I needed a new tire for my 2023 Equinox. Since a side-wall puncture can't be fixed, and even though the tire had less than 6,000 miles on it, a new tire was in order. I called the original dealership to get a new tire but I wouldn't be able to get in until 4 days later. I live about 15 minutes from Bachman, so I gave them a call. I ended up talking to Ethan and he took some information and after a while said that he had the right size in a different brand if I wanted it quickly. When you're talking a consumer vehicle like an Equinox, a tire is a tire, so I said that's OK. I mentioned that they didn't have available service appointments until late Friday or Monday and I didn't really want to have to keep putting air in the tire. Ethan said, "Tell you what...when can you come in? We'll manage to get you in to it'll be fixed before the weekend". I arrived at 10am the next morning and met Ethan, who took some information and my keys. I went to the customer waiting area while they replaced the tire. I expected a couple hour wait so I brought my work laptop so I could be productive. The customer waiting area is enormous, with probably twenty chairs for those whose cars needed attention. There's a snack vending machine, a soda vending machine, and coffee and water available. There is also available power and a couple computers for use while waiting. On the wall, an 85" television tuned to Rachael (well, except for me. I just put in my earbuds and listened to jazz music). Free wi-fi is available for those needing a connection. The chairs were comfortable, if a bit low, but once I sat down I didn't plan on moving. About an hour-and-a-half later Ethan came out called my name. The care was done! Conveniently the cashier's desk is located immediately adjacent to the waiting room. I sign a couple pieces of paper and pay them the $230 for the tire and I am OUT the door. This was my first service experience with Bachman and everything went great. From Ethan fitting my into a crammed schedule to the 3 minutes it took me to check out, I have no complaints! I think I know where I'll be bringing my Equinox for services! read more

At first, our experience with the sales team was a good one. So much so that we bought a Second vehicle later. Unfortunately, our negative experiences have been with the Service Department. We've had to visit twice and both times they refuse to give us a vehicle as a loaner or even try to offer an option. Not only will they not provide a loaner, but they don't even try. They say that's their policy and that's it. These are business vehicles and we cannot be without Transportation. You would think that purchasing a vehicle over $100,000, The dealership would offer a little better service.. We will have to rent a vehicle for our business while they take their time diagnosing and fixing our brand new vehicle. Very disappointed. We won't be buying a third from there for sure. We will seek another Chevrolet dealership with a helpful, Service Department. read more

they took an old lady. I'm 68 now and bought this Buick in 22 and had to bring it back because it was having problems with lights being on for several things and they claimed to have put a coil pac and something else but guess what, I had someone look at it and the factory seal was still on it and it was falling apart and when they checked the coil pack it was factory to. the oil pan had cracks and a leak from transmission hose. we cannot afford thousands dollars to fix what should have already been fixed. I'm telling everybody that I cannot get them to make this right. it is a 2016 and it had 97,000 when I got it. it is 2026 and it hasn't hit 116,000. I can't go to the store and back because it wants to die! I'm lucky my work is within walking distance. I want them to make this right. thanks read more

Made an appointment to get my high country looked at. Dropped it off at 7:30. Finally got the hold of someone at 3pm and they said it hasn't been looked at and it won't be till tomorrow.. I said, I made an appointment.. the person told me that doesn't matter we look at them as they come in.. and the appointment is for you to talk to a technician not for them to look at it. Now who knows when they'll look at it.. could be tomorrow could be the next day. Most likely the issue won't be fixed and they'll charge me even though it's under warranty. Cause they just seem that shady. This isn't the first time I've gotten crap service from this place. read more

