Seriously, what is not to like about this place?! Someone asked me what my favorite part of my…read morestay was and I really couldn't name just one - there are so many things i like to do here! First off, I had no idea there were 2 hotels at Viejas and honestly love the Willows Hotel & Spa, plus it's a 21+. When you walk in, it feels like a mini Vegas hotel. You go upstairs to the front desk and service was really great, from the check in process to the luggage assistance. But it's really when you get up to the room that is impressive; probably one of the nicer rooms that I've stayed in which a nice open area with a mini bar, desk and living room. The bedroom is in a separate room and much to my surprise, there was a special birthday setup on the bed for me (loved it!). And can't forget the extra large shower with rainfall faucet and all the amenities you would need. On to the spa. Amazing. While it's on the smaller side I had a great experience, from the attentive staff that made me feel welcomed to the massage and near-private hot tub/sauna/steam room and lovely pool area. It's adjacent to the regular hotel pool that you also have access to as well. If you get a service you can use the amenities all day with in and out privileges, such a nice relaxing day if you ask me. So while I'm limiting my review to the hotel and spa, the Viejas property has so much to do. The casino is a short walk from the hotel along with a variety of restaurants. The outlet mall is literally across the street and has a bingo hall and bowling and also had a seasonal skating rink. The golf course is also a drive down the road. In conclusion, I had a 5 star experience. I was sad to check out and I will be back for another stay!

The staff was wonderful but I have to give it 1 star because the manager Krystal was extremely rude…read moreto the staff. She is very unapproachable and made the staff and the rest of the guests very uncomfortable. She is not a people person whatsoever and no one wanted to make eye contact with her. This is the 2nd time I've been there and I had the same experience with her the first time as well. I really don't understand why a person with that attitude is in this type of position and in the hospitality field. I tried giving it a second chance because the rest of the staff is friendly and accommodating but after this recent experience I will never come back and will make sure to tell all my friends and family to stay away.

Got day passes for my partner and I on a Sunday for my bday. Got there around 10:30am to make sure…read morewe could get lounge chairs and I'm happy to report that not only did we secure them with great ease, there were at least a couple available lounge chairs around us all day. I've heard its not always like that though so we planned accordingly. Even on a hot summer day in August, we were extremely comfortable lounging here for 6+ hours. We soaked in the Solstice pool on and off throughout the day, laid around on the large and very comfy lounge chairs, ordered delicious drinks at the bar which was just a few steps away (partner loved the cocktails, I loooved the mocktails), and munched on the yummy food they will deliver to you at the pool. They do some cute things like periodically bringing around chilled towels, or frozen grapes, which we may or may not have become obsessed with and making our own ever since...oh and some great musicians were playing that they said was an impromptu performance. Really lent nicely to the atmosphere. Overall, a great way to spend a birthday! Resting, recharging, luxuriating, and unplugging. Would recommend. *Shoutout to Ingrid who checked us in and gave us a lovely tour of the facility which really helped alleviate my anxiety about figuring everything out :)

A group of ladies and I decided to visit here to access the hotel Hot Springs and mineral pools…read more You want to make sure that you get mineral sunscreen when you're in these facilities. This protects the fidelity of the mineral water pools. When you first walk up, there is a check-in camper. When you go in, they'll give you the information that you need for your room and stay. We opted to rent one of the private homes because of our group being larger. It was about a 2 block walk away from the resort which wasn't bad at all. The town is very small and you can literally count how many businesses are here. It's pretty cool. It was a very nice visit and I highly recommend coming to this resort and hotel. The 2 mineral hot springs pools are nice. I recommend that you upgrade with a stay so that you have access to the secluded pool, which is really private and a level up. People get day passes, but that only works at the main pool. The main pool gets very, very crowded with day pass attendees. Again, I highly recommend upgrading with a stay so that you have access to the very very nice amenities. There is a restaurant, called Long Shadow, and I'll have a separate review for that. Overall, this was a wonderful and great trip.

Great hotel great service! Love the animals and the ability to feed them! Would definitely stay…read morethere again in a different themed room!

Wonderful peaceful weekend. Thank you. Reserve breakfast in…read moretown as the wait is 1.5 hours at the popular places. Can't beat coffee on the deck though, surrounded by fall colors and with the sound of the fountain and rain falling through the leaves.

