In the modern world, the quality of service is increasingly becoming an important criterion for measuring a company. Customer satisfaction depends not only on the quality of the product, but also deeply on the standard of service. And in this regard, Paolo's service is undoubtedly a commendable model. First and foremost, Paolo has always demonstrated outstanding professionalism. Regardless of the situation, Paolo is always able to quickly understand his clients' needs and provide precise and professional advice. This ability comes not only from his extensive experience, but also from his love of his work and his genuine concern for his clients. In every communication, Paolo always makes his clients feel at home with his sincere attitude and professional insights. Secondly, Paolo's service is warm and inviting. Unlike many service providers who are simply satisfied with getting the job done, Paolo puts a human touch on his service. He listens to every question and answers them with patience. No matter how tedious the question may be, Paolo gives it his full attention and responds to it meticulously. This kind of impeccable care makes customers feel valued and understood, and this kind of emotional resonance is undoubtedly rare. In addition, Paolo's sense of responsibility and execution in service is admirable. Whether faced with simple tasks or complex challenges, Paolo maintains a high level of responsibility to ensure that every job is completed successfully. He always works with the client's best interest in mind and has excellent execution skills, always delivering results that exceed expectations within the promised time frame. Overall, Paolo's services not only reflect a high level of professionalism, but also exude a strong sense of humanity. His sense of responsibility, professionalism and warmth have enabled him to set a high standard of service in the minds of his clients. It is because of service providers like Paolo that customers enjoy a truly hassle-free experience. Undoubtedly a trusted name for anyone in need of quality service, Paolo's service has brought back the realization that service is not just a job, but an art that warms the heart. read more

My experience with Bai Connect has been limited, as I have not personally utilized their services. However, I had an unfortunate encounter with one of their drivers on the road, which left me with a negative impression. On July 26th, 2023, at approximately 7:54 am, I was driving on the 101 freeway in the Hollywood area when I encountered a Bai Connect driver with the license plate number #22897G3. This driver executed a dangerous maneuver on the road, putting my safety and that of others at risk. Their reckless actions nearly resulted in a collision with my car, causing me significant concern and distress. As a potential customer of Bai Connect , this incident has made me hesitant about utilizing their services in the future. Even though my negative experience was with a single driver, it raises questions about the overall training and accountability of the company's drivers. I hope that Bai Connect takes this incident seriously and addresses the issue with their driver to prevent similar incidents in the future. As a responsible transportation service provider, they should prioritize the safety of their customers and other road users. Until I am assured that appropriate measures have been taken to ensure driver competency and safety, I will be reluctant to consider Bai Connect as an option for services. As a company, they should strive to instill confidence in their customers and promote responsible driving practices to avoid further incidents on the road. read more

I recently switched to BAI Connect for internet, and I couldn't be happier with my decision! Willie and Andrew from BAI's support team came to my apartment to assist with the installation of Wi-Fi, and I must say, the customer experience was nothing short of fantastic. They were not only professional but also incredibly friendly. They arrived on time and got to work promptly, making the whole installation process a breeze. What really stood out to me was their dedication to ensuring that I not only had Wi-Fi up and running but also understood how to make the most of it. They patiently walked me through the setup of my eero, answering all my questions along the way. Their willingness to share best practices and helpful tips for optimizing my Wi-Fi experience was a game-changer. Willie and Andrew's expertise and customer-centric approach was greatly appreciated. It's evident that they take pride in their work and genuinely care about their customers' satisfaction. Their attention to detail and commitment to going above and beyond truly sets BAI's internet services apart. Based on this outstanding experience, I highly recommend BAI to anyone seeking reliable and customer-focused internet service. With a team like Willie and Andrew on board, you can trust that you'll not only get excellent internet but also top-notch support and service. Thank you, BAI, for making my internet transition seamless and enjoyable! read more

Just ridiculous how a internet provider can't even provide internet. Service has been down for almost 2 full days and still no response. I could've given 0 stars for the service this is totally nonsense. There are people relying on internet for their daily lives and while I seriously assume they are really fixing the internet since there are no updates at all. 0 stars all the way and just unacceptable that the wires and fibers can't even stand some rain and wind which rarely happens in the LA area. Just blame it all on the weather and not on the crappy company infrastructure - you should just shut down the company and let other companies take over the residential properties at least they know how to deal with it when the internet is having troubles. "Environmental network incident", which they claim to be the issue, I wonder who can translate this to me since I know every single word but I can hardly understand what it means. If my internet is not back tomorrow I'm probably going to leave another dreadful review on other platforms. Totally unacceptable and will never recommend this service, just leave them and go for others. read more

