We had a service call scheduled with B.A.Morrison on July 14, 2020. B.A.Morrison Tech Ken came out to service both our units at our residence on Palomares Hills. Two weeks later one of the units stopped working and we thought that the unit being old just broke. Our neighbor was having a mechanic come and fix her air conditioning unit and this gentleman came and checked the unit and said that it needs Freon. He charged it up for only $ 80 + $ 60 tip. I am very disappointed with the service of B.A.Morrison as their tech Ken should have checked the unit thoroughly and should have taken care of any issues with the A/C unit. I have six 3 ton A/C units on my warehouse building in Tracy and when it is serviced the tech takes care of everything and never had any issues. These units are taken care of by Angels Heating and AC. Unfortunately they do not come to Castro Valley. For this job, I will give B.A.Morrison an F- read more

We're very happy with the work Morrison's crew did today, and with the whole process. We had them fix our current A/C unit by replacing the whole filter set-up, and they also installed returns into 2 rooms of the house that did not have them and needed them. They worked fast, the work looks good, and everything is working smoothly. Wen exactly how they said it would. They were in at 9:15 and done by 12:30, cleaned up and done. I don't have a lot to compare it to on price, so I can't say if they are super competitive, about right, or pricey, but we're happy with the work and we're going to use them again for another project next month I think.. read more

My central heating stopped working. I called one contractor who said it needed a new gas valve and gave a $950 estimate for the part alone. I contacted Morrison. The technician determined the problem was with the flue cap. My mobile home had recently been reroofed. The flue cap was replaced with the wrong type. Morrison and the roofing company worked out compensation to everyone's satisfaction. Excellent company to deal with. read more

First time with BA Morrison. Roger and staff were very helpful in setting up a convenient time for repair. Our furnace was repaired by Ken. Super nice guy -- arrived right on time, was friendly and courteous, and patiently answered all of our concerns and questions. Great experience overall. read more

I had B.A. Morrison out about a month ago to install AC in my Livermore home. After having my brother help me with the process and getting different quotes we decided to go with them. Mike, who I believe is the Owner, was very honest and my brother felt comfortable right off the bat which of course made me very happy. He really worked with us to get us the best deal too. On a Friday morning Tyler and Jason came out to my house and were just as nice as could be. They answered all my questions and then I left for the ENTIRE day, came home about 8 hours later and they were completely done and did an AMAZING Job. Even better, they installed a thermostat that I can program when I'm away from home using my Smartphone! I am beyond thrilled with the professionalism, hard work and FANTASTIC job these guys did. Thank you so much Mike, Tyler and Jason, My husband I are Loving our New COOL home and can't thank you all enough!! Bottom line folks....B.A. MORRISON is the company to go with for all your HVAC needs!! Thanks again guys, YOU ROCK!! read more

If frustration, delay and general BS are your idea of a good time, then by all means give BA Morrison a call. I became aware of them this past summer when I saw one of their trucks in my condo development, installing an HVAC system in a neighbor's place. I called them, and was told I would receive a call back shortly from a salesperson. One day goes by, nothing. Two days go by, nothing. I call them again after three days and am told the same thing. Ok fine, It's summer, you're busy, I get that. Finally a week and a half later they call; I decide not to make an issue of it and set up an appointment for them to come out and take a look. Two weeks later, a gentleman by the name of Joe arrives, albeit 40 minutes past the appointed time. Once again, I let it slide, as Joe is affable enough. He spends about 20 minutes or so looking around and then says, "I got what I need, I'll send you a quote in a couple of days..." I did note that the inside of his truck was a mess, and he was out of business cards; the one card he had left to give me was pretty filthy. Hmmm..... A few days roll by and no quote. I call the office and get the (by now I'm used to it) "we'll have someone give you a call back shortly" line. A day or two later I get a call from another rep who said they would email the bid over in the next day or so. That was the last I heard from BA Morrison... I finally got tired of dealing with their general disrespect for my time and lack of ability to deliver anything as promised. I can only imagine what it would be like had I entered into contract with them. After this truly underwhelming experience, my wife & I decided to go with a competitor for our HVAC install. The total job was to the tune of $14k, so BA Morrision's loss turned out to be a competitor's gain. The competitor BTW, did an excellent job. read more

Great Customer service. Serviceman arrived n time, took COVID precautions, and repaired my furnace quickly.

