Best veterinary clinic I've been a client of. I've recently moved to Wellesley from Back Bay where Maxwell, my Labradoodle, has been there since he was a baby - he's now 3.5 years old. I won't hesitate to drive to Boston for the excellent service this clinic provides. Dr. Torres is highly recommended, and all the techs are friendly and knowledgeable. They also do a great job staying on top of their clients with emails promotions, appointment reminders, best practices (i.e. Tick prevention) and so on. Always willing to fit you in with emergency appointments. My dog is my child and deserves the best, Back Bay Veterinary Clinic is the best of the best. read more

The one star here is for the front desk who is rude. You should treat a customer kindly who is concerned about their pet's well-being! Try somewhere else if you would like to be treated decently, not like they are wasting time talking to you. read more

This place is fantastic. I'd like to start by saying their prices are very comparable to any other vet in the Boston area. Angell actually quoted us a higher price for an operation. They are extremely professional, educated and above all courteous. They really treat you well and take excellent care of your pet. Our dog was recently attacked by another and they were able to see our pup straight away, and they took great care of his wounds and did a terrific job with follow up. The vet actually called us to check in, allowed us to stop by for quick reviews of the healing wound for free and really made us and our dog feel cares for. I would strongly recommend them to anyone in the downtown Boston area. read more

I consider this my "emergency" vet for when something goes very awry (acute onset) and I don't have time to wait for an take my cats to an appointment in the suburbs. I find that the vets and staff here are very accommodating and unlike at Angell Memorial where there is a major attempt to "sell" more expensive services, Back Bay will tell you all your options for your pet and work very hard to start with minimal costs, and minimally invasive treatments. As others said they aren't cheap but compared to Angell they are! Also they have Saturday hours, so they can handle all but Sunday emergencies. read more

Dr. Fanous and the team here are amazing. My wife and I highly recommend him for anyone looking for a vet. We took our Bengal to the Back Bay Vet Clinic after he was acting strangely. Feeling like he was somehow poisoned, we rushed him to the clinic and Dr. Fanous knew the breed well, and took great care of him. Over his entire stay, my wife and I felt comfortable leaving him in the hands of the folks here. Turned out the cat ate some Silical Gel beads and did indeed poison himself, but the doc got him fixed up and our boy is healthy again. Thanks, Dr. Fanous! read more

Just brought in my puppy Dakota for her second set of shots and her first official visit to Back Bay Vet; she received her first set of shots while still with the breeder and we brought her once to Back Bay before to familiarize herself with the environment, which I recommend doing. It was obvious how much Dakota loved to be there. She loved the plush bed in front of the concierge desk and the toys laying along the side of the clinic. During her examination, Emma and Dr. Torres were methodical and efficient, yet friendly and gentle with Dakota. She didn't even whine or bark during her shots! Emma also went through some important prevention medicine/practices with me and my wife. She was very encouraging, applauding us for what we were already doing correct and patiently explaining other areas we could work on. In the end, although the visit wasn't cheap (we ended up paying over $250), I had no hesitation taking out my wallet knowing that Dakota is happy and receiving highly professional care. If you want your pet to enjoy going to the vet and have the finances to care for their well-being (which should be the case to begin with), I HIGHLY recommend Back Bay Vet. read more

I am a first time dog owner, and have been taking my cockapoo puppy to Back Bay Vet since May 2012. I have been extremely happy with the care, both routine and emergency that our dog has received at Back Bay Vet. Every person I have come in contact with, from the front desk staff, to the technicians, to the veterinarians has been incredibly warm and caring. Since I have a smaller dog, I have had several discussions regarding timing of vaccines, and felt that the doctors valued my concerns, and helped me to make a decision on how to best care for my dog together. Additionally, my dog was recently attacked by another dog and suffered a puncture wound. My husband was able to rush our dog into the offices and have her treated immediately by Back Bay Vet, which tremendously helped allay any of our fears. We have also had our puppy groomed once by Kate at BBVC, and she did a great job and gave us a full "report card" that let us know how our puppy did and what services she did. For a full grooming, hair cut, shampoo, ear clean, nail trim, "sanitary shave" and anal cleansing, we paid $60. I have compared medicine prices to what I pay directly at the vet, and have found them to be comparable. I have not had any of the doctors push me to buy any products or food either. I have and would continue to recommend this vet to anyone in the area. read more

