If I could give them 0 stars I would, the packers that they sent broke an 80-year-old mirror from a dresser while they were wrapping it and the comment from the packers was "Baileys will replace it" infuriating!!! In the claim they offered $100 because I did not have a RECEIPT for the mirror. Our estimate was also underestimated, and we were given an approximately $5,000 overage bill, when the truck arrived from SLC to WA MANY items were broken and mis-labeled and most were due to shotty packing and fragile items in boxes with heavy items. We needed an overflow truck due to the underestimated load and when the overflow truck finally arrived several items were missing, on the obvious items my husband immediately called Lincoln and told him, he said he would check with the people who shared the truck but never found the items and when I placed a claim on the other items that we eventually noticed were missing the comment from the claims department was we signed the bill-of-lading when the truck was emptied so we could not place a claim on missing items, I suppose we should have had the driver/movers sit in our driveway for weeks as we unpacked all the boxes. Horrible customer service and lack of responsibility. I also wish I would have gone with the more expensive bid that we received because Baileys cost us much more than the next affordable option, plus they broke an item that had extreme sentimental value and many more items. I caution anyone considering them for their move especially if you are requiring help packing, they also counted the majority of the box that we personally packed in the cost estimate. read more

I contracted Bailey's Moving & Storage for a local move in Saratoga Springs (Dec 2025/Jan 2026). My move included a 77-inch LG OLED TV, which was specifically inspected by Lincoln Kelley during the consultation. To ensure total safety, I purchased Maximum Value Protection ($72,296.00 declared value) and paid a $533.18 premium specifically for this coverage. The TV was professionally "Carrier Packed" (CP) by Bailey's team into a specialized TV carton. Upon delivery from SIT on Feb 7, 2026, the TV was found to be non-functional. Despite reporting this within 3 days and having paid for the highest level of insurance, Bailey's has rejected the claim. The Facts: - Paid for Protection: I am not asking for $0.60/lb; I paid a $533 premium for Full Value replacement. - Professional Packing: Bailey's packed the item themselves in their own specialized carton. A replacement 77-inch LG OLED currently costs between $2,000-$3,200. Bailey's has taken my insurance premium but refuses to provide the coverage I paid for. Prospective customers: Be warned that "Maximum Value Protection" with this company may be a meaningless expense. read more

We moved our office from Syracuse, UT to Ogden on the 12th of November 2025. Jeff, COO & Lincoln orchestrated a flawless and seemingly easy move incredibly easy for our company. Under the direction of Francis, lead for our move had us packed up and on our way and situated in our new office withing 3 hours. I feel that their services were superb and very professional. They definitely will be my first choice on our future needs. Jim P. read more

We moved our home from Madison, WI to Salt Lake City. When the truck driver showed up to pack, we learned that Lincoln had severely underestimated the amount of packing material and time it would take to pack our house. Additionally, the truck couldn't approach our house because the street was too narrow. Consequently, the driver had to park it on another street and rent a local moving van to shuttle our belongings to and from. This ended up costing us thousands of dollars above our original quote. The driver and the organizer were fighting about who was responsible. They tried to get the driver to give up part of his pay because of it. We told them it wasn't fair to punish the driver. When we arrived in Salt Lake, several things were broken, including our expensive Jura espresso machine. The moving company refused to pay for it because there was no outer damage. Well, when you move in O'F weather in December and don't drain the water out of the machine, yes, you ruin it. They also refused to pay for a glass lamp that was broken to about 20 pieces. We didn't want to keep it because broken glass was dangerous. The truck driver was excellent, but every other part of this move was a disaster. As we have unpacked, we have found the boxes to be mislabeled or inadequately labeled, and they mixed things together that shouldn't have been mixed in. Why would they put a backpack in our bin that is clearly labeled "Christmas ornaments?" I should have gone with the more expensive quote from another moving company because we ended up paying more than that due to Lincoln's inability to accurately estimate and the company's refusal to pay for their shoddy packing. read more

Incredible experience and customer service. If you want to read qualified reviews, check out their Google reviews and score. Tells a completely different story. read more

See all

DON'T USE! The worst. Bailey's dumped stuff in my garage instead of moving it into my apartment! First, their estimate was riddled with errors (water hose in bedroom? sofa in kitchen? non-existent rooms with fictitious furniture?). When I called to discuss, estimator told me (F, 66) that I "probably just didn't understand how to read the inventory list." (Finally, he re-estimated.) Second, I have a small baby grand piano. Told same estimator, twice, my new place had no freight elevator, just regular apartment-sized elevator. Bailey's got to new place -- told me it was impossible to fit the piano in the elevator: "too small". Also claimed they couldn't get half of my sofa or a king-size mattress into the apartment either, saying they were "too big" for the elevator and the corners on the stairs were "too tight." So Bailey's just abandoned the piano, the sofa and the mattress in my garage and told me they had no further responsibility. That I'd have to pay someone else to hoist the items into the apartment. No surprise: By the next day, I had movers who got the piano into my apartment using the exact same elevator Bailey's said was too small. And I have other movers for the other items coming this weekend -- who say they'll have no problem getting the other stuff up the stairs. Didn't know what Bailey's was talking about. Bailey's just dumped my stuff in the garage instead of moving it into my home -- and told me it wasn't their fault, they couldn't have known how small the elevator was. (The estimator even claimed I'd never told him about there being no freight elevator.) I had to pay other movers to complete the move I'd already paid Baileys tens of thousands of dollars for. Now Bailey's won't answer emails or return phone calls. read more

