Good store! Clean. Most of the staff is very helpful. I have been here a lot lately - new puppy. Appreciate the ease of parking as well. There are a lot of things to choose from in this specific store which has been great for me .....and my puppy. read more

Taylor saved the day today! Thank you thank you thank you... I was blown away with the superb customer service. This morning I went to feed my dogs their eagerly awaited breakfast meal and found a live moth worm in it. I'd purchased a 33 lb bag of Purina Pro Plan kibble about 2 weeks ago, and store it in a Simple Human sealed pet-food container--and I'm religious about keeping clean and locked tight. When I investigated further, I realized there was some mold as well. So the dogs were going bananas wanting their food and I was worried about having spent $80 on a month's worth of food that is now wormy and moldy. I called Petco and spoke with Taylor, he immediately said to come in and he'd get me a new bag in an even exchange. (PHEW!) He explained that Purina has this issue. After I got off the phone I googled it and read stories that people shared about with this exact issue. (STRESS!) I've been feeding my dogs this for years, they have had episodes of vomiting but I thought it was the heat. But this suddenly made me wonder if this has been the cause and I just haven't noticed bugs or mold before. (Note: my one dog vomited just yesterday, then today I find this). So I definitely wanted a different brand of food. At Petco, Taylor was super helpful--I research everything and have lots of questions--it didn't phase him and he was extremely patient with me. He is educated on all the food, and was able to answer all of my questions, and made it all so easy and stress-free. I went in feeling anxious that I had to deal with suddenly switching and finding a new food for my fur babies, and left feeling relieved and thrilled about the outstanding customer service. It cemented my trust in Petco! Highly recommend this store! read more

I get my dog groomed every couple of months. They do an amazing job. Kudos for them great job.

Top notch grooming! They take great care of our goldendoodle's thick wavy coat throughout the whole year. Always pleased! The store staff is very friendly and love the natural food choices they carry! read more

Trying to sign in to set up a grooming appointment. I have had so many security walls to go through you would think I was asking to go into the vault at the national bank. Please ask your tech department to not make this so crazy read more

We took their Puppy Training Class, and our instructor was Allison. She made the whole experience so wonderful. She was always patient with us and our puppy. I highly recommend her as an instructor, and we will be taking all future training classes with her! read more

Do not use the 44th st. And Thomas Rd Petco groomer. I had an apt for my 6 month old yorkie which I booked for full service. Th manager and only groomer said it was store policy not to cut the hair on its body, only his face and feet, wtf! I told her I made the apt for grooming. She also called me a liar since she was the only person their. Also told me she couldnt service me today. NEVER would I ever let her touch my dog. Zero stars! read more

Friendly staff - always have lots of stock, no long lines and smiling faces! Lots of parking

Staff is always so friendly, helpful. Have used grooming services and have always been pleased with my dog's treatment and how caring staff was. read more

The staff here is PHENOMENAL. They' show genuine care for my pets and are knowledgeable when I have oddball questions. Excellent pricing and selection for my dogs, cat, and local birds that've made their home on my patio. Their curbside service is far better/easier than Petsmart AND the rewords program rocks. read more

Petco - They get more stoked to "go shopping" than "go walking." - Pet Stores Near Me - Scottsdale, Arizona

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The store and grooming staff are very kind and caring. Recently, Petco corporate dropped the ball on our recurring dog food shipment. My chat experience on the website was so frustrating that I was to the point where I would not continue as a Petco customer. I am glad that I took the chance and called the store. The manager explained that while she didn't have the capability of helping with the delayed food order, she suggested calling rather than the chat option. I called and spoke with a customer service representative who came up with a solution to get food in the bowls! She contacted the store and ordered a small bag of our dog food to be set aside for pick up. Sure, you might ask how having to pick up and order wouldn't be an inconvenience. It was, but I applaud Petco for being customer service focused and acting to assist. Yes, the small bag was free of charge and my shipment came the next day. Petco is a much better option than their biggest competition because why????...because they care! read more