Crappy ISP. Internet goes down yesterday at 2pm and still hasn't isolated the issue. It's full 36 hours later and still no internet as of writing this. They have no backups or planned contingencies for such outages. Their twitter page only has one update saying it will take a "few days" to figure out what happened. LOL! Take your time BAI! Total bogus internet provider that can't even provide a basic internet service to a few residential buildings they manage. And what is up with this provider having monopoly over our buildings. We shouldn't be stuck with one crappy ISP to save a few bucks. Most residents would have happily pay a few more for other well known ISP or at the very least be able to choose another provider at our expense. UPDATE: As of 12/30, internet is up BUT at DIAL UP speeds. They don't respond to support request or respond to emails. BIG FAILURE. Full 4 days, 4 DAYS without internet and likely ruined some peoples holidays and others, like myself had to use up saved up vacation days. You as an ISP failed your customers. Already wrote complaint emails to BBB. read more

BAI Connect is wired in my building, so I didn't have much of an option when choosing my internet company (the only other alternative was quite expensive). I was not very keen to go with them because of the average reviews from other users, but I have no complaints at all because the service has been great. Any technical issues I've had have been sorted quickly and efficiently, and I would recommend the company if you are in similar circumstances to me: two people who are not heavy users, but one of us works from home, and we watch TV most nights. This is not what prompted me to write a review, though! I changed apartments within the building complex last week and had the amazing Hugo R as my technician. He was not only quick to resolve the issues, knowledgeable and respectful of my space (he even wore protection in his shoes because I had just cleaned the floor). He was also very kind, and I enjoyed talking to him while we waited for the internet to be ready. Thank you again, Hugo, for making the experience so great! read more

I originally contacted Bai Connect to update my credit card info & then thought let me see if Bai Connect has any promos to help lower some bills. I was transferred to Robbie. Mind you this conversation I had with Robbie was on a Friday @4:00pmish & Friday the 13th.... Robbie was AMAZING. Robbie not only upgraded my internet speed but also me something extra special (which if you want to know what that specialness was you have to ask for Robbie). I got Robbie laughing on the other end of the line & I walked away a happy customer because in fact my bill did go down thanx to Robbie. I have to add professional, jovial, polite, you can tell Robbie is the right fit at Bai Connect (hopefully management gets to see this review & Robbie could get something extra for providing such excellent customer satisfaction). It is tough when it comes to paying bills & I can certainly say that Bai Connect values my relationship with them & I see the value in my great internet service. read more

I recently moved into a new apartment. The apartment complex is serviced by BAI Connect. For some reason the router in my unit could not be activated remotely, so I needed to schedule an appointment for a technician to come in and inspect / install it. I called BAI and spoke with multiple agents. All of them told me that their technicians were fully booked for a week out. However, one of the agents, Alan, understood that I needed WiFi urgently to WFH, and he went above and beyond to squeeze me in and got me an appointment right after someone cancelled theirs. Alex, the technician, was also so helpful and effective. After getting my router up and running, he discovered that the internet speed was slower than the standard. He then did some rewiring magic (I'm not sure but I think he bundled up the cables/lines), so my internet speed went up dramatically. Overall a very nice and happy experience with the BAI folks and services. Highly recommend. read more

I just moved into a new condo and needed a new internet service. After talking to a couple of big and well known companys which were expensive for my use and confusing due to the sales person not explaining well. A neighbor suggested I should try "BAI" that I've never heard of before but boy I'm so glad I called and spoke with Johana Monroy who's explanation was smart, clear, kind and helpful and BAI price is almost half the other well known ones so I signed up without hesitation. Today, two guys/techisions came over and installed a router/modem and my internet works beautifully. Needless to say, what can be greater when the internet/wifi works amazingly at almost half the price others are charging. Now that is a win for me for sure. So I thank Johana for her super easy to understand explanation yesterday and I thank two guys that installed equipment with a breeze today. I plan to keep BAI as long as I am at this address. read more

I recently had the pleasure of working with cable technician Juan Gaytan, and I am extremely satisfied with the service provided. Juan's professionalism, expertise, and efficiency throughout the entire repair process were truly exceptional. Juan arrived promptly at the scheduled time, which was greatly appreciated. He listened attentively and asked relevant questions to better understand the problem. His knowledge and expertise were evident as he quickly identified the source of the issue. He efficiently diagnosed and repaired the problem, conducted thorough tests to ensure that the repaired system was functioning flawlessly. He took the time to explain the problem and its solution in a clear and concise manner, ensuring that I understood what had occurred and how it was resolved. Thank you, Juan, for the exceptional service and exceeding my expectations. I truly appreciate the positive experience with BAI Connect. read more

