The saff and Dr was very nice and helpful the facility is always clean and quiet the wait time was…read morefine

The Doctor is very informative. He seems to care about my son's situation. Everybody's very kind in…read morethe office and the understanding and importance of the type of care. My son needs is being handled with the right amount of courtesy.

Incredibly positive experience! I highly recommend…read more I genuinely feel so blessed. My little one was practicing writing her letters when suddenly she turned to me and told me she had "a black eye". What followed was a series of test performed by me, a visit to the pediatrician and an instruction by her pediatrician to see an ophthalmologist. This was a very difficult task indeed, I called place after place and no one could get us in or had an ophthalmologist or had someone who worked with kids. I called Claremont eye associates and it said they were closed but if it was urgent I could leave a message with their answering service. 1 hour later they called me back. Amazing from that point on. She told me they had no appointments available but they'd want me to come in right then and they'd squeeze me in if I didn't mind waiting. I got there and besides being confused since the map took me to the back of the office and the front door doesn't look like one, everything was better than expected. The front desk worked quickly and efficiently and was so friendly and patient. There was hustle but also slow down for questions. They moved people in and out flawlessly. They answered my questions about insurance. I saw the person I had talked to on the phone and she was even more friendly and kind in person. They took us back in less time than I've waited somewhere that I DID have an appointment. The nurse was efficient and experienced, professional and kind. My first interaction with the doctor was very brief and made me cry because as soon as he saw my daughters results he told the nurse to dilate her eyes and walked out and I felt confused and overwhelmed and wished someone would tell me what that meant. She was reassuring and patient and we walked to room after room as they completed the exam. When I saw the doctor again, he had all the hustle of everyone else but did show me her optic nerve and the back of her eye and assured me that from an "eye" perspective, she looked great, with the exception that she was very farsighted and one of her eyes was "nearly blind". While we were in there he got a call, and had to multitask. I got the sense that he is good at what he does, and he does it, without any fluff. I appreciate that especially because everyone else is over the top friendly, I'm fine if he's more "all business" especially because he did explain everything very succinctly and answered my questions and even was thoughtful of finances in where he sent me to get her prescription. A very positive experience. I felt so encouraged and cared for!

I don't know what happened to this office. Children now run it. I almost feel sorry for the doctor…read more They do not care about the elderly. They lied to me about SCAN approving my mother's appointment, which was made back in October. They tried to turn my Mom away, knowing she has pressure behind her eyes and is losing her sight. The doctor performed her cataract surgery. You would think that the precious little dumplings that run the office would care. They do not. The sissie la la poopie pants only care that I used a cuss word as an exclamation of disbelief at their extreme lack of empathy. Learn how to run an office.

Expect to wait 4 or more hours even with an appointment. They give you a 15 minute grace period but…read moredo not honor it. Came in for an appointment at 12pm. I arrived 7 mins late which would be part of the grace period. There was a line with about 6 people in front of me waiting to be checked in and one receptionist. I waited 17 mins to get checked in. Then the receptionist says, I am late to checking in when I arrived at 12:07 and waited for 17 mins in line and there's a 15 minute grace period. She gave me another appointment time for 2 hours later. They need to define what they consider "grace period" in the text reminders and voicemails they send you or they shouldn't add it in the first place. The doctors we have seen have been nice and great. But receptionists need more training and better attitudes. It's also very hot in the waiting room and not enough space for people to wait in there. Everyone mostly waits in their cars. For a children's "institute" they need to make some changes.

The doctors are friendly, but the waiting is too long. They only have one staff member in the…read moremorning, dealing with all the patients. Also, the office is freezing, and they don't have enough chairs for all the children. The waiting period is too long--it takes like two to 3 hours for the whole process, if not more. Also, when you try to schedule or reschedule the appointment, The don't answer the phone--it takes 30 minutes or more for them to answer, and they're pretty rude on the phone. They might make you wait even longer after they answer, and once you finally talk to someone, they transfer you to another person who never calls you back or answers. It's just crazy. Scheduling processnis need big improvment. I do not recommend this place just for that reason.

Dr Ching was my main doctor but the business wouldn't take Optum anymore. I call every so often and…read morestill no. So disappointing. I trust the eye doctors there.

I have been going to Dr. Ching now for about 3 years. She has performed laser eye surgery on both…read moreeyes to lessen pressure. I have glaucoma. I will soon have cataract surgery and am not worried at all. I know I am in good hands.