This is a hard review. Some people deserve a 5 star review and others a 1 star review so I did 3 stars. Bracken our initial contact was very friendly and helpful. We moved from UT to WA. The packing team in UT was fast and pretty good. However, of the team of four women, one of them was a bit older and seemed to talk more than work. She also asked for our help a few times. The reason we paid for packers was because our backs our bad. Also, she was hesitant to pack a few things which the others had no problem with. The gal who did my kitchen worked efficiently and fast and did an excellent job. The other two ladies did fairly well just some inconsistencies on what the would or wouldn't pack. Which ended up leaving us with a lot of misc. leftovers to cram in our car. Allan our driver for our first load was awesome. The only exception was blocking our neighbors driveway with the moving truck. Luckily our neighbors were understanding. Allan had our items at our new home in WA one day later. The movers who unloaded us in WA were very hard working. Mighty Mouse was the main movers name and he lived up to it. They guy did an amazing job and worked his heart out. He was friendly and so willing to please. He never complained just kept telling us no problem and would dive in and make the change we requested in furniture placement etc. His daughter and son-in-law were the other two movers. They did a pretty good job. Allan helped as well. Now we wait. They couldn't fit all of our items on Allans truck so a second truck had to lead our garage. These movers were a bit slower which was frustrating because we had a deadline to be out of our home by a certain time. We didn't plan on needing to stick around and wait for a second truck. It threw us off schedule and we left UT at about noon. We arrived in WA after midnight. We are now awaiting the delivery of this truck. Hopefully it will arrive this week. I will update my review then. read more

Bailey's Moving & Storage - Movers Near Me - North Salt Lake, Utah

The good: The movers were great. The bad: 4-months after the move and we still don't have our refund for using less packing services than estimated. It took over three months for them to tell us they calculated wrong. It's been another 11-days since they told us they made a mistake and still no refund on my credit card. Emailed twice to inquire about the refund, no response. read more

I hired Bailey's Moving and Storage for a cross country move. My initial interactions we good. The load assessor was great, and gave me a good price for the move. Upon loading, the crew that arrived did so on time, took good care of our household belongings, and worked expeditiously to get the truck loaded in a safe and caring manner. This was in Nov 17th. I had a delivery window of Nov 22nd to Dec 2nd. A reasonable window, so to be sure to be at our destination to receive the load, I packed up my family and made a 2600 mile drive to our new home. I was told by our move coordinator that I would be updated throughout the move as to where our belongings were, so I could plan accordingly. Great service I thought. On 22 Nov I still hadn't received any updates, so I called. I was told that the driver had decided on the 2nd of Dec for our delivery date. Not preferred by me, nor was I consulted, but with that being within our contract date, I accepted it for what it was. I was told that I would be updated the following Monday, a week away. The week went by, we made our journey to the East Coast with sunny weather except for Rain on the Friday and final day of travel, the 25th of Nov, a week since we loaded the moving truck. Monday came, and I expected a call. As the morning came and went, no call. Finally in mid-afternoon, I made a call to Bailey's move coordinator and left a message asking about an update. I got a call back from an audibly nervous move coordinator. She informed me that the drive was in Pennsylvania, but had loaded the wrong household, and mine was still in Utah. This was the 28th of Nov. 11 days after Bailey's took possession of our household. I was told that they were working on-a solution, and I would be receiving my load as soon as possible. Beings that I moved across country, I have a new job to begin. On The 29th, I was told to expect my load on the 5th of Dec, 3 days past our contract date of delivery, and my first day at a new job. Obviously, this is a problem for me, to which Baileys representative told me that I would need to be there to receive my load, have a representative, or incur storage costs for delays. I am paying $18,000 for this debacle, and the customer service rep has repeated expressed that it is my responsibility as a client to accept the delays, the inconvenience, and excess costs for accommodations for my family. No one at Bailey's has taken any responsibility or accountability for their negligence. It has all been put on me, the client. In one aspect they are correct. My part in this and my big mistake? Hiring Bailey's to make my cross country move. We are now 12 days since loading a truck, and as far as I know on Tuesday evening, my household is still in Utah, because now they have a snowstorm, and travel for delivery may be delayed. I don't know for sure, because I have not received any update as I was promised in the beginning. 12 days, 2600 miles and $18,000 later, I have no certain delivery date for our household items, and Bailey's has expressed nothing but blame on me, the client who has been waiting for 4 days and counting. Dec 1, I got an update call this afternoon. I was told my load left Denver earlier this morning. Appreciated update, considering it suppose to be on the East Coast tomorrow, but I suppose I just accept the incompetence, because seriously, when a truck has your household on it, as a client, I am at their mercy, right. Then cam the next step. A request for payment. The load coordinator, nice girl, I had to ask to speak with someone else, considering that paying the remainder seems a bit naive considering the level of ineptitude shown by Bailey's. I requested to speak with the GM, as this conversation was not something that a load coordinator should be having. In my opinion, asking the least involved person to ask for the remaining balance was an act of cowardice, knowing that I have been completely unsatisfied with the action of Bailey's, it says a lot about the leadership of the company. I then got a call from the gentleman that assessed my load. He tried to strong-arm me a bit, however when I pointed out that over the past week of sheer incompetence, I would need to put eyes on my belongings before I pay, which I fully intend to do, in full, upon validation that the contents of the trailer are mine. This was not received well, but he told me that he would get the final billing to me tomorrow so that I can have a certified check ready on the day of delivery. Seems that Bailey's and by extension, will hold your belongings hostage until they are paid upfront for piss poor service. This shows where their priorities are. Cash first, incompetence second, and care about the clients, dead last. Dec. 4th the last day I have before starting a new job. What do I have for $18,000? Nothing but stress and anxiety. read more

