I received the tenant vacant notice in less than one month, the prior property management company mailed the letter to my other address that it happened I wasn't living there during the most of this summer; and I supposed to get an email or phone call for the important communications. When I went back to my place and opened the notice, it was only two weeks before the moving out date. It's almost the end of July I need to hurry and find the family before the school starts I talked to myself. I told the agent about my concern and asked her to put the property on the market ASAP also ask them to give me feedback about any showing or inquiry so I could adjust the listing price accordingly. I know after schools start there may be less interest for my 3 bedroom house but they seems didn't care about the time passing by and my rental lost and seldom communicated with me about any showings let alone any feedback. I was so frustrated and I searched on the internet to find the best Property Management company in the SF area. Azari Property Management popped up in front of me and I read the reviews, "They respond quickly and show a high degree of professionalism." "very easy to communicate with" They looked good to me, but I needed to talk to them and interview them too. So I picked up the phone and called their number, Manzar (the owner) picked up the phone right away (no busy signal, no please leave your message, no 1,2,3 to anybody else) but a warm and welcome voice "This is Manzar I'm the owner of the company." I described my current situation she told me :"Don't worry we can help you and will find the qualified tenant ASAP I couldn't guarantee you how long it will take but believe me you are in good hands now". She referred me to the local real estate agent, Stella Dai, who sent all the forms to me to complete and talked to me about services and fees in less than one hour. Stella also met the locksmith at the property and got the new keys for us. After I sent back all the paper work my property was already on the many popular rental search engines. In less than one day we already had an inquiry. Manzar talked to the potential tenant right away and guided her to fill out the online application, even though it was a Friday afternoon and she needed to fly to San Diego to attend her daughter's 42nd birthday party together with a big family reunion, but she didn't stop there. She answered my text /email during the weekend, one time after the midnight even a few minutes before getting on board, during her staying at San Diego attending a big family reunion event in San Diego, she still talked to the potential tenant and gave direction to Sara to do the credit check.I have dealt with several management companies. So far Manzar is the BEST (not one of) I ever met.I am extremely satisfied with the service provided by Manzar and her team, and hope anybody who has an issue or any concern with their management company pick up the phone and talk to Manzar. I am sure she could find the solution for you, just as the other satisfied client said: "I can relax knowing that my questions can always be answered with quick phone call. It's definitely comforting to know that I can count on them to provide great service." read more

Very poorly managed and unprofessional property management company. Azari Property Management (aka Epic Property Management and Real Estate) only managed our HOA for less than a year and had made numerous mistakes. Accounting paid the wrong vendor twice, requested for payment for invoice that had already been paid, charged the wrong amount of HOA dues to a unit for a whole year amounting to under collection of $1,200, lost track of reimbursing board members until a few reminder emails, lying that the process to send the monthly board packets have changed and many more. When these mistakes were pointed out, Manzar (owner of the company), points her finger at everyone else rather than admitting to the company's mistake. Email exchanges from Manzar are also very unprofessional and her emails are mostly illegible. Recently, they just admitted to a fraudulent charge where they charged the HOA twice from a single invoice and gardening services when no gardener came for 3 months amounting to almost $1,000. Whenever the property needs maintenance, the property manager will charge 10% (after vigorous negotiation) for their services even though they did not do anything but to call the vendor to visit the property. When the vendor visits the property, a member of the board will be there to assist the vendor and no one from the Azari will be present. There was a boiler problem with the building and the vendor invoice came to $2,400. Kelly insisted that the HOA pays $240 for providing us with the contact of the vendor although all liaising with the vendor was done by members of the board. Note also that she and her employees are located in Los Angeles. So, you would not see anyone unless you are located in Los Angeles (Our property is in San Francisco) Having experience with a more professional property management company (before Azari), the previous property manager would conduct quarterly board meetings with meeting agendas and minutes, and provide the board with professional advice [we pay the same fees]. Since engaging with Azari 9 months ago, no meeting was conducted, no meeting agenda or minutes had been created, and Azari keeps reaching out to the board to ask what we want to have in our agenda when they already have the information from the previous property management company. Without proper documentation of meeting minutes, the HOA was sued for missing records and as a result, had to pay thousands in penalties. Note that most reviews for this company pertains to property purchase/rental. I have no comments for property purchase/sale. This post is to inform readers on the property management of a 20-units HOA. Manzar (CFO) and Eugenie (COO) will promise you everything before you sign with them. But when it come to the actual management of the HOA, the company will fail you in every aspect and will want you to pay for everything. Noted that most of the yelp reviews on their property management services are rated one-star. read more

