My only honest positive point here is that they are a vet if you need a vet immediately. HOWEVER, aside from the obvious PARKING CHALLENGES, this place is so overpriced and my main aggravation comes from the fact that if my pet is actually sick, the vet has not been able to diagnose it, yet I have a HUGE BILL. But if you need vaccines or typical routine check ups, fine. So...it's a-ok. Nice staff too. read more

I have a female standard poodle. Since she was a puppy, we have been visiting Back Bay Vet for her vet care. Over the past 2.5 years, their care has been excellent. The veterinarians and ancillary staff have all been friendly and competent. Our main vet is Dr. Katharine Wheeler, who I highly recommend. She is extremely experienced and also takes the time to explain diagnosis and treatment to nervous pet parents in detail. I have some background in healthcare, and they have always been willing to tailor discussions to the level of detail/nuance that the pet parents are comfortable with. Since the first visit, my poodle looks forward to going to the vet, and is always happy before, during and after each visit. We had her spayed with Dr. Wheeler, with no complications and a speedy recovery. Our poodle has required frequent urgent care visits for diarrhea/vomiting/dehydration, and the staff at Back Bay Vet always squeeze her into the schedule the same day or the next. The quality of care has remained extremely high throughout the pandemic. The only thing to note is that Back Bay Vet offers submission of invoices for pet insurance for their patients. There was one occasion where some invoices were not submitted after the visit, but after a phone call, the issue was immediately resolved; I recommend double checking the invoice submissions (which is good practice anyway). Overall, I have been extremely happy with Back Bay Vet Clinic. If we weren't moving to another state, we would definitely stay with them for as long as possible. read more

I visited earlier in the week and I couldn't be happier with care my dog received. Dr. Carry was great and even called us from her personal phone to check in after hours. Everyone was very personable and friendly. I would highly recommend them! read more

Our little Charly can be quite the fussy patient but even she doesn't mind coming here! The doctors, vet techs, and front desk people are all wonderful. You can also get in if it's an emergency, which in our case, happens more than it needs to... A great place to call your pet's vet! :) read more

And if I could give more stars I would! I came to Back Bay after a very negative and traumatic experience from my last Vet (in fact, the last three were basically sub-par), so I was resigned to having another less than stellar vet experience. Because of the last vet, my 17 year old cat Jeff fought getting in the carrier and cried the entire way to BBV. Truthfully he probably picked up on my stress as well. Enter BBV, I was cheerfully greeted by the receptionist who knew my name and Jeff's, it just went up from there and my stress went down exponentially. She let me know she had my insurance papers ready and that Kali would be out in a moment to take us in. Kali came out in a few moments, she patiently listened to my concerns and addressed each one before she took me back to an immaculate examination room. Because Jeff was still a bit keyed up, she left him in his carrier while we sat on the floor and chatted until he came out on his own. He was clearly comfortable so she began his exam, Dr Torres joined a bit later and she was equally knowledgeable and kind. It turned out Jeff needed dental surgery to clean and remove diseased teeth and because of his age I was concerned about the anesthesia. After meeting the staff, I felt certain he was in the best place possible. And I was right, the surgery went smoothly, Dr. Torres kept me informed of what was going on and as a result, Jeff was back to himself within a day. They even called the next day to check in on him. What stands out in this practice, while it is a professional business they go above and beyond to recognize the human side, for me and for Jeff. From the receptionist who came out from behind the counter to hug a girl who just lost her pet to Kali making sure my cat had his familiar blanket next to him while he had surgery, you know that they truly love animals. While I agree with the other reviews that they are a bit pricey, I can only say you get what you pay for and they are worth every penny. read more

This is the best vet we've ever had. They are thorough, knowledgable, passionate and have gone above and beyond in the tough situations we have faced. One of our dogs was diagnosed with lymphoma and Dr. Torres was available to us anytime we called or needed to make a quick appointment. When it was time to put him down they made it as comfortable as possible for both him and us. They even surprised us a few weeks later when they gave us a beautiful clay imprint of his paw, such a thoughtful gesture! Our second dog was attacked by an off-leash chow and they have done an excellent job of getting her healed up in a very tight time-frame for an upcoming trip. Some of the other reviews here complain about their prices but for the high level service and exceptional quality of care it is more than worth it... we feel that we have always gotten more than what we've paid for. read more

