Placed a pickup order on the app and says go up to the door and ring the doorbell and go up there and they have a hand written note saying pick up orders have to use the driveway and the driveway is ridiculously long and not moving. Not to mention I went up to the door to go in and it's locked and they turned off their doorbell and they just stare at me standing there. This isn't the first time this has happened too. Safe to say I will be visiting a new location from now on. read more

Versus other fast food restaurants, the biggest difference for me when it comes to Bakers are their milkshakes. Especially the strawberry. A little on the small side but very delicious. That said, regarding everything else on the menu at this Bakers, five stars all day long? Hardly. Four stars? Maybe. The best I can give this or any other Bakers I've tried is a three, I'm not that impressed. Food versus the price you pay does not balance out. Sorry Bakers, you let me down like the Lakers. read more

Baker's Drive-Thru - Drive Thru - Mexican Near Me - Riverside, California

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Came with my good friend after round of golf. Food was good. I go to Bakers semi regularly so know what to expect. Unfortunately, customer service poor. Maria was cheerful and friendly but the younger skinnier one taking orders was humorless and rude. Basically threw my friends change at him without a smile or a thank you. Just a look of disdain. Acted like we were a burden to her. Since she was goofy and giggling with coworkers can't attribute her attitude to a psychiatric condition. Probably poor upbringing and inadequate customer service training. read more

So I recently went to this location and the person working drive thru, I think her name was Angelica, was very sweet and professional. Her customer service should be a model to the rest of the employees. read more

Dropped by today for tacos, usually they are fresh and delightful like everything else on the menu. Every taco today had broken shells and was full of dripping grease, grease pooled in the wrappers and the bag, don't know if they were training people or they thought that it would be a funny prank. Wow, messy and not as tasty as usual. Sticking to burgers and the burrito combo meals from here. Next time Miguel Jrs. is getting my business as they are right down the road. Gonna be a while until I can trust Baker's again.... read more

Horrible customer service. Left my family and I waiting to order for Aprox 7 min. Having the young lady that actually took our order. Walk pass and not even acknowledge us multiple times. I live local and this unfortunate situation will have me not returning. read more

The food is good, but it would be better if the customer service was good and not just feeling like a bother when you go in

Never eaten at a Bakers so expectations were kind of high. I ordered a papa burger combo plus chips & guacamole. I loved the sauce on the burger & the fries weren't bad. The guacamole was spicey with small chopped avocado, delicious. read more

I've been eating at Baker's several locations my whole life, they are always good & the same quality/flavor food at all locations. Baker's is a staple. Most people list favorite burger places as Baker's, In-n-out, & five guys. Best hot sauce BY FAR of any fast food place.If they would please bottle and sell the Baker's original hot sauce! I would put it on everything...except cereal. read more

if i could give 0 stars i would. about a week ago. my daughter and i sat in this drive through for over 30 minutes waiting for our meal. keep in mind it was two cars ahead of us and no other cars parked in the lot. when we finally got to the window the kind cashier apologized for the wait and after i took a peek inside i saw she was running the whole front by herself. i accepted her apology and asked who else was working. she replied "just me and one other person" and i was in shock! this little teenage girl was practically running this place all by herself? after i paid i saw her running from back to front with bags. she gave me my food and it was surprisingly fresh and hot. i told her how sorry i am for her and she just smiled and didn't say anything and wished me a good rest of my day and i left. we parked in front to eat. i'm sure this is a management issue. they're not properly scheduled! my heart aches for the girl. hope this changes! and fast. read more

I've eaten at this Baker's a half dozen times since it opened. FWIW, all I eat here are the burgers and the regular tacos, which are consistently good. Service is quick. Drinks are not watered down. Staff is friendly. Bathroom is clean. IMO, this is definitely one of the better Baker's. My only complaint is that in summer it is freezing inside. I'm not a pie, neither. It truly is ice cold in that place. Had to bring a nylon windbreaker in from the truck the other day. read more

I ordered a simple bean and cheese burrito and there was barley anything in it . Sorriest excuse for a burrito ever. And the lady at the window was a rude b****. read more

Baker's Drive-Thru - Mexican Near Me - Riverside, California

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All of the food was disgusting...have to give one star tho because the shake was delicious!