Vieja promos is legit!…read more As many times as I have seen the Viejas promo flyers in my mailbox I have always tossed them. But this time I said let me give it a try. Viejas has a pretty good reason to stop by on the weekends in August 8-9and you don't have to spend a dime. Every Saturday and Sunday from 11 a.m.-7 p.m., they're giving away a different piece of a bedroom set at the Promotional Center. So far, I've picked up the U.S. Polo queen-size sheets, comforter, and bamboo pillows. Next week is the plush throw--and everyone needs a good throw. Keep it on the couch, toss it in the car for winter, or bring it out when you're sitting around a bonfire. The giveaway itself is simple: bring your casino card and ID, let them scan them, pick up your item, and keep it moving. No purchase required. Now, there is one catch: self-control. If you walk into a casino like a kid walking into a candy store and suddenly the cards and machines start calling your name, that "free" comforter might become a very expensive comforter. As for the quality, I've actually been using everything. The sheets have been great during these hot nights warm enough with the A/C running but still cool enough when it's off. The comforter is incredibly soft without being overly fluffy, and it works nicely with my duvet. The bamboo pillows are light and airy. So far, Viejas is slowly furnishing my bed one weekend at a time. And at the price of FREE, I have absolutely no complaints.

Ive been taking the time to have a few staycations these days and when I received an email from…read moreViejas for a free couple night stay I jumped on the chance. This review is mostly for the Viejas hotel as they have two on the property. I was offered a early check in which I was happy about and the gal in the front asked if I wanted the tower that faced the outlets or the tower that faced the parking garage. Naturally I picked not looking at the parking garage but as I settled in and put my bathing suit on I realized I had to walk through the casino with all my stuff and not too many clothes on that I asked if they would move me. They gladly did and again a room was available, thank you for that. The first thing I noticed when I entered was that there wasnt enough light and nothing was automatic. The curtains were hard to open and close because chairs and tables were in front of it and all the lights had to be switched on and off which was a little annoying for me. The elevators were slow but there was always housekeeping in the hallway if I needed any extra coffee or water and they were all really nice. You also couldnt log into your netflix or other streaming services which was a bummer. They did even have a cucumber lemon water in the lobby which was really refreshing as well. The pool was nice and had a DJ on the weekend but there was no service and no food as well. Just a walk up bar that was closed on Monday when I went, On sunday I did come down in my regular clothes to sit in a "cabana" for a moment when I was rudley asked to move as it was for reservations. I did see a reservation sign on the same bed the day before and it wasnt on there on Sunday so I thought it was ok to sit but the guy working there who didnt seem to like his job let me know he cant have me sitting there. I think next time they should just leave the reserved signs on there so there is no confusion and or just let someone sit if the pool is not even busy anyway. I did need the light to work so the lighting part cut my work time and they had robes and no slippers. Hopefully next time I stay it will be more available. I did win at bingo so overall I left pretty satisfied :)

Very nice and relaxing boutique hotel and spa. Beautiful views of the lake. We saw several deer…read moreroaming the grounds. A great place to get away from the stress of life. The on-site manager. Sarah and the general manager Josh were very friendly and knowledgeable about the area. The included breakfast was light, tasty and healthy. There are yoga, meditation, a jacuzzi and massage available. We enjoyed our time there.

Myself and part of the film crew were lodged here in October 2015. We were welcomed in while still…read moreunder renovation. Doors did not lock and not all furniture was unpacked so we had to put it together ourselves. While the view and the birds were spectacular, our hosts were not. We would leave work and things would be moved around when we came back, which was invasive and perplexing since there was no maid service in the four weeks we stayed. On several occasions after working the grave shift in the early morning there would be knocks on our doors and occasionally fire alarms would be set off. One day after days of our doors never locking (both the hallway and sliding glass doors) they decided to do maintenance to finally have the doors properly lock, and lock them when they were done. Well because none of the doors to our rooms locked many of us stopped carrying the keys, and upon arriving to locked doors it was hard to get in contact to be let into our rooms. As much as we appreciated being lodged in this clean facility, we could have done away with the hostility and confiscation of personal property from our rooms.

Our first time here For our friends birthday we stay here with are good friends we had rented a 2…read moreroom suite but The day of we were going there the Hotel called us to say they had plumbing issues So we had 2 single rooms the were good Big high bed and antiques furniture in the room AC a bathroom, and we were by the back patio And we walk out there but hot outside They offer a breakfast on Monday in early morning 6:00 am to 9:30am It started with delicious granola and milk Date nut bread, with butter Coffee, Tea, Juice, milk You make the hot drinks of your choice, Next was a quiche with spinach and feta cheese And fruit, apples sliced watermelon and oranges Such a pretty dishes Chalette was our server and so sweet All the great staff was genuinely nice here We want to come here again

Charming B&B! Like stepping back in time, the hotel is filled with antique furniture and historic…read moretouches ( never fear the plumbing is modern!) As noted in other reviews the rooms are small- my husband and I are NOT small, we managed! The tall bed was comfortable and there was a helpful step placed in the closet so I did not have to resort to a high jump to get in. The bed was comfy. Breakfast was ok- I have a food allergy and staff had to scramble to accommodate it. I didn't think of it when we made the reservations, so that is on me. STAFF WAS AMAZING! Warm, friendly and filled with recommendations on where to eat ( dinner- and of course APPLE PIE!) We all agreed (we were traveling with others) that we would like to come and stay again. When you take into account the afternoon tea and a full breakfast, it's downright budget friendly!

