While I have run into various PetSmart locations quite often for treats, this is my first time that…read moremy wife and I have gone into this particular store. As rather new pet owners, we enjoy learning something new every time we visit a PetSmart location. We don't take our new golden doodle yet as she is still quite a bit reactive when other dogs are around. But we do look forward to the day when she can join us and pick out her own toy or treat. Today, we were only stopping by to look for a specific type of collar or martingale, and while we think we found it, we are not 100% certain if she is a small or medium size, so we'll need to come back. We also ended up walking around the store looking at other supplies and getting a sense as to what the deals and special offerings are. We also enjoy using their app and Treats Rewards loyalty program (https://www.petsmart.com/treats-rewards.html). The employees are helpful and quick to answer all of our questions. PetSmart has so much more than we initially realized. Their pet services including grooming, pet classes, hotel boarding, doggie day camp, vet care, adoptions, pharmacy, and a learning center. Featured options at the store include their outdoor shop, new pets, curbside and in-store pickup options, free same-day delivery, saving with auto-ship, fan shop, and gift cards. The Treats Rewards loyalty program is free, and you can earn and redeem points when you shop along with personalized offers. Once you've spent $500 or more, you receive a new tier, and after $1000, you receive the highest tier. Now, you can get an invitation to an annual recognition event and a holiday gift if you make it to the two higher tiers. When I first created my profile, I even received 1,000 points and could immediately use it for a few dollars off my first purchase. We certainly plan on going back soon to at least one of their locations!

I love our groomer at Petsmart but the company has turned to price gouging! BEWARE: They "uptick"…read moretheir pricing by $6/dog near ANY holiday! Right now...from 6/16 - 7/6!!! Ridiculous!!! I am boycotting these periods even if it prolongs their haircuts! This is ALL PETSMART STORES!

Great, local and healthy dog store! This is truly a little gem. They introduced me to a few of my…read morepuppies favorite new toys and treats. I am thankful. They are also super knowledgeable about the best types of food to feed your furry friend. They stocks some fun items like metro balls and woof balls. My dog loves both.

Always helpful and polite - I enjoy shopping at this store for all my pet needs. I appreciate this…read morestore being at such an accessible location as well.

Great experience at Pet Food Depot! Wide selection of quality pet food, friendly staff, and fair…read moreprices.

Good selection but out of stock on multiple sizes of things. I was able to find one thing I went in…read morefor and couple other things. I tried asking questions about supplements for skin and coat for my pitbull but the gentleman didn't seem to know. I found some of the things I was looking for; pretty good selection of items . I didn't spend much time looking at the entire store. He did say they could special order sizes of things they may be out of!

Good store! Clean. Most of the staff is very helpful. I have been here a lot lately…read more- new puppy. Appreciate the ease of parking as well. There are a lot of things to choose from in this specific store which has been great for me .....and my puppy.

Taylor saved the day today! Thank you thank you thank you... I was blown away with the superb…read morecustomer service. This morning I went to feed my dogs their eagerly awaited breakfast meal and found a live moth worm in it. I'd purchased a 33 lb bag of Purina Pro Plan kibble about 2 weeks ago, and store it in a Simple Human sealed pet-food container--and I'm religious about keeping clean and locked tight. When I investigated further, I realized there was some mold as well. So the dogs were going bananas wanting their food and I was worried about having spent $80 on a month's worth of food that is now wormy and moldy. I called Petco and spoke with Taylor, he immediately said to come in and he'd get me a new bag in an even exchange. (PHEW!) He explained that Purina has this issue. After I got off the phone I googled it and read stories that people shared about with this exact issue. (STRESS!) I've been feeding my dogs this for years, they have had episodes of vomiting but I thought it was the heat. But this suddenly made me wonder if this has been the cause and I just haven't noticed bugs or mold before. (Note: my one dog vomited just yesterday, then today I find this). So I definitely wanted a different brand of food. At Petco, Taylor was super helpful--I research everything and have lots of questions--it didn't phase him and he was extremely patient with me. He is educated on all the food, and was able to answer all of my questions, and made it all so easy and stress-free. I went in feeling anxious that I had to deal with suddenly switching and finding a new food for my fur babies, and left feeling relieved and thrilled about the outstanding customer service. It cemented my trust in Petco! Highly recommend this store!