The vets and technicians are so incredibly helpful and patient when dealing with my anxious kitty and her aggressive behavior during the visits (I swear she is not like that at home, she just really hates the vet...). Dr. Torres in particular was extremely helpful when I was preparing for a transatlantic move with my Cleopatra, and helped me try out a variety of different sedatives to use for the trip. read more

Great place! Our little kitty had a rash and they were able to see us the next day - on a Sunday! The desk staff was helpful, the tech was gentle and knowledgeable and welcomed our questions and comments. The office is very nice, clean and welcoming. Dr. Antchu was wonderful! She was extremely kind, seemed very thorough, explained everything in terms we could understand, and went over all the treatments and costs with us. She was happy to take care of a couple of additional requests, too. And the price was reasonable for the service, particularly given the quality of the care. This will be our new regular vet! We even met a doggie patient on his way in - I'd never seen a dog so happy on his way to the vet! read more

I cannot say enough good things about Back Bay Vet! My cat was experiencing symptoms for what I believed to be worms. I had a terrible experience at her (now) previous vet - so when I was referred here by a coworker I was pretty nervous. The staff was sympathetic to the problem, friendly, and quickly detected and diagnosed my cat (it was in fact worms). Also, my cat is very young and feral, so she can be a little aggressive and difficult with new people. The vet and vet techs were FANTASTIC with her. To top it off, the post-visit has also been phenomenal. Back Bay Vet followed up with a phone call to talk about the results and walk me through next steps. They also emailed me information about an app that I could download where I can check out my cat's medical records, order new medications, etc. I would recommend Back Bay Vet to anyone looking for a friendly, customer centric, and highly skilled vet in the Greater Boston area. read more

This place is so convenient, less than five minutes from Hynes Convention center t stop. I was scheduled same day for my sick cat. The technician was lovely as was the doctor (though they both kept repeating the same question, which was frustrating). My cat needed surgery, which they provided. My only problem is that they aren't a 24 hour facility so there is a chance I have to take my cat to another hospital since he has to stay overnight. Their overnight boarding fee is quite expensive for having no one stay with the animals overnight (quoted at 70 dollar). They provided numerous payment options and we're super accommodating with me. Their prices are comparable to any other animal hospital. read more

Brought my dog in for a yearly checkup and all was as good as can be! We were taken right into the exam room, offered water/coffee, and see shortly thereafter. The exam itself was thorough and many questions were asked to get the full story of her history. Overall a good 30-45 minutes of patient contact was provided by the DVM + nurse, and more if it were warranted. All the staff were super nice and my dog seemed to like them as much as she will ever like a vet. One gripe I have is the price, it was the most expensive vet visit to date. Total visit cost, not including heart worm meds/flea and tick meds, ran me $400. I understand location will drive up costs etc, but cost is something that should be considered when looking for a vet regardless. I will happily return in the future, even though my dog may not do so happily! read more

Back Bay Vet is literally the best veterinary clinic I've ever brought my pets to. I have always had guinea pigs and it's extremely difficult to find a vet that knows anything about these littles...so many times I've brought my guineas in only to be given a very basic diagnosis that barely helps anything. Not so here! Dr. Sachu is the seriously the kindest and most caring vet I've ever had. She remembers every detail about my guinea pig, even things I forgot I told her (like that lettuce is Nala's favorite treat). Nala recently got pretty sick and had to stay for an entire day of care, during which I was texted pictures of Nala with updates on her day, and even though she wasn't in the clinic the following day, Dr. Sachu contacted me to check in. It might be a little more expensive than other clinics I've been to, but the care and attention is so beyond worth it. Everyone working there is amazing and Dr. Sachu is the best (we literally got a greeting card mailed to us welcoming us to the clinic after our first visit!). To echo another review on here...everyone from the front desk to the techs to the doctors are amazing. I have never felt more confident in the care my pets are receiving and I'm planning on recommending this place to every pet owner I know in the area. read more