Bought brand new 23 Sierra. I've had motor replaced 2 times with only 45k on it. Dash blew out 2nd day of ownership. Since last motor was replaced now service 4x4 light stays on and i keep taking it back to dealership only to be told they can't reproduce why light is coming on. now the Electronics warranty is about to expire they keep push me down the road till warranty runs out so they can charge me an arm a leg for warranty work...STAY AWAY FROM THE CON ARTISTS....THEY WILL STEAL YOUR HARD-EARNED MONEY FROM YOU AND HAVE A PARTY CELEBRATING YOUR LOSS AND THEIR GAIN. RUN FAR AWAY FROM THESE IDIOTS. THE WORLD IS FULL OF PEOPLE WHO DON'T KNOW WHAT THEY'RE DOING AND THEY ALL WORK AT BACHMAN. read more

I checked around the internet to find out who would give me the best price for buying my 2008 Corvette. Realizing it would be less than selling it to a private party, Bachman offered me the best deal. I had to take in consideration that I did have an existing loan, and a private party would be skeptical of me not having a clear title in my possession. That's where I met Lauren. I was really impressed with her knowledge, professionalism, and the desire to get the job done not only quickly but hassle free. I put the Vette on a U-Haul and drove from Montgomery, Al, arriving at Bachman just before they opened. Lauren went to work and after the test drive, told me that my check would be ready in less than 10 minutes, in which it was. Lauren is a truly caring person and knows how to treat her customers. THANK YOU Lauren!!!! read more

Just letting everyone know NOT to buy a used car from Bachman I got better vehicles over the years from Albin used cars and Riggs motors they are old buy here pay here lots. read more

Dan is one of the car salesmen at Bachman. My husband and I would never go to anyone else! He is the best!!! He consistently adds a personal touch; he sends us both birthday cards. Throughout the year, you know Dan is thinking of you and your family. I have never met a more likable person! He is the face of Bachman for us, and represents the company so well!!! We have bought a lot of cars from Bachman; they have been fair and consistently good to us! We would not go anywhere else; and Dan is a big part of that! read more

Waited a week to get my truck in. Had the first appointment at 7:45 am. Called Terrance my service advisor with no response. Drove over there around 5:00 pm the same day to see what's up and he tells me that they are 3 days behind once you get your car in . They have no car loaners and are no help with getting a rental. Here it is Friday and again he hasn't called me back. My truck is in there for the same reason they fixed last time and charged me $550 for some that didn't need replaced. Very poor customer service do not take your vehicle to this place. read more

Excellent quality service. They always do such a great job with my 2023 corvette. Bachman dealership is Very timely and very communicative. I feel I am in good hands everytime I drop my car off for a repair. Ethan is excellent as well and very communicative about any concerns I have. read more

Bachman Chevrolet - 2023 Chevy Corvette - Auto Repair Near Me - Louisville, Kentucky

Thank you you've been awesome anytime I needed you i swear you would come in mins oil changed detailing I swear dealing with you had been a pleasure like family if you need a car hes your guy honest hardworking just taking care of his family prices awesome Garret auto sales is the place to go to get the best deals and best service thank you Garrett for everything I would recommend you to all my family and friends my son thinks the world of you too read more

this is hands down the worst service i was charged $21000. parts a little over 7000 labor 14000 in labor for a job that has book hours of 17 hrs Held me hostage but will see me in court read more

Don't ever buy a vehicle from these lots. Don't be fooled by their big name and lots, they are as dirty as they come. Bought a used 2017 Dodge Ram that needs a new transmission, just 6-8 weeks after buying it. I haven't towed anything or driven it hard. Engine light came on not 100 miles from buying it. They pretend really nice in their commercials. How they stand behind their name and dealership is beyond me. I personally could never do that to another person or customer. read more

DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler Collard, the service consultant, avoided calls and left early before we picked up the car. Susan Whelan, the service consultant who was there when we arrived, was rude and left the building without answering what happened. Tony Jefferies, the service consultant, was sitting there putting in his two cents and not helping. They lied and said the Wayne manager left for the day when he was there and came out at the last minute to try and figure out what happened. Wayne stated they would never let a vehicle leave their lot unsafe to drive. Well, you did. read more

