Owner was very rude at my request of a time frame or in fact any questions I asked pertaining to my repairs. It took 9 weeks to get 2 items back. There are others in the area....better business practices. read more

I was pleasantly surprised by the level of service and communication! The chain on my YSL purse broke and I didn't want to wait 4-7 months for YSL to repair it so I called all over DFW and came across this amazing shop who fixed it well before they said it would be done and I can't even see where the damage was! read more

Thank You for the Outstanding Workmanship and Fast Turn Around Time. I really appreciate the great service I received from Robb and his staff. Great Job Everyone! read more

Robb Williamson Shoe & Boot Repair - Shoe Repair Near Me - Keller, Texas

Took a pair of shoes in to see if they could be stretched to relieve how tight they are across the top of my foot. The material the shoes were made from prevented them from being stretched, but the lady assisting me had a simple but brilliant idea to resolve my issue. The footbed liner was removable so they custom trimmed new thinner insoles and voila! Comfortable shoes! read more

Extremely coarse customer service, decided to go elsewhere since it seemed like pulling teeth just discussing a boot alteration with him

NEGATIVE 1000%!!! Completely ruined my favorite boots!!! It is absolutely unacceptable and unprofessional to tell a customer their boots will be ready in 3 weeks and then continue to give them the run around. Finally, after 5 months of waiting, I requested to pick up my boots which were not finished and completely ruined!!! When I requested a refund, it was denied. Illegal practices!!! read more

Everything- customer service and top shelf workmanship Ask about sole caps for your boots read more

Horrible service. Rude owner. You can read my google review about the details... I would not recommend this place - if it were the last place standing. Brags about being the best cobbler around.... but he is far from it! Maybe if he spent his time actually working instead of bragging about how good he is, he wouldn't be 4-6 weeks behind schedule!! ​ read more

Pricing is on the expensive side especially for just a shoe adjustment. I found a cobbler in Grapevine that was a 1/3 of the cost. I am sure Williamson does do good work it was just too expensive for me read more

Had some stitching repaired on the sole of one of my 5 year old Justins. When I picked them up he had conditioned them also. Look great. Only concern is it was only supposed to be a week or less to sew the one boot and it took almost three. Not a big deal, though. read more

Robb Williamson Shoe & Boot Repair - After - Shoe Repair Near Me - Keller, Texas

Bought a vintage pair of boots which needed heels, soles replace and calves stretched to fit my chunky legs. Were still a little tight after first go so Robb was able to get at least another 1/2" which made a huge amount of difference. Incredible work! read more

Robb Williamson Shoe & Boot Repair - Gringo vintage boots - Shoe Repair Near Me - Keller, Texas

See all

My husband and I brought two pair of boots in to have them re-soled. They did a great job and I'd definitely bring other shoes or boots back here. read more

My boots came out wonderful. I did not want to give them up so ce they are broken in. The insole was amazing! Thank you and it took about a week I would recommend if you love your boots and they have seen better days go here to repair ! read more

Robb Williamson Shoe & Boot Repair - My repaired boots - Shoe Repair Near Me - Keller, Texas

These's guys are the real deal. They put new soles and heels on an old pair of boots for me and brought them back to life!! Would definitely recommend this business! read more

My husband took his OMBAC Letterman jacket to Rob with an open mind but not much hope of this jacket ever to be clean again. 20 years of wear. Rob and his wife went beyond what we expected or could possibly imagine this jacket to come out in the condition that was presented to us when we picked it up. They even went to their dry cleaners and had them clean the "letters" which were white and wool. They even cleaned the metal buttons. Hats off. Thumbs up. Super cootoes to this business. I also had them build some stacked leather heals for my cowboy boots. Great job! read more

Robb Williamson Shoe & Boot Repair - My OMBAC letterman's jacket. Like new after 20 years of wear. - Shoe Repair Near Me - Keller, Texas

If I could give zero stars I would. I dropped of some $1,000 shoes and spoke to one of the men about the repairs I needed, it went well, and I paid and left. Only to come back a few days later to ask a few more questions and show my mom the repairs they planned to make in person. They couldn't find the shoes, only to eventually find them thrown in the bottom of a bin full of shoes in disarray. I was horrified to see my expensive shoes treated this way. But that wasn't even the worse part. I went on to ask my questions and was met by the owner who would get more and more frustrated with each passing question. He couldn't be bothered, clearly. I told him the shoes were important to me and apologized for not understanding. I told him I was a little confused on some of the concepts he was explaining so I continued to try and ask questions for clarity. The man threw his hands up in the air and said "I don't need this project, I'm done." My mom and I were flabbergasted truthfully. It was like he didn't want the project because he didn't like being questioned? There's no good excuse for treating a customer like that. Reading other reviews, this seems like a trend for this man. I told him the way he was treating us was rude, and he practically kicked us out of his store. Which was fine, lol. Would never want a guy like that touching anything expensive. Wish I had read the other reviews before I went by, it's clear he has a temper and doesn't know how to answer simple questions without getting mad. Narcissist behavior. And if you don't believe me, read his other responses to poor reviews. Who talks to people like that? Will never return and plan to shout from the rooftops how horrible this experience was. read more

