I've visited many Salvation Army stores throughout Chicagoland, but this location has been by far…read morethe most unwelcoming and problematic. Beyond the disorganization and extremely high prices, the most troubling issue is how customers are treated, especially those who are African American, Hispanic, or simply appear as if they don't belong in the eyes of the staff. There is a repeated pattern of racial profiling and false accusations. I've personally witnessed several incidents where African American customers were followed around the store, accused of switching price tags without cause, and treated with clear suspicion. In one incident, a young woman held clothes up to herself over her outfit to see if they would fit, since there is no dressing room. A staff member immediately accused her of trying to steal. That level of hostility is completely inappropriate. This is a thrift store, not a high-security facility. Ironically, most of the staff are minorities themselves, primarily Hispanic women who have worked there for many years. Yet they continue to target their own community, along with African American customers, creating an environment of constant judgment and control. One particular woman, who has been there the longest, insists on always being at the register and refuses to let anyone else take that position. That kind of control is concerning, especially when it seems to be tied to who gets followed, accused, or mistreated. On a personal note, I experienced this behavior when visiting with my boyfriend, who is African American and a practicing attorney. He was followed through the store and accused of altering a price tag, with absolutely no evidence. When we raised our concerns to staff, we were completely brushed off. In addition to the unacceptable treatment of customers, I believe the Salvation Army should conduct a full audit of this location. The prices are far beyond what is reasonable for a secondhand store, and there are real concerns about whether items are being priced and tracked appropriately. The way some employees behave, it is as if they are personally losing money. There is no other explanation for the level of aggression and defensiveness we have seen from them. This store does not reflect the values the Salvation Army promotes. The staff operate in a culture of suspicion and blame, treating people especially minority shoppers as if they are criminals rather than individuals simply looking for affordable clothing and household items. I sincerely urge Salvation Army leadership to investigate this location thoroughly. What is happening here is not only unacceptable, it is harmful to the very communities the organization is meant to serve.

This place is so big its somewhat intimidating. I stopped on my way home from Chicago and weaved my…read moreway through the aisles to see what I could score. There was an abundance of shoes, clothing, appliances, housewares, electronics and toys. I spotted a large vintage mid century ashtray and a couple of vintage planters that I scooped up, but didn't have time to dig further. Note - all items are sold 'as is', so make sure you test and inspect them thoroughly.

Fast and efficient service. Got our snowblower up and running the next day. Service call was very…read morereasonable.

From the owner: Lawn Mowers and small engines, i.e., lawn tractors and pressure washers, etc. (Repair). Lowest…read morerates guaranteed. Fast return time. Same-day service available. Pickup/delivery available. Warranty. 50 years of experience.

When my mower failed to start, they came and picked it up. Even though they were saying two weeks…read morethey had it running within a week and got it back to me.

I got their Bradley 48" stander, I love the mower. Built like a tank, and climbs hills like a…read moregoat. I cannot get this sucker stuck where my garden tractor with locking differential normally would. Very comfortable platform, and it will mow that grass. I had an issue with the B&S engine on it, needed servicing, a warranty repair thing. I brought the mower to a local authorized Briggs repair center (Arlington Power Equipment), they were a joke! Held it for 10 days until they could get to it, then just did a quick looksee, nothing was repaired, they just totally left me hanging! So I contacted Bradley directly, they sent out their guy to come up here to pick up the mower. He haul it down to Bradley IL to their service center, they got it fixed and delivered back to me within a week. I'm quite happy with the mower and happy with the follow-up service.