I was told directly! on the computer and in person that this vehicle was in excellent condition…read morewith no issues and no problems in the past two years. I was shown the vehicle history and assured everything checked out. I purchased a $16,000 car and put $6,000 down. I've only had this car a few weeks and haven't even made my first payment yet. From the start, I was heavily pushed to add an extended warranty, which would have increased my monthly payments. I declined and asked if I can get it later on, I was told yes but it would raise $ for the mileage, I would come another day I didn't mind. Now it feels like the push for the warranty wasn't about protection but it was because they already knew the vehicle may have issues. With just one week, the check engine light came on. I've already paid $400 in repairs, and the car is still having ongoing problems. This experience has been extremely disappointing, and stressful as a single mother of two. I feel the condition of the vehicle was not honestly represented, and the focus was more on making a sale than on customer trust. I would NOT recommend this dealership!

I went in to buy a vehicle out of pure necessity. I was terrified to even try to be honest…read more Finding a vehicle at my size and while being wheelchair dependant all due to spinal injuries makes many situations challenging (judgements and disrespect) and to deal with that looking for a vehicle while being female made me very anxious. Immediately, I was greeted by Adam Couch and was never treated like anything other than a human being. He went above and beyond to make me feel comfortable and welcome. He helped me meet my needs check list and find the best way to get me what I needed within my budget. He helped when my husband became a part of the discussion to help him feel more comfortable with a newer vehicle since he's very "old school" when it comes to vehicles. I'm ashamed to say that I can't remember the guy who was in charge of our financing but he was also AMAZING! Again, he went above and beyond to get us financed at the best rate possible. The honesty about warranty costs and benefits was a big plus. A few days after getting my car, we had a random check engine light come on and was immediately set up with a time to come in and have everything checked. Still being cautious, I had my husband run the codes before going in so I knew what it was to some extent so I knew they didn't try to "take advantage" because I'm a woman (I've been there). Right before my appointment, the car acted up (battery issue) while I was out and immediately went straight there and there was a team of people reacting immediately. They went out of their way to find me a loaner - especially one that would accommodate my physical needs and my wheel chair. They have since had my vehicle in a couple times for little minor things and have taking great care of me and my vehicle. Craig has been a rock star in my corner trying to help find and stove all issues that come up. Even reminding me of my tire/ wheel warranty when I was concerned about a slow leak on one of the rims when I was prepared to pay for the fix. That brings me too the Quick Lube guys. Oh my galoshes! They've all been so great! From something as simple as airing up my tires (because of my disability, just putting air in is a challenge) to the fix of the slow leak to the answering of questions to the notification of what they thought might be an oil leak (turned out it was from an old spill but they even went and took pics so I could see what they were talking about and bring the info to my husband later) and insuring that my oil level was still good (turns out it was fine because like I said it was caused by a spill from before that most had been cleaned up but this little bit was not in an easy to clean up area but they saw it because they were checking everything over). Really, I'm so blessed to have these people on my team when I've had issues or just questions. I keep their business cards in my car and wallet for when people ask me who I think they should talk to about cars. I wish I could remember EVERYONE'S names that has helped me there. Adam, Craig, Jonathon, Nick, and so so so so many more!