I was picking up an order today. I needed to use the restroom. I was told it had a combination and was employee only. This is totally unacceptable! If you sell goods or services to the public you should have a public restroom. There should be a law in Arizona if you sell to the public you must have a clean public restroom. read more

Another Grooming Nightmare. I should have read a previous grooming nightmare review. I had exactly the same experience. I took in my Havanese for a TRIM. I paid an additional charge for extra brushing. These are double coated long HAIR dogs. When I picked her up to my horror she had been shaved off !! She even had a shaver rash all over her neck. It was all uneven. They even shaved her ears off. Who shaves a Havanese ears off? As the previous reviewer mentioned, clearly they had no concern or common sense and took the easier route- shave - despite paying extra for brushing. Terrible. My daughter burst into tears when she saw her and has been upset ever since. Who makes a 10 year old cry? This place only works for those who want a complete and imperfect total shave job. So upsetting. read more

Petco - Before - Pet Stores Near Me - Scottsdale, Arizona

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The store itself is okay but the Vetco service is extremely frustrating. I have had multiple Vetco appointments cancelled last minute with no explanation after booking weeks ahead and without any assistance on getting another appointment scheduled. I made my last Vetco appointment three weeks in advance to get a needed vaccination for my dog for boarding. I got some generic cancellation text a few days before my appointment. At that time, all of the other upcoming Vetco appointments at neighboring locations were already booked, leaving me screwed for the boarding situation. Reliability is extremely important to me, and this place continues to let me down in that regard. read more

We've used this location for awhile for their Vetco vaccination services for our red healer. The prices are low and beyond competitive. They also make the process extremely easy and the Vetco staff that visit this store are always top notch. For over a year we have also used the grooming services at this store. We like that they have a separate entrance eliminating the process of taking your pet through the store. Our healer is an older dog with a double coat and she is not always at her best around other dogs but we have found that other pet owners are considerate of space requirements to eliminate issues. We are very pleased with the grooming services here. The prices are very reasonable and we have had excellent success with the same groomer for over a year. He did a wonderful job yesterday which included an additional treatment to remove a ton of extra fur plus trim some very long toe nails. I would highly recommend this location for grooming and vaccination needs. read more

Petco's pricing policies don't make any sense. I needed aquarium salt. Website shows 2 sizes, of different brands. Decided to get the bigger one as part of a buy 2 get 30% off promotion. When it didn't ring up correctly, the cashier informed me "That is a web-only price. Petco is trying to get people to buy on-line for pickup or delivery." Say what? So, Petco REALLY doesn't want you browsing the shelves for impulse purchases in the store?! If you want the promo price, you have to do 2 transactions - if you see something else you want when you get there. I did not have that experience at their competitor (please see my other review). Petco is closer to my home, but the price shenanigans make driving the extra distance to the other guys worth the $$$ - I just checked the price of those items & they are less at the other guys, EVERYDAY, no phony-baloney "promo" needed. read more

They gave my puppy the cutest cut ever!!!!!!!! I will def be back. Love this location. read more

Petco - Petco grooming - Pet Stores Near Me - Scottsdale, Arizona

Had appointment got refused service by the rude girl with pink green hair went to pets Mart alot cheaper and more professional BTW been going to petco for 4 years they lost our business read more

I had a great experience at this store and plan to come back. I gor a kitten today and went here for all the supplies I needed. Right away I was taken care of by the employee who showed me everything I needed for my new animal. Cat litter, bedding, food, toys, and a name tag, we were set by the tie we left. read more

Sam and Brianna (hope I spelled right) and the team here are always kind and give amazing customer service

Brianna is great... Super helpful, knowledgeable, and friendly! Always great to see her

This review is specific to the grooming salon, Jamie is amazing she gives scout the best haircuts she's ever had. She understands exactly what I want and remembers me so every time I go in She already knows what I want. Very easy and very personalized service. She always has her finished way quicker than any other Petco salon I've ever been to! Jamie is the salon Manager and all of the other groomers in the salon are amazing as well!! Thank you Jamie we love you!! Sarah and Scout read more