First of all, I never write reviews. The last one, ironically, was a Yelp review back in 2011. I just felt compelled to do so given my experience with Azari. I rented a property managed by Azari from 2013-16 and there was nothing worth noting until they raised my rent a whopping 12% in 2015 (approx $350). This is a far cry from the year prior which was a fair 2% but still higher than the prevailing inflation rate. Having worked in commercial real estate (multifamily) debt finance for many years I knew right off the bat that this was absurd. I went back and forth with an associate, Daniel Boone, for weeks sending him rent comps and the legality of going over 10%, etc. but he kept on responding with BS excuses which was frustrating. Even more infuriating was that fact that we were great tenants, not a single late rent payment, maintained the unit, etc. As a property owner myself of a condo in DC, I would never gouge a tenant on principal of being a genuinely decent and fair person, esp for a good tenant. My experience with the crazy rent hike is really no different than those of others who have posted reviews. I figure it was a company wide decision because if you can't raise the percentage fee to owners, might as well raise rents to get the same percentage of a larger pie. So why the 5 stars? I commend Azari for what appears to be a turn around in terms of customer experience. Casually glancing at the ratings, I think they have done a much better job more recently. First Jenny in accounting and Saul in maintenance are terrific people and great to work with. Throughout my time at the property, maintenance and accounting issues were handled promptly and professionally. The kicker, however, was my move-out inspection. Although I did not know at the time, Manzar, the founder of the company, and John, the Corp Officer came by to do the inspection on a Saturday afternoon as opposed to another employee. I really respect the fact that the leaders of this organization care enough to do any and all tasks. We had a great conversation during the inspection and I told them about the rent increase and how the current rent was difficult to justify. After going through the property, they were thoughtful enough to understand where I was coming from. Since then, I understand they were working with the owners to update the property to justify the rent they are seeking. Mazar and John are delightful people and they are truly building a great company. Property management is an ultra-competitive space and their success really exemplifies this. One helpful tip: whether you're working with Azari or not, please take the time to properly fill out the move-in inspection sheet and take a ton of pictures of the unit! read more

I was recently President of one of highest-end Coops in San Francisco and have dealt with several different Property Managment firms over the years. I don't write many Yelp reviews, especially negative reviews, but in the case of Azari, I felt it was important to share our experience in the hope that others seeking property management services avoid them like the plague. Giving them one star is too generous. Hiring Azari proved to be one of the worst decisions we ever made. Azari utilizes a "virtual", cloud-based property management model that requires everyone to access property management functions online--financial reporting, payments, governance, maintenance, etc. The model works until something/anything needs attention. Then it completely breaks down. Azari does not employ or assign any single individual to specifically oversee client properties, so when something goes wrong, there is no one to call. When we utilized their on-line portal, things either took forever to get done or didn't get done at all. In almost 1 1/2 years, Azari visited our property only once--when they were first hired. That was it. We never saw them again. Azari claims their virtual model keeps their prices down. In reality, it only keeps Azari's profits up! When we first hired them, their contracted price was $90/unit/month, but after a year, they increased our fees more than 100%, to more than $200/unit/month, despite a clause in their contract that limited annual increases to 5%. When we challenged them, they told us the "market had changed" and we could "take it or leave it." It wasn't worth taking them to court over the breech, so we simply decided to engage in a search for an alternative. Azari's turnover is ridiculously high which isn't surprising in light of the way they treat their people and their clients. It seemed like we were assigned a new bookkeeper every few months which resulted in our receiving financial statements that were consistently filled with errors and inconsistencies. None were competent and it was exhausting having to deal with the same errors time and time again. During our engagement with Azari we experienced unauthorized payments, misappropriation of funds, inaccurate financial reports, and late payments. On top of that, when we did have contact with them, especially their Trump-like owner, Manzar Azari they were rude, snarky, unprofessional, demeaning and condescending. If you read this review and still hire Azari you'll have no one to blame but yourself!. Consider yourself warned! read more