See all

Let me start by saying, if you want to destroy all of your belongings, save yourself thousands of dollars and just set your stuff on fire. The lack of care shown for ALL of our belongings during this move was truly unbelievable. From a penis drawn on a moving box, to boxes that were packed VERY carefully somehow getting smashed down to 1/3 of their original size, to broken belongings, destroyed furniture, and woeful miscommunications from Bailey's and their affiliates to us regarding the location and delivery details of our belongings, we were disgusted. We had a long-distance move with Bailey's in August 2021. At first, we thought we had found a great moving company. They assured us that they would be able to complete our move no later than 9/1/2021 and told us that we would be fully compensated if any of our belongings were damaged during the move. When we hadn't heard from Bailey's by 8/31, we called them for an update, at which point they informed us they did not know where our belongings were or if they would be found. For the next nine days, no one with Bailey's could even tell us what was going on or where our belongings were. According to Rachelle Dickerson, our shipment had been rejected by one of Allied's contracted partners, Saia, when they thought they had not been paid--even though we paid for the move in its entirety in advance--and no one at Allied, Bailey's, or their affiliate companies notified us or called us when they thought they had not been paid. Bailey's told us they would compensate us for every day our shipment was delayed--but when we filed a claim for the delayed shipment, it was denied because our stuff was getting delivered to a storage unit. Their moving team (Driver - Freddie Moncada, Helper- Jesse Harris) marked every item and piece of furniture that was not inside of a box as soiled, scratched, and badly worn on our Bill of Landing, even though most of the furniture had been moved in by the furniture companies we purchased them from, and they did not have any damage on them before Bailey's took them. The remaining furniture consisted of heirloom pieces that can't be replaced and was, likewise, not damaged before the move. The moving team never informed us that they were reporting our furniture in those conditions or we would have contested it while they were there--maybe they were psychic and knew that Bailey's/Allied would destroy everything! But who knows? We were told by the Bailey's estimator, Lincoln Kelley, not to wrap, cover, or pack any furniture ourselves. He told us that is something the moving team was supposed to handle. However, Bailey's movers did not adequately protect our furniture. Almost all of the damaged items were packed by the Bailey's moving team. Everything that was packed by us was packed very carefully--with copious amounts of bubble wrap, packing paper, and packing foam. We followed exactly all packing guidelines outlined in the Allied moving guide and by industry professionals. Notably, the only items packed by us that were damaged were in boxes that had been smashed down to roughly 1/3 of their size while our shipment was in transit. Truthfully, it looked like the Incredible Hulk had taken out his rage on our stuff when it finally reached its destination. While we were going through our belongings and documenting the damage with photo and video evidence, we discovered that one of the Bailey's employees (or one of their affiliate's employees) had drawn a penis on one of our moving boxes. We filed a claim for the damaged items and it was initially denied because the claims analyst said that we couldn't prove that our belongings were damaged in the move. When we sent them our documentation of the damage (with proof of the date/time) along with pictures of many of the items UNDAMAGED before the move, they reopened the claim. Finally, they informed us they would send us a check for less than 10% of the replacement value of the items that were damaged. We paid for the highest level of protection and many of the items will never be able to be restored to their former condition. So take my word for it, DO NOT work with Bailey's unless you want to run the risk of being scammed out of thousands of dollars and then be forced to shell out tens of thousands of dollars to replace your stuff after they only "reimburse" you for 10% of your stuff. read more