Wonderful service! Professional, on time, fast and really friendly. Highly recommended!!!!!

They installed a new heater for us today. Especially challenging because our house is 70 years old, so always has to be brought to code whenever a repair/replacement is needed. The crew was wonderful, so pleasant. Everyone had masks. They put down drop cloths, and cleaned-up when completed. Did a great job on the installation and necessary patch work to the wall? I would definitely recommend them. Thank you for making it so easy read more

Another satisfied customer!! Needed an exhaust motor and wheel installed on our HVAC unit. BA Morrison showed up on time, gave us a free estimate, ordered parts, installed on time......and all for a very reasonable price. I'll deifinitely be calling again if I need anything else. read more

My wife and I bought our house a few years ago -- the house was built in the late 1940s and had a furnace from the Lyndon B. Johnson administration. Even worse, the thin metal ductwork had (1) lost all its insulation over the years and (2) was literally falling apart. So we decided it was time to get both the furnace and duct work replaced. Over the course of a couple of months, I contacted a few different companies for estimates. Some gave me estimates over the phone, never having seen the house or existing furnace/ducts. Some came out but their lack of professionalism was a little off putting. Others never returned my messages. I then saw on Nextdoor a post where someone was seeking recommendations for a similar project, and the almost unanimous recommendation was to contact BA Morrison. I gave them a call and left a message for Mike, the HVAC manager. He called me back later that afternoon and came out and did a walkthrough and took measurements later that day. He answered all of my questions and concerns. A few days later I had a detailed quote that included a number of alternatives (80% efficiency furnace vs. 95% efficiency, prepping the system for air conditioning in the future vs. not doing that, etc.). The quote was very reasonable. I said "let's do it" and we set up an time for the following week. The project took 2.5 days. The two individuals that came out to do the actual work were terrific. Arrived promptly at 8 a.m. each day. Removing a furnace from a closet and duct work from a crawl space is a messy job, but at the end of the day, they cleaned up so well you would have never known any work was being done. Both workers were extremely friendly and took the time to answer questions I had based on what I saw them doing. Equally important, they were flexible when I decided to slightly alter some aspects of the job (I decided part way through that I wanted to have the register "boots" replaced as well as the ducts). After the system was set up, they tested it, arranged for the pressure testing, and handled the entire permitting process. We have had the new furnace and ducts for around 2 weeks and the results have been amazing. The wireless thermostat is super convenient, the house gets warm extremely fast, and with the new insulated ducts and boots, the house maintains its temperature (which it did not do before). I am very happy with the results of the project. Definitely recommend BA Morrison if you are looking to have some HVAC work done! read more

I would just like to say how professional and how courteous and how complete this company did on my system. It's hard to find somebody now days with such perfection. I give this company five stars from start to finish. I would recommend them to anybody. read more

I haven't wrote a review before because I wasn't sure how to write one. However I am sure now. I am serverly handicapped and can't take being cold. My wife and myself because we live in CV we decided that when our heater went out we would call Morrison to fix it. I not sure what happened but it was not fixed for two days ,although while I am freezing. It was a miserably experince and we ended up calling an outfit from Fremont who fixed it, Larry and Sharon Hermann 4812 Larimer way castro valley read more

These guys have taken care of all of my HVAC needs for years as well as they also service many of my neighbors. They have always been communicative in terms of scheduling, and have even accommodated me off hours and on the weekends. They will also be doing a new HVAC install in my new house within the next couple of weeks. If you are in the Castro Valley area...give these guys a call, you wont be disappointed...this is a family business with true pride in their work. You wont get this from some of the big shops. read more

BA Morrison was called to diagnose a floor furnace that was not working in Castro Valley.. Their technicians arrived and determined that it was a faulty gas valve and that the valve was old and no longer available. They indicated that the entire furnace would have to be replaced for $4000.00, and it would take a number of days to order the new furnace and install. Another heating company was called to diagnose the same problem and their technicians immediately identified a bad pilot and thermocouple assembly on the furnace. The technicians had the parts on their service truck and installed the assembly in 45 minutes. The total cost with travel time was $200.00. The problem with BA Morrison is that they did not diagnose the problem correctly (not a faulty gas valve!) and also they were going to totally replace the entire floor furnace for $4000.00 when the only problem was a pilot and thermocouple assembly. It appears that Morrison was trying to get me to buy a $4000.00 unit when a simple pilot and thermocouple was all that was needed to fix the problem. Because of this experience I was very unhappy! In the future will not select Morrison to do HVAC work! read more

