need their services in the future, but if I do, I know where to go. Highly recommend. read more

5 stars all the way! I literally have not had a better experience with any kind of comparable business in years, if not ever. Jack and his team were extremely professional and proficient in handling myself and my brand new BMW. Jack and/or team had communicated with me every step of the way. I never found myself wondering what was going on as they were on it. In fact, they should be consultants at other auto repair shops to show THEM how it's done. I would highly suggest taking your vehicle to AW Collision for any kind of repair or bodywork in the future. Jack is the man! read more

Great repair shop! Jack was very helpful throughout the whole process. He was quick to get an estimate, contact my insurance and get my car in the shop! When I picked my car up there was a warning lighting blinking, and Jack suggested the computer system needed to be updated after my repair. He took my car to the BMW service shop the next day and had the update completed. Since my car wasn't ready the day before, he offered to bring my car to my house to drop off and pick up the rental and return it for me. That level of customer service really made the difference! read more

Either the ratings are rigged or people don't know of impeccable service. Not really much to say except for the fact that the employees here are egotistical human beings and aren't nearly capable of maintaining a professional demeanor when dealing with the ones that pay the bills(customer). I won't say names because it's Aw you guys are representing as a collective! I took in my vehicle and they placed the wrong part , did a horrible job on the wiring and never got back at me to rectify the situation!!! I know I was look down on the minute I stepped foot in that office but it didn't matter all I wanted was my vehicle fixed with the upmost respect that everyone deserves. At this point I know the BBB and consumer affair will correct your unethical and disgusting way of doing business! Almost forgot ...before leaving a vehicle check your mileage and Bluetooth since their techs like hooking up to your car and go for joyrides. read more

I needed have my car repaired after an accident and this guys took care of everything. The staff is great and friendly. The insurance company wanted to pay for used parts and this guys fought to get me new original parts. Walter and his staff are great. My BMW looks brand new again. Thanks AW! read more

I got rear ended at a red light 2 months ago, I was so scared & devastated that my beautiful BMW got hit! I didn't know where to take my car to get repaired, so I went to BH BMW & Vanessa recommended AW Collison. Everyone there is so professional & pleasant. Instead of asking about my car, their first question was"are you okay from the accident? Did you go to the doctors to get checked out? And that made me feel great! I got updated twice a week, I never had to call & ask about my car. My insurance was trying to give me aftermarket parts & Walter didn't let that happen, I got brand new BMW parts & my car looked like nothing ever happened to it. I would HIGHLY recommend AW Collison!! read more

I brought my BMW here after a accident. The repair work was 100% quality and they even email you with an update on the predicted pick up time. Great care went into my vehicle and they even detailed it. When I got my BMW back it felt like a brand new car. Thanks guys!!!! read more