I didn't purchase the 2022 Chevy truck personally. My pops bought the truck for himself on my recommendation. He put down a deposit sight unseen except the pictures on line. He was on a road trip from Alabama to Virginia Beach, so he detoured to get the truck on the way. He is happy with his trade in value and the price of his new truck. The salesman even helped him move of his luggage of the old truck and then reload it in the new one. That's what you call full service. The truck He bought was the 2022 High Country, red with 3700 miles. Thank you to the salesman for helping my pops. read more

In 2022, during the global chip shortage, I purchased a truck from Bachman. The truck lacked 2 key chips; the active fuel management and parking assist. I was given a $50 credit and a promise that these chips will be installed for free at a later date. Two years and 20,000 miles later, I find myself entangled in a continuous loop of delays concerning the delivery of the promised chips. Additionally, my truck's infotainment system has encountered issues that require a dealership fix. Despite my efforts to communicate this problem to customer service, my concerns have been met with indifference, leaving the issue unresolved. For those who prioritize exceptional customer service and post-purchase support, I would advise reconsidering a purchase from Bachman. My experience suggests that once the transaction is completed, the commitment to customer satisfaction and assistance significantly diminishes. read more

Looked at a used 2015 200. Sales manager threw a tantrum when I offered lower price due to scratches all over hood. Went across the street to Carmax and bought a much nicer 200 with less miles for a couple thousand more. Guess they didn't want my business. read more

We stopped by to check out one of the used vehicles on the lot at Bachman Chevrolet and ended up driving it home. After several dealership visits, many test drives, and several makes and models, the mix of a vehicle that satisfied our needs and the low-pressure, helpful sales person sealed the deal. read more

The sales representative was extremely disrespectful, actually had the nerve to say why don't you came back when you have more money I have other customers on hold and said enjoy the free water, treated me like I was wasting his time. I also think it's funny how on their website I left a comment and they deleted it. Do not buy a vehicle here! I'd give no stars if I could. read more

Bachman is the best Chevrolet Dealerships in Louisville Ky. You may have to wait for your car to be repaired or serviced but there is a reason for that. THEY ARE THAT GOOD AT WHAT THEY DO AND STAY BUSY! We will only take our Camaro to Bachman Chevrolet. The staff is very friendly and always takes care of my car when it is in for service or repairs. It is worth the wait to have your vehicle fixed right the first time. read more

Bachman Chevrolet - Auto Repair Near Me - Louisville, Kentucky

I wish I could give negative stars. A 2021 truck should not break and be covered under warranty at 15 K miles. It was a factory recall on the black widow package from Fox/SCE performance. Bobby Alvey in his wisdom told me "that's what I get for buying a big truck". I spent over 30 hours dealing with this with very little or no respect. He should be fired for telling a customer that when they sell these modified trucks and claim the reason to buy is because they cover the warranty. Not only the disrespect, but the 3 hours to get an oil change and tire rotation. I was at Bachman so many hours for maintenance issues, I really expected a 1099 for my taxes. I would not buy anything from them if they are going to be the ones to service. BUYER BEWARE!! read more

very horrible service. I been trying to talk to somebody in finances for three days now . only thing I get is a voice mail and a faked promised call back. they're still taking money out my bank account from a car I no longer have. and they're acting clueless. very horrible dealership would not recommend lol. and they also had me paying $17,000 for a 2015 Chevrolet cruze with over 100,000 miles. beat my head in read more