Our family has used this wonderful hotel through the years. It is our first choice when we are…read morevisiting Tecate, the amenities cleanliness, and especially the staff are outstanding. The restaurant has excellent cuisine. Highly recommended to all I want to express the high level of excellence from the staff, especially but not limited to a lady by the name of. Vianeyra she goes above and beyond normal customer service when I interact with this lady I feel like a VIP thank you Miss, Vianeyra.

We attended a wedding here in February and had a fabulous time . The hotel is really pretty and the…read morefood in their restaurant is delicious. The restaurant has a unique menu. Everyone really enjoyed the meal they had. The wedding was beautiful and we had an amazing time at the reception. I highly recommend this hotel.

A complaint has been filed with the US Department of Justice as Nan has openly discriminated…read moreagainst my husband for having to have a hearing service dog and used wildlife specifically deer around the cabin as an excuse to charge us a lot more to stay in the larger "pet friendly" artist loft instead of the smaller 2 person cozy cabin at Strawberry Hill we requested. It's against the ADA requirements- Q. Can hotels assign designated rooms for guests with service animals? A. No. A guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room as other guests without disabilities. They may not be restricted to "pet-friendly" rooms. As for her flimsy excuse about the wildlife even though I assured her we follow the service dog rules of bathing her before trips and keeping her on a close leash. She never has barked EVER. We have never heard her voice! She was trained to not chase or even look at other animals she turns away. She is a well trained service dog from two well know legitimate organizations and is licensed. Even though by law we don't have to show her I offered to show Nan the CA service dog license and her training paperwork and card my husband carries showing who trained her and that she is allowed in ambulances and hospitals too. I explained all the tasks that she does to help my husband with his hearing loss and explained why we wouldn't allow her to ever be close to wildlife for her safety too. All in all Nan went on and on about how she had to close off the cabins before and after the dates because of covid and aerosols and the cost of insurance, the cost of doing business so it appears as if she used the excuse of wildlife and bad past experiences with people lying about pets being service animals to make us pay more by booking the larger pet friendly cabin. I kept saying my husband's service dog is not a pet and she wouldn't listen. 27 minutes on the phone I listened to her discriminate against my husband before asking one more time if since she was insisting we stay in the large pet cabin with the 3 beds we don't need could she at least just charge us the cost of the strawberry cabin since we aren't supposed to be penalized with increased charges because of my husband's disability and she said No. So I finally said well I'm going to report you and hung up. I did double check just in case there was a change in the last few weeks but there wasn't. I called the CA state park in Julian and spoke with the ranger which is the same wildlife, same forest as Nans property and they assured me that service dogs are still allowed in cabins there AND even on trails. He assured me that my husband's service dog would not interfere with the deer under her cabin at all!!! That the people staying in the cabins and even her 6 cats roaming the property could interfere more. Her excuse was a flimsy way to try to extort more money out of us. Maybe someone who was trying to pass a pet off as a service dog would have been fine with this since she does have no pets on her listings BUT a legitimate well trained service dog is NOT a pet and we know the law and we are proud of the amazing job the dog does that is potentially life saving. It's sad we are missing out what appears to be a cute cabin but I'm glad we aren't monetarily supporting disabled discrimination.

This is truly one of the most amazing cabin stays we have experienced in years. There is…read moreabsolutely nothing offensive about this property, not even a hint. The hosts, Chuck and Nan, live close by, and make themselves available, but are not doting. They have carefully crafted this cabin, a true labor of love, to be enjoyed by guests. Less than ten minutes to town, but you feel like you're out in the country, away from everything. Stellar A+ views, comfortable furnishings, a wood-burning stove as the centerpiece, with all the amenities for cooking, relaxing, and simply embracing the sense of wonder for creation and nature. Unlike any place we've stayed in Julian, where we've been coming for New Years for the past decade. Highly recommend!

We went to a retreat of Indonesian catholic church in Julian, CA, we found this beautiful house…read moreThe house was very clean,spotless , the beds are comfortable, it is like we're staying at a 5 stars hotel, and the view was amazing. The kitchen's pots and pans are so complete, more than what we expected. Thank you so much for making our holiday's retreat so enjoyable ! We'll stay here again!!

Five Stars is not enough stars to describe this beautiful home!!! I stayed there with my family…read morejust before Christmas. It was way beyond our expectations! The home feels like you've just walked into a custom newly decorated family environment. There were four adults and 3 children (over 18) sharing this beautiful getaway! With comfortable rooms, beds, bathrooms beautifully decorated and fully stocked for the Holidays. The deck extends the whole length of the house with an incredible view of Lake Cuyamaca! I live in a lovely home in Julian (2400 sq ft) with a view of the Cuyamacas. This 2500 sq ft house competes... with everything you could hope for when getting away in the mountains with every convenience and comfort on your getaway! Can't say enough about how much we all loved it and are planning our next trip soon! I recommend this to all my family and friends!!!