We came here on a holiday weekend and the place was pretty busy. The friend that we stayed with…read moresaid that the hotel room we stayed in was the fanciest room we'd stayed in. We had paid the extra $40 or so to get a room on the second floor and to our surprise, the double queen room came with a nice natural spring tub and was very spacious. The pools are open late with the back part closing at midnight while the main pool and hot spas are always open. We were able to go to the pools late at night and early in the morning and it was nice to have the room right there. We saw a few people who just got the day spa passes asking about the rooms and expressing regret that they hadn't just booked rooms here. Everything was really nice including the staff and service when we ordered food and drinks near the poolside. The skyline is beautiful and to be there on July 4th, we could see the fireworks in various parts of the sky. There is plenty of parking but it is a little odd of a location as it is mainly in a residential neighborhood with a few options for food. But they maintain the property well and it was a beautiful stay at a reasonable rate. We would recommend staying here!

It was my first time at the Azure Hot Springs in Indio! I was invited to come here as part of a…read morebride's bachelorette weekend. We had parked in the back of the parking and lot and walked into the lobby area. We decided to pay for their day pass to everything at the spa, minus the massages and facials. The day pass was roughly $75 which gave us access to their mineral pools, main pool, and reflexology pool. As part of our day pass, we also had been given a locker that had a robe and slippers inside. You get charged an extra fee if you do not return these items. It was a hot weekend in Indio, but being in the hot water made it feel extreme! I was also to try their small mineral pools, bigger pool, and their reflexology walk - the walk was my favorite! My rating stems from the lack of service while we were here. Yes, the waters are great, but the service was subpar. The girls and I were there for about five hours, but were not asked about drinks or snacks once. There was a lady walking around giving beverages and taking orders from other guests, except us. It was saddening that they didn't come up to us, so we did leave earlier than expected. This was a unique experience, and it's quite decent if it's your first time. I don't think I'd come back for a second time.

The staff here at Santiago Resort are some of the finest in town. The property is impeccably kept…read moreat all times. Our stay for a couple of nights around his birthday was fantastic, Rick was even able to find us a room on the first floor to accommodate us during our stay...Thanks Rick :0) This place never disappoints! We're looking forward to our next stay

I always have the best time at Santiago. I have been going there for years. The rooms now are…read morehighly upgraded and very clean. The little touches like a welcome foodie bag, bottles of water, a water refill station, ice cream by the pool in the afternoon, the really nice staff that takes care of everything, the outdoor shower to rinse off after the pool and the location is really, really hard to beat. I highly recommend the Santiago especially if you need a place to catch up on rest and sleep.

Update: The hotel came through with an upgrade to our room, which included champagne, rose pedals…read morein the entrance and on the bed, "Happy Anniversary" banner and balloons. Guest Relations director made apologies and offered anything they can do to make our stay better. Made reservations to celebrate our 35th wedding anniversary. Made sure the reservations were made with that information. Got a follow- on email confirming the anniversary celebration. Upon check in at the hotel, no mention of our anniversary, no notes, no celebratory items in our room. For this level hotel, thought the front desk would have at least wished us "Happy Anniversary". Disappointed and thought the Ritz was better than that.

This is the best place to stay in the desert! We have stayed here multiple times over the years and…read morehave always had a pleasant experience. The property is perfectly maintained and rooms have been nicely updated. Our last trip was perfect. It was our first trip with a newborn which was nerve wracking. We had called in advance and requested our rooms be ready early, and that our rooms be near my parents room since they were traveling with us. I have made similar requests at other Bonvoy properties before and have almost always been severely disappointed. That was not the case here. Our rooms were ready when we arrived at noon, and we even received an upgrade due to our Bonvoy status. The front desk manager was so professional and kind! I was blown away when we arrived in our room and they had left the sweetest gifts for our son since it was his first trip. Touches like this are what make the Ritz Carlton brand legendary. Our entire stay was excellent. We enjoyed the pool and had the best service for drinks and lunch. We celebrated our wedding anniversary at The Edge. As always, the service was wonderful and the food was delicious. We only visited for one night, but everyone had the best time and felt relaxed heading back to reality.

