Each staff member I've dealt with at this store is knowledgeable, professional, and patient. They…read moregreet you with a smile and address your needs as quickly and efficiently as possible.

This is why you should not go to local Verizon stores..... They are passing on used phones as NEW…read moreONES!!!!! I wanted to upgrade my 1Phone 8. Becca came out with an "opened-unsealed box...iphone 14 was all that they had, in black. The box the i14 came in was not sealed and was not even the same model!!!! The box is for Iphone 16e!!!!! I decided I did not want to pay for something I did not want. I would be more satisfied with a newer version and in a color that I want. I went in the next day and asked if I could exchange for a i17, and Rebecca said of course, we can order that for you and She reactivated my old iphone 8, I left the store with the i14 and a dummy phone #. I left the phone in the box in the shopping bag that she gave me on the floor board of my car all week. I came back to pick up the i17 in lavender. Rebecca takes out the i14 to inspect it and finds a little pinhole, not even a scratch and would not exchange it for the i17!!!!! I walked out, and called Verizon customer service.....Now I am being charged for to phones at full price!

Ripped off an elderly woman.. would not issue a refund on her new iPhone even though she returned…read moreit the day after purchasing. She found out she lives in an area where there is no cellular service. She had all her paper work, receipt, everything necessary for a return and refund, and Russell Cellular even recognized her account in their system but refused to issue a refund and continued to bill her. After a year of working with 2 managers and a district manager Russel Cellular continues to deny a refund and says they can do nothing. This is shameful. Stay away from this business. Other reviews indicate shady practices -- buyer beware.

Stay away from this store! Deceitful practices. My wife and I have been Verizon customers for over…read more24 years. We had just gotten 2 new phones directly from Verizon but my wife's was not working correctly. We decided to stop in to see if they could fix the problem. Chris said that he could fix it. But he had to call someone else to consult with while he worked on her phone settings (as he obviously did not know how to fix it himself). After about 15 minutes, he told us it was fixed. He charged us $80 to fix her phone settings and transfer our contacts. When we got home, my wife's phone still did not work: she could not make outgoing calls nor receive any incoming calls nor texts nor messages. Instead everything came into my phone (and we have separate numbers) !!! I went back to Chris and politely asked for a refund, since he had not fixed the problem. He said he could not refund me, as that $80 was to activate the phones. That was a lie, as we had already paid the activation fee directly to Verizon when we fist got the phones. When I insisted on a refund, he asked me to leave the store!!!! If I could, I would give this store a - 10 stars

I was on my way to Optimum in Sedona to get a new phone and decided to go to T-Mobile in Cottonwood…read moreas it was closer. Evan helped us and he was amazing. Explained everything, didn't try to upsell us and was polite, professional. I will definitely go back to see Evan.

The guys have helped me get my internet fixed 3 or 4 times. I'm kind of rude but they understand it…read moreand fixed it! Thanks again!

I've spent around $400 at this shop for poor-quality parts and repairs, and I consider them scam…read moreartists. I first had them replace my phone screen. They failed to properly install the water-resistant seal around the screen. A couple of drops of water from the sink later and the screen fried again. They charged me another $180 to "fix" it. A month earlier I brought in a laptop. They charged me $50 just to remove about 10 tiny screws on the back, then told me they couldn't do anything because the motherboard was secured by melting plastic to hold it in place during assembly, making it impossible to work on. So $50 for nothing. They also tried to charge me for data recovery. The SSD that held the data was easily removable through a door that takes one screw to remove. After the laptop disappointment I still hoped they'd take care of the second screen properly. The second screen they installed is faulty: it scrolls on its own without me touching it, and the problem has gotten worse since I got it back. Face ID also stopped working after the second repair (it had worked after the first one). They overcharge for parts, invent expensive services for things you can do yourself, and deliver shoddy work. I've paid them roughly $400 total for substandard repairs and zero accountability. Do not take your devices here. I'm telling everyone I know to stay away. I hope they find another line of work.

These folks are amazing! So knowledgeable, fast and the kindest humans. Our community is so lucky…read moreto have them.

Joshua is very knowledgeable and very persistent about problems. We had a complicated WiFi setup…read more(old and new together) and he worked his magic. Very reliable, not inexpensive, but very worth it.

Josh was in the area and came over the same day I sent the text. It might have helped that I…read moredescribed the printer, its problem and provided our address. He ran through the checks I knew to do confirming that's all that could be done. Appreciated his recommendations with rationale for a replacement printer. I'd use him again and definitely recommend him to others. Having Josh come to the house sure beat dragging that 50# printer in/out of the car and a shop!

Josh is now the owner, but he has been here twice. He's head and shoulders above the other tech…read moreguys I've tried. He's good and he's honest. I won't ever call anyone else again.

The service tech was fast, prompt, courteous, and knowledgeable. I appreciated his help with my…read moreemail problems. We talked on the phone, set up the appointment, by the time he arrived he had pretty much figured out what the solution was. I would call him again or recommend to my friends. D Ellis. Cottonwood

The service was always good. But be careful with buying their accessories. I bought a tempered…read moreglass screen protector for my iPhone with a lifetime replacement program, not that long ago. I went in today to use it and was told AT&T no longer honors it. Best to stick with the iPhone accessories.

2nd time in for upgrades. Last year I got charged for 2 phones due to incompetence and took forever…read moreto reverse charges. This year, a simple upgrade with only one staff member who hadn't even taken a break after working all day since 9am and it was now after 4, but was pleasant even after several customers leaving and I guess returning with one kind enough to bring him some lunch. Back again today because the register broke yesterday for 2nd transaction and asked to come back next day. 2 agents today but 2nd guy just walked out for lunch leaving 1 guy to continue with complex customer in front of me. I had a simple register payment. A simple pay on taxes because upgrade payment went through yesterday but computer broke for 2nd payment of taxes. Save your time and go to Phoenix which was seamless on my upgrade. Now going through another cancellation of original payment for same issue a year ago that took forever for payment reversal for a whole new $1600 phone I didn't purchase. It shouldn't take hours to do a simple upgrade. Nearest At&T is Phoenix so don't deal with an AT&T authorized dealer. A big difference apparently. Stay away and go to Phoenix if it's not an emergency!!! Terrible way to spend 2 days and get payments reversed or a new phone. The worst not an isolated incident