I took a pair of ostrich boots into the shop in mid October for new soles. They said it would take at least four weeks to repair. Its been 10 weeks now. Went to pick up boots yesterday and they hadn't started them. called numerous times and left messages as well with no response from them. I paid in advance and hope the quality of the work is good after this long wait. Very unprofessional of them. read more

The summer heat broke today and I wore my newly resoled, polished and spruced up boots today to work. They look brand new, and I received two compliments on them! So happy he could save my favorite pair! Less expensive than buying a new pair of boots! read more

They restitched the toe of a shoe. Looks great. Reasonable price also. A well established business that has been around for quite a while. Professional service. read more

Robb Williamson Shoe & Boot Repair - Very satisfied with the re-stitching the toe of a favorite shoe - Shoe Repair Near Me - Keller, Texas

These folks resoled a pair of 20-years old Cole Haan shoes, and they look brand new. I'm very pleased with the quality of the repair and the quick service. They also charge a fair price. read more

I've had a half dozen shoes and boots go through here and come out immaculate every time. Robb is quick, thorough, and communicative. It's out of my way to drive here, but I'm happy to do it. read more

Rob is very rude to customers & when you come In to get your shoes he get gets angry!

Terrible customer service and the repairs he made to both pairs of my shoes make them unwearable. He never called us when he was done and when I told him about the shoddy repairs he misconstrued everything that I had told him I needed done. $168 for absolutely nothing but poor attitude !!!! I will be sending shoe photos to my credit card company to dispute this moron. read more

I would not use this business. The owner is very rude to people that give him unfavorable reviews. Please read his responses to low star ratings. How could you do business with someone like that? read more

Robb does a fine job, a real craftsman. He not only resoled a pair of work shoes for me but patched the inside with leather where I had worn through the lining. He carefully lined up the stitching needed for the patch so it blended with the stitching already visible on the shoe's outside - artistry! Communication is excellent. They called to let me know when the job would be delayed while a pair of proper size crepe soles was ordered. Shop staff also very friendly. Real old school place. Ask Robb to show you how to tie your shoes. Chances are you are doing it wrong. He taught me after 50 years of doing it the wrong way and now my braided laces stay tied with a single knot! Parking out front is tight and it may be tough to get onto 377 backing out. Go around the block and park on the side of the building if you can. read more

I took my favorite pair of boots in to have the soul and heel replaced and they told me it would be about 3 weeks. This made me sad but time went by pretty quickly. I got a call from the shop on Monday and I was on business trip so had to wait until today to pick them up. And all I can say is they seemed to have done a fantastic job. And they cleaned/polished the boots as well and they literally look brand new. Both people I had interactions with were super friendly and helpful. This is the first pair of boots I've had with out a rubber soul on them so being my first pair of boots that I've needed to have new souls put on. So I wasnt really sure what all I needed, but they walked me through and told me my options. I currently be happier with the results and I can't wait to wear them tomorrow to see if they are still as comfortable as they were. read more

Robb Williamson Shoe & Boot Repair - My repaired boots. - Shoe Repair Near Me - Keller, Texas

Robb Williamson is argumentative especially when you point out the poor customer experience his company provides. I took a belt there and left with the feeling that I would never see it again. After a few months (yes, months) I told my wife that I was just going to see how long it would take for them to call. I finally found out and the answer was 13 months. Yet, Robb blamed me multiple ways and when I countered his positions he started to escalate it into an argument. His comments on poor reviews claim that he's a small business owner trying to make a living. If that's the case, he should invest in a customer service class or hire people to handle all customer interactions. What he's doing right now is simply driving away customers who had good prior experience with his company. Now, I will either find someone else or just throw away what could be repaired. Dealing with him is just not worth it. read more

Got a decent pair of uppers but your sole is shot? Depending on the cost of the shoe, you may find it very cost affective just to have the shoes re-soled. It worked out well for me. read more

Robb Williamson Shoe & Boot Repair - Shoe Repair Near Me - Keller, Texas

The service is incredible. He took shoes that I was going to throw away and completely fixed it to look almost new. Highest praise for this company! read more

Robb Williamson Shoe & Boot Repair - Shoe fixed :) - Shoe Repair Near Me - Keller, Texas

Worst customer service. Worst communication. I will never use this place again. They literally kept my shoes over a month telling me they had 100s of items ahead of mine and I'd get a text when they were done. No text ever arrived. I went in to get them unfinished to bring them to a reputable shop only for the shoe person to tell me they had been done all along and I should have know that. What a bad attitude he had! I guess he doesn't realize that he's not the only shoe repair shop in the area! This is the worst experience I have ever had dealing with a small local business. No stars from me. Not one!! But I can't post this without leave one star. That's too bad!!! read more