Didn't exactly know what to expect and was over thinking it but just like every other comment you…read morewill read says.. you will feel welcomed and comfortable. They've definitely gained loyal members as this place is now our preferred go to!

I removed my platinum engagement/wedding ring the night before checkout because my finger was…read moreswollen after using the jacuzzi. I was wearing the ring that evening and still had it when I went to bed, but it was gone by morning when I began packing. The ring is approximately 3 carats total, including a 2 carat center stone. We searched the room thoroughly before leaving and rechecked all luggage again once we got home, with no success. My husband contacted the hotel and was told the morning staff would be asked. Given the value of this item, that response is not sufficient. A property at this level should have a clear, documented lost-and-found process with accountability, rather than relying on informal follow-up. We paid over $600 for a one-night stay. The level of urgency and communication so far does not reflect the seriousness of the situation. I am requesting that management conduct a formal review, including verification with housekeeping, review of lost-and-found records, and any applicable security procedures, and provide a direct, documented follow-up.

All the Crew members are professional and polite! They r…read morelaser focused on the customer experience! Rooms/ pool r beautifully maintained. This trip shout out to Adam and Chris.

Gorgeous space Great staff…read more Very neat and clean . I've stayed twice and look forward to staying again in the future .

I was sooo excited to take my engagement photos at this beautiful resort Joe was incredibly sweet…read moreand welcoming, and the property... WOW absolutely stunning! I had been searching for those dreamy brown Spanish doors, and these were beyond perfect Such a magical spot for photos! Thank you so much, Joe, for your amazing hospitality

What an amazing place ... our engagement photos came out beautiful…read more The whole property is just beautiful the energy and Joe was very accommodating can't wait to go back

Lazy river needs an overhaul and the hotel should set a reasonable number of day passes sold to…read morethose not staying at the hotel. Very crowded, almost non-existent wait service, no place to sit, crammed lounge chairs making it difficult to walk around the river area, water was not cool, and used towels everywhere. A real disservice to guests paying top dollar to stay at the hotel. Restaurant food and coffee bar were just ok, not great. Some staff were very professional, others not so much. The rooms were nice as were the grounds and the adult pools were much better than the river. I'm guessing those pools are guest only, no day pass entry. Billing issue took a while to correct. Probably would not stay here again.

I came to Omni Rancho Las Palmas for a women's retreat this weekend not knowing what to expect, and…read moreI left completely blown away! The resort is beautiful, incredibly clean and spacious, and the aesthetic is gorgeous. There are plenty of restaurants and places to eat and drink, beautiful pools, and so much to enjoy throughout the property. The food was also amazing everywhere we ate, from the restaurants to the café! What impressed me most was the customer service. From check-in and the golf cart drivers to housekeeping, restaurant staff, and bartenders, everyone was attentive, respectful, and genuinely kind. If you ask for directions, they don't just point you somewhere, they actually walk you there. That level of hospitality really stood out to me. A special mention to Cris, who welcomed guests outside and opened the doors. His kindness and hospitality made such an impression on me. I had such a beautiful experience here and cannot wait to return. I'll definitely be recommending Omni Rancho Las Palmas to my friends and family!

Our 1st time to Palm Springs. Chose this hotel based on the excellent reviews and intimate…read morefeeling. Did not disappoint!! Secluded, rooms surround the pool/patio area. Carlos and John, the hosts, are so friendly and helpful. We stayed in the "Pink Room". I wish I could live in it! So roomy and inviting. We spent a lot of time there since it was 122 outside. That and in the amazing pool. They provide a cocktail and appetizer in the evening (Carlos even served to us while we relaxed in the pool) and a tasty breakfast at a time you can choose. Can't wait to go back there when the temp outside is not so brutal.