I have wanted to write this review since I left our first visit in January, but every time I sat down to do it, it always felt substandard. It really comes down to this: you could not bring your pet to better humans than those at Back Bay Vet. They hashtag many of their Instagrams with #allcreaturesgreatandsmall and you feel that sentiment all around you when you're there. From the people who check you in, to the techs, and the doctors, you will not find more patient, friendly, animal-respecting people in Boston. They took such good care of my sweet little guinea pig from the moment we met. I'm admittedly a bit of a worrier (understatement of the year), and even I felt wholly comfortable boarding her for over 4 days at BBVC, knowing she would be safe and getting the best possible care. And I didn't just bring her here for basic check ups or nail trims. Dr. Satchu performed major surgery on her, and continued to follow up regularly with me even beyond her formal recovery period had ended. I can only scratch the surface here of all the love and compassion she showed both my guinea pig and myself during such a difficult time; there really aren't words to describe it fully. I tell everyone that they could not put their trust or their beloved animals in the hands of better people than they could here. I'm only sad that I don't have more friends with pets that I could recommend BBVC to. Thank you for everything! read more

When helping to care for a senior dog, senior dog issues come up. Dr Torres and the rest of the team at Back Bay were fantastic every step of the way. They knew Bailey and her whole sordid, sock eating past. You could tell they really cared about her. They offered good, solid advice and different treatment options. Dr. Torres was always honest about what the treatment would entail, the likely success rate and cost. When it was difficult to walk, some technicians came down to help carry her the rest of the way. When it came time to put Bailey down, they were understanding and made the process as comfortable for everyone as possible. They were very clear about what the process would be, what to expect and what we could do to make both people and dog as comfortable as possible during every step of the way. As terrible a day as it was, I was happy that Dr. Torres was Bailey's vet and there with her in the end. Afterwards, as we were leaving, she offered some very kind words of encouragement and a teary hug. I'm not ready to adopt just yet. But when I do, I definitely want the Back Bay and Dr. Torres to be my vet. read more

This is the best vet i have ever been to, and i have been to quite a few in my life. I took my dog there for a dental check and it was her first visit. The Dr. sat on the floor with my little dog for 10 minutes, making her comfortable and calm. She was so nice and easy to talk to. She asked me all kinds of questions about my dogs history, lifestyle, habits, behaviors and personality, way beyond just the medical stuff. Never once did anyone there make me feel like i didn't know what i was talking about, which is something i feel like other places do. for example, they completely understood my desire to not over-vaccinate my animals, where other vets have really pushed the issue. I would highly recommend this Dr. to anyone. Yes i agree that it was expensive, but it was well worth it. read more

I have been taking my two dachshunds to BBV since I moved to the neighborhood in September of 2014. It's definitely the nicest vets office that I've ever been to. (It's actually cleaner than my own dentist's office.) Dr. Jou and the staff are so polite and really taken the time to explain what's going on with our dogs. They have great bedside manner. I'm a student and not wealthy like the majority of the people in this neighborhood so I always ask them for estimates before agreeing to any procedures, and they have never made me feel like it was a chore. It is more expensive than past vets, but you'll have that on Newbury. They've taken great care of my dog's calcified disk disease, torn claws, and everything else. Today I went with my limping girl and was relieved that no one tried to pressure me into an unnecessary costly surgery. So yes, I recommend this vet! read more

Back Bay Veterinary Clinic - Rocky's cone of shame after he accidentally tore a claw running in the woods. - Veterinarians Near Me - Boston, Massachusetts

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Back bay vet takes wonderful care of my puppy. They are very accommodating despite being very busy, and they always have the most friendly staff. All of the veterinarians we have seen have always been very patient with my many questions as a new dog mom, and they have always made me feel very confident in their care. read more

My cat Bella and I miss Back Bay Vet so much! They were her very first vet and she loved going there! Back Bay Vet is super clean, always running on time, and the people there are so wonderful. Dr. Torres and Dr. Bendock took such great care of Bella. They did thorough exams and we never felt rushed. Bella had a nasty cold and stomach issue when I first adopted her and they nursed her through both without emptying my wallet. By far the nicest and cleanest Vet in the Back Bay! read more

This is the place to take your pet! Everyone here is so nice and helpful. The vets and vet techs really take the time to explain what they are doing, looking for and have found. In addition to being a great and knowledgeable group of people they are also extremely thorough. The exams at Back Bay are comprehensive and their follow up is fantastic. Something else I really love about this practice is that they go the extra mile in trying to accommodate you even if its for a last minute appointment. I have been a client here for almost five years and I will continue to be for as long as I live in Boston. read more

These are the best people one could ask for in a vet. Our dog Mako actually WANTS to go here because they treat him so well. He literally tries to run up there stairs every time we walk by the front steps (we live across the street). The Vets and technicians/nurses (not sure what they're called) are amazing. They all genuinely love him and put up with his antics. Scheduling is easy and they work to accommodate everything you need. Thank you guys! read more

