As far as the bagels go, they are good, but the customer service is severely lacking. The main reason for my 1 star is I personally witnessed on a Sunday, 4-5 giant garbage bags of bagels being thrown into the garbage!!! These could've been donated to a soup kitchen, but were merely tossed away. Very upsetting that this company would rather throw out hundreds of bagels rather than donate is awful! read more

I'm sure the food here is great but the customer service? Not so much. I called in because I had mistakenly placed an order at this location rather than their new location in Morgantown WV and the guy who picked up stressed twice that the food had already been made and when I went to ask what that meant for canceling the order (as I can't just leave to drive 3.5 hours to pick it up), I was hung up on. read more

I've given this place chance after chance, and I think today was the last one it will get. When it first opened, I was impressed with my BEC on a cinnamon raisin bagel with home fries regardless of the 30 minutes wait to get it. When I returned in December, the cinnamon raisin bagel with cream cheese i ordered would have barely passed for a plain bagel. I'm not even kidding it looked like they mixed in a small amount of raisins into a plain bagel just to make it pass. It was one of the worst bagels I've ever had and I've had some pretty bad ones. It was almost WHITE in color and had no flavor to it at all. I haven't ordered another cinn. raisin from there since. But today really rubbed me the wrong way and will probably put an end to me being one of their customers. The man at the register had no idea what he was doing. I ordered a Baja California sandwich in a wrap - not a roll. I asked if i could use a 15% discount, gave him the coupon, and he forgot to add it to the actual total. So I had to remind him before he swiped my card again - but no big deal he apologized, it happens. We waited about 5 minutes since it wasn't crowded. My friend and I were watching the women in the back assemble our order. She had asked for hers to be toasted, which they had not done. So she asked for them to do so. I was watching the woman make my order and noticed it wasn't a wrap, so I asked her to make that change as well. But she didn't make the change and just handed me the carton. I told her that my order was incorrect, and she had a hard time understanding why. And so did the man at the counter. When they finally realized that they had made me a sandwich instead of the wrap I ordered, they told me that they are out of wraps for the time being....after they had already charged me for it and prepared it incorrectly. I understand that being out of stuff is out of their control (assuming they were not in charge of inventory....) but I was very annoyed that the cashier didn't let me know from the get-go that they were out. I would've ordered something else. So I said it was okay and went home to eat my sandwich. I took a few bites and realized they forgot the avocado - which is the prime reason I ordered the WRAP in the first place.....the lettuce was also browning and definitely bad so that was pretty unappetizing. I always served food myself under the belief that if I wouldn't eat it, I would not serve it. I guess they aren't very concerned about that. Positives - the chicken on the sandwich was really tasty and the bread ended up being pretty good too so I'll cut my losses with the wrap. Also, I highly recommend the macaroni salad. It is probably the only thing I will return there for if i ever do. Overall, I noticed a lot of poor reviews on this place on Yelp. It's disappointing that the management hasn't taken charge and made the changes that clearly need to be made. read more

I tried this place for the first time the other day upon recommendation from my roommate. The prices are cheap-fair, even by college student standards, and the food was really good. Definitely a solid addition to downtown. read more

Great food but need to get their orders straight. This is the second time they've screwed up my order. Yesterday they completely messed it up by giving me something completely wrong and today they gave me the wrong bagel. Furthermore, they would have put additional topping and charged me more for my food unless I had looked at my receipt and realized they screwed up even putting the order into the system. They need to take some time to train their staff so they don't continue this trend. read more

I absolutely love the bagels here. Every time it's perfectly toasted and proportioned. Yes, they've been open for over a year now and should have their staff better trained and their operation moving smoother, but they are well on their way and have definitely improved. There's a reason that it's always packed on the weekends, not just because its a sure fire hangover cure, but because it's GOOD. One of my favorite things about Bagel Crust is that they carry whole wheat everything bagels, not many places do! When I was a student I always got toasted whole wheat everything bagel with egg, cheddar, bacon, and avocado (not on the menu- at least not the last time I was there). My mouth is watering just thinking about it. read more

Good bagels in state college, bad customer service constantly forget to make the bagel I ordered

Everyone knows this is the best bagel place in State College, PA. That's why it's always packed, despite the strange three star rating. The bagels and cream cheese are better than elsewhere. And they have Franks Red Hot. read more

I lived in Manhattan for 5 years before State College. This is an authentic New York style bagel.