This place is a true gem, maybe a hidden gem due to the negative reviews as of lately…read more My husband and I booked this place for a quick weekend getaway. I was a little scared when I read that most of the recent reviews were negative. I was thinking "oh no! What did I get us into." This place is a blast from the past. The decor is that of a mid century modern and is a really cozy quadrangle set up. The interior feels homey and the property is set up like an air bnb with shared amenities. They play 1950s music all day on speakers throughout the complex, it creates that vintage feel but can get repetitive after a few days. Lounge with tables, board games, travel brochures, couches, fire place, coffee and tea, and industrial kitchen for use during your stay. (Old reviews mention happy hour, breakfast, snacks, etc. these are no longer offered but why not just bring your own?) Each room has microwave and mini fridge. Outdoor gas fire pit for use. The pool is small but has a deep end 8ft which is nice. There are pool noodles and some tubes to use. The hot tub is spacious and powerful jets. We stayed in the Hawaiian surf room, loved the theme it was so cute and felt like a tropical getaway. The shower is small but functional. Good AC unit with a remote control and ceiling fan. Surfboard coffee table and wicker love seat add to the tropical feel. Overall this was a nice private getaway. You can be left alone to relax! If you need anything you can text the hotel and someone replies super quick in my experience. The hotel feels very secure with codes needed to enter the complex and security cameras at the entrance and surrounding the complex. (Probably for management to check and make sure everything is running smoothly). I would stay here again in a heartbeat and I have stayed at a few different boutique hotels in the area. This would be a top choice! Please realize this is an older complex and it does show some wear and tear but come on the building is probably 100 years old or somewhere close to that. If you are expecting a sterile, high end, resort feel for your stay this is not your place... but otherwise this is a great choice! I couldn't help but feel bad for the owners with all of the really bad reviews on here because that was truly not my experience. I left off one star because there are definitely areas of improvement that could be made but not enough to ruin my experience.

GRAND HYATT INDIAN WELLS RESORT & VILLAS @ INDIAN WELLS…read more Parking is $35 a day for self parking, which adds up over a few nights. There's plenty of space in the lot so you're never circling for a spot, but just be aware of the cost going in. The lobby is actually pretty small for a resort this size, which surprised me. There's a Starbucks right inside though, which was clutch in the mornings. The property is spread out, so they have golf carts running around to shuttle you between buildings, which is a nice touch if you don't feel like walking. I stayed in a king room and it was clean and comfortable with a nice patio. Friends of ours were in one of the villas and those were really nice, way more space if you're traveling with a group. Rooms here run around $500 a night and up depending on the season, so it's not a cheap stay. The pools are the main draw, they have nine of them plus HyTides waterpark with the slides and lazy river. Fair warning, they were absolutely packed with kids when we went. This is very much a family resort more than an adults getaway. There is an adults only Oasis pool if you want somewhere quieter, which I'd recommend if you're not traveling with kids. Overall a solid stay, just go in knowing what kind of place it is.