We bought our Chevy Colorado from Bachman about a year ago now and I wanted to wait to review them, not only on our purchasing experience, but on customer care at our first service as well. Because, let's face it.. everyone who purchases a new vehicle from a car dealership walks away feeling like they are gonna walk a little funny for a few days... am I right? We had our first service there a few months ago, so at this point I feel like I have an adequate amount information. When we purchased our truck, we had called around to a number of dealerships and were given a bit of a run around about what was actually available to us with the make and model of truck we were considering purchasing. Other dealerships had given us the wrong information, and someone at Bachman had also given us the wrong information. But, the salesman that we talked to couldn't figure out why we had been given the wrong information or who had given it to us as nobody was copping to it, supposedly. But, when it came down to it, they had the vehicle we wanted, and since we use Bachman Subaru for our Subaru maintenance, we decided to purchase our truck with Bachman Chevrolet. Our purchase experience was fair... a little bit on the pushy side but that's to be expected in many dealerships. We feel like we were given a fair price, and managed to get some extras thrown in, which made us feel a little bit better about the purchase. Because the truck is not our primary vehicle, it took a while for us to actually reach our first maintenance, and I took the truck in this winter for its 5000 mile service. 3 free services were thrown in with our purchase, so this routine maintenance and checkup was "on them". Yet, I was still given a kind and courteous reception, and service was fairly swift despite me not being a "paying customer". The service waiting area is comfortable, and has a number of computer workstations with printers and places to charge your devices. The staff there are all pleasant. Overall, I'm pleased to be a customer of both Bachman Subaru and Bauchman Chevrolet, and while I have had a few complaints with the Bachman Auto Group, it seems to be less from a vehicle service standpoint and more from a customer service standpoint. read more

Bachman Chevrolet - Auto Repair Near Me - Louisville, Kentucky

POOR. I made an appointment to test drive a truck, drove 3 hours to the dealer. My salesman was not there, no big deal, but after learning that i found out they sold the truck the previous day. UPSET. A courtesy call should be given in this situation. Test drove a 2nd unit, not what i wanted, but close. It had a tire issue. The tires started singing at 30 mph. I worked for a dealer 12 years ago, and if units had issues we fixed them before putting them on the lot. This type of BS is not acceptable when customers are putting this much money and time on a car. I GOT MY BETTER DEAL THAT DAY AT STERNBERG CHEVY, THANK YOU DONNIE ROBINSON! read more

Absolutely ridiculous and absurd. Never again will I buy a Chevy and certainly will not recommend Bachman. The gear shift in my care literally broke off from the transmission. Maybe it's just me, but that is a BFD! What that means is when you attempt to switch gears, you are SOL. Here's how it started. I called GM they had me call a local dealer to have it repaired because of a recall as this has the possibility of effecting over 1,000,000 cars (yep, that number is accurate). So, I called the dealer that is closest to my house and made an appointment for the next available appointment which was Monday morning. On Monday I go over and pull my car in at Bachman as on Thursday evening, the lovely man at Auto Zone help me rigg a temporary solution until I was able to get my car in. To avoid trauma, I left my car parked all weekend. As I am telling the "car advisor" the issue, he informs me that they cannot fix it because the recall was in 2014. And here is the kicker, apparently I HAD ALREADY HAD ALREADY HAD the transmission issue "FIXED" in 2015 AT BACHMAN. Yes, people Bachman allegedly "fixed" the issue before it was an issue 2 years ago and now will not stand by their terrible work. When I asked, why that was the case since they were supposed to have allegedly corrected the matter 2 years ago, the reposnse was, "Let me take this to the manager." The manager pretty much said, "So. not our problem it was probably a faulty part." Yes, that happened. Bachman essentially admitted fault to putting faulty equipment on my car and now won't fix unless I pay them. Seriously. Do you seriously think I am going to pay you for an issue that it appears your dealership's incompetence created?! Uh no. So, apparently when I brought my car in 2 years ago, they "fixed"about 10 recalls -- so now in addition to having a real mechanic repair Bachman's first failed attempt at repair, I will have to have an actual professional mechanic check on all of the work done by Bachman as it appears to have 2 year shelf life. Let me reiterate, don't trust this place with repaing your car and at this point, I would not recommend buying what will likely be a lemon from that place. read more

Bachman Chevrolet - These are just 3 of the Chevy recalls. The one that I am aware of that Bachman failed to repair is the transmission shift cable fracture. - Auto Repair Near Me - Louisville, Kentucky