The women in here are always REALLY NICE and as someone who lives in the area and likes walking vs driving to places its in a great location. The prices you would expect would be more for the location. Sorry, I can't honestly tell you if they are that much more than other places cuz the random shots etc. I have had done there I never had done anywhere else to know. They do grooming too, which is nice, but the wait is usually like at least a month ahead, so either make an apointment WAY in advance, or go someplace else! BUT they do a great job of cutting toe nails, esp on little dogs, so it might be worth the wait! My little Josie screams bloody murder when anyone tires to go near her nails! I could hear her yelling for every clip -- but everyone in there was so nice and held her so sweetly. I know it must have hurt their ears to hear her, but they were oh so kind about it! They honestly CARE about the animals, when I called they remembered my dogs name from mine! Its always nice to know your pet is in good hands! read more

We couldn't have had a better experience at Back Bay Clinic last weekend ! My new rescue who hadn't seen a vet yet with everything going on had warms. The clinic got us in the same day and was so helpful and pleasant to deal with. The contactless process worked just fine as well. Thank you Dr. Suzie and the team for providing such good service to us during stressful times !! read more

Had the absolute worst experience with Back Bay Vet trying to trouble shoot an overcharge. In the last two months we've had to come in 4 different times for routine vaccinations and to check our pup's ears. In those two months we spent more money than we've spent in the last 4 years we've had our dog. When my husband started comparing bills, we noticed several overcharges (being charged for vaccines multiple times, multiple "yearly visits"). It took me over two weeks to speak to someone who ended up saying they wouldn't remove the double charge because the "standard of care was met". Christine, the office manager, was very rude and dismissive. Too many great vets in the area to spend your money somewhere that overcharges and puts customer service on the bottom of their priorities. Reminder that great customer service isn't defined by how companies do things right, but rather how they act when things go wrong-- Back Bay Vet gets 0 starts for this. read more

My first time taking my cat to them and they were great. Place is clean and organized. Staff is friendly and helpful. Did not have to wait too long, either for an appointment or to be seen when I arrived. They were great and thorough with my cat and seemed very knowledgeable about her conditions. Would recommend them. read more

I found this place because Pawsh Dog Boutique (in the Back Bay) was doing an event about Animal Emergency. I was walking by the other day and popped in to check it out. The people there were so very friendly and actually helped me book an appointment right away. I got an appointment very quickly even though it wasn't an emergency. When I got there they were pleased to see me and quickly copied all my records and had me in a room within 5 min. The nurse was very good with my dog even though she is very shy. The nurse and doctor came in quickly and were very helpful. They gave me the information and medication I needed no problem and I was in and out so quickly. I would recommend this place to any pet owner. The people were so nice and clearly love what they do. read more

I am such a fan of this vet clinic. They cared for my last dog for 13 years and even though it isn't convenient to where I live now I still bring my almost 3 year dog here for everything. The doctors are compassionate and experienced and I have always loved bringing our dogs here. What teaches you a lot about a vet clinic is how they treat your pet when she is in a crisis and as she ages and before she dies. The founder Dr. Bendock held my pup and I on the floor when our first dog needed emergency stomach surgery. Dr. Waisburd was in constant communication when her long life was coming to an end at the age of 13. Dr. Torres has helped us compassionately navigate dog bumps along the way. The front desk staff, vet techs and all of the doctors make everything from annual exams to true emergencies they are professional, compassionate and I'm so grateful to their wonderful team! read more

Back Bay Veterinary Clinic - Enjoying the view is the people on Newbury Street. - Veterinarians Near Me - Boston, Massachusetts

I've been bringing my cat here for several years now and this place is great. The vets and technicians are so friendly, upbeat and helpful. They also get everything done really quickly/efficiently (which is really helpful if you have a busy schedule) without making you feel at all rushed. Making appointments is quick and easy (you can do it online, which is a huge plus for me), and they always respond speedily to any emails. If your pet is going in for any issue, they always message you over the next week to check in on how they're doing. You can tell they really care about their clients and furbabies! read more

