Brad has been extremely helpful in helping me decide to fix an old 10 yr old Electrolux washer that…read morehas multi issues or put money toward a new washer. I really love this old washer but it is time to move on even tho I really do not like change. Brad is very honest and his professionalism is top notch. I would recommend him for all your appliance repairs. Lori Kay

Bradley was awesome! Super friendly and does great work! Highly recommend and definitely goes above…read moreand beyond for customer satisfaction!

Absolutely recommend!!!! You don't find businesses like this anymore. Edwin was FANTASTIC!!!!…read moreWe've been having issues with our 20 year old Kitchen Aid built-in refrigerator for several months. The water dispenser and icemaker stopped working. My husband repairs everything in our home. He was an engineer. He's replaced parts, torn apart assemblies, poured through service sheets and the internet and has been unable to fix this issue. We were hesitant to call anyone, because we had a bad experience years ago, where another appliance repair group told us on the phone that it would be a $250 charge to come to our house to diagnose a problem on our washing machine, and then if they could fix it, the repair cost of parts and labor would probably be over $500, on top of that diagnosis fee. That was more than the washing machine originally cost. My husband got on the internet and figured out the issue and repaired it with a $20 part from Amazon in 30 minutes. My husband did not want to make a call for outside help, but I insisted. We needed professional assistance. After much research, we found Appliance Works, a family owned company that had fantastic reviews online. We called them to schedule an appointment to come out and diagnose the problem. The diagnosis service call was to cost $95, and it would be applied towards any repair costs. After our other experience, this sounded like a dream. The day of the appointment, the technician, Edwin, was right on time. He was sharp, knowledgeable, and professional. To make a long story short, he spent almost three hours working on our problem. He even got Brett, the owner, on the phone when he couldn't figure out the issue after 2 hours, and Brett was right there to support him in thinking through the possible issues. When is the last time you encountered a company whose owner gave that kind of support to his field personnel? We thought they were going to tell us that we owed more, but at the end, the bill was only $95. They gave us a quote for repairs and applied the $95 against that quote. We now have a working refrigerator again. This is an awesome company and they hire incredible people. The owner supports his people in a way that you just don't encounter in most businesses today. We can't say enough about them. Don't look any further; just call them if you need help with an appliance.

Went to schedule an appliance repair. Called and was told they need a card on file. Not a problem…read more That is pretty standard. However they said they needed to email me a form that I then had to print out, fill out and send back with my credit card info. I feel like this is pretty unprofessional and quite frankly a little shady feeling. With AI and scams out there this didn't feel right. Reviews can be fabricated on a website. So it just didn't feel right. A suggestion for your company being that it's 2026. Get this to work digitally. The next company I called sent me a text and I filled out the info on their system. A lot more secure and not as much of a hassle.

Reached out this company because it was recommended in our Facebook group for city of Surprise…read more They replied with a quote and availability within the hour when they came out to service my dishwasher. They were friendly and timely. I would recommend this company. Brian was a great technician, and the charge was less than what other companies were quoting.

Took care of our washing machine leak . Fast , easy and affordable ! Definitely going to call them…read morefor any of my appliance needs

Love this service! The communication from the front office ensures you are satisfied!…read moreThanks so much Jeff and Perla!

was on the list for 1 week. the morning to show up. they called and said it would be another week…read more I cancelled.

Jordan was very professional and pleasant. The work was done efficiently and left no messes…read more Very pleased with Jordan and My Appliance Guy.

We had an issue with our washer and contacted My Appliance Guy because of the good reviews…read more Setting up the appointment was easy, and Hallie was very accommodating, friendly, and has great customer service skills. We were sent a text confirming the appointment and who would be coming. The day of the appointment Jordan, the tech, texted to say he was on his way. We really appreciated that we were kept up to date on every aspect of the appointment. Jordan quickly diagnosed the issue with the washer; he had the parts on hand; and got the washer up and running. Jordan was very knowledgeable, efficient, professional, respectful, and friendly. We would highly recommend them for any appliance repairs.

Great husband and wife team who let you explain your appliance woes and suggest correct method to…read morefix even when it results in no profit to them.

So increadibly helpful wont call anyone else. I had problem…read morewith my stove, and with the model number and discription they knew what part was needed and how much it was to fix. They were able to get part and fix in same visit.

Called Andy late in the day and he was able to come out that same day!! He fixed the noise my…read morefreezer portion of my side by side refrigerator. I was so happy to get it fixed! This was after spending 3.5 hours trying to get Lowes protection warranty plan to schedule an appointment. I won't be buying a worthless warranty plan fron Lowe's again!!!

Responsive, fast, came the very next day! Solved our problem in one visit and was very reasonably…read morepriced!

This is a second review ... or maybe a third…read more. We have used Frost for a few problem appliances throughout the years. When the dishwasher had a whole lot of water in the bottom that wouldn't drain.. well.. great.. just what I need. I live on a second floor apt and I'm very sensitive -overly sensitive to any water that may leak and cause damage to units below me so the anxiety just increases when dealing with water. We have called Frost before and thankfully when we called Wednesday they put us on their schedule for today, Friday. They had all our history, phone numbers, email, everything which made things pretty quick to schedule. They gave us a window of when to expect them and today I received a text with a feature to track how close my technician was to arriving. I also received a call when he was 10 minutes away. My tech's name was Aaron and thankfully he knew exactly what was the problem with my dishwasher. He fixed it, then took the time to show me how to keep it from happening again in the future. He was friendly, professional and provided exactly what we have come to expect every time we have called Frost; consistent, excellent service. The price was just for the service call, nothing extra which was great. I've learned you can never rely on just a friend or a neighbor to come by an "take a look" in order to do you a favor when it comes to the stuff in your home. I've learned not to waste my time, money or put my home or neighbors home in danger by not getting professionals the first time around. The peace of mind I have in knowing that I can call Frost and trust them when one of my appliances break down is priceless. I appreciate Aaron for his time today! Thanks!!

Aaron was very clear in explaining what he had done (gas dryer, smell of gas by owner), suggestions…read moreof additional repairs if needed, and if I had any further concerns to please call the office. He was very thorough and professional, and we realized he had been here before for another appliance. I felt very comfortable with his knowledge and even the fact that he had been here before made me feel more comfortable in using Frost again knowing they have a trustworthy repairman. Plus, I received a call from the office stating he was running a bit behind. I appreciated the communication. Thank you!