Had Jake come out and do an estimate. He never ***** followed up, never got an estimate, and just bombarded us with generic company generated emails. I even followed up with customer service and they said they would get us the estimate and still no response. Not sure what going on with this moving company, but if you need to move, find someone else that follows up and is professional. Zero stars for Bailey's read more

I made the mistake of using Bailey's moving out of Utah to Colorado they took apart stuff and never put it back together I can't find the canister Wheels I can't find the bag of parts. They don't care about scratching or damaging your expensive furniture I asked for full coverage insurance and he refused to give it to me he came in and started eyeing a 1200 painting I have ,told him I was taking that with me he didn't seem happy about that I had the impression he wanted it Told me he put his best guy on my move and it was a girl what a joke terrible terrible movers amateur hour do not use them. They kept my stuff told me it would be here in Colorado in a couple days it didn't arrive for a week and a half later I had 405 boxes of stuff well I have about 50 boxes of stuff missing they go through your stuff and steal it read more

Friendly, helpful, and strong movers! They arrived at 9AM, and the window that was given to me was 0830-0930 - which was PERFECT!! We had all of our things unpacked from the truck in 2 hours. It was an organized way to ensure that everything was there by them reading off the number on the items while I checked them off the clipboard. Also, nothing was broken, the movers were very hard working, and they were so helpful that they didn't want us to help! I would highly recommend!! read more

Terrible. They call themselves the careful movers and they are anything but that. A 4 mile move with not that much to move was a nightmare. The "seasoned" crew they have that was assigned to my job were slow, not careful, and made the experience anything but pleasant. I had to call for a supervisor multiple times. The professional movers dropped half of my stuff, damaged a bunch of things marked FRAGILE, and almost didn't finish the job the same day. I will never use this company again or recommend them. read more

Bailey's took care of my belongings very quickly and efficiently! I moved from Utah to Ohio and they stayed in touch with me all throughout the process. Everything arrived when they said it would and my furniture was still how it was when it left my house (this included a 45 year old family Grandfather's Clock). I would definitely recommend them to anyone making a move! Great service, completed in a jiffy---thanks so much to Chris, Cyndi and all of the gang! read more

I hired Allied Van Lines to move my stuff across state from Utah. They used Bailey's, moving and storage in Salt Lake city, as their agent to get an estimate. After Baileys took my boxes to their storage facility until Allied picks it up, I get an email from Chris Schuh, Baileys relocation consultant, saying it was more than what he had estimated and implied I added additional items that went over his estimation by a few thousand pounds. He stated I had two options: 1. Come to the warehouse and remove some of my stuff, or 2. Pay an additional $3000 more. He said it was not an error on his estimation, that he was very good at what he does. I took neither of his options. I responded, I did not appreciate his bait & switch tactic and his threat to hold my property hostage for more money. That I would seek legal assistance when I arrived at my destination. It got worked out in the end, but Allied needs to do a better job in who they use as their agents because it makes their business rate poorly. read more

We used Baileys to move from SLC to Southern California. They lost and damaged several items. All of my tools came up missing. They also lost our Xbox and all of our TV accessories along with 5 other large boxes of our household goods. We had purchased a 1000,000.00 no deductible insurance policy. When we filed a claim for the items that were "lost" or stolen. They referred us to Allied Van Lines. They refused to replace the items. They were great when they loaded our items. When they delivered, they virtually dumped our furniture in the front yard and left. They are extremely hard to work with when you have a problem or lost items. Save your money, the small company's are a much better choice! read more

Out of 8 moves with the military this was by far the worse. Not only did they show up a good 7+ hours late, they rushed the packing so much that I do not hold hope that my items will arrive to our new destination in tact. Numerous items left behind and how that happens with a crew of 10 is beyond me. They left their trash everywhere throughout the house, ate the pizza I purchased them all over my brand new couch. I don't even let my family eat on them let alone people I don't know. The packing job was horrible and we had tape coming up on multiple items before the night end. They also refused to pack random items such as peanut butter, apple sauce, food coloring, etc. Our loaders showed up 4 hours ahead of the Packers and did more packing in the time they were there than the 10 of them could handle in 6 hours. I sincerely hope that there military doesn't continue to contract with this company after this experience. We entrust our entire belongings in the hands of strangers and move so frequently that we hope to arrive with the items that we work hard to acquire only to have people treat it like trash and carelessly. read more

