I had Jennifer who assisted me on getting my bumper fix on my 2025 Hyundai Kona. Overall the office…read moreand Jennifer are amazing and kept in touch with me on updates. Can't recommend them enough. Very great people to work with.

Bought the car in January...drove off lot with broken strut and motor mount, they fixed the next…read moreweekend. Few weeks later had a flat, they replaced the tire because of the warranty but didn't check all the other tires. Got a tire alignment last month and they never checked the tires again, last weekend the tire sensor light came on. checked new tire had 32 and the other three tires were below 28, should be 36 ... PS they never told me the car was in an accident either.... WTH

Sebastian and Harold were amazing! I called about a piece popping out on my dash they set an…read moreappointment and had me in and out less than an hour. Fixed the problem with a smile!

Made an appointment for my recall items a week in advance , took my car in and the items are not in…read morestock. They should have changed my appointment, waited till the items are in stock. I work and made arrangement to use my husbands car. He waited for two hours ? Not impressed that the work was not completed. The people are friendly and the place is beautiful. I loved the gear shop to buy items ; I purchased luxury smell goods for all our cars while we waited on our daughter's car the first time we went in . Wonderful restroom as photos I posted . Wonderful wait lounge area .

Living in Wesley Chapel there is a dealership on every corner and we searched them and ones in…read moreTampa and Plant City searching for the right Chevrolet 3500. We saw one advertised at Lovering Auto Sales in Lakeland. I called and Blake and Brant answered all of my questions. We drove out the next day and it was the most pleasant car buying experience we ever had. They do not add on thousands in dealer fees and packages you do not want. A simple 399.00 dealer fee is it besides the tag and tax. When a family owned business is around since the 1960's you know they must treat their customers right. They have great prices and outstanding customer service. Truly worth the drive to Lakeland. I highly recommend them.

This used dealership is amazing. The people there were super nice. Happy with my new Yukon.read more

This is an amazing local car dealership. No pressure just good ole customer service. Jeff helped me…read morewith odometer verification and gave several suggestions on how to proceed with the DMV. Joe checked my battery life and referred me to someone who will repair my slightly damaged tire rim. I will definitely refer Bayside Automall to all my friends in need of any auto related issue.

pinnacle of perfection! Jeff was an amazing salesman and very knowledgeable about his cars. Very…read moreimpressed with the transparency of this car dealership. Will be back even if I'm across the United States!

The reason I gave them a 2 star rating is simply because up until my car caught on fire randomly I…read morehad 0 issues with it. I've been a customer with ok carz for two years and I kept my comp and collision through them because it's was a great price! Little did I know how much I would regret that decision. A couple of days ago I was driving my car and it shut off and caught fire. Luckily no one was hurt or injured. So I call Midflorida Finance which is who finances allll of their cars and explained the situation, the rep advised me to send a couple pics to get the claim started so I did that. This was at 10 am, at 4:30 pm I called to see what the nexus step was and the rep then advised they were waiting on a police report from me but never asked for one at any point. I instantly send it to them and am advised because it's Friday at this point in the afternoon nothing would happen till Monday and keep in mind the car is sitting in front of my house. Monday rolls around and it's about noon and I haven't heard anything so I call midflorida and ask if there's an update, they tell me they sent my pictures off to Lakeland Toyota for an estimate and are waiting for a response so I asked if they were sending anyone out to inspect the car and she advised no they would be deciding the date of the car based off the 5 photos I sent in. (Not your typical experience) and I also work for an insurance company in the TOTAL LOSS DEPARTMENT! Tuesday's rolls around there is still no update until mid afternoon, they call to ask if I can start the car so they can continue in their decision making... meanwhile in the picture I sent them you can see the entire battery was melted and gone so obviously no. So she has to now call them back and provide the info. Wednesday finally comes and they deem the car a total loss and say someone will be there within 3 days to tow the car and they will come get the key from me. Well they showed up very early morning and didn't come get my key so when I go to get my stuff about the old car and put it in my new car I notice the car is gone. When I call she advises I know have to drive 40 minutes to come collect my stuff after the tow truck driver didn't get the keg from me and they have to have the key. I'm here at the ok carz in Lakeland and the lady at the cashier window is rude, unfriendly and not helpful so I highly advise not doing business with these people.

They sell piece of shit cars lie about the condition and inspection of the car then get mad when…read moresomeone calls them out

Always satisfied with service !! I have been a customer since 2010…read moreThank you Jacob and Mike

I want EVERYONE to know the guys at Value Imports Plus Henry, Jacob, & John are very trustworthy…read moreand honest. So... NICE & KIND. GREAT GUYS! Jacob is very knowledgeable when it comes to Mercedes Benz and has many years of experience working on them. My service there was better than any other dealership I've EVER been to. I will NEVER take my MB anywhere else to get worked on. They also are a dealership & have very NICE Mercedes for sale.

I bought a new truck from Lakeland Ford and here's what happened. The thing that you guys promote…read moreis that Lakeland Ford Exceeding Customer Expectations Every Day! didnt happen in my case I specifically asked for the following accessories would need to be on the vehicle, memory seats, cooling seats and adaptive cruise control. The vehicle that they brought up to the front didnt have any of the features I asked for. I did ask about the cooling seats and I was explained to that cooling wasnt available in any of the models so I accepted that. As far as the other features which were the memory seats and the adaptive cruise control I assumed that they were on the vehicle it wasnt until I was investigating how to make it work did I find out that they were not on the vehicle. The motto Exceeding Customer Expectations Every Day! Did not apply to me I guess that I was a special customer because I was told that I wouldnt of qualified for the model that would have these options so I just have to deal with it again the motto Exceeding Customer Expectations Every Day! Doesnt apply to me. I dont understand why I wasnt shown a model that had the options I wanted!! It was explained to me after (NOT BEFORE like it should have been) that I wouldnt have qualified for the vehicle. My question is WHY the vehicle with the options wasnt shown to me and then if I didnt qualify for the vehicle then we would have to drop some of our wants. Again the motto Exceeding Customer Expectations Every Day! Didnt apply to me!! I am a disabled veteran and I need the adaptive cruise control to drive on I-4 with all the starts and stops I am not going to be able to take I-4 to the VA hospital and will have to take the back way adding to my trip. I believe that your dealership should be able to add those 2 items that I had requested or put me in a vehicle that has the options! I am going to take this matter to Ford headquarters as I am not happy and I definitely didnt get treated properly like the motto says Exceeding Customer Expectations Every Day! Thanx and God bless, Kevin Manuel

Was about to go here look for my new truck. Realize what I had to deal with with their parts…read moredepartment. I kinda new never to deal with these guys again. I bought an f150 front camera from them. They sent me a passenger side camera and they won't return it since I've loss the packaging. Now I'm stuck here two hundred down the drain. Never again dealing with these guys. I just hate the fact that it was their fault in the first place and now I gotta eat the loss. To tell me you can't check your inventory to see your own mistakes (you would have a missing item in your inventory for sending me the wrong part) already tells me this is a shady place that does shady practices. Avoid at all cost.