Bachman is great when you are on their lot with money to spend. Let the volume control on your Jeep Patriot go out and you call with questions about your warranty though, and you got a better chance of getting Joe Biden on the phone than you do someone there that can actually help you. read more

I purchased a new 2011 Chevrolet Suburban LTZ and was an expensive vehicle. The dash has cracked in 3 areas : 1 above dashboard and 2 in the corners of the passenger airbag. Took back to dealer and was told nothing he could do because it's trim. So frustrated I bought a $60k vehicle and they won't spend $1400 to fix what is obviously a problem, I won't be back there to buy another. I have since bought a Yukon from another dealer and love it! I think what made me so mad about Bachmann is that I bought the extended warranty and also the extended interior warranty and neither covered the car. Neither warranty was expired. They just said it was considered trim and not covered. read more

I came in a couple weeks ago with my battery draining when the car sat for a couple hours. I had already replaced the battery, auxiliary battery, and the starter myself and informed Shane that when I brought my car in. They ended up charging me close to $700 to replace to circuits. When I went to pick the car up the battery was still dead and needed a jump. This proved to me right from the start that they didn't check their work. Shane said there was no one available at the time to test the battery so I just took the car home. The car did start up fine the next morning though. Im assuming it just needed to be recharged one last time. But they should've done this before telling me my car was good to go. Not even 24 hours later my brakes start messing up badly. When I barely touch the brakes the car slams to almost a complete stop. I almost got in an accident because Chevy did not check their work and gave me an unsafe car to drive. I called Chevy over and over again and was told Shane was gone on vacation and wouldn't be back for almost 2 weeks and that I could speak to someone else but when they transferred me I kept getting hung up on. I kept calling back until I was finally able to at least leave a voicemail and never received a phone call back from them. I ended up taking my car to the company that repaired my brakes back in December to have them check the work. They said the booster is failing and could've had something to with the work Chevy had previously done on it. I called Chevy again and was able to speak to Susan who was rude from the very beginning of the phone call and said she didn't see how it could be their fault. She said she would tell her manager to call. To no surprise the manager never called me. Don't take your car here unless you're fine with paying additional hundreds of dollars and potentially getting in an accident due to lazy and incompetent workers. read more

Went to get express oil change today and the wait was 1.5 hours. Told them that wasn't very express. The guy said " well that's what it is. We're busy". Really didn't want to use them b/c years ago went to pick up my camera from routine work and they lost the key to my new car. Swore I would never return. Learned my lesson. Tell Mrs Bachman her service department needs work. read more

Was real disappointed in the process for the c8 z06. I placed a deposit about 6 months before the announcement. I read the entire agreement and was basically going with chevy dude since they get the most allocations and were only charging a small dealer fee. Well days after the release they announce they are NOT honoring the agreement and now want "fair market value" for the z06. Basically means we are gonna charge you way over msrp even though you placed a deposit a year or 2 before the release. I messaged numerous times for clarification and never got a reply. Don't wanna give my business to a dealership all the way on the other side of the US if they can't respond and honor agreements early on. read more

I have been doing business with Bachman Chevrolet for 28 years. I have purchased six new vehicles and two used vehicles from them. They have always treated me fairly and respectful while negotiating a deal. Tammy France is my go to sales person. She's awesome! She truly makes buying a car a pleasant experience. That's really saying something! Should you need service see Tony Remfry. He is awesome to! Fair and reasonable and knows what he is talking about. I am a savvy buyer and know cars well and I trust them to take care of me and my family. They take care of my business vehicles as well. Keep up the good work guys! D Jones read more