I must write this review to commend the staff of Pacific Eye Institute. While they are very popular…read moreand booked up far in advance, they were understanding of my situation and was able to squeeze me in sooner than my scheduled appointment. My eye was giving me increasingly persistent problems and i wrote them a message through their website and they got right back to me with a solution. Couldn't ask for more. I am truly grateful to find a clinic which really cares about customer service and the needs of their patients. Thanks Again!

Dr. Fabricant performed the ICL surgery to both of my eyes nearly 8 years ago and it was amazing…read morethen and it is still amazing. Prior to the procedure I had a -11.75 and now I have nearly 20/20 vision. After the procedure I could see color more brightly. It was life changing. So thankful for him. I can really say, I was once legally blind, but now I see!!!

I had a consultation early Thursday, was able to get in for pre-op same day, and had surgery the…read morenext day! Absolutely unheard of, and if I had to guess, luck of timing! I was expecting to be scheduled a few weeks out, but glad I had the luck of the draw (i guess) lol. Fabulous staff, awesome doctor, Dr Pirnazar did my surgery and throughout, informed what was happening next, and what was to be expected. It made the understanding so easy, and kept me at peace. I'm now a ~week post-op, and very happy with the results. I have slight glare when looking at lights, but that can be expected. I'm following the drops as prescribed, and can notice every day improvement. I'm very happy with my decision, and would recommend it to anyone in fear, and anyone who's even remotely considered it, I held off for too long,. I opted for contoura which happens to be the latest and most advanced tech.

Oh this place. Beware of the billing and medical nightmare you will have with this place. I…read morereceived bills for which my insurance had processed and sent me EOBs with member rates. The company/billing denied receiving EOBs from my insurance. I explained we paid copays and I am being billed non member rates and that these claims need to go to the secondary payor as well. They didn't have record of my copays, and denied getting EOBs. So, I emailed my EOBs over, my credit card receipts and they said they couldn't open the files (who can't open a PDF). So I sent them again and as screenshots, they denied receiving them. I sent my EOBs to the email they provided me 5 times. They said fax them (who faxes stuff in 2026?), so I went to my local FedEx, faxed them, they denied receiving them. After over a month of this, and even Aetna calling them (with me on the line), they continued to send me bills with non adjusted balances. I filed a complaint with the BBB. Two weeks later I get a call from someone named Melanie. She said she has "found" my EOBs and will work to get these all resolved and submitted claims to the secondary payor. She gave me her number to call her if I had any other issues with getting my refunds. This was back in December. It is now end of February and my primary insurance (Aetna) and my secondary insurance have paid these claims in full. I am owed a refund of my copays that I paid in the office. I called billing, they said they don't process refunds. I called the office, they said contact the business department but they don't have a number to give me, billing will have this. I called billing again, they said we can't give you a number, call the office again. I've left messages, asked for call backs, no one is calling me back. I called the number Melanie gave me and it goes to a visa call center. What in the world is wrong with the place!?? I have gotten no where. The doctor (Eric Areiter) wasn't even that great, my husband saw him a few times with no results, would have his appointment cancelled or passed onto an NP or PA and we have since gone somewhere else and have had his issues resolved. This place is awful. My billing issues are still not resolved.

Love this place! Every staff member and Dr. Blanton were amazing, and very professional. Worked…read morearound our schedule and were incredibly accommodating. Eyes fixed! FIVE Stars! A+++. We came all the way from Mexico and don't regret it at all. Thanks Team.

Very professional friendly environment. Dr. Nicolas Biro and staff are great. Dr. Biro is patient…read moreand listen to your concerns.

Friendly staff and wasn't crowded or busy when we came for eye exam. We called to make an…read moreappointment. My aunt and uncle both referred me. They have the eye scan thing that can be used instead of dilating with drops. Right next to yoshinoya.

My husband and I have been coming here for years and we continue to come back even after we moved…read moreout of the area. I've also been bringing my son here since he was little and he always looks forward to his appointments. The staff is always so friendly and helpful and they are super amazing with kids too! They have a wide selection of kids glasses to choose from which is great because even at 5 years old, my son likes options. Dr So really takes the time to explain things and answers any questions we have which makes us so confident in returning time after time. And special shout-out to Uncle Philip for going above and beyond every time we come in and always making it a pleasant experience. We highly recommend!