Worst service I've seen in quite some time. I watched a customer who thought he ordered a large meal including fries and a drink only received a large drink and got a small fry. The manager not only didn't care but was extremely rude to him in front of his daughters even though he was calmly trying to make his exploration. They did give him his money back however it would have been simpler to correct the order and make a happy customer. I will never go there again and recommend others do the same. read more

Tried to order a teriyaki chicken sandwich that didn't have a "number" assigned to it through the drive-thru, wanted to make it a combo. After ordering another combo that did have a "number" on the menu, the order was then repeated back differently than the way it was ordered. It was repeated back as two #2 papa meals. The person tasking the order proceeded to tell us the reason behind her correction through the speaker. Apparently the #2 chicken sandwich combo can be ordered with any type of chicken, whether it be regular, teriyaki, Monterey... It says "any" on the menu but fails to also list the options to chose from; they are listed individually under a different section. My issue is not with the menu or my confusion regarding it, it was the method of conveying the correct way it should be ordered. I don't care if that's how you as an employee have to input it into your register, repeat it back the way it was ordered or phrase your "correction" differently. It's all in the positioning. The food itself was standard, the wait to receive it after paying, aka: lesson on how to order, wasn't bad. When it came to the pickup window no greetings were given, only a question was asked if we wanted ketchup, 2 brown bags were promptly handed out the window and that was it. No, "here's your fries", or "this bag has your sandwiches". Nothing. Since this location is fairly new, the "this location is new" excuse doesn't fly. Why you ask? Because less than 3 weeks ago these employees were in training. Have you forgotten how to say, "hi" or "thank you" already? No, I didn't come here for a quality conversation but I sure as heck don't want to have to be put on defense over a chicken sandwich. read more

They always deliver quality food and fairly quick service. They recently had a price increase, but I guess that is just a sign of the times. read more

Usually bakers food is always fresh. Considering there's not many around..... well this is the worst location ever. Food is never fresh. Sticking to the one in Moreno Valley. The only reason for 2 stars is because the shakes are still good. read more

I have never had such rudeness from the manager at a fast food place as I did tonight. And that's saying a lot. Because I used to be a manager at a fast food place so I know what can be done and what can't be done. They forgot one of my burgers that I had gotten to go I came back and told them they forgot it he told me he could not help me without a receipt and told me I had to go all the way home and get it and come back for him to replace my burger. Then when I brought it back and showed him the receipt he never looked at it was rude and snarky to me never apologized for the inconvenience of me having to go get the receipt never apologize for missing put in the burger in in the first place never apologize for my time. Put the burger in the bag and threw it on the counter and said there you go and never made eye contact with me or looked at me again. I was so mad that if I open my mouth I was going to go to jail. Everybody else to work there was nice and polite it was only the manager and he wasn't even that busy. I am so glad that I am moving out of state because I've never come here again. I could understand if I got irate or raised my voice or even cussed but I never was nothing but polite. read more

slowest drive thru in the whole county! waited 17 minutes with only 3 cars in front of me.

I love Bakers food but the service at this location is usually bad. A bunch of teens who seem to have zero appreciation for their job and zero interest in customer service. I've been going to the location on Adams St. for years and service there is MUCH better. read more

Such a terrible bakers. Customer service is awful and they cannot get an order right to save their lives. I like bakers a lot and this one is a mile from my house but I will not be returning. Get it together. read more

bad service. the workers are so grumpy all the time and when I order they are really quiet, I can't hear them and this one girl mumbles every word. And you have to pay for ranch... I just wen't there recently and I got ranch there, and they handed it to me and it was SOOO watery it was disgusting, me and a couple friends tried it and it did not taste like ranch, it was runny and watery eww. read more

I went to Bakers today and all the employees were so helpful. I give props to Laura, because I got my order correct and on time. Lizette was so nice to me and overall made my day. I will be coming back and recommending this bakers to my family and friends. Thank you to all the employees. read more

Laura was so rude and impatient for NO REASON. she could not be bothered for anything. Order was wrong. Come onn.