Quality Excellent Outstanding service by Azari PM team.. As a first time landlord for the last few years and when we were out of the country, we had our shares of problems, including the leaky roof caused by roofing company personnel who were working on my neighbor's house; complicated legal issues that we were not familiar with; insurance issues; etc. These were major problems to me and my wife at that time, not only because we were out of the country, but also due to the lack of experience and knowledge. Thanks to Azari Property Management, we were able to get a very accurate and expert advice on each and every problems, and together, we were able to resolve the problems in a timely manner, with satisfactory results at the end. To our surprise, when the leak was first discovered, both Manzar and Yianni immediately came out to my property to personally investigate the problem and provided timely assessments of the problems and their recommendations. Manzar was always there to help us whenever we had problems, even during her family vacation in London. We were extremely impressed with her expertise and her ability to help us out when I was least expecting to hear from her. She even sent us e-mails during her vacation, sometimes after midnight in London time. She is always very energetic and competent, and her extremely positive attitude must have been contagious to us, as our worries seemed to have evaporated after we talked to her. She was also very fair to both landlord and renters, and she has a unique talent to make complicated issues very simple and easy for both renters and landlords. I am also very grateful to Genie for her assistance and her professionalism. Genie's thorough research and preparation for leasing my house was impressive. I also like to thank Jenny for her thorough paperwork, which is so easy to follow. Even my difficult CPA was happy with her accounting system. The office staff was very friendly, personal, easy going, and yet, very professional. Above all, I must say, my wife and I have a lot of respect for Manzar, and she has become more than a dear friend to us. Overall, Azari Property Management has an outstanding team, and we are very grateful on the excellent services provided to us. read more

Quality Excellent Outstanding service by Azari PM team.. As a first time landlord for the last few years and when we were out of the country, we had our shares of problems, including the leaky roof caused by roofing company personnel who were working on my neighbor's house; complicated legal issues that we were not familiar with; insurance issues; etc. These were major problems to me and my wife at that time, not only because we were out of the country, but also due to the lack of experience and knowledge. Thanks to Azari Property Management, we were able to get a very accurate and expert advice on each and every problems, and together, we were able to resolve the problems in a timely manner, with satisfactory results at the end. To our surprise, when the leak was first discovered, both Manzar and Yianni immediately came out to my property to personally investigate the problem and provided timely assessments of the problems and their recommendations. Manzar was always there to help us whenever we had problems, even during her family vacation in London. We were extremely impressed with her expertise and her ability to help us out when I was least expecting to hear from her. She even sent us e-mails during her vacation, sometimes after midnight in London time. She is always very energetic and competent, and her extremely positive attitude must have been contagious to us, as our worries seemed to have evaporated after we talked to her. She was also very fair to both landlord and renters, and she has a unique talent to make complicated issues very simple and easy for both renters and landlords. I am also very grateful to Genie for her assistance and her professionalism. Genie's thorough research and preparation for leasing my house was impressive. I also like to thank Jenny for her thorough paperwork, which is so easy to follow. Even my difficult CPA was happy with her accounting system. The office staff was very friendly, personal, easy going, and yet, very professional. Above all, I must say, my wife and I have a lot of respect for Manzar, and she has become more than a dear friend to us. Overall, Azari Property Management has an outstanding team, and we are very grateful on the excellent services provided to us. read more