Absolutely disappointed! I moved back on July 30 from Utah to Illinois. Due to family emergency and a roommate moving out of the Illinois house, I am just now unloading my belongings into the house. They broke every single one of my coffee mugs, of which I've collected over many years. I have a total of four left out of probably 20. They broke several glass bakeware pieces and lids. I know it happened on the Utah side because I witnessed one of the younger boys taking a very heavy tote down the front stairs to the truck and he dropped the tote that was full of dry goods and what not and it went all over the yard. I had to stop what I was doing and help him repack that tote. Also, on the Illinois side my best friend said that they were ever so gentle, taking each item off the truck with kid gloves. She was quite impressed. So, it makes me wonder what else I'm going to find as I start to unpack things. I know it's just stuff and you can't take it with you when you die, but while I'm here.... read more

Bailey's Moving & Storage - Last of the broken mugs - Movers Near Me - North Salt Lake, Utah

Called before Christmas to have and in-home appointment done for moving out of state. I received an email confirming the date, time, and virtual appointment before New Year's. After waiting a half hour for a salesperson to arrive or phone call, I called and was told that I was scheduled for tomorrow. I reported that I had a time conflict. Prior to ending the telephone call I commented to the person that this was probably a reflection of the services they provide and I could expect them to not show-up on time to pack and move me. I will not recommend this company to my family and friends. read more

Of the many moves we made in our lives, we can unequivocally state that this move was the best. Frank, "the Mover", directed crews at both departure and arrival destinations. From the beginning, Frank communicated often and effectively with us. Because of his supportive personality, we felt comfortable initiating communication with him. Because of his leadership abilities, packing and delivery were on time. We appreciate and value the effectiveness and efficiency of the process. Without any reservations, we give this company and Frank our highest recommendation and commendation. Drs. James and Vonnie Ryland read more

Everything about Bailey's was professional and made the stress of relocation easy. From the timely free on site appraisal, the packing and loading the following day, responsiveness to following my household across country, and delivery and unloading my goods in a storage unit were good. While I have not located everything I own in my storage unit yet, thus far, I have been satisfied. Molly S read more

Do not use this company! I chose Bailey's because they were affiliated with Allied and I wanted professionals to move us from the Salt Lake area to North Carolina. It started out well, but as they started to load the massive truck it was evident our home goods (13,000 lbs) would not fit on this truck. That's because they already had more than half the truck loaded with another clients goods. But they said it would fit...well it didn't, so they had a small panel truck take all of our office furniture, some bedroom furniture and kitchen along with patio furniture. Garage items and misc as well. They also broke a china cabinet during the loading process and never said a word. The big truck left for North Carolina (delivered 2 days late) and the little truck went back to their facility in North SL and was parked in the parking lot for almost 5 weeks in the hot Utah sun in July. By the time we got it almost everything inside was damaged or destroyed. After the remainder of our goods showed up I filed the Delay Claim which states in the contract is $100 per day beyond the delivery window. So 30 days late adds up to $3000 dollars. I got a check for $200 dollars, no explanation, just $200 dollars. This is a breech of contract! Needless to say this is not over by any means. We are currently working through the Damage Claims. Not one thing has been repaired or replaced yet. 30 days and counting. Half my garage is filled with damaged/broken furniture. Also, they said they would disassemble and reassemble all furnishings, but the Bailey's loaders lost the hardware. Never packed it properly and so far we have not found it. read more

We've moved nearly 20 times both domestic and international and this was by far the worst move ever. Multiple items broken and damaged. Missing items. Major delay in delivering our items. And no one at Bailey's seemed to care. Their communication not only was poor but was offensive as well. The general manager, Elvis, was rude, sexist and condescending. And the response from corporate to our complaints was weak at best. Use Bailey's at your own risk. read more