I've been bringing my shoes to this place since I moved to TX in 2015. It was recommended to me by a coworker. They fixed SO many of my heels, they can be a bit quirky, but they do a great job. read more

I have a pair of silver 4" heals that started to rip when I walked out of the house this morning, they are my absolute favorite heels! I had a big meeting today and I did not want to change my entire outfit because of a shoe malfunction. I am sure every woman can relate!!! I went to RW Shoe & Boot Repair and asked Robb if he could fix my shoes while I waited. He was extremely courteous and he was able to fix my shoes while I waited. My shoes are perfect again and I made it to my meeting on time! Thank you Robb for everything you do! I appreciate you & Christina for all your hardwork! You both go above and beyond for our family shoe & purse repairs!!! read more

3/20 8:45pm Updated to Robb's reply: I'm glad you think your business is as tidy and honest as you described. If that was your reason- my voicemail being full, it's bewildering you didn't say so quicker...unlike your reply to this review. The businessman you are is equivalent to your store front, messy and dirty. I don't berate anyone, i expect and say what is fair for the service i paid for. Try to be more convincing next time with your made up proof picture that the item was done March 2nd. A toddler could have inked in what you did. Even if it was done by said date, you need to train your employee to better communicate instead of conveying it hasn't been started on. And btw i have an iPhone with 128g of memory, i don't think my voicemail box would be full as i have been getting voicemails without any problems up to today. 3/20 6pm - Simply no eye for detail for a shoes repair store. Brought in a brand new purse to get the chain shortened. Brought it in Feb 17. Was told it will be about two weeks. No calls from them by March 20. Call them to ask if my item was ready, the guy told me it hasn't even been started on and that they'll call me back when it's ready. I wasn't okay with that and made a fuss. I mean who wouldn't??? For a service you already paid for and your item isn't ready way passed the time promised and all they got is 'we'll call you when it's ready??' Anyway i got off the phone with them and they called me 15 minutes later saying it's ready. I came to pick it up...another disappointment to follow, shoddy work. The owner Robb himself handed me my purse and he had missed looping the leather through one of the chain hole. The extra leather wasn't cut off and was sewn together where it clearly jutted out. I pointed it right away and he had the nerve to say 'I didn't miss anything. You wanted the chain shortened and that's what I did.' I continued to defend case and lucky for me there was another customer behind me or else he probably wouldn't have went back to fix it (judging from his responses to other reviewers) the picture is his 'work' after he went back to 'fix' it. Clearly he has no eye for detail for someone who runs a shoes repair store, or proper customer service. While i was waiting, they had charged two other customers $25 for 'expedited fee.' Hopefully other customers get what they paid for and not have to deal with such infuriation i had. read more

I wish I had reviews before using. Has had my shoes and bag for almost two months and is so rude when inquiring about status. He told me he spends his days answering calls, texts, emails and night working on repairs. He could probably get his work done in a more timely manner if he wasn't having to defend himself on Google and Yelp and thus not having customers calling and following up due to the amount of time it takes to get their items back. read more

I have taken many boots, shoe and bags to Rob over the years. Even had him make a custom wallet for me. Great craftmanship.

I asked that my backpack seam be repair. As a seamstress myself- the work done was excellent and efficient!

I'm not big on posting reviews but seeing that he had less than 5 stars kinda shocked me. He takes care of business I've gotten shoes and hems done by him and they have both been amazing work and he's completed them on the time frame discussed. He just is to honest and up front and people get sensitive about it (like if he can't fix an impossible fix or can't have it done in 5 minutes, I saw this in person at his shop). Quality of work and response time are top quality though and wouldn't go anywhere else! read more

I brought in my beloved 20 year old Ugg boots for a cleaning and minor repair. $50 in advance seemed a little intense... but for another 20 years out of these boots, I was willing to pay. I was given an estimated timeframe of 10 days-2 weeks. On day 15 I called asking about them. A gentleman said they weren't coming as clean as he liked and wanted to try again. Fantastic, yes please do! He estimated another few days, which I was fine with. I called a week later to check on them, a different man said he thought they *might* be in the ready pile he needed to go through it and maybe he'd text me later that day. Odd, maybe he could have just looked for me? But ok, whatever. I received a text stating they were ready later that same day. When I picked them up, they weren't impressively clean but I understood that they really tried and appreciated the effort. The repair work was okay, the sole was glued back on adequately but the excess glue wasn't really wiped off well. It's plainly visible. Four stars for what I believe was extra effort put into my old boots, but for overall look and experience I really want to give three stars. read more

Still haven't got a call back. My husband had to go in and physically ask. And the men's shoes weren't even done. And he black boot wasn't finished being glued all the way, and they tried to return it to us already. And still no call back... it's November 30th. And the brown shoes were brought in prior to the black boots... read more

Great people flawless work my third time bringing them something to work on and it has looked fantastic every time