First time here. The BLT on Asiago bagel was above average, but not a ton of bacon on the sandwich. The bagel itself was great. The macaroni salad side was bland and thrown away after about half. My wife's frys were good. Her 'the neesh' sandwich was great. Staff was friendly and wait time after ordering was average. Decor was college kid friendly..... read more

Walked in and literally couldn't see the different kinds of bagels or cream cheese. Was looking over the menu and the lady at the register kept yelling "NEXT". I obviously wasn't ready yet (since I didn't even know what kinds of bagels they had) and she said "well then let the people behind you go". So overall a rude experience, don't know why anyone even goes there. read more

As a native New Jerseyan I couldn't wait to try out the new New York Style bagel shop downtown called Bagel Crust. I went on their second day of business so I expected there to be a longish wait and other bumps along the way. Although, I did not expect all of what I experienced. My friend and I walked in just in time because they ended up shutting the doors and 11:30 am. Why do you ask? Well they ran out of bagels...Yes how does a bagel shop run out of bagels when it is still the morning. They only had a few cinnamon raisin bagels left, which I didn't mind too much. Once I finally got to the register about a 20 minutes later, I ordered taylor ham, egg and cheese, on a cinnamon raison bagel. I was asking people in front of me how long they have been waiting for their food and they said it had been over an hour. Orders were forgotten and they were slowly running out of just about every ingredient. Clearly they underestimated the hungover population of State College. I was watching the employee make my bagel and noticed that he took an already made bagel and wiped the cream cheese off the bagel and put my breakfast sandwich on top of it. I saw the chef hand the bagel to the cashier and told him to make sure he mentioned to me that cream cheese was taken off it. The cashier handed me the bagel and the only thing he said was to give it back if I'm not satisfied. At this point of waiting almost an hour for my bagel, I wasn't going to complain. When I finally indulged in my breakfast sandwich I was not that impressed. Being that the bagels are homemade and made on site they were the best quality in State College, but they were very small. I understand I'm not in New Jersey (home of the perfect taylor ham, egg, and cheese), but all I ask for is rather quick service and fresh food. Not a leftover bagel with cream cheese wiped off. I did receive a free voucher to come back at a later date to compensate for the mayhem that went on that day. read more

The bagels here are the best in town by a landslide. The breakfast sandwiches are made with real griddle cooked eggs. They have ironed out many of the service kinks, but the bagels are so good, lines can get long. Skip the line and order on Square. Your order will be ready when you get there. read more

It's a cute little sandwich shop where you can get a decent and cheap breakfast sandwich. I tried the Sausage-Egg Bagel and thought it was very delicious and I'm sure that their other sandwiches are the up to the same par. My friends and I all got an iced latte as well and we all thought those were decent for it being primarily a sandwich shop. read more

My boyfriend and I come here when we want a quick bite to eat in State, bagels are always on point!!! Highly recommend it :)

Finally, good bagels in Stage College. These bagels are awesome and fresh. My Asiago this morning was still warm.

Today, my bagel crust took an hour and 15 minutes to deliver. This is absurd. I simply ordered 2 bagels WITH hot sauce on the side. I did not receive said hot sauce, and the bagels are COLD and prepared extremely poorly. This is absolutely ridiculous. It should not be this difficult for a damn bagel shop. Please do better Bagel Crust. I need you to do better. THIS IS HORSESHIT. read more

Bagels were yummy and service was quick! Improved beverage options would be appreciated. Tea selection was limited to Lipton. Coffee was ok, but very basic and it was unclear how fresh it was. Nevertheless, I'm glad to have another breakfast option in town. read more