Manager spent a lot of time helping us to fix problem with new TV . Kudos to him …read more We got value with his help . Good store to shop at ! If staff is not competent get manager . He is professional, very knowledgeable, patient and great problem solver . Again thank you .

Walked in and saw 3 associates all standing in the middle of the store gossiping. Still kept…read morelooking, clearly not finding what I was looking for, you'd think one of them would have offered to help, but no. I finally went up to one of them, name tag said "Zoey", and asked where the item was I was looking for was located. Zoey could not have looked more annoyed that I dare interrupt her day! She pulled off her her phone, looked for a half second, then pointed and says, if we have it would be over there somewhere. In the entire 2 minute interaction, not a have a good day, thank you, hello?!? I walked over to "somewhere over there" and of course they didn't carry the item. Why even send me "somewhere over there" in the first place?! One associate was "somewhere over there" and I guess I distracted him from his cell phone he was on and he also simply pointed. I found two other items on the way out I would have purchased had the service not been so painfully awful, instead, I'm at Walmart! Do better, train your staff on basic customer service please. Happy to speak to any Best Buy staff if they review these reviews (most are bad)

What used to be Sun cities appliance is now RDM appliance. It was purchased a few months back by…read moreJason. We purchased an Amana washer and dryer that came with a store 90 day warranty. Nine days before the warranty was up the washer stopped working. We called Jason and we called Jason and we called Jason, he sent out his repair man who stated it was the motherboard that had gone out. He said a new board would run about $225.00 at a cost to us. Jason's cost is approximately $120.00. We offered to pay $100 towards a new motherboard, he said no and proceeded to tell us how a businesses is run (with a really aggressive attitude). Over the last 13 years, we have probably purchased at least a dozen appliances for rentals from Sun City appliance when it was owned by Becky and never had any problems. We will not be buying any more appliances from RDM appliance.

One day our 13 year old washing machine just quit. I am very dependent on at least one or two…read morewashes a day. I contacted Becky on day one and thought I was looking at machine that that I would suit our needs. Becky said if I could wait a couple of days she would have a washing machine that would better suite our needs and a matching dryer. I waited two days and the matching set was delivered and installed. I is a GE Deep Fill washer and dryer. Installed and works perfect. Washing and drying in extremely fast and thorough. A couple of weeks later our GE double door refrigerator quit. I approach Becky again and she had the same GE double door refrigerator on the floor. It was delivered the same day. And a couple of days later the ice tray in freezer broke I called Becky and she said to come in and pick another one up. I did and everything works fine. I can't say enough about Mike. He made everything word as intended. I plan on more purchases as the appliances give out after 13 years us use.

Thank you, John, for helping fix my outdoor faucet leak. I am also a fan of the Ryobi bundle for…read more$200. I was so tempted to buy more plants but refrained. This place is full of temptations.

I've been a HD cardholder and customer for 20+ years, but this is the end of our relationship!!…read more Chantel at HD HQ in Atlanta listened intently and was sympathetic to my situation. She showed true empathy, but she didn't accomplish what I wanted (or needed) to get done... have two (2) thresholds installed between two (2) carpeted rooms that abut a common tiled floor. I told her I went to the local HD store to try and buy the thresholds myself, but no one at the store helped me. The reason I wanted the thresholds installed was because the carpeting was loose and coming up in the doorways and HD's contractor (USIG) had to come back to fix their mistakes/sloppy work. The reason for the carpeting coming up? They cut the carpeting a tad too short for the doorway!! After spending over $3,000 for new carpeting, what would it have cost HD to install two thresholds? HD's contractor, USIG, wasn't responsive to my request, and sometimes, hard to deal with. In short, if I have to hire a handyman, I will; and my HD card will never see the light of day at an orange cash register ever again!!

Requested a quote, described my problem, he pointed me in the right direction and now my…read morerefrigerator will be getting fixed a no cost to me. Thanks again for being one of the only honest businesses around.

Awesome repair company. Kurtis does an excellent job at a fair price. And he cares about what he…read moredoes.

The people were nice and the selection was decent. However, once we had a problem was never be…read moreresolved. 1. The prices were very high. We were told not to worry about the prices because that was retail price and we would get a break through our designer. HARDLY. It would have better to have bought our items from a big box retailer. The Big Boxes have better warranties as well. 2.We ordered toilet paper holders. Once installed we did not like them, we thought it was a design problem but apparently the manufacturer wouldn't accept a return. a. CAS would not help us in any way. b. CAS never advised us that items were non-returnable for any reason. c. Even though we ordered replacement items, there was no price offset. 3. Before learning about the extent of the no return policy, we had mistakenly ordered 1 extra clothes hook. Even though that hook was never taken out of the box, CAS would not accept a return. Conclusion: They are friendly and polite; they have pretty hardware; there is NO customer service or problem resolution.

The service we received and the products are top of the line. I would highly recommend this group…read moreto anyone. They listen to your needs and provide quality products. Teresa was there and available every step of the way. She answered all of our questions and was able to suggest the perfect products. We are so happy with our kitchen sink as well as the water heater and toilets. Thanks for everything.