This transaction started out like the opening scene of Meet The Fockers, where everything went perfectly before things quickly turned south. The sales rep competed with other moving companies to provide the most competitive bid. The packers showed up on time and quickly packed up our items--they even returned some cash they found in our house. The truck driver and movers showed up early, and then...one of them backed onto and high-centered his car on one of my neighbor's landscape boulders that lined our common property line. Instead of getting out of his car to survey the problem, he revved his engine, kicking up dust, digging holes, and ultimately dislodged the boulder before driving through other boulders and damaging his car in the process. I informed the truck driver I did not want that particular mover at my house that day. Can you blame me? When I walked down to the end of my long driveway with a shovel and broom to clean up the mess, I confronted the mover and his boss (they're a 3rd party company contracted by Bailey's). His boss screamed at me, for all of my neighbors to hear, "Who's dxxx do I have to suck! If he goes, I go." And then they both left. This slowed down our move by a few hours while we waited for more hands to show up. As they worked, the driver recognized that the original sales rep far underestimated the total weight of our haul. The driver made a cash deal with the sales rep so that he would not request a weigh-in at the station. We found out about this when the sales rep asked us to pay that difference under the table. In other words, they underestimated our deal to get our business, only to ask us in our driveway (which is more like an alley) to pay him the amount he agreed to pay the driver. I let him know we would consider it if we had NO MORE problems. We got everything loaded up (I helped because it was getting late). The truck pulled away and we planned to meet them 5 days later on the other side of the country. That evening, we learned that they did in fact underestimate our haul, and that many of our non-essential items would not make the trip across the country, that they had to go into overflow crates and be shipped at a later date, which was to be determined. The driver showed up at our new home right on time, and the movers did a great job. What I can say is that the driver was the silver lining in all of this--he was amazing. After he left, we were told that we would be notified when our overflow items were on their way. After waiting a few weeks, we finally decided to call because we were being told different things from different people involved with the company about where our items were. When they looked into it, they informed us that our items were completely unaccounted for. A few days later, they tracked down our stuff and gave us a reliable timeline of when it would arrive. Finally, after over a month of waiting, the overflow items arrived...damaged. When filing an insurance claim, we had to go through the inventory list to report the item numbers that were damaged. On the overflow item list, which was reprocessed at the warehouse, the original sales rep was dishonest about the condition of our belongings. For example, we had a brand new expensive patio set that was just 2 months old at the time of our moved. On the overflow item inventory, he marked that the patio set was highly worn, soiled, damaged, etc., and this was one of the items that were damaged. He used this tactic with all of our other items too, almost as if they know items will get damaged when they are shipped in the overflow. The trick is that when they reprocess the overflow inventory, the owners are not present to confirm the condition of the items--they get away with it. The insurance claim has been filed and we are still waiting for the outcome of the settlement. We are happy that the transaction is finally almost over, and hope this story helps others ask the right questions in order to make more informed decisions about selecting their moving company. read more

Baileys Allied was very impressive in the beginning. While packing was going on, representatives came out to make sure everything was going smoothly. I did find the packers missed some things by going too fast. They would pack things in a cabinet and somehow miss a couple things In the very cabinet they were packing. I was moving from Utah to Texas and my things arrived a week after the truck was loaded. That made me my day. Unfortunately, that was when everything changed. A doll cabinet was damaged which I do not believe the movers or the driver was aware of. One entertainment center was damaged (the back of the cabinet was almost fully separated from the entertainment center) which the movers had to have seen. Another entertainment center was damaged (the cabinet door was not shutting correctly) which the driver knew and yelled at me for missing parts and walked out. the parts were on the counter when he set them down. neither the driver or the movers told me about the damaged entertainment centers. Fortunately my son was able to fix the damaged furniture. When the boxes were brought in, the movers called out several numbers that I had to check off. I found I was missing some items ( total about $227) that claims rejected due to correct procedures were not followed. Apparently the consumer is suppose to physically check the number themself on the boxes and verify no signs box broke open (fallout). That was not done. The drivers and movers are taking shortcuts to move faster and get to the next stop. Beware and make sure it is done correctly. Fortunately my loss was minimal. I also found a television was damaged in the move. It looks as though claims sent a check on this but as luck would have it, USPS lost the check. Now I am waiting to see how claims will handle the situation. Bottom line, the workers are moving too fast and taking shortcuts or getting careless. It is up to you as the consumer to make sure they do things correctly. read more

I have moved cross country 6 times and this was by far the worst. It still makes me angry. Let's see....they showed up late with guys who were thinner than me and needed smoke breaks every 10 minutes, claimed they would need a second truck although I had not been told that by the guy who did the estimate, broke an antique table right in front of me before they even got it out of the house and then tried to hide it, took over 9 hours to load the truck when I'd been told it would be 5 at most, gouged my husband's desk, broke our carved bed headpiece, showed up late to deliver, tried to force me to sign that all boxes had been delivered when they had not, dragged the claims process out for 5 months even though I paid for full coverage....that's not all but it's enough. I will say that the packers were very fast and effieicent and everything they did was great. Suffice it to say that I would never ever ever use them again or even recommend them to my worst enemy. OK, I might do that but not to anyone I even remotely liked. read more

I've used Bailey's twice now for datacenter equipment moves and both times they've done it quickly and efficiently. They show up with big trucks and big polynesians, wrap the racks in cellophane, and load them on the truck. I've left most of the equipment/servers in the rack, pulling just enough so that it's not too top-heavy. And they bring big wooden equipment carts for all the odd and ends. All with just a couple days notice. They also bring floor protection so the rack casters don't leave marks, which is nice. I don't know about their rates or the billing process, I haven't had to deal with that. But for moving heavy equipment fast, I have no complaint. read more