Went to this location after several other locations were out of my cats preferred food. I was…read morehelped by Rylee who really knew a lot about the product and was very helpful in helping us put in an order and when to expect it. We had trouble in the past with people not knowing how to do special orders but I felt very good about things this time and I appreciate getting good customer service.

Will definitely not be returning to this store. I've had two bad experiences.First, I purchased a…read moredog carrier they assured me was airline approved. When I got to the airport, my dog was denied boarding because the carrier was too large. More recently, I bought a bag of my dog's food here. As I got toward the bottom of the bag, I found multiple small branch like objects, then realized they were moving. They were worms. I have a video and had to throw the rest of the food away. I tried calling the store twice with no answer, then emailed. Joe confirmed my purchase but never followed up. When I finally reached someone by phone, I was told I needed to bring in the worms and remaining food, even though I had already thrown it away and my video proof wasn't enough. Due to the lack of customer service, I won't be coming back.

What time does Pet smart open for purchasing pet food? Yelp info says you are open as i sit in…read moreparking lot here this morning at 8:15. Could you please update your yelp info so it reflects correct store time and not grooming times. Confusing to consumers. Also, just a thought but could you open earlier in the summer due to heat & high temps? Thanks for considering

Ava was amazing !!!…read more My buddy and I went in to buy a Beta Fish and as we were walking through the isles, she's was gracious enough to notice we we're lost. She was so helpful in guiding us in the right direction and extremely knowledgeable about any fish related inquiries we had. What really blew us away is that she hand wrote out a step-by-step guide on how to integrate our new Beta into its new tank and a reference guide for cleaning and feeding. This is the kind of customer service that deserves a review and would highly recommended seeing Ava for all of your fish needs.

Mike did a wonderful job! I really appreciated the time he took during drop off to get my dog to…read morewarm up to him and we went through a thorough consultation!

I was going to give four stars since there were a couple of glitches, but the staff at BIYD made up…read morefor them by being helpful, courteous, and friendly to my son's dog (we're dog-sitting) and me. The first time I went was at 5:30, thinking I had until 7 pm to get the DIY wash done. I was told the store closed at 7 pm, BUT the DIY dog wash closed at 6 pm, so I only had half an hour. I knew that wasn't going to be enough time, so we left and came back the next day, much earlier. The staff was empathetic and very nice both times. The wash went well, and the staff was super-helpful, equipped with towels, a choice of shampoo (or bring your own if you like), and clearly articulated instructions. The water was hot to the touch. I was told a new water heater was to blame, but if I waited a minute or two, the water would cool off and become warm, which it did. My pup was not pleased at all with the "blow-dry" setup. It is a loud shop vac with hoses extending through the drying bays. We politely aborted that part of the process. It was actually okay, since we had enough towels to get her 90% dry. I was happy with the outcome.

Surprised that this place has no reviews!! Great find! All the way in the corner so it can be easy…read moreto miss. It's tight inside but they do allow leashed dogs. There's a pretty good selection of the higher end brands that I look for. I've even been able to find supplemental products like evaporated goats milk powder, CBD products, dental chews and frozen bones and food! I can also buy my cats food brand here but have noticed they are a little pricier than other shops I've been to. Still, convenient one stop shop and service is always friendly and helpful. They also have later hours which I have taken advantage of. There are dog baked items and an extensive supply of dog and cat items and supplies! Saving the best for last here-they have a dog self wash station at the back of the store! And only across the street from the dog park, it's so convenient to have a place to wash your pup after a long play day!

Excellent service by Zach in store and during dog wash. The…read moreself serve dog wash is very easy to use and clean. Fresh towels and treats handed out. A wonderful experience for the dogs and me At Chaparral location with superb customer service 2 chocolate cocker spaniels