I love this Clinic. No matter what is happening I always feel like my cat, Tomin is in the best hands with Back Bay Veterinary Clinic. The front desk staff is always incredibly friendly, informed and ready to assist. I have had Maddie as my vet tech every time she is such a sweetheart who always makes me feel at ease. Dr. Gannaway is our main vet, she is one of the nicest humans I have ever had the pleasure of meeting. She is a talented, loving, intelligent veterinarian. She always lays things out in the most comforting and simple way so you know exactly what's going on. And not once in the year I have gone here have they tried to sell me something I don't need. This business is has the right attitude, Pets (and their humans) first! If you need a new vet look no further. read more

I started bringing my cat Oslo here after he started losing weight at an alarming rate. The very friendly staff took us right away. My Dr. was extremely compassionate and patient with me explaining everything in detail since I was so upset. She explained what she thought could be wrong with Oslo. She gave me an estimate and told me if I felt more comfortable we could do some of the testing in case we found the cause in the first round it wouldn't cost as much. I never felt pressured to spend and love when I call back the staff remembers Oslo by name :) read more

My wife and I take our cats here and are extremely satisfied with their service. Both the medical staff and the office staff spend plenty of time talking with you to answer your questions in a helpful way. After moving out of Boston, we tried out a new vet near our place in the suburbs. We compared the two, and it was an easy decision to remain with Back Bay. read more

We have had a few wonderful experiences with this clinic over the past few weeks. First, they made a home visit for our cats' annual checkup and were able to get through the whole thing with cats that usually don't like vets. Then we took our cat McFly in for an emergency and the service was PHENOMENAL. Time and time again Dr. Beth Waisburd clearly outlined her assessment of the situation and our options with total sensitivity to the tough decisions we had to make and the factors entering into them. When we had to transfer our cat to Angell after the initial emergency surgery, she had called ahead and fully informed Angell of the situation to the degree that the doctors there even commented on how unusually great it was. This, and the fairly significant cost savings, caused us to transfer McFly back to Back Bay for the final surgery and we couldn't be happier with the results. Beth was in constant communication and totally up front with us throughout . Kali was awesome too! We would never take our cats anywhere else now and wouldn't hesitate to recommend them to anyone. read more

If I could give 10 stars I would. This vet is magical. My dog is terrified of the vet and would go into scared and defensive mode every time we would bring her. We switched to back bay vet when we moved to the neighborhood and they changed everything. Everyone here is so friendly, the drs are smart, nice, and amazing with the dogs. She didn't try to nip the dr, was responsive, and not too scared. No one was ever able to cut her nails, these guys did it with no problem. Recommended 100% read more

I've been to vets all up and down the east coast and this is hands down the most sincere, caring and competent care my pets and I have been given. The vets and techs are knowledgeable, articulate and compassionate- I have found that great animal doctors often lack great people skills- this is not the case at Back Bay Veterinary Clinic. My two year old cat went in for the first time for what ended up being a blockage due to something he ate; they performed immediate (successful) surgery. The only time I got nervous was when I had to take him home and realized he wasn't in their care any longer. The office is clean and beautiful and the woman at the receiving desk (Kiki and Anne Marie) were so nice (one of them even made me coffee). The morning after the surgery Doctor Leveine called me to check on us, and later that day when I called with some concerns the tech (Kaylee?) asked me to call her back after observing my cat for a while longer so she had "peace of mind". The patience and genuine concern these people have for animals and their owners is remarkable. It's frustrating to see this place given low stars because of their prices. Sure, it's got a bit of a boutique feel to it with the exposed brick and lovely prints on the walls- it's on Newbury St. - what would you expect? Pets are incredibly expensive to own- as in the human medical field tests need to be given before medicine is administered- xrays need to be taken to see if there is a problem or not - and yes, some doctors cost more. If you don't want to pay their prices, then go somewhere else. I've had so many unfortunate and traumatizing interactions with vets and their techs that have negatively affected my pets health, left me feeling like my concerns were irrelevant and that I was taking up their time that I am happy to pay a little bit more. Excellent doctors and staff plus great facilities = happy pets and owners. Thanks BBVC! read more