I wish those old technicians are still doing services for customers. They will lose more customers if they are not honest. Not a trusted company anymore. Disappointed! read more

Called for an issue regarding my thermostat.. they were able to come in that day since someone canceled - quick fix - definitely coming back for future work read more

B A Morrison has provided great service over the years. I first used them while managing property. I put jobs out to bid and was always satisfied with their proposals. I have recommended them to friends and family who have come back to thank me for the referral. I have dealt with Mike D. (an estimator) and the owner, Brian. They are always polite, friendly and down to earth. They have never tried to "inflate" a job to be more than it needs to be. One person commented about playing phone tag. I have not encountered this problem. There may have been other circumstances involved (busy season during extreme temperatures, illnesses within the business etc.) Having had multiple good encounters with them I did not want to see a negative comment remain the lasting impression for "yelpers". read more

On time! Honest! Professional! And they return your phone calls promptly! I highly recommend! read more

I called BA Morrison today around 11:15 am for the first time to see if they could come take a look at our heater. The pilot light went out twice in the last week and we could not get it lit. Last week PG&E got it going but it was out again this morning. I was first told that they would need to call me back in the early afternoon but I got a call back within minutes due to a cancellation. I was told that someone would at my house within 60 minutes. The tech showed up within 15 minutes and was out the door within about 30 minutes and less than $200. He replaced one part, lit the pilot light and pesto we were in business. He also checked the carbon monoxide. I am very thankful for their quick and efficient response. Job well done. read more

I've used BA Morrison before in 2015 for a foundation repair. $7k in work, was done timely and professional, and 8 months later it seems all is well. A couple problems that resulted from the work being done were corrected free of charge in July. The problems began more recent, and though I had wanted to give them time to rectify, I draw the line at disrespect. Mike Morrison just hung up on me, calling my real estate agent a liar and disputing doing a fix that was their responsibility, claiming it wasn't something they caused. The cost of labor to fix the leaky supply valve to the hall bath is likely under $100 and they've received many times that from us in the last month. My agent said they pulled out the vanity to do some bathroom repairs, the supply valve wasn't leaking before, and now it is. Mike wants to believe his worker didn't pull out the vanity, but how about offering a well paying customer the benefit of the doubt? In addition to my agent, another contractor on site witnessed the removal of the vanity and was yelled at by Mike Morrison, even though his flooring work was done on time and despite delays from BA Morrison complicating his job. The industry as a whole is back-logged and though I've enjoyed working with Mike Morrison (who does all the scheduling), scheduling problems and miscommunication have been rife during this transaction. If they're not busy, I might recommend them, but after this fiasco, and being hung up on, I find them hard to recommend at all. It's not my fault that they overscheduled themselves, or that they can't keep their composure when under pressure. We started with an estimate on 6/7/16. Mike said they could start work in 1-2 weeks, and once started it would take 4-5 days. While we did make adjustments to the initial work, most of it was due to poorly written work estimates (and the sum total of work appears less than initial quote). Mike understood what we were seeking to have done in person, but multiple things were left out, poorly written (needing clarification) and he was difficult to reach to do so. When the work was finally started (6/29/16), it took until 7/26/16 to finish. The owner (Brian Morrison), himself, told me by phone that he pushed back my job to continue work on another job that increased their requested work. This was never communicated to me and I turned down opportunities to have work done by others (for less) in the meantime, still expecting (and being promised) that BA Morrison would finish the work faster. That wasn't the case. read more

They put a new heater in my house and it works perfectly! They even opened a vent in one of my rooms because it is constantly colder than the other rooms and now it is like the rest of the house! Definitely recommend this place for any heating/air conditioning/ or general contracting needs! read more

PGE did a maintenance check on the furnace and after they left it didn't work. Brian's technician Ivan, checked the circuit breakers and the furnace and found that it had a dirty thermal coupler. He cleaned it tested it and determined that it worked fine. Thank you Ivan. Definitely recommend this firm. read more