This is one of the worst Bakers I've ever been too. Unfortunately, it's down the street from our house. They don't even say hello when you pull up to the window. After I wait 15 PLUS minutes in the drive thru you could at least say hello. Ugh this place is so damn slow and RUDE. read more

The food is good, the wait is short, and overall like this place as a burger joint. Haven't tried anything else....... but the burger is good. read more

I always enjoy getting some quick "dirty" food from bakers. What I like about bakers is they have vegetarian meat! So I can get a taco or a burrito. Most fast food places don't have this option! read more

Terrible customer service. Employees dont know how to count change and dont know how to properly prepare an order. I almost was given the wrong change and I was overcharged for two burritos after only ordering one. I also was asked if i wanted condiments which i did & came home to realize i wasnt given any. Not happy and will not be returning. read more

This is a new location and they do a great job. The food is high-quality and there's a lot of selection. You could get Mexican or American food here. Now if you're looking for authentic Mexican food cooked on the side of the road out of the back of a truck this is not the place for you. They cook good American Mexican food that is healthy to eat read more

Food was the same as it always is but brought my nephew with me and he ordered a Caribbean chicken sandwich but was a little hesitant. Manager told him if he didn't like it he would give him something else. We he didn't care for it and the manager walked by and notified he wasn't eating and offered to get him something else. Gave him a different sandwich. Service was also very fast. Couldn't be happier with the experience. read more

Cold food, stale buns on the burgers and their "teriyaki" chicken sandwich is no such thing. It's handy but so far always a huge disappointment. read more

Ive been the biggest supporter of Bakers Drive through since they opened however Im really bothered that recently when I have gone in- usually the morning to early afternoon times-there is a Manager - Hispanic lady wearing a light blue shirt and glasses -who finds it necessary to yell at her staff where customers are within earshot. This has happened on at least three different occasions when I've been in. First of all it's unprofessional as a manager to yell at anyone as these people are not part of your dysfunctional family - they are workers and it's very evident yelling makes her feel more important than the moral of her staff or the paying customers experience I wont be returning anytime soon and will also be submitting my concerns to a corporate office. read more

I went to this bakers and every time I go there is always this one drive thru girl with glasses who is EXTREMELY RUDE I got a shake and instead of handing it to me all the way she let it go before I even got it and when she made another one she said for me to practical get out of my car to get the shake from her , she did this with every item, not even trying to hand it to me right . And when i told her she needed to hand it to me better she responded with a rude comment. If you would I good service don't go to this bakers . read more

I love Baker's. I eat there all the time. I stopped by the Baker's at 18950 Van Buren and was sorely disappointed by their service. I had a group of friends coming over and bought $30 worth of burritos and other stuff to feed them. I had my son count the burritos as we left the drive thru and we were one short so I went back and got it. When we got home we found that whoever made the burritos treated it as some kind of joke. They were basically a tortilla with cheese and about a tablespoon of beans. They each weighed less than half of what they should weigh. I called and spoke to the manager, Carlos, and explained my problem. He insisted that they had a scoop to measure the beans to make each burrito the same size. I told him that they were made wrong and that they had basically no beans in them. He then reiterated that they are all made the same way with a measure and that they had been made right. He offered no compensation for the rip off that had been perpetrated on me. When I went into the store to get the burrito that had been left out of my order I noticed that there were no adults working there, all teenagers. They need adult supervision. The Baker's in Riverside on Indiana is great. The Baker's in Riverside on Adams is great. The Baker's in Riverside at 18950 Van Buren at Wood road sucks, and the manager was not able to recompense their very poor effort in an appropriate manner. Avoid the Baker's in Riverside at 18950 Van Buren, it is a rip-off. read more

Came here for the tacos, both taco shells were super stale. Had to wash it down with my warm powerade. Went to get a refill on my drink. She said it was 25 cents. Told her I was unhappy with quality of food and all I had was a card, did not want to ring up 25 cents on my card. She didn't really care, so I'm leaving a review about it. Will still continue to eat at Bakers, but will no longer go to this location. Poor service from manager. read more

Love the food that Bakers offer, usually. However, at this specific location there is an odd smell outside when you walk up to the front door. It's kind of bad, and will make you loose your appitite. Everytime I go there, I smell it (sewer type smell). I hope the Owner/Manager realizes the same thing, and will make the effort to fix or change what is causing it. read more

I eat at this Baker's quite often and every time I have gone they have gotten my order right. It's one of my favorite Mexican foods that is close to home and is something that is fast and easy to get. If you want to go there I just recommend buying their bean and cheese burritos as they're cheap, filling, and tasty. Love this place! read more

Will not go to bakers anymore because of this location. 4th time in a row they mess up my order, even when the receipt says the correct order. Very inconvenient and I used to go here quite often. NOT ANYMORE read more

This is literally the worst bakers of them all. Every time I come here my food is always cold, fries never taste fresh, and the customer service sucks. I've never had these problems with any other Bakers I got to. Save yourself the disappointment and go somewhere else. read more

My meal had rice that was cold and overcooked and hard. Pretty sad because I've always liked Bakers.