So.. I purchased a "new" to me car about a year ago (from a different dealer) AND I had just started at a new position for my company in Louisville, commenting back and forth from NKY (Cincinnati). Well, I totaled my car 3 days after starting here in Louisville. Needless to THANK JESUS for GAP coverage! Anyways, after learning the car would be totaled out I was in a mad dash to replace my car so I could have transportation to and from on my journey between Louisville and NKY . Well I had always wanted a Malibu since well FOREVER, ok since high school . So we decided to take a look at Bachman due to the location of the dealership ... I was a rainy Sat morning.. we walked in the showroom and before we could wipe our feet there was Mr. Patrick Jordan who greeted us with a smile that never left his face. Patrick was truly amazing, he had exceptional costumer service and he did NOT behave like a car sales man he talked to us like normal people ... no pressure, no expectations, we let him know exactly what we were looking for and he provided options. All and all it didn't take but a few hrs. And was hands down the best car buying experience we have ever had. Will recommend and will return -one happy costumer read more

I owe a lot to Dave Neison our salesman who sold my husband and I a new Chevrolet Colorado July 3rd right before closing for the holidays. He never pressured us, always answered our questions, compared the difference when we asked. When buying, he is a MUST to have to wait on you, help you every step of the way, guide you with no pressure with your purchase. For me, Dave treated me as a human being, working around my disability, he truly cares about his clients, not because he has to. If you want the most knowledgeable and compassionate salesperson, ask for Dave Neisen you won't get any better!!! I wished when we got the keys I would have taken a photo but was past closing time. I thank Dave for making it my best days since my the hospital during covid & my birthday this month. We had driven 3 1/2 hours to buy from Bob Hook , everything was a lie, we were so disappointed, finding Bachman dealership was an accidental find, a great one! Due to July 4th we got there with 45 mins left before closing, pulling up it was very nice to see a huge inventory to choose from. I quickly knew exactly what I wanted, excited three to pick from! Dave explained which each had for upgrades and why. Dave and the finance office( sorry I forgot the gentlemans name) was also was very kind, and knowledgeable, we thank him to. You know when your at a caring dealership, my husband seen Dave pay for a bottle of water so I could take my seizure medication. It was as if he treated us as family with all we went through with massive surgery, with complications, knowing I spent my summer in the hospital alone. He never complained of all he went through his own health, as he had mentioned my license plates I had purchased due to losing my mom from cancer, he was a survivor. It is made me sad because I know here he was helping us, not have a robot, but a guy like Dave who cares and loves his job. Kuddos to a fighter, and hope he works for your dealership for another 10 years. My Chevrolet Colorado New Truck: I've really have drove my husband crazy buying this truck, I've done so much research, wanted a desiel but knew it wasn't what I wanted to spend. Every time I had a chance, id bug him to death especially if i found more information on its performance., for a while it had to be a diesel or else for my husband. Dave explained there wasn't much difference in how much it would haul, especially with it being my truck, I still could pull an airstream etc. I loved the truck the same color as my husband's truck and big enough for us and my Great Dane service dog waiting for all the custom covers to protect my truck lol. I never thought I'd get a truck with my disabilities, no set time when I'd be here,, but this truck as Dave shared, the peace of mind, the extra SOS emergency, the many features I needed to keep me on the road, really gave my husband a peace of mind.. I do love the tow package just in case we chose to add a smaller or a toy to haul. If it wasn't for Dave would we know the difference between the different three types depending on what the dealer added when buying. My husband pushed back buying a Shelby for me, Dave really made a bad day, turn into a great day ill never forget. Our Perks We Thank The Dealership! We received a lot of discounts, first responder, oil change, gap, and the lowest rate I've seen on a truck loan! It took us around an hour from start to finish with a full tank of gas, nicely cleaned, got to love the new truck smell! 11 miles on the dash after we had taken it for a test drive. Dave is a huge asset to this company!! I thank each of you guys, and treating me past my disability. Thanksagain in helping us, staying over closing time. We recommend first to ask for David, and walk out with a great peace of mind with Bachman Chevrolet a new or used truck or car! Will be posting photos soon!!! read more

I am very upset because I went to try to order some parts for my car and the service they gave me was the worst, very bad the person who attended me was very angry and did not order the parts for my car the service of that place is very bad!!! read more

Bill Smith in Chevy collision was so rude and belittling to me as a customer! I was calling about a part that I ordered and told me that he could not help me! Will never purchase another Chevrolet again, so I don't have to deal with this business! I've always been so furious, and never happy with their service, enough is enough! Bockman, you are terrible!!! read more

Took 4.5 hours to do an oil change, durring which time the service rep wouldnt answer his phone or respond to my voicemails.