I really wanted to love the Grand Hyatt Indian Wells, but unfortunately our experience did not come…read moreclose to justifying the price point. While there were some positives, particularly the rooms, the overall level of service and resort experience was extremely disappointing. The biggest issue was the service. There were multiple negative interactions with employees that significantly decreased the enjoyment of our stay. Our pool experience was particularly frustrating. Tina approached me as soon as we arrived and rudely asked, "What is all this stuff?" referring to each of us having a bottle of water and two small bags of chips. She then hassled us about not being allowed to bring anything into the pool area, despite numerous other guests visibly having full trays of outside food and drinks. The tone and manner in which we were approached were completely unnecessary and made us feel singled out. On another occasion, Elena refused to give us six towels for our family of four, insisting that we were only permitted one towel per person. At a resort charging this much per night, having to argue over two additional pool towels is absurd - especially considering the dozens of t towels left strewn about as the pool was not attended to by cleaning staff. We were told they may not have enough towels for every guest which again is absurd. My children were also repeatedly questioned about wristbands, despite the front desk specifically telling us that they did not need to wear them. Having staff routinely stop or question your children after being given conflicting instructions by the hotel itself is frustrating and detracts from what should be a relaxing family vacation. At checkout, I was standing in line waiting my turn when a woman behind me apparently became tired of waiting and sent her child ahead to ask an employee for assistance. Rather than directing them back to the line, the employee proceeded to help them while I continued waiting. It may seem minor, but it was representative of the lack of attentiveness and professionalism we experienced throughout our stay. My sister also stayed at the hotel and was charged parking for two vehicles although she only had one. She has had to follow up with them many times regarding the charge despite being assured that the additional charge was corrected. Beyond the service issues, there were several problems with the resort itself. The lazy river is much smaller than it appears in photos, and there were nowhere near enough floats available for the number of guests using it. The rooms also had surprisingly poor soundproofing, such that I was able to clearly hear the guests next door showering. Pest control is an issue as there was an incredible number of tiny flies that repeatedly flew around us. The food was probably the worst value of the entire stay. The quality simply does not match the prices being charged. A $27 chicken Caesar salad served with packets of Ken's dressing and a sad, unimpressive piece of chicken was honestly ridiculous. $25 for a simple 12-inch pizza was also excessive. I expect resort pricing, but resort pricing should still come with resort-quality food. The entertainment and activities could also be substantially improved. For a property marketed so heavily toward families and as a destination resort, there simply was not enough going on. The activities that did occur were also a disappointment. For example, the DIY squishy activity was just coloring on foam pieces with dry-erase markers. The slime making was fun but was only offered once at an off-time for most guests. The rooms themselves were the strongest part of the property. They are modern, attractive, very spacious, and well designed for families. However, I would not recommend paying the premium for a one-bedroom villa. We found that the king pool-view room offered essentially the same usable space for our purposes, with the main difference being the villa's additional half bath and a sink area. I would save the money and book the king pool-view room instead. We were also very pleased with the servers attending to our area of the pool across the three days we spent there. Brittany was one of these servers but unfortunately I don't recall the names of the other two who were also very attentive. Overall, this was disappointing because the Grand Hyatt Indian Wells has the bones of a great family resort. But at this price point, guests should receive polished, hospitable service and a premium experience. Instead, we repeatedly encountered petty restrictions, inconsistent information, underwhelming food at extremely inflated prices, and staff interactions that made the stay less enjoyable rather than more enjoyable. For what we paid, I expected significantly better.

Our most recent visit to Descanso Resort found they have maintained their outstanding service in…read morehow they treat their guests and the care given to make sure everyone is comfortable and enjoying their stay. The staff both office and housekeeping work hard to make sure everything is in the best condition and rooms are kept very clean and stocked as needed by their guests. When we visit Palm Springs this is the place I always book to ensure our vacation is a great one.

Descanso Resort is a well-run and welcoming men's retreat. The staff was attentive, the facilities…read morewere well-maintained, and the included meals were generous. All of this makes for a relaxing, social, and luxurious stay. Every staff member I met was friendly and focused on making guests comfortable. My week-long stay felt more like being hosted than just staying at a hotel. Staff were always around if needed but never intrusive, and any small requests were handled with care. The resort is in excellent condition. The grounds, pool deck, and common areas are always clean and well-maintained, showing that cleanliness is a daily priority. Both the pool and hot tub were spotless. My ground-level pool suite was spacious and well-decorated, making it perfect for a longer stay. Besides a comfortable bed, the room had a sofa, a desk, a chest of drawers, reliable Wi-Fi, and a large-screen TV. The layout made it easy to work, relax, or entertain without feeling cramped. A serene atmosphere makes it suitable for whatever you are looking for during your vacation. Being on the first floor, I did contend with overhead noise, as I could hear my neighbor walking around. However, I would choose a ground-floor, poolside room again for convenience. Breakfast and lunch are included in the room rate, and both offer plenty of options. Having fresh meals on-site made it easy to plan relaxed days by the pool or in my suite. The guest culture at Descanso is also special. During my week there, I found other guests to be fun and friendly. There's a nice balance: it's easy to have conversations, but there's no pressure to socialize. The clothing‑optional resort and compact layout foster a sense of ease and privacy, yet you are always just steps from your room, the pool, and the cantina, which keeps everything convenient. If you're thinking about staying here, I especially recommend Descanso if you value: * An upscale, men-only place with a friendly but calm atmosphere. * Large, comfortable rooms that feel like home, even for a week or longer. * Very clean pool and hot tub areas where you can easily spend most of your day. * Quality breakfast and lunch are included, making it much easier to plan your day. I will happily return to Descanso Resort and highly recommend it to gay men looking for a refined, relaxed Palm Springs getaway with great service, generous amenities, and a truly welcoming, social atmosphere.