I am writing to express my frustration regarding the process of scheduling and completing…read moremeasurements for my flooring project, which has been extremely disorganized and disappointing. My initial appointment for measurements was scheduled for May 25, 2026, between 8:00 AM and 12:00 PM. Unfortunately, no one arrived during that window. I contacted Lowe's that day to inquire about the delay, as I had prior commitments starting at 12:30 PM. I was told someone would follow up with me, but I received no communication. The following day, having still not heard anything, I called again and was assured that the issue would be investigated. Again, I did not receive a return call. Instead, I later received a message stating that the person responsible for measurements had not been scheduled to work on May 25. I rescheduled the appointment for June 1, 2026, between 1:00 PM and 5:00 PM, as I work until 3:15 PM. Although the appointment was confirmed, I then received another message referencing a different appointment date of June 2. Because there is no direct way to speak with someone, I had to communicate via text to clarify the correct date. I was told the appointment remained June 1; however, I continued to receive conflicting information. I also spoke with a supervisor, Nelson (extension 4122), who stated he would investigate the issue and call me back. Unfortunately, I never received a follow-up call. On June 1, unsure of the status of my appointment, I left work early. When my husband arrived home, he found that a representative from Lowe's had already come and completed the measurement. The visit lasted approximately 10 minutes, and I was told someone would contact me regarding next steps and selecting products. However, on June 2, I received another notification stating that someone was on their way to perform measurements again. I responded to explain that the measurements had already been completed. On June 3, I received a call from a representative who initially stated there were no measurements in the system. After I explained the situation, she was eventually able to locate the information and informed me that someone would contact me with a quote. I have not heard anything since. Overall, this experience has been extremely frustrating due to the lack of communication, coordination, and follow-through. I have requested multiple times to speak with a supervisor but have not received any response. Based on my experience, I would not recommend Lowe's for flooring services unless these issues are addressed and improved.

I received a text message that I would be scheduled for installation on Thursday. I called the…read moreinstaller Thursday morning to see what time they would be here and was told I wasn't on the schedule. The installer showed up on Friday and did not have tac strips or the carpet pad and said he would return on Saturday. I messaged the installer Friday evening to verify that he was going to be at my home on Saturday and he said he would be here. I stayed at my house all day on Saturday and finally received a message at 3 pm that he would not be coming due to the installation company did not release the pad to him. I went into Lowe's in Surprise, AZ Sunday morning and spoke with store manager Amber. I showed her all my text messages and she appeared to be documenting this. Amber said she would escalate this to the regional or district manager for a resolution and would be calling me on Monday for an update. Monday came and went with no communication from Amber, so I tried calling her on Tuesday. When transferred to Amber on Tuesday, a man answered and said, "yes, Amber is sitting right here, one moment please." He then returned on the phone and said, "Amber is asking if you have heard anything about your installation?" I responded no and he told me she said they were supposed to be contacting me. I never heard from Amber again. I then tried calling the corporate office. After telling my issue another 3 times, I was given the opportunity to tell my story for a 4th time to a manager named Terri. Terri, was the first to apologize for this inconvenience and said she would be calling the install company and get things taken care of. At this time I was pleading to get my carpet installed so my family could get their house back in order and lives back to normal. Mind you, I had 2 entire bedrooms sitting in my living room and dining room for coming up on a week. The carpet was then installed on Wednesday. A week later. After the install, I called Terri as she asked me to do, and spoke about getting some of my money refunded. Terri was pleasant and asked if she could get back to me on Monday. Monday came around and I received a call from someone else. She said, Terri asked her to call me to let me know that I would be receiving a $75 credit for my house being torn up for a week and all troubles. After everything I went through and the hours I spent trying to get my carpet installed. I felt $75 was the last slap in the face from Lowe's. I believe I had to repeat my situation at least 20 times, (if not more) I had to take 5 days of vacation (Thurs, Fri, Mon, Tues and Wed) off of work due to waiting on installation, place my company that came to visit at a friends house, (due to rooms not being completed) and missed spending Saturday with them since I was waiting for the installer to come. (Which I didn't receive the message they weren't going to be doing the install until 3pm) Again, to get a call from someone from Lowe's to relay Terri's message that they would be offering me $75 for my inconvenience was a slap in the face. With all that has been said: The only time I spoke to the installation company was when I called them. Only to be told they would get something going and never received a call back. Speaking to a Store manager (Amber) and never to received a call back, and finally getting to someone who was able to get my installation scheduled and not given the respect of calling me back herself, to tell me they we're refunding me a $75 slap in the face. I made a carpet, pad and installation purchase from Lowe's, not the installer. Zero communication by all parties. I feel this whole debacle is on Lowe's. Is this how Lowe's treat's/values their customers? Still not satisfied with the end results. If you're looking for new flooring, you might want to going to a flooring store or a big box company. I with you the best of luck if you buy flooring from Lowe's. I will say, the ladies in the flooring department that helped me and sold everything was helpful and nice to work with. Too bad they weren't running the show over there! Update! I received a message off my Google review to call and when calling the provided 800 number, no one seemed to know what i was talking about. I received the same run around, and was told since I received a $75 credit, that was all they were going to do for me. Another case of Lowe's wasting my time.

I cannot say enough good things about this store!!! I…read morecontacted them less than an hour before closing with a refrigerator emergency. Our current refrigerator had a small fire and we needed to get a replacement ASAP!!! We had hundreds of dollars of frozen items and needed help immediately.. I contacted the store and spoke to Heather the GM, she was so kind and so sympathetic to my issue from the start. She accommodated my time frame, & budget I was only going to need it for a couple of weeks, until I could replace mine. The delivery guys were awesome they knew what they were doing & very courteous. iIf you ever need to rent or purchase an appliance this is your store!!!

I spent over $2000 dollars on a tv I've owned it for a year and now it doesn't turn on, when I…read morecalled to inform them of my situation they said there's nothing they can do about it , all of the money I put into this tv and for them to give me no help at all isn't fair in my opinion

Every thing about this place is classy, clean, and well thought out. You will not be disappointedread more

Had to take a large items to wash. Place was clean and staff was very helpful. This is the place…read moreto return to if I need a large capacity washer.