**Original review:** Dilapidated shut down building. Says…read moreopen, called no answer. Bummer that we just missed them & no longer open, as we saw reviews just 2 months old.** **Updated review:** EXCELLENT ! much appreciated, when I pull up on Apple Maps searching your shop takes us there -- will definitely check out the website for updated location. Thank you so much for your response Amber !

I had a pair made for me back at the original Ponder location in the 1970s. I have numerous leg…read moreissues, never had comfortable shoes. The shop made lasts of each foot, designed the boot to accommodate my fused ankle. Elephant bottoms, dark blue goat tops. Wearing them for work, they looked like high end Italian dress shoes in my three piece suit. The day I picked them up, I missed Dolly Parton by 30 minutes as she, too, was there for the final fitting on her show boots.Lasted for many years of total comfort. My toe finally wore a hole in the side of the boot. I miss them every day. They were the best ever.

A hidden gem! I've…read morenow brought three things to this shop -- many pairs of heels, much loved boots, and a leather handbag I've had for years -- and every single time I've walked away amazed. These aren't just repairs; they're little resurrections. The shoes came back with a shine and heel tip repair so clean I wore them to a dinner that same week. The boots, which had seen better days, looked like I'd just pulled them off a shelf. My vintage leather handbag? I'd honestly braced myself to hear it was beyond saving. Nope. Good as new - maybe better. What really gets me is the care here. The person behind the counter actually listens, remembers your pieces, and treats your things like they matter -- because clearly, to them, they do. Prices are more than fair for the quality of work you're getting, and they're upfront about everything from the start. If you've been holding onto something worn and beloved, wondering if it's worth fixing -- bring it here. The answer is yes, and these are the people to do it.

Good price, fast service, down to earth guys…read more Fixed some sneakers I was about to throw out

Same and Lee were very helpful in getting my Boot repaired. No problem with customer service. I…read morewould recommend Cobblestone shoe hospital to anyone who is in need of quality shoe repair. This is my place shoe repair.

Lee was very professional and helpful! His personality shows that enjoys what he is doing which is…read morevery rare these days. Thank you, Lee for your help on suggesting the needs for my boot repair!

I had been going to Ben for10 years, never had a problem till this last time, I took my boots in…read morefor a new pair of heels on 3/4, it is now 4/15 and the repair is still not done, all I get from Ben is he'll call when their ready. Sorry to say that I will not be going back except to pick up my unrepaired boots.

Would give it No stars if I could. I took two pairs of boots to Ben in February of 2023. Needing…read morenew soles and heels put on them. I paid him $200 up front for materials. I called him in May of 2023 still not done. He said I'll call you when they are done. Several months go by I went by there September 2023 last month he said give me a week and a half. I gave him 3 weeks, went by there today and still hasn't touched my boots. It's now end of October. He has had my boots 8 months. Taken $200 from me and hasn't delivered on his end. I have been about as patient as I can be. I told him he has a week, which will be October 25,2023. He will either have them done next week or I'm getting my boots back that won't be wearable. I would highly recommend not doing business with him.

If you are looking for a great boot, shoe, leather etc repair shop, look no further than because…read moreyou have found it! Wayne has repaired/ replaced boots, soles, heals, belts and gives great advice on maintaining your prized possessions. It is always blessing when dealing with Wayne on all levels and the prices are more than fair.

Being an Indiana Jones Impersonator my boots are part of my livelihood and Wayne took the challenge…read moreof repairing the soles within just a week for a very reasonable price!!! Whether for further testimony of Wayne's craftsmanship or booking a personalized video gram for any occasion by INDYGUY just email me at grampsfu@yahoo.com.

I needed a heel tip replaced on my daughters shoes and needed it asap since she wanted to wear them…read morethe next day for a job interview. Cobblestone was able to not only get them done in time but was able to also do some maintenance in the shoes and make them look amazing. The service was so friendly and I couldn't be happier with the result.

I'm really torn on this review. I brought in a pair of cowboy boots to have the left boot…read morestretched. My left foot is bigger than my right foot, unfortunately. When I brought them in, the person who took my order, said it would be 7 to 10 days until they're done. That's where the runaround started. I called on day seven to see if they were done. The individual at the counter said it can sometimes take 2 to 3 weeks. I said they told me 7 to 10 days when I dropped them off. He came back after taking my ticket number and told me it would be 2 to 3 more days. On day 12 I called and they still weren't done. The person who answered the phone said they had been shipped off to the factory and they weren't even in the store. I told him that's not at all what my understanding was I was when I dropped them off. I understood they would be done in the house and it would be 7 to 10 days. Then he said 7 to 10 BUSINESS days. I told him we were at 12 business days, with 10 of those being business days. Then the story changed again. He said it would take longer because the holidays. Once again, first heard that there was any delay due to the holidays. On day 14, I went into the store. The guy took my ticket and spent about 3 1/2 minutes looking for my boots. They were still being stretched. He said to come back tomorrow. I told him I was leaving and I wouldn't be there tomorrow. He said come back in one hour. I came back in an hour and the boots were done. They looked really good. They fit really well, too. This is where I'm conflicted. The customer service is absolutely terrible. It's probably the worst customer service, I've had any place I've been in a very long time. Whoever's answering the phone has absolutely no clue what's going on in that store. But, the boots were actually pretty good when I got them. The price was reasonable as well. All this to say, because the boots turned out pretty well, that brought on from zero stars to one star. I will never ever go back to this location. It's not worth it to me to deal with the customer service. If you can wait, and don't min abhorrent customer service, this may be your place!

Owner was very rude at my request of a time frame or in fact any questions I asked pertaining to my…read morerepairs. It took 9 weeks to get 2 items back. There are others in the area....better business practices.

I was pleasantly surprised by the level of service and communication! The chain on my YSL purse…read morebroke and I didn't want to wait 4-7 months for YSL to repair it so I called all over DFW and came across this amazing shop who fixed it well before they said it would be done and I can't even see where the damage was!

Expert shoe and handbag repair. Family owned since 1960…read more Located in beautiful Highland Park Village -Fine gifts shop -Friendly personnel -Fast turn-around time Address: 62 Highland Park Village Highland Park, TX 75205 Ph 214-521-1070 Hours: M-F 10:00 am to 6:00 pm Sat 10:00 am to 4:00 pm Highly recommended!

Professional, long standing shoe & bag repair. Cute gift shop. Great upscale mall to enjoy a day of…read moreshopping and dining.