Zoom has fixed a few appliances for us. Always professional, timely, polite, patient. They know…read morewhat they're doing. Take time to explain everything and answer any questions. The owner came on one of the service calls, very nice guy. His sons have worked for him as well, also great techs. Good value for the work they do. Wouldn't call anyone else to fix our stuff. The company's great and love the family. Zoom is awesome!!

I called & made an appointment. A text was sent to me confirming the appointment. No one showed…read moreup. No one called or texted .....ever.

I called them and told them the lid lock on my washing machine was not working. Two ladies came…read moreout, pushed the start button on my washing machine three times and said you need a new lid lock. They were there for 3 minutes. I was charged $125 and told they would get me a quote. The quote was $200 to come back and install a $70 dollar part. Most companies will take the initial charge off of the second visit if a part needs to be ordered. I would not recommend them. Feeling ripped off. I'm just going to let them have the $125 but they are not coming back to my house, ever. Gina F (not Buy and Drive Autos).

Didn't end up using them, their quote just for a diagnosis was $125.00…read moreThey might be a reputable appliance repair company, but I did get a referral for another company and was just calling and researching quotes

baz was amazing, came figured the problem out. came back fixed the problem in 15mins. I appreciate…read morehis communication and warmth while he fixed the dishwasher. amazing guy.

They were assigned to me by American Home Shield for diagnosis and repair of my fridge. After two…read morevisits they not only could fix it, they asked American Home Shield to assign another company for second opinion. SMH

Shane came out to assess my dryer after it stopped functioning despite having power and being…read morecleaned of its lint trap. He determined it was an internal thermostat fuse that popped to prevent a fire. He waited for the part and replaced it in a subsequent visit. Fast forward a week, my dryer again has the same issue. They came out quick and we took preventative action (clean dryer drum and vent from laundry wall to external wall). Both my drum and vent conduit was relatively clean. So it looks like our control panel is faulty and would need to be replaced given its false positive for overheating. Instead of incurring additional part and labor costs which would have amounted to half of a new dryer anyway, I elected to replace. So although our dryer didn't work or get resolved, Shane was thorough and polite and engaged my husband and me on what was going on and steps forward. I'm glad to hear that Doc Danielson hires veterans and had a great technician who wanted the best outcome for the customer even if the appliance wasn't worth saving. If something craps out again, I'm sure I'll go back to get good honest work. Thanks Shane and thanks Doc Danielson!

Love the service they provide. Our dryer was making loud noise. So we found them based on…read moresuggestion on next door and called them. They had a technician available on same day! Steven was the assigned technician, he gave us the quote and suggested that replacing is better than fixing it without wasting our time and money also did a temp fix which would make it work for few days! Highly recommend these guys if you have appliance issue.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

They buy cheap parts on Amazon for $30 and then charge customers $300 for the same repair…read more Extremely overpriced for the quality of work and materials used. I later found out the replacement parts were low-quality generic items anyone could order online for a fraction of the price. The communication was poor, the transparency was nonexistent, and the whole experience felt dishonest. If you're going to charge premium prices, at least use premium parts and provide professional service. I would not recommend this company to anyone looking for fair pricing or trustworthy repairs. Make sure to always ask for the exact brand/model of the parts they plan to install and compare the prices yourself before agreeing to the job.

I waited all day for any kind of phone call to let them know that they were running behind or they…read morehad another emergency that they had to get to so they didn't show up until almost 930 at night backing on my washer when they were finished and bent it all up so I have tried to call them several times with no avail so I definitely wouldn't recommend

Operating now as Dallas Dual Dynamics. they did not resolve the problem and then charged more than…read morewas quoted. An employee took property from my house without permission while they were there. Owner has been unresponsive when I try to contact him.

Great experiences both times I've been to Best Appliances. Prices were always reasonable and they…read moreare willing to negotiate a bit even! Edwin was at our house delivering the appliances within 2; hours and does a great job. Please go see them!!

I can't say enough good things. They were at my house within 30 min. Diagnosed the problem, full…read moredisclosure price for fixing it but not pushy at all. I highly recommend them!