TERRIBLE experience. Our crew broke our almost-new television (Bailey's refused to reimburse us) and scratched up our new bed. Throughout the move we could see them handling our furniture carelessly. Our crew also refused to keep masks on, although we moved when the COVID infection rate was at its highest. We had to ask repeatedly, then gave up. Without discussing with us, the crew took a 30-min break just two hours after arriving, and spent almost an hour - an expensive hour for us - trying to reassemble a simple bed frame. When we asked for a discounted rate after receiving such poor service, we were told THIS crew is one of the most reliable and requested. The folks we made our arrangements through were friendly, but completely avoided taking responsibility for anything that went wrong. Happy to chat with anyone who'd like to reach out for more details on our experience. read more

We worked with Bailey's moving our family from the Twin Cities to SLC. The customer service was among the best I've had anywhere for anything. Truck ended up six days late coming into town so we got reimbursed at around $120/night for a hotel. The movers themselves had a lot of hussle but this cut both ways, as it was sometimes a bit slapdash & rushed. In any case the truck came out well-packed, and there was no damage. read more

GE Delivery contracts out through Bailey's. I ordered a dishwasher from JCPenney. Bailey's never contacted me to tell me of the five-day delay, or to give me a delivery window, or to call 30 minutes prior to pick up. This may not seem like a big deal, but I was working with my tenant and coordinating with a company who would install it for me. I called several times to find out when the item would be delivered. I was also told I would receive a call 30 minutes prior to delivery. Not once did they follow through and instead placed blame on the manufacturer who has nothing to do with communicating. I don't mind that the item was going to be a few days later than expected--communication would have made all the difference. I will never use Bailey's because they are unprofessional and don't communicate. read more

Nightmare. Packers arrived with one experienced individual and 2 clueless 18 year olds doing summer labor. Items were missed, valuable goods smashed, furniture broken and some items packed things they shouldn't. But it gets worse - Baileys uses 3rd party (MSS) for things like disconnecting fridge/washing machines, moving light fixtures and TV.s This firm failed to turn up both for packing and at destination, charges thousands for minor tasks, didn't have the right tools and had an aggressive poor attitude. Don't go near this hot mess. My experience was the absolute worst. read more

Wow ... I'm surprised by the negative reviews. We've now used Bailey's twice in the past two years for our moves across a few states and have had a great experience both times. Granted, my husband's company paid for and coordinated both moves, but we've been extremely satisfied. Two years ago, Shane and his crew moved us from Wyoming to Reno, NV. They did an outstanding job. Very professional and fun. And everything was packed so well, we had no issues at all. We recently found ourselves moving again - from Reno to Denver - and we got a new crew led by Jake. The first day he brought two packers, and they were super efficient, professional, and friendly. They were respectful of our home and our household goods, and we really enjoyed being around them. The second day we had two different people to load the truck - and I'd recognized them as the guys who helped unload us two years earlier. Super nice guys, very hard-working, efficient, and friendly. We bought lunch for both crews each day, and they were very grateful. These guys all busted their tails for us. I would highly recommend them. read more

If I could give this place 0 stars I would. Avoid this place at all costs if you are having anything done in your home. Home Depot contracts them to deliver and install appliances in Salt Lake. Our saga with this company began Saturday. We were given a delivery time of 9am-1pm. After numerous phone calls to both Home Depot and the delivery driver, they finally showed at 645pm. It took them until 11pm to remove my old appliances and install the new ones. The next day, we noticed that the dishwasher had flooded into our basement and destroyed our laminate flooring. It is now Wednesday night and I have yet to have someone come to our house and start the clean up process. The wood in my house is still wet and I am growing God knows what in my walls. There have been many phone calls and emails sent to the GM of this company from Home Depot which he does not reply to. The claims adjuster is just as useless. They are rude and have no sympathy toward us for the issue that their company and installers created for us. If you want a company who does not give a crap and does not know the definition of great customer service, this company is for you. read more

WOW! I need a 10 star rating for this amazing company. I dealt with Dusty Whitney and it was quite the experience. Let me precede my review by stating what happened before contacting Bailey's Moving & Storage. Our 8000 sq ft commercial facility was scheduled to be moved on a Saturday by a local moving company. We would require 8 men, 2 trucks and 7 hours of labor at minimum. On Friday I received a call stating they had to pull their bid due to an unfortunate event and I was left with an unfortunate event myself. I hung up the phone and was quite perplexed as to how to find someone to take over our move in less than 24 hours. I did a google search for the best moving company and Bailey's was near the top. I called 2 other moving companies prior to calling Dusty and was told "sorry we can't accept your bid due to your turnaround and our manpower is low". Then along comes a call back from Dusty Whitney. He exclaimed that not only could he take on our move, he would match the bid of my prior moving company...ended up beating the other bid completely in the end. After being burned by the initial movers, I asked Dusty again...are you sure you can take this on? He said that it's as good as done and not to worry they would be there promptly at 830am the next morning! The men showed up promptly, ready to go. Strong and able ready. 8 men, 3 trucks and 7 hours on the dot! They not only moved our commercial restaurant heavy equipment, they helped pack and load items we didn't get to, they assisted with moving articles around the place as needed and listened and followed through with each and every concern I had. GREAT! GREAT CREW AND COMPANY! So impressed! Have already referred them to half a dozen of our friends and hoping to keep them in our network for our next move. -M.M., Sweet Leilani's Restaurant Island Grill & Catering read more

