Great organization! Provided with a firm quotation and scheduled appointment date and time…read more Installed hitch and wiring within one hour time.

Instahitch Brighton stepped up and helped me get a gooseneck hitch installed fast in my Ford…read moreSuperduty. Communication and professionalism was excellent. We haul large horses and horse trailers and were in jeopardy of missing a horse show. Catastrophe averted thanks to Instahitch Brighton.

I just got an oil change on my truck here and had excellent customer service. I called Varsity…read morefirst b/c I usually can drop off there and then walk over to Carlyle while I wait... but when I called Gene, they were quicker to answer the phone, and the website was easier for finding the service number so that I could just call. The online booking with Ford dealers is painful... and really their websites in general are painful, but that's more of a Ford issue, rather than a Gene Butman issue... The signs to get to Service were very large and clear. Driving up to the door, the sign on the door was very clear about how to enter. The issue is, that once inside, there were no more clear signs. I didn't know where to go or where to park. At Varsity, they come out to greet you... here, they do not. And that's fine... but just some clear guidance would be useful. Or when I'm on the phone, tell me to park the car in a spot and come inside the facility. ;) Then when I asked for a shuttle to lunch while I waited, they were all over it. Greg was a very kind person that took care of getting me where I wanted to go - AND they also came back and picked me up!! So cool. It took a bit longer than expected, but overall great experience... I will likely return.

Very unprofessional service. I made an appointment to take care of 3 Ford recalls! Right before…read morethey left a message saying they couldn't do it then. I tried more than 10x to call back to reschedule and when I finally left a message they said they would call me back but haven't. I was going to look at a new pickup since I was getting the recalls taken care of so I could trade it in for something new. But given this poor customer service and the number of recalls, I'm going back to a Japanese make. They just gave me the run around because of the recalls.

I had a happy experience at Hoover Street Auto Repair. Eric and Ray are very nice and helpful. I…read morewent there mainly to get service for the brake of my car. They gave my car a very thorough inspection and took care of it within a few hours. Amazingly quick, and fair price. Previously at Midas I was told that my car has issues with brakes plus so many other mechanic problems, and I got a ridiculously high quote (apparent oversale), so I bought the car to Hoover Street. I wish I could find out this shop earlier to save much trouble. I myself will leave Ann Arbor soon, but I will recommend the shop to my friends! Thanks guys!

They tried to charge an extra $192 to clean non-existant battery corrosion after replacing the…read morestarter- battery was almost new. the only good news was that they backed off when I got in their face about it.

Amazing service anytime we're in a rough spot! Quick, friendly...better than AAA. Fixed our tire…read moreon a Sunday & just pulled my car out of a ditch. SUPERMAN!!

I used this service to replace the leaf springs on my trailer. They quoted $140/hr, and then spent…read more3 of the 4 hours trying to get me to spend more money right down to then charging me $60 if I didn't pick it up by 2 pm the same day. I got there at 1:40, and they had a lock on the trailer. I waited 45 minutes even though I paid by Zelle when I got there. No help from them and I finally just cut the lock and took my trailer. Expect nickel and diming. They even told me on the phone, "People get taken advantage of every day. It's a free country. You aren't married to my sister or anything. I don't need to do you any favors." When I dropped off the trailer, I asked if it was safe or if I should put my own lock on it. He said, "Well there are no black people around if that's what you are asking." I paid way too much but needed it done. Don't make the same mistake.

Navila is truly a lifesaver! I looked for a wire harness for an older car for a couple months…read more It's a difficult part to find. Each time we thought we'd found it, the part did not fit. Navila, really listened & heard my frustration. She went above & beyond researching & checking her car & even sending pics to make sure the part would work. Then she shipped it out the same day. I have never experienced such top-notch service, not only professional but personable! If you need anything don't hesitate to reach out to them. You will not be disappointed! Thanks again Navila for your diligence. Stacey in AZ

I've been going to east Michigan auto part For years now they are my number one go to repair…read morefacility from the moment you enter to the time you leave there more than willing to greet you with a hello And have you leaving Pleased with Their quality work. they treat you like family And give you opinions on what your next move should be there never pushy, Like a lot of other repair shops I've been to, if you ever want a reliable repair shop that does top quality work EAST MICHIGAN AUTO PARTS is your please to be.

The ignition switch on my 2014 Jetta got sticky. Replacement was expensive, but, as usual at…read moreStadium, their appointment times were firm, they replaced the ignition, which works smoothly now, replaced the plugs and flushed the brake fluid. They also (often it's the small things) got rid of a maintenance alert I'd been unable to erase. Thank you. They always do solid work, and it's a pleasant place.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

This is the worst shop ive been to in a long time. Drop my car off for an estimate on my…read moretransmission that was leaking. A week later they call me and tell me they don't know the problem and it will be 2300 to see what the is. After he told me 1100 job. While I came to pick it up I asked did they top off or check the fluid they said oh "it should be full" didn't even know which car was mine and left my car with no fluid inside. Definitely don't recommend

No start problem. 2005 Ford 4.2 F150. These guys are the best I have ever seen. My son and I have…read morebrought our vehicles here and without fail every time it's been exceptional service at a very fair price. In my opinion, if they can't fix it it cannot be fixed. Thank you, thank you!

Took my veh in to get an estimate. The guys put it on the lift immediately and determined I had no…read moreproblem. No charge !!! Very friendly and helpful crew there. This is now my exhaust go to and will recommend them to family & friends. Thanks guys!

My wife brought in headlights to be replaced for a fee. The wrong bulbs H-11 Sylvania $60 top of…read morethe line halogen were to replace the HIGH beams. Apparently the HIGH power beams are 9005 Sylvania bulbs. Instead of informing my wife the wrong bulbs were brought in they replaced the WORKING low beam lights. They refused to return the working bulbs we are entitled to according to Michigan law. We had to take it to a dealer who then replaced the high beams with the low budget bulbs. We needed the supers lumen brightest bulbs as she does drive our son to work between 2:30 AM and 4:30 AM depending on his work hours through much no lighted winding country single lane roads. Why didn't this place tell us we had the wrong bulbs? Imagine if we were there for car repairs and needed rear quarter panels but we wrongly received front quarter panels and the replaced the front good panels. We still would have wasted money on unnecessary repairs and still had to have repairs necessary. This is gross incompetence and they refused to give my wife our working bulbs back. This is pathetic, shameful, and negligent while on their part.