Would leave zero stars if possible. Was told I was top of the list to receive updates when a car was done being detailed. Received a text on the day the car was supposed to be available saying the car has already been sold. No updates that it had came in or any other communication. So either they're just liars or simply incompetent. Save yourself the trouble read more

UPDATE: I wrote an email to Bachman and Ann called me back and explained that the $110 labor charge was actually the $85 + $25 they charged me for transmission service and to repair the visor (not an additional charge) But for my all troubles they are giving me a $65 credit. She admitted that my experience was a bad one and apologized for all the trouble. Their Service Department sucks and overcharges BAD. Had appointment to drop car off at 8 a.m. for a normal 150,000 mile maintenance to change transmission fluid. Took 20 minutes to check me in for an appointment b/c they assign you a service rep and if he's busy you have to wait and they were training on a new software system. Then I asked for the car to be ready by 1 p.m. because I have to get my child from school at 2 p.m.... and the car wasn't ready as promised. Got it at 1:59 p.m. and my bill was almost double than what I expected (I have sent a complaint to Bachman and BBB to dispute since I didn't have time that day). They charged me $85 for the transmission fluid change service, $102 for the fluid (5qts), $21 to pop my visor back into place (no parts needed b/c I had everything) and then $110 LABOR CHARGE on top of that. read more

Recently concluded a collectible car transaction whereby I purchased a car from them and they took a classic car of mine on trade. The transaction was highly efficient and professional. Bachman's price for the car I purchased was highly competitive in the National marketplace and they value they gave for my trade was close to "retail" for the car. My wife and I got the weekend car we have always wanted at a great price and the positive experience ensures I will be back to purchase from them again! read more

Called to make an appointment to have my key duplicated. Was told no problem, just make an appointment. I chose 7:45 AM and was told I could use the night drop-off. I asked for a cost, got transferred to an answering machine. Okay, I'll just go to the night drop, filled out all my information, and asked to be provided a cost estimate before they did any work. Called the next day and left another message asking whether my car was ready. Received a return call - not only is the car not ready, it won't be ready today, AND the machine necessary to cut the key is broken, and they have no idea when it will be fixed, but they can still program the fob. How did we go from a 7:45 AM appointment to "Sorry, maybe it'll be ready sometime tomorrow?" Okay, I asked for a cost, got a partial estimate for the KEY itself but they still didn't know what the service charge would be. Called the next day to find out if my car was ready, no answer. By that time I'd watched a YouTube video showing how to program a blank key fob - takes about 20 minutes, they charge about $160, plus about $70 for the fob and some additional amount to cut the blade (which they could not do at the time, so I never found out what that charge was). I figured sheesh, I'll just drive down there, buy a blank fob, and do this myself, but when I arrived I was assured they were working on it right then, told to sit in the waiting room and someone would check me out when it was ready. Twenty minutes go by. Thirty. Forty. I think at the hour mark I went back to the desk and said, "What's going on? It takes about 20 minutes to program a key." The service rep grabbed my paperwork and began checking me out, saying "Oh, but I guess you didn't want to do it yourself, or what?" I said "I learned how to do it between dropping the car off and now. I also can't CUT the key, but, neither can Bachman." He said, "I get it, you'll take your car somewhere else next time, and we'd just as soon you do that." 2 stars because Susan Whelan was actually very polite and kind to deal with, despite having to deliver some disappointing news over the phone. Word to the wise, never pay a dealership to replace keys. Car Keys Express did my Prius in 15 minutes flat and charged a similar amount, and came straight to me, AND cut the key. And honestly, it's something you can do yourself. Sure wish I'd known that before going here. read more