I love BBVC. I brought my first kitty, Gretchen, here after having a check up at a different clinic. Gretchen is missing a bone in her foot so she looks like she has a perma gimp, after an incredibly traumatic interaction with our initial vet (called her a genetic mutant and then tried to unbend her foot!!!!!) I brought her to BBVC and have not looked back. Dr. Torres reassured me that there was nothing wrong with her foot, that she was not a genetic mutant, and has taken such great care of my little girl. She was super helpful when I decided to adopt another kitten, what to get, how to introduce him to Gretchen, etc. Dr Torres was also wonderful when my new fur ball developed kitty acne and a URI. We've seen a few other doctors in the office who are pretty great, but Dr. Torres is our fav and we recommend her to everyone! The new digs are fantastic and super clean. The staff are all wonderful, compassionate and knowledgable...I never feel stupid asking questions, the techs and doctors know the answers to everything. I also had to board my kitties last minute last summer and they helped me squeeze one of mine in for a last minute physical so he could go to "camp." You can tell that they love what they do and geniunely care about you and your animals. Of all the things I'll miss about Boston when I move, BBVC will be in my top 10. read more

I have two vets in the family (in other states) so I know a good vet and a good hospital when I see one. BBV is one of the best around. First of all, I also happen to own a business nearby that has a very similar model as BBV - very high service, very high quality. But, I can tell you that rents are extraordinarily high in this part of town. AND, if you want the best staff, you have to pay them better than your competitors. Bottom line, best location with best staff is gonna cost you. If you don't want to pay it, go somewhere else but don't complain about the cost when it's something readily available to you before you decide to take your pet there. If you didn't check prices first, that's on you not BBV. Second, I won't take my pets anywhere else. For years prior to finding BBV, I had to settle for your average vet clinic with overworked staff and schedules that were packed too tight. At BBV, the vets are better and they also aren't overbooked - which means much better service, much faster. They have time to spend with your pet. Fewer appointments each day means each appointment costs more but I'd rather pay more, get better care and get in and out. I hate when going to the vet takes hours when it shouldn't. Bottom line, if you want fast, outstanding service and care for your pet AND you don't mind paying for that, there's nowhere better in town. If price is a concern for you and/or you have time to wait around at another clinic, then you might want to find another vet. read more

Many kudos to Dr. Satchu, Dr. Torres, Jamei, Alison and the rest of the staff at the clinic for their consistent care and professionalism. It's very comforting to know you can always count on them to take excellent care of your furry family member. read more

By far the best vet EVER! My guy (a shiba inu) has been going to Back since he was a puppy...almost 5 now. I originally thought a vet on Newbury street was excessive but two days after I got Milo as a new puppy he got sick. It was a Sunday and as my first dog I panicked. I was in NH visiting friends, calling every vet I could look up. All of them were closed on Sunday or would be by the time I got back to Boston. I tried back bay vet and the receptionist immediately put me on a the phone with the Veterinarian, who told me they would stay open JUST FOR MILO and to bring him in as soon as I got back. Of all the places I called this was the only one who actually cared about Milo and was willing to stay open to make sure he was okay. They made me a customer for life that day. I recently moved out to LA and couldn't find a vet that came close to these guys. When Milo was sick again I didn't trust what the vet told me so I called Back Bay on a whim hoping they could help. I wasn't even a customer anymore but they told me not to worry and had the Dr. call me back within a hour to talk. There is no better place to take your dog than Back Bay Vet. Everyone is so welcoming and amazing. I just moved back to Boston and called to make Milo an appointment and they even remembered me. I can't say enough about this place. If you want to make sure your pet is well taken care of then this is the spot. This place is more than worth it. read more

This is by far the best veterinary clinic I have ever been to. I have a 15-year-old dachshund who has lived with me in VT, NY, and MA and we have been to vets all over but when we found Back Bay Vet we were blown away. Every vet we have seen here is more thorough with their examination than we saw anywhere else. We love Dr. Satchu who recently gave my very shaky 15 year old ElleVet which is a cannabinoid - his shaking decreased with in 2 days of taking it! He also has been running a bit more than he was before. I would HIGHLY reccomend trying ElleVet if you have a dog with any joint issues. read more

Very nice staff that seems to truly care about your pets well being- kinda. As I recall they seem to sell the same crappy science diet type food like a lot of vets. I realize they make a lot off it but it would be nice to see higher quality foods (ie Innova, etc) on the shelf. It was $230 for my cat's regular annual visit. read more