I got my yorkie puppy Lola for Christmas, and I brought her for her initial vet visit in Maine (where my family lives), but I knew I'd need to find a vet in Boston for her shots and normal check-ups, etc. Never having a dog in the city before, I had no idea where to go. I put off making an appointment for the first couple days, but lo and behold, Lola forced me into it - the person who was watching her during the day called me frantically, saying that he thought she "might have swallowed a shard of ceramic". Of course, I freak out and immediately turn to yelp for inspiration on where I should call. :) When I called Back Bay Vet, I told the receptionist about the situation and she immediately put me through to Dr. Waisburd, who was extremely helpful and answered all of my questions on the phone. I didn't end up bringing her in that day, but did make an appointment for Lola to get her shots a few days later. Dr. Waisburd again was amazing - I had a million questions and I didn't feel at all rushed by her. I just felt extremely comfortable with her and with the place as a whole. I ended up having to bring Lola back shortly after for an emergency, and they fit her in within an hour and then called twice to check in with me in the week following the appointment to make sure she was doing ok. I love the easily accessible location, and the late hours they have make scheduling a breeze. I also love that they're able to get you in quickly if necessary. It was pretty expensive to me, but this is also coming from someone who doesn't have anything to compare it to in the city; this is the only vet I've ever been to in Boston. Either way, it was worth every penny. All of the staff were welcoming, friendly and knowledgeable, and were great with Lola. I'd definitely recommend this place, especially Dr. Waisburd! I really couldn't be more happy with the service I received here. read more

I just moved to the area and had the best experience with my puppy here. The techs and the doctor were so thorough and they covered all kinds of things my previous vet did not. Everyone I spoke with was informative and so kind. They have an efficient system set up in light of COVID and took amazing care of my dog. Definitely hoping to be a long term patron here! read more

Back Bay Veterinary Clinic is fantastic. They made it very easy to transition vets when we moved to Boston, and are very conveniently located. Dr. Graham is incredibly knowledgeable, kind, and good with our cat. When doing a routine exam, he noticed that our cat had a medical condition which had gone unnoticed by a number of other vets. He quickly made a plan to prevent the condition escalating and communicated the risks and benefits very clearly. He always takes the time to discuss the results of exams and tests. read more

This is hands dawn the best veterinary clinic I've ever been to. The whole staff is extremely caring and professional. The veterinarian who took care of my dog, Erin Carey kept me updated throughout the whole process, it really made me feel like my dog is in good hands. She also worked through her lunch break to do a minor surgery on my dogs paw. My dog can be extremely difficult at veterinary clinics as she gets really nervous but Back Bay clinic knew exactly what to do and was extremely professional. Parking can be tough, but don't let that stop you at this clinic is awesome! read more

Dr. Jou was amazing with my new puppy! I'm one of those weird pet people (lol) so I really appreciated her attention and care towards my puppy. read more

STAY AWAY! This vet has four inexperienced first year vets on its staff. One of the vets diagnosed early stage kidney disease in my six year old dog. I brought the dog to my old vet who has extensive experience and who is highly regarded in the community. He thought the test they had used was unreliable and that they had not run a proper blood panel to determine the presence of early stage kidney disease. To be safe I had him retest my dog and he ran a proper blood panel and tested the dog's urine. Everything was normal and there is no evidence of kidney disease. These people had me scheduled for follow up tests and were recommending an expensive MRI. It is clear that they were just sticking their hands in my pocket. I asked the Medical supervisor at Back Bay to consult with my vet and he told her that her testing was faulty. She then told me that he agreed with her diagnosis which was just a lie. I spent $400 at Back Bay for the misdiagnosis and another $350 to confirm that what they told me was wrong. They still have not taken responsibility for their errors. read more

This is probably a fine place if you have a healthy pet. However, if your pet is chronically ill, they do not provide adequate care. Waiting days for test results is unacceptable when that time is critical for intervening treatment, especially since other vet practices have figured out how to perform in-house testing. In addition to waiting days for tests to be sent out, they will not call you with the information when they do get the results, causing additional, preventable, delays. read more

We have been going to BBV for two years, ever since an 8 week-old Corgi puppy came into our lives, and have always found them to be top-notch. They know our pup well, having seen her through a variety of minor illnesses and parental worries. We usually see Erin Carey, DVM, who never ceases to impress us with both her veterinary know-how and the way she genuinely cares about our pup. All the staff at Back Bay Vet are unfailingly kind, knowledgeable, skillful, and professional; and they excel at a team-based approach. In every way, Back Bay Vet exceeds our expectations, providing superb and comprehensive pet health care in the heart of Boston, with a personal, small-town feel reminiscent of the family doctors of days past. read more

