I had been going to Ben for10 years, never had a problem till this last time, I took my boots in…read morefor a new pair of heels on 3/4, it is now 4/15 and the repair is still not done, all I get from Ben is he'll call when their ready. Sorry to say that I will not be going back except to pick up my unrepaired boots.

Would give it No stars if I could. I took two pairs of boots to Ben in February of 2023. Needing…read morenew soles and heels put on them. I paid him $200 up front for materials. I called him in May of 2023 still not done. He said I'll call you when they are done. Several months go by I went by there September 2023 last month he said give me a week and a half. I gave him 3 weeks, went by there today and still hasn't touched my boots. It's now end of October. He has had my boots 8 months. Taken $200 from me and hasn't delivered on his end. I have been about as patient as I can be. I told him he has a week, which will be October 25,2023. He will either have them done next week or I'm getting my boots back that won't be wearable. I would highly recommend not doing business with him.

Boots needed heels. Not only done perfectly but in a timely - inexpensive - manner! My go to place…read morefor all my boots.

A year ago I left six pairs of shoes for simple repairs: heel caps, boot zipper replacement, and…read moresandal strap repair. Randy said he would call me when he had made the repairs. A year later, I still hadn't heard from him, so I called, then visited the shop. He had replaced the heel caps on three of the shoes, but had not replaced the boot zippers nor had he repaired the sandal straps. He had no interest in repairing my remaining shoes - A year wasted.

**Original review:** Dilapidated shut down building. Says…read moreopen, called no answer. Bummer that we just missed them & no longer open, as we saw reviews just 2 months old.** **Updated review:** EXCELLENT ! much appreciated, when I pull up on Apple Maps searching your shop takes us there -- will definitely check out the website for updated location. Thank you so much for your response Amber !

I had a pair made for me back at the original Ponder location in the 1970s. I have numerous leg…read moreissues, never had comfortable shoes. The shop made lasts of each foot, designed the boot to accommodate my fused ankle. Elephant bottoms, dark blue goat tops. Wearing them for work, they looked like high end Italian dress shoes in my three piece suit. The day I picked them up, I missed Dolly Parton by 30 minutes as she, too, was there for the final fitting on her show boots.Lasted for many years of total comfort. My toe finally wore a hole in the side of the boot. I miss them every day. They were the best ever.

Great Customer Service . Brian is excellent at his work of tailoring and will meet and exceed…read moreexpectations.

Have used this location once, having used their Bryant Irvin location on and off for a few years…read more Overall much better bargain than Kite and some of the others (OK...still not understanding "free" pick up and delivery for like $4 to launder a work shirt!!! Seems like a drop off would be cheaper...just me). Overall my new go to place. Pleased with service and quality of finish. Nice folks too!

Easy to drop off, fast service, friendly staff. Prices very reasonable. Only down side is no drive…read morethrough.

Glad to find a local dry cleaners that does such an excellent job! An extra plus that the staff is…read moreever so sweet! Dropped off several sport coats, which I thought a slight pricey at nearly $7 each but considering I came in after 5 PM on a Friday and they were available for pick up the next day by 2 PM, it didn't seem too bad. They also had a Yelp check-in coupon for 20% off so that came in handy. Initially I had my 3 year-old with me and both the woman who checked us out as well as the young male worker took the time to speak with him. He was very interested in going into the back and he was jokingly offered a job once he turned 16! Even with the few minutes of chit chat and setting up a new account, drop off was easy and surprisingly quick. Pick up was just as smooth. I liked that they helped me get the hangers up off the rod being that they were rather heavy. All of the jackets looked good as new and had a pleasant, fresh sent. I don't mind paying a little more knowing our clothes are going to be cleaned and pressed properly, not too mention the quick turn around and friendly staff. Will definitely be back!

Got a suit tailored from there . Very nice to work with and did an even better job. They gave me a…read moredate when it would be ready and actually called me on that day to notify that the suit was ready for pickup. The jacket and pants fit great. Great people, great service, great business.

This was my second time trying Master Tailor, and I have no clue how their ratings are so high…read more Poor quality, high prices, and long turnaround times. Though I wasn't impressed with the tailoring I've gotten from them in the past, I thought that maybe I caught them on an off day due to their raving reviews. My most recent visit, they charged me $115 dollars to get one $40 dress and one $20 pair of jeans hemmed. They said the turnaround would take two weeks. I assumed that the high price I'm paying and the time I'm waiting would result in quality work. Instead, my clothing returned with wonky and messy stitching, like it was done by an amateur. The last time I got something tailored by them, they took in the armpit of my dress way too much, and now my armpit gets suffocated whenever I wear it. After this recent visit, I asked my coworker if I was going crazy. She said that she had a similar experience, where she simply wanted a hole in her shirt mended, and she was quoted $50. She was able to find another tailor to do it for $10. We theorized that this tailor is able to charge so much for their low-quality work due to the lack of competition in the area and their proximity to TCU. I suggest others find another tailor to give their business to.

L.A. is a professional at his trade. I found him on Yelp, and based on the previous reviews I…read morecalled him up. He brought life Back to my 40 year old Zodiac boots. He also took care of my cousins boots. I'll look him up again when I come back to the area. He's worth the drive.

L.A. does excellent work! From the beginning, he was responsive and available to answer all of my…read morequestions on multiple occasions. My favorite pair of black Cole Haan loafers are pretty old and needed some work. L.A. brought them back to life and they look almost just as good as when I first bought them over 10 years ago. His prices are reasonable and his services are worth every penny!

Damaged My Clothing and Refused Refund…read more I brought a perfectly good pair of pants to this cleaners, and they returned them with a visible hole in the fabric. It looks like they were processed at too high a temperature--clearly a mistake on their part. When I brought it to their attention, they denied any responsibility and refused to offer a refund or any compensation. This place is completely unprofessional and dishonest. If you value your clothing and your money, stay far away. They damaged my property and offered zero accountability. Total scam.

Great customer service! Altered a prom suit last minute. The turn around time and the results were…read moreexcellent.