I have used Back Bay Vet for my French bulldog since he was a puppy. The customer service is unparalleled and while some might say the prices are high - the quality of care and service your pets receive is worth it. Whether it was following up after a test, or providing thorough instructions after my dog's surgery they took extra steps to put my fears at ease and even helped me carry my dog down to the car. I would highly recommend them! read more

I'm giving BBV one star because I don't have the option of giving zero. Their vets care about one thing only: making as much money as possible. Their prices are RIDICULOUSLY expensive, even by Newbury street standards. I might be OK with that if they provided the best possible care, but they don't--they're incompetent. Let me give you some examples: 1.) I took my dog in because he had broken a nail on a walk and I wanted to make sure it wasn't more serious than that. The vet's first reaction: take an x-ray! And not just one x-ray of the injured paw, but also one of a normal paw as well so that she could compare them. She explained how vital the x-ray was and scared me a little, so I went along with it. However, the x-ray revealed nothing was wrong (other than a broken nail). So, she sent me home with a bottle of anti-inflammatories and called it a day. I found it odd that my dog wasn't prescribed antibiotics, given that he had an open wound on his foot that repeatedly comes into contact with the streets of Boston, but I figured she knew best. Well, one week later and my dog's nail looks scary and like it's about to fall off. I rush back to the vet, who informs me that the nail is infected and he needs serious antibiotics. Duh. Even though it was their error, I still had to pay for a second $70+ office visit in addition to the new meds. So, my dog got an infection that was entirely preventable because of their incompetence and it cost me a lot more money and time than it should have. 2.) A few months later, I wanted to get my dog's teeth cleaned, and I had just received an e-mail advertising 20% off dental services at BBV. I thought it would be a good time to give it a try, so I called to schedule a cleaning. However, I was told I needed to schedule an exam first. There goes another $70+ office visit. During the exam, I was told my dog needed two extractions, in addition to a standard cleaning. They then provided me with a quote for $1,500! Just to give you a sense of how inflated BBV's prices are, they charge $200+ just for the bloodwork alone! When I expressed concern with the cost of their services, the tech left the room and came back later saying they could knock $100 off the price quote by leaving off the thyroid check. Um, why do they need to check the thyroid before cleaning my dog's teeth? Needless to say, I got a second opinion at another vet, who told me that the extractions weren't necessary at all and that the cleaning and bloodwork would cost less than half of what BBV charges. They also told me that a thyroid check is absolutely unnecessary. 3.) The final straw: I went in for a routine kennel cough vaccine update. I called first and was told I could just schedule an appointment with the tech, who would administer the vaccine so that I wouldn't need to pay for an exam. However, when I got there, I was told that my dog needed a full exam (another $70+) before getting the vaccine because it had been more than 6 months since his last checkup (it had actually been less than 8 months). The vaccine itself would cost $40, so it would have cost $110 in total for a simple vaccination update. I asked why the exam was so important for my dog, given that human beings don't need checkups every 6 months and I was told only that it was "important for biomedical reasons." I pressed them on the need for this and they ended up agreeing to provide the vaccine without an office visit, but when I went to pay the bill, they charged me $20 for a "technician appointment" in addition to the vaccine cost. Really? There's no enough profit in the vaccine cost already so they have to charge an additional $20 just to shoot it up my dog's nose? I am absolutely finished with the Back Bay Veterinary Clinic and will never go back under any circumstances. It's definitely worth considering other options in the area first! read more

The clinic is really nice and clean and the staff is very friendly. However, as soon as the technician saw my dog she started talking about all the things I needed to buy, it was more about the selling process than caring for the dog. They tried to have me do a rabies vaccine even though my dog had had one already and I had to push back on them for that. I ended up leaving with a bunch of medicines that did no good to my dog. I eventually took her to another vet and we had to reset her medication. Did not follow up on my dog's health like the other vets. The cherry on the pie was finding a $20 charge on the bill for "Client Courtesy Discount"? read more