My internship during 6 months at Azari Property Management was not just a professional experience. It was a personal and professional enrichment. It has been a truly unique and rewarding experience for me, thanks to the dynamic mindset of Azari Property Management and especially the people who have supported me throughout this period. I would like to thank especially my internship supervisor and founder of the company Manzar Azari, who has been able to train me and respond with patience and pedagogy to all my questions thanks to her know-how and her human qualities. She is a very generous person who always gives opportunities for people to get better and learn as much as possible. Thanks to Manzar I had the opportunity to have a coaching class concerning Sales for 3 days. This was a wonderful experience where I was able to know more about Sales and the methods to apply to be more efficient. So as an intern, I did not only improve my knowledge in real estate but I learned so much about myself. I gain in maturity by having to manage different sectors as accounting or marketing inside the company. This internship was a professional springboard. It was a stimulating environment where all my colleagues were always there to help me. I also warmly thank all my colleagues at the office Sharronda Smith, John Evangelatos and Genie Mantzoros for having contributed to my apprenticeship during this period. They were very attentive and gave me their knowledge at the beginning of the internship to help me as much as possible. Besides, they were always there to help me if I had an issue. I would like also to thank my colleague Sara Hesary that also helped me during this internship in the marketing sector. She taught me her job well with some good training meetings. Furthermore, I would like to thanks as well Kelly Hurtado who learned me a lot about her sector in maintenance management for the properties and HOA. She was always there to help me as well. Finally, I would like to thank the entire "Azari Property Management " team for working with me and for allowing me to discover the world of Real Estate within Azari Property Management. Thank you, everyone, I will miss you all! Hope you will all have a wonderful year. Best Regards, Pierre Delannoy read more

Well, I apologize for the late nature of my review however; the additional time has confirmed my option and review of this remarkable San Francisco Real Estate firm. Several months ago, my mother sold her home of 35 years, due to the passing of my father and the ongoing battle with the Department of Defense, over my father's disability claims and pension. The buyers, insisted on a 7 day close, which forced her to live in hotels for quite some time. Our realtor at the time had no temporary living arrangements for her, which complicated matter to say the least. Six months and $100,000.00 later, we were completely frustrated and still in search of a home for her to purchase. I saw an advertisement for a rental property that was not available and the picture on the card promptly me to call. I shared more than I would initially disclose of our story and expressed my concerns. I immediately felt we were in good hands with Manzar and the Azari Real Estate Group. We met the following day and all I can say is it has been a true blessing of epic proportions since that meeting. Manzar and her associates had a temporary residence for my mother within 24 hours. The level of service and their sincere care and concern has been extraordinary, and we could not be happier or more grateful to Manzar and the members of her firm. Previously we have been through quite a bit of nonsense with other agents and management companies, who for whatever reason, demonstrated their biases and consequently, their limitations. There is not enough time to share that with you and just as well. The good news and most important information I can share is the extraordinary good fortune we have experienced having met The Azari Real Estate Group. Accordingly, one of their agents, Eugenia Montzoros, is looking for a permanent home for my mother to purchase and she too, has been remarkable. When you consider the excellence they provide in, "management of the delivery of service," The Azari Real Estate Group, is second to none. Certainly, one of the best firms in the Bay Area and then some! ~Benjamin read more

Wow. Let me first start by saying, thank you again Azari Property Management for not only helping me find my amazing apartment but for helping with my transition to this new and exciting city. About a month ago I relocated to San Francisco from Charlotte, NC. Not knowing a single soul or anything about the city, I decided to go on Craig's list to look for an apartment. I found Azari Property Management, checked out the website and called. From the moment Manzar answered the phone I felt so much more comfortable about my move. I informed Azari Property Management of my arrival time and Manzar went as far as offering to pick me up from the airport! Knowing that I was in a major time crunch, she didn't want me to worry about finding a unit, so she offered me her loft to stay in temporarily until we found the perfect unit! Manzar was able to find me an amazing apartment within just a few days of my arrival to the city! I couldn't believe it. The apartment fit my every requirement except that it came semi-furnished. Among the many things that Manzar was able to negotiate with the owner, one was having the furniture moved out since my furniture was already on its way over! I was stunned at how much time and dedication Azari Property Management put in this whole operation. I told her that I needed a lock on my window and the next day she personally went to the hardware store and had someone install the lock for me! The day my furniture was being delivered she called and offered to come over to help me move everything in! I just can't say enough about how much Azari Property Management takes care of its clients. Words can't describe the dedication and sincerity that they offer. I usually don't write reviews and actually never have but I couldn't go another day knowing that there may be other people who are in my same situation that I was in and who could use a company such as Azari Property Management. They truly go above and beyond. read more