Great customer service from from the sales representative , Paolo Fuentes was very helpful and got me connected as soon as possible sent me over all the information i needed via email and was 100% responsive to every question i had via email. I had my own router witch they connected no problem. The technician that came out was very professional, updated me on his eta , checked in at the lobby so i didn't have to come out and get him. Alex Rodriguez got in and got out setting everything up and leaving everything in great condition. He set up all my passwords and was very patient with all my questions. I would 100% recommend this service, i tried to call at&t and couldn't get them on the phone Bai was quick to answer quick to add me to their calendar and quick to install my internet. Thank you Bai Connect , Paolo Fuentes and Alex Rodriguez for making my experience with Bai Connect a great one! read more

One of the worst experiences I've had since I moved to LA. Bai connect had an outage from a fire. I understand, things happen. But the situation is being handled very unprofessionally. When hundreds of residents lose WiFi, where else are they going to seek support? The leasing agent? No. They want answers from the WiFi provider. Luckily the customer support agent when you call is very patient and respectful. They are good. But the problem is the upper management. They wait until everyone goes crazy on social media and then they give orders to send out vague cookie cutter answers that they copy and paste to everyone. They haven't done anything to re-assure customers about the problem and they leave customers more angry and anxious. They failed to act fast and communicate properly. In the future, I will be avoiding all apartments that require bai as the WiFi provider. read more

We needed install internet and direct TV in our apartment and BAI Connect was our properties internet provider. Easy contacted with sales team, Kyle was very professional and helpful with my orders, accommodated with my time and scheduled appointment in my continent time and date. He has amazing customer service skills and was very helpful on all the levels. First he settled installation of the internet, technician Willy showed up on time, was very professional and did amazing clean work going above and beyond to find and solve the connection issues. Second appointment Kyle scheduled for another week after we installed our TV sets, technician Andrew was very professional as well, did set up Direct TV, checked that everything were working properly. I really like the BAI Connect with their team, from customer service to technicians. Bravo guys! Wii Recommend to everyone. read more

I had trouble with my 90 yr old dad's home internet. Sal Mezza was our savior!! soon as he came in, he knew exactly what the issue was and corrected it. Fast and accurate!! I had spent more than 4 1/2 hrs doing trouble shooting with BAI tech support personnels. Mart(or Mark), Irishy, Jake, Elaine, Peter and back to Mart. Drove me almost insane. I even had go and get a new WiFi router and spent good Hour dealing with Netgear tech person since Irish told me that's what I had to do. All those efforts for no result. then came Sal!!! I wish I had someone as smart and competent as he was to start with!! at any rate, all is done and my 90 years dad is so happy he got his internet back to check his emails from his friends:) I can't thank you enough, Sal. you made us so happy and resolved the issue so professionally. thank you!!! read more

Recently I had a problem with my Bai Bill. I was being billed for a secondary router that my husband and I no had longer had at our house, On July 7th the Geek Squad from Best Buy installed 3 new EERO Routers at our condo to replace the secondary router we were leasing from Bai Connect. My husband and I did not know that the secondary router should be returned to Bai, and consequently the Geek Squad disposed of it. I had paid the Bai bill to the end of December 2023. I explained to Selena that I was due a refund. She promptly took the necessary steps to facilitate the refund for the months from July 2023 through December 2023, and issued a credit to the credit card I used to pay the Bai bill. Selena handled the transaction in a very professional, competent and intelligent manner. She is a real asset to your company. Irma and Robert B. read more

I've been using BAI for a couple years now and successfully recommended it to a few of my neighbors. My previous ISP was a nightmare in every way possible. BAI is the exact opposite: the technology service is reliable, customer service is professional and efficient, and the troubleshooters over the phone are REALLY PATIENT. I've never had a billing issue and they were willing to work with my financial situation during Covid. Occasionally they've offered a month free service when you refer someone who signs up; they faithfully, without prompting, gave me my free month service. Also, when you call for assistance an actual human being answers the phone. It's amazing. Everyone from the company who I've met in person ( installation, reps etc) are personable and reflect well on the company. I literally have no complaints. I highly recommend BAI. read more

I live in Santa Monica and recently moved to a new building, so I did the usual, I ordered internet from Spectrum. Well, I was deeply disappointed that after 2 weeks and 3 appointments, they couldn't get my internet service up & running. Raging like hell, I cancelled the service and called BAI to see what they could do. BAI told me that they would be out to visit my place within 18 hours to set me up. The technician, Andrew Jackson, called me at 11:00am and confirmed he would show up exactly as agreed, at 12:00pm. Bosh! As advertised, Andrew arrived and had my internet smashing 200mb u/d within 45 minutes. What a legend. I owe him. Oh, and I get faster service for the same price as Spectrum. Sorted. If you're in Santa Monica and need internet, then BAI is your service and Andrew Jackson is the bloke you need to request. read more