First off, let me say that this place is not cheap. We have a one year old puppy (Reilly) and when we had to get her spayed we found it was cheaper to take her to R.I. to do it. A few hundred dollars cheaper. Yeah, that's a lot. Now that that's out of the way, I have to say that I love this place. A vet's office on Newbury Street is an interesting thing. Lots of dogs names Foo Foo and Shi Shi visit here. The dogs have more bling than Roxbury (it's ok, I live in Roxbury). But it is not a pretentious establishment, they simply charge what they know people will pay. For your average visit, including check up's, shots, and grooming, I think they are well worth it. It is convenient for me as I work next door. I can drop her off in the morning for her grooming and pick her up after work. The vets and techs there are so good to Reilly, especially Sarah. If I call to make an appointment, she asks the dogs name. As soon as I say Reilly, Sarah gets excited, acting like my dog is the coolest dog ever. She is. I know she loves it there. It's a great atmosphere, very clean with lots of puppies to play with. Finding a good vet has definitely been a word of mouth experience for us, and you can take it from me, you and your pet will be happy here. Just shop around for the more expensive procedures. read more

We started seeing dr. Waisburd only 4 days ago, after his visit our puppy became very sick. I am so impressed with the amount of correspondence our vet kept with us through the whole process, only knowing him for one day! We ultimately had to go to the emergency room and she was emailing me from Home up until midnight. So far we couldn't be more happy with our experience at back bay vet read more

This clinic is OK but outrageously expensive. There bill is double Charles street vet clinic. For instance, filling a form for my pet international travel which included an examination was 183$. The same form and examination a year later at Charles st vet was 80$. I am willing to pay a bit more for a cute place BBVC is highway robbery. read more

I have a one year old Yorkie and I am admittedly obsessed with him. After seeing the team here for a check-up I learned he needed to have several teeth extracted. Out of fear and continued work scheduling problems I continually delayed the appointment...(I finally went in after a member of the team called me to ask me to stop wasting their time...ugh/embarrassing). The day of his surgery I continued to give them hell- calling every few hours complaining about something or other. Not once did anyone on staff "bark" back at me. On the contrary they were warm and gentle, treated my doggie like theirs, and even welcomed me kindly in to the office after listening to me all day. To say I had egg on my face is a major understatement. The following day I received a friendly call to check on my little munchkin after surgery and they even helped me fill out my claim forms for insurance. I would recommend this clinic WHOLEHEARTEDLY. Their entire staff is warm, they clearly love animals and their patience even with crazy birds like me is enough to warrant them 10 stars. Check them out...you won't be disappointed. read more

The best and most convenient (right on newbury) vet clinic ive been to in boston!! they are so sweet and gentle with my lovebug puppies. You can tell they clearly care about animals and are well staffed and knowledgeable. The office is clean, the receptionist friendly, and the prices fair. This is the place in Beantown to trust with your furry friend! read more

Unlike any other, it's the human element! I've been a client of Back Bay Vet for a number of years. From the front desk, to their technicians, Veterinarians on staff, I have been repeatedly impressed with this office. The compassion that they show, not only for my animals (which is paramount to me), but also to their human owners is unparalleled in any other office I have been to or have been able to find. Their follow up care, from phone calls to emails to actual visits is amazing. Their collaborative approach, not only within their office, but also with other specialists is fantastic and they really focuses on the holistic health of the animal. My husky has been through pancreatitis and liver cancer. The support I've received from Back Bay Vet was astounding. The day they found a mass in her liver, one of the vets called me and described what could possibly be going on. She spoke to me like a fellow pet owner, in words I could understand, with treatment plans regardless of the outcome. Not an hour later she called me again. Not to discuss any additional findings, or present any further treatment options, but to see how I was holding up. She was concerned and empathetic, compassionate and understanding. She wanted me to know that both she and the team at Back Bay Vet were there to support me and my dog, both medically and emotionally. And I've found this to be a repeated theme at this office, with each vet and each technician and wonderful and kind front desk staff. I have had experience after experience where one of the vets at Back Bay Vet has hugged me, or cried along with me, or comforted me, or called or emailed to check in. Their medical knowledge is impressive, these are without doubt bright and skilled veterinarians, but it is their bedside manner that is absolutely incredible. I would be thrilled if my human doctor had this type of bedside manner! I have since moved to another state, and still am able to reach out to this office for advice, help or support. I can only hope to find another veterinarian office half as good and caring as this office. They are truly irreplaceable and I cannot recommend them enough to every pet owner! Worth driving a distance for and fighting the parking in Back Bay! read more