Worst experience ever. This is the company used to move me here from another state and that driver was amazing! But alas, it appears drivers from other states prove once again to be better than those here in SLC. The incompetence of the team I was given just kept getting worse as the day went on. The move took over an hour longer than quoted because they couldn't find my apartment, couldn't figure out how to get the semi into the complex, then couldn't figure out how to get in to the storage unit complex. When they finally did figure it out (by driving down the street going the wrong direction) I got to witness the complex manager yell at them and make them move because the idiots completely blocked the exit, trapping other patrons in the complex. By the end of the day I was so frazzled I didn't even bother to make them change around my bedroom (which they put together backward even after I told them how I wanted it-my bed is now sitting in front of my cable outlet). I just wanted them out of my house. Glad I paid a couple thousand dollars to be stressed out to the point of tears. And, to add insult to injury, being told "we'll make it right" obviously means you as the customer will still pay for the additional time based on the bill I received today. read more

They delivered a few appliances we purchased through Home Depot. Knowing what I know now, I will specifically ask that they not deliver anything we purchase, because it was easily the worst customer service experience I've ever had. The driver was supposed to deliver our item on Saturday morning between 7-9 (or something like that). He called at 6:30 and said they were on their way and would be there in a half hour. An hour passed and I had not heard anything from anyone. I tried calling the phone number that called me and tried several times, with no answer. I left messages, tried texting, etc. Nothing. Hours passed. I tried calling more, nothing. Hours passed. Got a hold of Home Depot, they said they'd try to reach them. They were also unable to reach the drivers. I called their office, got a receptionist who was completely unhelpful. Left several angry messages with managers, who never returned any of my phone calls. Hours later (probably around 3 PM), my first contact with the movers since they called me at 6:30 AM, the drivers called and said they had searched our address, were taken to another street with one similar word in the street name as our street (like "John Doe Road", ours would have been "Doe Fawn Avenue" for example, and the street they tried was in a completely different zip code. Clearly these guys were not the brightest bulbs), got to the home it was taken to, nobody was there, tried calling us (did not try me, the number that they had just used to speak with me, but tried a second phone number), and then just kept going. He said that because they were out on their route, they would be unable to deliver the item that day and that we'd need to reschedule. This was an incredible inconvenience and cost myself hours and hours of time. We were moving in days later and had no dishwasher or washer/dryer. Eventually they were able to reschedule, one week later. They came and left a lovely scratch on the frame of our front door. It is truly hard to overstate how awful Bailey's was to work with. I tell everyone I know looking for movers/delivery to avoid their business like the plague. read more

Avoid this company like the plague. They do shoddy work, don't take responsibility for their mistakes, are difficult to communicate with and don't stand behind their promises. My mother recently used them and over six weeks later, are finally seeing some resolution to the damage they caused to her furniture. It wasn't major damage but there was a lot of it. They threaten, disappear, rush and then blame the customer for not having read "the fine print." If you are a glutton for punishment, use this company. Otherwise, go elsewhere. read more

If the above numerical response could go into the negatives I would choose the worst possible score. As a company that has been in business for quite some time (and partners with another that has been around even longer) a customer would think that the company would know what they are doing. Unfortunately, we found out that is not the case. I have never been more disappointed in the service provided. The lies, deception, failure to communicate, and disorganization was very disappointing and flat out unbelievable. I hope other customers never experience what we went through. read more

I worked with Bailey's as a local agent for a long-distance move with Allied. That involved them doing the estimate and packing. They were quick with the estimate and were reasonably priced. Packers arrived early and were done fairly fast. However, packing wasn't as professional as I had expected. Boxes came undone. Tape was barely stuck down. Some boxes were overloaded. There was no bubble wrap. Some boxes were minimally packed. Most boxes bulged. Boxes were piled in doors, over cooling vents, and in hallways, making access difficult. Items were packed that I indicated were not to be packed. Labels were not left for loaders. I was charged the full amount two days before the packers even arrived, not "on delivery" as was indicated it would be. I never heard from the coordinator after the bid except when I contacted him. Nothing on the day of. They acted like everyone knows how to do a long-distance move. Not the best experience by far. After unpacking, I'm taking off a star because I have found antique books simply thrown into a box, books thrown on top of other miscellaneous items, and broken kitchenware. Do not use these people for packing! The drivers were excellent throughout and should rate 5 stars, but Bailey's as a company could do with much improvement. read more