Petco - Pet Stores Near Me - Scottsdale, Arizona

This is arguably the best Petco store in the Phoenix/Tempe/Scottsdale area. Today I had the pleasure of being helped by Chris and Keyah. They took time and care to meet my needs at the store, helping me with an exchange and finding a high dollar return item. At the register, both Keyah and Chris displayed great customer service and made sure we'd want to come back to this store. We left more than satisfied and excited to have a great support team behind our pets. I have been treated horribly at other petcos in the area. Namely Guadalupe and McClintock. When I'm buying hundreds of dollars worth of pet supplies I would appreciate some understanding and not stern voices of a service experience manager talking down on me about return policy. This Petco surpasses the one by my house in strides, so it makes driving 30 minutes extra worth it. read more

Went in to purchase wet food for my dog. Saw the food was on sale if 10 were bought: Went to pay and the wet food didn't ring up as it was marketed. Employee said the sale was valid until Christmas. If the sale is no longer valid, then why are your shelves not updated and shown as a regular priced item? Employee should have honored the fact that their shelf said it was on sale, but the employee didn't. Paid for the food anyways. Please update the prices on your shelves as to not mislead customers in the future. He didn't even take the sale tag off on the shelf after he checked it! read more

Always extremely pleased with and grateful for Jamie!!! She remembers Biggie's particular style and makes me feel very comfortable leaving my little guy. She even added a very cute 'special touch' on request. Jamie also follows up with me when Biggie is due making my life that much easier! Highly recommend read more

Petco - Lake Dog @lil__biggie - Pet Stores Near Me - Scottsdale, Arizona

Chris, the manager, was so nice and helpful. I went to a different petco in Tempe and they were extremely rude and unhelpful when i was trying to make an exchange, but i went to this location and Chris did everything he could to make sure we were taken care of and satisfied. Keyah was also very helpful and a great employee! Both deserve raises in my opinion. Quality customer service 10/10 would recommend read more

Had such a great experience here. Ally helped make sure I was all set with my new corn snake! I had called at least 7 Petco's a few days prior to picking him up searching for a corn snake and she was by far the most pleasant employee I talked with. Thank you, Ally! You made this teacher and her class very happy! read more

Thanks to the pointers from Chris, our Cory cats and guppies both had healthy fry and I came back for baby fish good. This shop rocks and the two employees once again dropped what they were doing and gladly helped me find it read more

I decided to give petco salon a try .. called prior to see what I needed to get my dogs nails trimmed !! Front ones only .. brought my paperwork ( info in my phone ) ... My Dog is a chi rescue and afraid of everyone but me .. I was told that she had to be tied to a grooming harness , and I was unable to hold her .... wrong answer for me ! She has been getting her nails clipped for years , never have been told that ... sorry petco you lost me as a salon customer .. Some animals are special needs , and would be nice if you could accommodate . No accompanying at all ... :(( read more

Just got my first puppy. Have been in and out a few times. Marley has helped me every time. She is extremely knowledgeable!! I was trying to get bones for puppy chew and she told me to put away what I had and set me up with better chew toys due to my puppy's age and teething! read more

Super kudos to the manager working tonight, Holly. I had three separate issues/gripes which she addressed very professionally. As I was shopping, she came up and gave me a $3 coupon for my inconvenience. Notice to corporate-- this is the kind of customer service you should strive for in all your stores. This store has definitely stepped up its look and its staff. The trainers here have also been super nice/helpful read more

I had a coupon for a free 4lb bag of Nutro Brand Dog Food. I went into the store and could not find 4lbs. I found canned food and a 5lb bag of food. I went to the register and asked about a 4lb bag and the employee proceeded to tell me that that coupon didn't exist and it must be "fake". The coupon was from the Petco website. I tried showing the employee that and he refused to help me. I asked to speak to a manager. The manager was zero help. The manager told me again that the coupon must have been fake and that she knows Petco would never make such a coupon. She offered me 25% off of my bag as compensation. I'm so disappointed that nothing was done to right the situation and will not be giving petco my business again. read more