The staff at this place is great and seem to genuinely care for the pets. The facility is clean and the equipment seems to be up to date. However, the cost of the service is exorbitantly overpriced. I am fine for paying a little more for high quality service. However, Back Bay Vet overcharges for such things as meds, vaccines, or flea prevention. When you compare their prices to other vets in the area and online you feel taken advantage of. I talk with some people in the dog park at the Common about how they will not bring their dog to this vet unless it is really sick or needs to get vaccine booster. The end result is that the high prices at Back Bay Vet negatively impact pets' health. For a vet so concerned about the well being of animals it is sad to see their prices act as a deterrent for treatment Finally Back Bay Vet pushes Science Diet pretty hard which is a major red flag. As anyone can tell you that reads Dog Food Analysis this food is terrible for dogs and has little nutrition. The food also uses ethoxyquin as a preservative. This chemical is banned from use in human food due to being carcinogenic. read more

The only thing about this place is convenience BUT totally not worth it. I brought in my dog to get ONE simple shot and when the bill arrived, they took the liberty of adding additional services without my permission or consultation. Not to mention the unorganized records which I had to repeat myself several times about a service my pet had months ago only to find out that they misplaced or couldn't find the records. Bottom line..when you have a business on Newbury street, not only do you have to make sure you cover your rent but also rip off the average pet owner so that they can make a buck or 2. They will rip you off, go ahead make an appointment for ONE specific service and you'll be surprised to find additional services without you knowing about it. Last thing...they actually charge to get rid of your pets poop. read more

Good vet, but ridiculously expensive.

I am not a client here, but the animal shelter where I volunteer works directly with Back Bay Vet. This office provides a discount for services for homeless animals while they wait to be adopted. I often bring animals over to the vet from the shelter as part of my volunteer work and the staff have been wonderful to me and the shelter animals. Hooray for their support and care. read more

I just took my Pug here as we just moved from NYC to Boston. The building is very nice, a gorgeous brownstone on Newbury! Treats in the pale outside was a nice touch. The office is incredibly clean and welcoming. Dr. Jou explained everything about my dogs dental procedure which was then reiterated with questions with one of their friendly vet tech's. While pricey (all vet care is pricey though!), this is top notch service. They gave us a breakdown of prices and even before and after pictures with an X-ray to educate us on our dog's teeth! This was a really fabulous touch as I'm a nurse and really do want to be involved and educated on my family's health (Dog included!). They use 'Petly', as an easy to access website for updates on labs and necessary vaccine reminders. Highly recommend this place for easy access to appointments and a high level of care! read more

So amazing..just took my kitten there for the first time last month. They were super nice to him, all the staff there is in LOVE with animals...as well they should be. They were so kind and caring and made my kitten feel right at home. They also were timely and patient. read more

I am not a writer of reviews but this place was seriously fantastic. They greeted me with coffee upon entering and were so kind and friendly. Everyone there from the vet tech to the receptionist to the vet were wonderful. The vet was very knowledgeable and let me know her thoughts on what she would ideally like to see done for my cat. She left and brought in an itemized list of each procedure showing me the costs and the total cost of everything combined. She was very understanding of my financial situation and did not judge my decisions on what to do and what not to do. In the end she even did one of the smaller lab details for free as she was curious about the results. I received a call the next morning regarding his lab results and she was extremely helpful with any questions I had. Just today I received a lovely and thoughtful handwritten card addressing both myself and my cat. U have been to 3 or 4 different vets in the area and this one has by far been the best in terms of care, price and friendliness. I will most certainly be returning. read more

My family found Back Bay Veterinary Clinic toward the end of our dogs life, but we are incredibly grateful we did. In our 15 years with our pup, we have never experienced such compassionate, professional, considerate, individualized, and wonderful care for our dog. The veterinarians and staff at Back Bay, especially Dr. Kristian Sorbo, are all extremely attentive, courteous, caring, kind, knowledgeable, helpful, and will give you and your pet the time you need to address your concerns, often times going the extra mile to ensure you have the answers you need. They were especially helpful in giving us the loving and safe space we needed as we said goodbye to our loved pup, even with the obstacles present during COVID-19. My family and I could not say enough kind things about this vet; I wish we found it sooner! Do you and your pet a favor and bring your pet there for the best quality experience. read more

Just moved to the area and I was so glad to find this great vet for my kitties. My cat is a sweetheart but can become a bit huffy at the vet, so I was worried they would be afraid to handle him. They were so gentle with him while still getting the examination done, and my cat was calm and cooperative. Everyone was very nice and helpful. I had called the day before to see if they thought I should bring him in for a limp he has had for a few days and they spent a while on the phone with me asking questions and giving me advice, before I had ever stepped foot inside. Great environment, great people! Highly recommended. read more

Back Bay vet clinic is amazing! The doctors and staff are professional, knowledgeable, and caring. My mini golden-doodle is typically a nervous wreck but the staff there put him at ease and the doctors took excellent care of him when he was sick. They followed up to be sure he was improving and put my mind at ease. I highly recommend! read more