I'm very thankful for this company. They put in a furnace for my mother about five years ago and at 95 she is still happy with the work. The installment went quickly and easy for a period of 2 days. The workmen and office staff were all very courteous and professional. I have recommended them to a friend and he was very please with their work, too. read more

They did a great job at our home in Fremont. We had to replace the old Furnace with a new AC/ High efficiency Furnace. We had quotes from Costco and Lowes and both quotes came much higher and estimators they sent out were not knowledgable. I was impressed with Mike. He was knowledgable and he walked through the whole house taking measurement and checking the vent sizes before making recommendations. Their work was fast and efficient. I would highly recommend them. read more

Mike Depuis from BA Morrison managed our project to install two additional vents and upgrade/repair our heating/AC system. First, he was on time to give us an estimate charge free. Second, his estimate either matched or was lower than the other bids we received. He was very professional, explained the work to be performed well and gave us a detailed estimate. The work was done by a crew of two younger guys who were supervised by him. They were also very professional and on time. They completed everything in one day. A couple of months later we were not entirely happy with the heat flows as some rooms got too hot and some remained cold. Mike arranged for a service guy to come in on the same day to adjust the flows. There was also one tiny hole remaining in the bathroom floor to be patched up. It wasn't a big deal, but I mentioned it to Mike. He came in the same day to match the color and there was no follow up for a couple of weeks. As I was thinking that I should give him a call, he called me himself and sent out a guy for this 2 minute job. And they have a warranty on the jobs they complete. Overall, we are very pleased with the experience. read more

The nicest people answer the phones! Roger was running late but called to confirm, he knows his stuff and fixed the connection between my compressor and thermostat even programming it for me since I just bought the house and didn't know how! He replaced the furnace air filter on his own and made me feel like they are the "go to" guys when your HVAC is giving up the ghost! read more

Excellent customer service from the initial phone call with the service manager, Jim, to the heater repair itself with the technician Cody. Cody arrived on time, was polite and professional, explained everything clearly, and promptly got our heater up and running. Highly recommend. read more

I recently hired BA Morrison for a furnace and air conditioner replacement. I received very accurate information and competitive pricing from Mike D . Some of the tactics by competitors left me very disappointed. I cannot be any happier with the quality, outcome and attention to detail as they did an exceptional job. Thank you! read more

Great service! 40 year old furnace fixed with no fuss, no muss. Technicians, Andre and Justin were extremely professional and courteous and above all NEAT. Will definitely use this company again read more

We would like to recommend BA Morrison for their professionalism. Mark came out to do an estimate for a heater replacement and AC install and was very informative about everything that would need to be done to complete the job. Joe and Tyler came out to do the actual job. They were amazing! They explained everything as they went, avoided walking on our brand new sod in the backyard, and they were very cautious not to get carpets dirty as they came in and out of the house. Just wanted to say that our experience with everyone involved was really positive! read more

I had a problem finding an odd size heater register for our 40 year old house after a recent remodel. I was directed to Morrison Heating & Air by Pete's Hardware. Within moments Brian came out and helped me figure out which part I needed and sold me the right heat register. Should I need any work on our heating/ac system in the future, you know the first people I'll contact. Most appreciated Brian and Co. read more

Beatrice K. They are reliable, knowledgeable, helpful and I highly recommend them. They do not try to sell you more than you actually need!!! They are trustworthy. read more

I called last night about 4pm and left a message for mike to call back. I was told he would call me back tomorrow (today) in the am. I called back at about 1pm and was told he had appts and a set up this am but would be back in the office shortly and would be calling me back. guess what --------no call back as of 7:10pm. Customer service sucks!!!!!!! read more

They were great! Very helpful from the start. Before I even made the appointment, Jim was giving some advice on what may be the possible issue. We had two issues...one was our attic fan and all of a sudden stopped running. He told us to check our thermostat on the side of the attic fan to make sure it was still working and when my husband checked, the thermostat was set at 110 degree and once he lowered it, the fan came on...fixed! Our other issue was our air conditioner was running warm and he had us checked our filters first, but it was still not working properly, so they sent Tobey out. He was great!!! Five stars for him as well. He was very informative and went over everything with me and now our air conditioner is running as well. He even checked/replaced all our filters. When he did not have the size of the filter we needed for one of our unit, he went and picked it up and returned the same day with the correct size. Made it very easy. Highly recommend them!!! Very very professional and reasonable. read more