Grooming nightmare (When I went in to get my refund, she laughed about it) I'm a person to always leave kind reviews for places that treat me well and do an overall good job of trying. I had a nightmare grooming experience with my great Pyrenees, and some how they made it feel like it was my fault. She's double coated (so a lot of hair) and her butt and neck we're beginning to become a bit matted. So we called Petco grooming to see what they could do and made an appointment, when I took her in, I said her butt and neck need work, if they had to spot shave some spots that's fine, "do what you need to do" meaning her neck and her butt !!!! I should have never said those words, as when I went to pick her up 4 hours later, she was 95% shaved except for her face and the tip of her tail!!!! I tipped and paid before I saw her, and when I saw her I was in shock... There was nothing anyone could do at that point. Doing some research her double coat may never grow back right, and she has to be brushed twice daily for it to not mat. We spoke to a live chat last night when I came home about our issues and scared for her overrall health and promised they'd call us this morning. All they are doing is giving us a refund, even though I don't understand why anyone would need to pay $100 to completely shave a dog as that was probably the easiest and quickest solution they could think of ! Regardless if they thought they HAD to shave her belly and back coat, they should have called me first as I could have found a place that was willing to take the time to do a blow out and brush her coat!! That's what I'm paying them for right ???... I still feel like they're trying to say it's my fault and now I need to do some research to make sure we protect her skin until it grows back :'( I'll take any advise. My poor baby looks like a poodle. read more

This store is great. It's super clean and recently remodeled. The staff are friendly, especially one of the managers, Kurt, I think his name is. He always helps me out to the car with my tons of dog food and clearly loves what he does. However, I did witness an incident a few months ago that concerned me. One of the other managers (I think she is the General Manager-short hair and talks a lot), totally went off on a customer trying to return something. She literally told them they were crazy for trying to return their item and its people like them that makes her hate her job. Um....Really? I was shocked! This was on a Saturday in front of customer, nonetheless. I have since avoided her when I go in there because she honestly frightens me. Overall, however, the store is close, convenient, and reasonably priced. I have been a customer for a while now and will continue to shop there. read more

Probally one of the worst pet is i've been to if trying to buy a pet. They didn't have a lot of selection on pets. most reptile enclosures were empty and not a lot of fish selection either. I will say they had clean tanks. read more

This review is specific to the grooming services. Jamie is absolutely wonderful. I have been bringing my dog for a year which at the beginning was stressful for me since my dog was scared coming from the shelter. Jamie has more patience and general understanding for dogs (especially rescue dogs) than some veterinarians I have brought my dog to. I highly recommend this place and Jamie for your dog's grooming needs. read more

We have been taking our toy poodle to the PetCo Grooming on Indian Bend for over a year. We absolutely love Jamie, the Salon Manager. She always greets us with a smile and our shy, skittish poodle adores her. From day one Jamie and the other groomers treated us and our fur babies like family. We love the ease of scheduling, pick up and drop off, and most importantly the grooming work is superb. Our dogs grooming results are consistent, affordable, and we love the style of trim that matches our baby's personality. We recommend petco to our friends, family and patients. You won't be disappointed. And if you have a concern or dog with special needs- they will accommodate. read more

Have only been to the grooming services twice and both times have been with Jamie, she is AMAZING!!! Not only her skill set but very friendly and my Shih Tzu always comes out with the best haircut. read more

Petco has a good selection of food and toys, but for cats & dogs the prices are much cheaper for similar items at Target. Start there then go to Petco. The employees are friendly and the store is clean. Good place to find Star Wars pet toys. read more

A special thanks today to the staff at Petco! The opening staff was so informative and helpful especially Stephanie. Susie my grey schdoodle had a great time and cut with groomer Janelle. She is now already for Thanksgiving! read more