I can't express how impressed and pleased I am with Back Bay Vet. Having previously worked in veterinary ICU's, I have high standards when looking for vets for my pets. Back Bay had, especially Dr. Erin Carey has done a wonderful job taking care of my dogs. They are friendly, informed, and caring about each animal they see. I never feel rushed and each question I have is fully answered and explained. After my dog was diagnosed with liver failure, Dr. Carey pulled out many miracles in helping my dog live happily for 5 years so far. They answer my emails within a few hours and make great use of technology such as online digital records and online pharmacies. I love all the people working there! read more

My dog has received wonderful care at Back Bay Vet for the past 5 years. Dr. Torres is great and it is obvious she really cares about the animals there. Their new location is nice and clean and I never have had to wait too long for my dog to be seen. They have always been accommodating for same-day appointments if my dog seems sick and I think they are honest about when care is necessary and when it is okay to wait and see. Back Bay is a little pricey compared to Angell, but it has been much more accessible for me so I'm okay with it. I also really like Back Bay's online system where you can reorder medications, food, or set up appointments. Highly recommended. read more

I have taken my dog Nikki to Back Bay Veterinary Clinic for 8 years and I have never been disappointed. The Doctors and staff are universally caring, considerate and professional. Today they completed Nikki's first teeth cleaning ever and I was a nervous wreck about her going under anesthesia as she has a heart condition. They took the time to explain the procedure and administered a series of tests to ensure she would tolerate the surgery well. They were communicative and reassuring before, during and after the procedure. They even took the time to write a note to me about how brave she was during the whole thing and what a pleasure it was to treat her. Yes, they charge a premium for their service. But given the location, the quality of the doctors, the state-of-the-art facility and the above and beyond bedside manner - they earn every penny of it as far as I am concerned. read more

My fiance and I are so thrilled to have our little labrador around the corner from this incredible vet clinic. The receptionists are all very friendly and we have one hundred percent confidence in the doctors. Our pup continually receives top treatment and the doctors go out of their way to check up on his post-appointments. We feel so blessed to have our dog receive such fine care. The credibility of these doctors is unbelievable-- all very well educated and extremely thorough in their work. We love Back Bay Vet and so does our dog! read more

I have never brought my pet here but I foster feral cats until they can be adopted and one of my recent ferals had to have 1 claw on each paw removed (he's a polydactyl) because they were causing pressure issues. When I couldn't reach my vet to ask a question I came onto yelp to find another good vet and without ever having paid a single dollar to this facility they were happy to talk on the phone and give me advice on the e-collar and how to make sure the paws were properly cared for! Thank you Back Back Vet Clinic, it was very kind! read more

We have been taking our dog (a french bulldog) to Back Bay Vet since we moved to Boston two years ago. They were recommended to us by a friend. The staff is so friendly and welcoming, and I feel like they listen very well to any concerns we're having. They are reliable, and can typically fit us in for appointments quickly. The staff is incredibly knowledgeable about bully breeds and their unique needs. I would recommend Back Bay Vet to everyone! read more

Summary: We brought our dying rat here; the vet was able to see us without an appointment; she was able to confirm that our rat finally had died, after about 30 minutes of slow breathing; they did not charge us a penny for their service, and they were very kind the whole time. Our pet rat was on her last legs, so we took her here to see what they think, and possibly to put her down. They were able to see us, even though they were closing soon and we had no appointment. While we were there, our rat's condition deteriorated very quickly (she was nearly 3 years old, which is quite old for a rat), but they continued to check her heartbeat and breathing while we decided if we should put her down or not. Before we had a chance to make that decision, our rat passed away. If we had not been at a vet's office, we may not have known if she was actually dead or not, because she had been breathing once in a while on and off for a long time. Thankfully, the vet was able to confirm that she had passed, and was very comforting the whole time. They did not charge us for their services, despite the fact that we arrived very late and they did provide veterinary services to us. After the confirmation of her death, the vet offered to place our rat in a compartment. When the vet returned with our rat, she had made a very nice coffin for the rat and sealed her inside. It was wrapped in pink paper with a large heart on the top. Again, they did not charge us at all. The vet and the receptionist were both very comforting and understanding, even though our pet was just a little rat. The receptionist even gave us both hugs when she realized our rat had passed away. Great vet clinic. read more