My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

It took over two months for them to inform us that the machine was deemed irreparable; a decision…read morethey had actually made a full month earlier. That determination was "lost" internally and never communicated to us or to American Home Shield. Despite calling weekly for updates, we were repeatedly told that parts were on order when, in reality, they were not. On top of that, getting anyone on the phone was nearly impossible. Calls routinely went unanswered, and Karen and Jennifer consistently failed to return messages. This was an extremely frustrating and unacceptable experience. I would not recommend this company as dealing with them was truly horrific.

We've used Zoom several times and always had great service!! Truly trustworthy and ethical which is…read morehard to come by these days!!

Father and son local business with excellent customer service and knowledge on appliance repairs…read more Quickly replaced the electric board on my oven.

Didn't end up using them, their quote just for a diagnosis was $125.00…read moreThey might be a reputable appliance repair company, but I did get a referral for another company and was just calling and researching quotes

dryer was tripping cb. we were told a thermister was bad, cost 331 but would be recoverable if not…read moreproblem. did not correct cb tripping and could not be removed for credit as it was scratched. we cut our loses and ordered a new washer

2nd update. Technician has been out twice. Said fixed. Nice guy…read more Leaves and same error for now 3rd time. Now two weeks without washer. Biggest frustration is this AI company. Called 3 times between yesterday and today to try to resolve this. No call back. No tech. Lost in the void. Extremely frustrating to have to come here and review to try to get someone resolve the issue. Hoping we can figure this out, but be wary of complete lack of customer service if first call out doesn't work.

I am extremely disappointed with my experience with this company. I called them to diagnose my…read morerefrigerator because it was not cooling properly. After their visit, I was charged over $500 to replace a heating coil and a defrost fan. Unfortunately, those repairs did absolutely nothing to fix the issue. Now, after spending that money, I'm being told that the compressor needs to be replaced -- which apparently was the real problem all along -- and they want to charge me even more. I don't understand why this wasn't properly diagnosed in the first place. A professional appliance company should be able to accurately identify the root cause before charging customers hundreds of dollars for unnecessary repairs. I feel like I paid a significant amount of money without getting the problem resolved, and now I'm being asked to spend even more to fix what should have been correctly identified from the beginning. Very frustrating experience, and I cannot recommend this company based on my experience.

Shane came out to assess my dryer after it stopped functioning despite having power and being…read morecleaned of its lint trap. He determined it was an internal thermostat fuse that popped to prevent a fire. He waited for the part and replaced it in a subsequent visit. Fast forward a week, my dryer again has the same issue. They came out quick and we took preventative action (clean dryer drum and vent from laundry wall to external wall). Both my drum and vent conduit was relatively clean. So it looks like our control panel is faulty and would need to be replaced given its false positive for overheating. Instead of incurring additional part and labor costs which would have amounted to half of a new dryer anyway, I elected to replace. So although our dryer didn't work or get resolved, Shane was thorough and polite and engaged my husband and me on what was going on and steps forward. I'm glad to hear that Doc Danielson hires veterans and had a great technician who wanted the best outcome for the customer even if the appliance wasn't worth saving. If something craps out again, I'm sure I'll go back to get good honest work. Thanks Shane and thanks Doc Danielson!

Love the service they provide. Our dryer was making loud noise. So we found them based on…read moresuggestion on next door and called them. They had a technician available on same day! Steven was the assigned technician, he gave us the quote and suggested that replacing is better than fixing it without wasting our time and money also did a temp fix which would make it work for few days! Highly recommend these guys if you have appliance issue.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

They buy cheap parts on Amazon for $30 and then charge customers $300 for the same repair…read more Extremely overpriced for the quality of work and materials used. I later found out the replacement parts were low-quality generic items anyone could order online for a fraction of the price. The communication was poor, the transparency was nonexistent, and the whole experience felt dishonest. If you're going to charge premium prices, at least use premium parts and provide professional service. I would not recommend this company to anyone looking for fair pricing or trustworthy repairs. Make sure to always ask for the exact brand/model of the parts they plan to install and compare the prices yourself before agreeing to the job.

I waited all day for any kind of phone call to let them know that they were running behind or they…read morehad another emergency that they had to get to so they didn't show up until almost 930 at night backing on my washer when they were finished and bent it all up so I have tried to call them several times with no avail so I definitely wouldn't recommend

Operating now as Dallas Dual Dynamics. they did not resolve the problem and then charged more than…read morewas quoted. An employee took property from my house without permission while they were there. Owner has been unresponsive when I try to contact him.

Great experiences both times I've been to Best Appliances. Prices were always reasonable and they…read moreare willing to negotiate a bit even! Edwin was at our house delivering the appliances within 2; hours and does a great job. Please go see them!!

I can't say enough good things. They were at my house within 30 min. Diagnosed the problem, full…read moredisclosure price for fixing it but not pushy at all. I highly recommend them!

the best service possible. very punctual and a lot of knowledge I would highly recommend themread more

From the owner: 16 Years of Appliance Repair Experience. Veteran Owned and Family Run and we strive to help you by…read morebeing communicative, courteous, and clean. We have special equipment to make your repair as safe as possible for your home. Path Appliance Repair "Bringing New Life to Your Appliances"