Top notch crew, very happy with their work, would highly recommend them. They replaced our furnace & hot water heater. I had 3 bids for the work & not only were they the only company to send one person out to complete the estimate (the others scheduled separate appointments for the furnace & hot water), they were also the most competitive & least pushy. They didn't try to sell us what we didn't need (one of the competitors was shameless about this). Mike was friendly, & efficient. He was the quickest to get us a bid & scheduling the work was easy once we decided to go ahead with them. The installation crew were bang on time, super friendly & were finished ahead of schedule. read more

This a great company for Heating and A/C. We had A/C added to our existing heating system. They provided sound and economical advice about the systems appropriate for our home and needs and a good price and warranty. The installation team was courteous, respectful, clean, on-time and efficient. I can not imagine going to another company for this type of work even if there price was lower. -- Dwight T. read more

We had a number of Contractors look at our Swamp cooler at our store but no one was able to figure out what was happening. Called BA Morrison and had a couple of their technicians inspect and fix the old swamp cooler. Unfortunately it did not last very long in this hot summer but it was not because of the work they did, it was just a very old unit and needed to be replaced. The service was always very professional and efficient. They are definitely a trustworthy company to get the job done right and they stand by their work! read more

First off, B.A. Morrison is a quality, class-act company that I would highly recommend, and here's why... My dad is elderly and lives in a pre-1940's house, in Alameda, without air conditioning. Ever since the house was re-roofed with asphalt shingles, as opposed to the original wood shingles, it heats whenever the outside temperature gets into the mid-70's. He told me that he wanted to get air conditioning installed, but I always kind of hesitated in pursuing A/C because he had asbestos wrapped duct work through out the basement, crawl space and probably in the walls. I figured if we were to ever install A/C in the house we would need to have ALL the duct work torn out in the basement, crawl space and walls, which I didn't think my dad could tolerate (hard for an elderly person to live in a house with the walls torn apart). Finally I got to the point where I knew my dad could no longer handle the heat. I searched around for HVAC companies and found B.A. Morrison. I called and spoke to Mike Dupuis, who is a very nice guy. Once I told him the situation he explained how the work can be done WITHOUT removing walls, etc. I was really happy to hear this and had him come to the house to work up a quote. Mike was very thorough when inspecting the house and presenting me with all my possible options. For the asbestos duct work in the basement, crawl space and walls, he explained to me that the duct work only had to be removed from the basement and crawl space. For the duct work in the walls, they would seal the area where the ducts go up into the walls and this would prevent any asbestos from leaking out. I was really relieved to hear that they could do this work without tearing out ANY walls in the house. The quote that Mike came back to me with was very reasonable. I researched, online, the equipment he included in the quote and found that they use highly rated, quality products. Based on all this, I chose Morrison to do the work. The asbestos abatement company that came out on the first day was great. They take their job very seriously and did a phenomenal job of sealing up their working area, all the vents in the house, etc. They were very systematic and cautious when removing the old duct work and had the job done in one day. The next day the crew from Morrison came out and started work. They are a great group of guys who I felt comfortable with letting them go wherever they needed to in the house. In fact, on various days while they were working there, my dad and I went out to lunch; we had no concerns with leaving home while they were working. This same group of guys are also very knowledgeable and skilled in their craft. They did an amazing job with planning out the placement of the equipment, the duct work, plumbing, and electrical lines. I'm a do it yourself-er type and I was in awe of what a great job they did. I was especially impressed with how they were able to route the duct work in the small basement so that my dad now has a lot of head clearance and extra storage room. Once everything was installed and up and running, my dad and I were amazed at how much cold air the system pumps out. This was really beneficial this past Summer when Alameda actually had some hotter than normal days. Now that it's Winter, the new, efficient heater is doing a great job at keeping the house warm. Thanks again Mike and crew! read more

I've relied on BA Morrison for a decade or so to deal with any issues related to my AC unit. My experiences have been consistently excellent - personnel have been highly competent and professional. The last two service calls were handled by Ken Blythe who was just great. He arrived promptly, quickly went about diagnosing the problem, clearly explained what was needed, including options where appropriate, and carried out the required repairs. In addition he took some extra steps to ensure the unit operated well in the future. In sum, I couldn't be happier with BA Morrison's service. read more