I had Jennifer who assisted me on getting my bumper fix on my 2025 Hyundai Kona. Overall the office…read moreand Jennifer are amazing and kept in touch with me on updates. Can't recommend them enough. Very great people to work with.

I bought my Santa fe on December 23rd 2022. It was an awful experience, and I agree. If you're a…read morewoman, make sure you have a male with you. When I took possession of the car, (I lived in Tampa) I left the dealership and was lucky to make it home at all. The car was shaking so bad, when I got to work, one of the guys told me that the back left tire was shaking and looked like it was about to come off. I called the dealership and they came and had it towed back to the dealweship. The guy that was there to pick it up told me I was lucky to be alive. If I had been going the speed limit it would've come off and only the Lord knows what the outcome could have been. I called the dealership and they tried to tell me it wasn't their fault. And...AND... they broke the back seat sensor that tells me if the door was open. Again.... Not their fault. They refused to fix it. I called day after day trying to get it fixed and eventually had to write the President of the Auto mall before they would accept responsibility and fix it. It's all about getting the money and the hell with what happens after your names signed on the dotted line.

Sebastian and Harold were amazing! I called about a piece popping out on my dash they set an…read moreappointment and had me in and out less than an hour. Fixed the problem with a smile!

Made an appointment for my recall items a week in advance , took my car in and the items are not in…read morestock. They should have changed my appointment, waited till the items are in stock. I work and made arrangement to use my husbands car. He waited for two hours ? Not impressed that the work was not completed. The people are friendly and the place is beautiful. I loved the gear shop to buy items ; I purchased luxury smell goods for all our cars while we waited on our daughter's car the first time we went in . Wonderful restroom as photos I posted . Wonderful wait lounge area .

Living in Wesley Chapel there is a dealership on every corner and we searched them and ones in…read moreTampa and Plant City searching for the right Chevrolet 3500. We saw one advertised at Lovering Auto Sales in Lakeland. I called and Blake and Brant answered all of my questions. We drove out the next day and it was the most pleasant car buying experience we ever had. They do not add on thousands in dealer fees and packages you do not want. A simple 399.00 dealer fee is it besides the tag and tax. When a family owned business is around since the 1960's you know they must treat their customers right. They have great prices and outstanding customer service. Truly worth the drive to Lakeland. I highly recommend them.

This used dealership is amazing. The people there were super nice. Happy with my new Yukon.read more

This is an amazing local car dealership. No pressure just good ole customer service. Jeff helped me…read morewith odometer verification and gave several suggestions on how to proceed with the DMV. Joe checked my battery life and referred me to someone who will repair my slightly damaged tire rim. I will definitely refer Bayside Automall to all my friends in need of any auto related issue.

pinnacle of perfection! Jeff was an amazing salesman and very knowledgeable about his cars. Very…read moreimpressed with the transparency of this car dealership. Will be back even if I'm across the United States!

They sell piece of shit cars lie about the condition and inspection of the car then get mad when…read moresomeone calls them out

Soulless fvcks.. You…read moredon't have "clients", you have "victims" and "prey". BBB Complaint Details: Vehicle purchase with (non-optional) two year/24000 mile warranty on 12/15/23. I am well within the warranty period and mileage (11000 miles driven since purchase). Within a week of purchasing the vehicle, the upper radiator hose blew off the radiator. I had a list of issues with the car and was told by the manager of OKCarz in Tampa to not worry that the warranty would cover ALL of it. They (OKCarz) authorized replacement of the waterpump. However, the waterpump that was installed was a used, Chinese knockoff that was graded C (barely functional) by whichever junkyard it came from. This waterpump lasted six months before I had to replace it again out of my own pocket. I did this to ensure that quality, new OEM parts were being used. Now, the radiator has gone bad. Pep Boys in Daytona found a leak in the radiator in the exact place where the upper radiator hose connects and the issue began. The warranty company, which is owned by the same entity as the dealership, has denied the claim by saying that the radiator is NOT part of the engine. Yet, the water pump that damaged it is. Bu the time I reach the end of the loan, this vehicle will have cost me $31000. I asked for the number of their legal department and was told "This conversation is over" and hung up on without another word. The manager at Pep Boys can attest to this as it was said during a call to get the work authorized. All I want is for them to have the smallest hint of integrity and fix the issue. Otherwise, this will become a legal matter. I don't care that this is Florida, which has very little in the way of consumer protections. I was rushed through the paperwork to purchase the vehicle with ample time to read through it, no doubt a sales tactic as I witnessed it happening every time I had to go back. I have been transferred to a full voicemail box, hushed and hung up on. My patience is wearing incredibly thin at this point. Picture of the "Brand New" water pump that was installed attached. I smell Class Action Lawsuit in the air

Always satisfied with service !! I have been a customer since 2010…read moreThank you Jacob and Mike

I want EVERYONE to know the guys at Value Imports Plus Henry, Jacob, & John are very trustworthy…read moreand honest. So... NICE & KIND. GREAT GUYS! Jacob is very knowledgeable when it comes to Mercedes Benz and has many years of experience working on them. My service there was better than any other dealership I've EVER been to. I will NEVER take my MB anywhere else to get worked on. They also are a dealership & have very NICE Mercedes for sale.

Was about to go here look for my new truck. Realize what I had to deal with with their parts…read moredepartment. I kinda new never to deal with these guys again. I bought an f150 front camera from them. They sent me a passenger side camera and they won't return it since I've loss the packaging. Now I'm stuck here two hundred down the drain. Never again dealing with these guys. I just hate the fact that it was their fault in the first place and now I gotta eat the loss. To tell me you can't check your inventory to see your own mistakes (you would have a missing item in your inventory for sending me the wrong part) already tells me this is a shady place that does shady practices. Avoid at all cost.

I bought a new truck from Lakeland Ford and here's what happened. The thing that you guys promote…read moreis that Lakeland Ford Exceeding Customer Expectations Every Day! didnt happen in my case I specifically asked for the following accessories would need to be on the vehicle, memory seats, cooling seats and adaptive cruise control. The vehicle that they brought up to the front didnt have any of the features I asked for. I did ask about the cooling seats and I was explained to that cooling wasnt available in any of the models so I accepted that. As far as the other features which were the memory seats and the adaptive cruise control I assumed that they were on the vehicle it wasnt until I was investigating how to make it work did I find out that they were not on the vehicle. The motto Exceeding Customer Expectations Every Day! Did not apply to me I guess that I was a special customer because I was told that I wouldnt of qualified for the model that would have these options so I just have to deal with it again the motto Exceeding Customer Expectations Every Day! Doesnt apply to me. I dont understand why I wasnt shown a model that had the options I wanted!! It was explained to me after (NOT BEFORE like it should have been) that I wouldnt have qualified for the vehicle. My question is WHY the vehicle with the options wasnt shown to me and then if I didnt qualify for the vehicle then we would have to drop some of our wants. Again the motto Exceeding Customer Expectations Every Day! Didnt apply to me!! I am a disabled veteran and I need the adaptive cruise control to drive on I-4 with all the starts and stops I am not going to be able to take I-4 to the VA hospital and will have to take the back way adding to my trip. I believe that your dealership should be able to add those 2 items that I had requested or put me in a vehicle that has the options! I am going to take this matter to Ford headquarters as I am not happy and I definitely didnt get treated properly like the motto says Exceeding Customer Expectations Every Day! Thanx and God bless, Kevin Manuel