I brought my dog in for a comprehensive exam and a teeth cleaning which I paid for on a monthly program. I was called to be told that somehow, my dog cut herself while they were removing the intravenous tube. I have to come back in 2 weeks to have stitches removed. Unacceptable. read more

I have my 8 years old neinei went in to Banfield because she has ill, they told me to run a blood test and x-ray which I did, after everything we went back home with some medication that need to give with the food, BUT she is not ok, she don't have any energy to open her mouth! I call the Banfield and got answers for "try to give some food"..... after 24hours my babe passed away... that's what you mean she's ok? She's only 8, Never TRUST BANFIELD AGAIN, NEVER! I don't care how much I pay, I spend over 4K for your wellness plan, and every check up you recommend, if you don't know what you doing, please led me know. DONT LIE and make people lost they love. pet lives matter too. PLS improve your knowledge and keep them alive. read more

Banfield Pet Hospital - NeiNei - Veterinarians Near Me - Antioch, California

Banfield is a joke. Horrible customer service and a matching bad attitude from the old ladies there. If someone has a prescription it shouldn't be THAT difficult to buy food from them. Especially if one has an online receipt from a month ago. read more

Years ago I gave Banfield five stars, took two of my pets there, staff and vet were outstanding. This week I left a message after numerous attempts to even get past please hold ,click, and after holding ten minutes hanging up. The one person that answered sounded clueless to answer my question, and said the manager would be in Sunday and have them call me. They did not, and again I tried 6 times to call, please hold. Sad, but not the same. read more

I have been going to this Banfield as I live in the area. After my experience with the front desk person I can find another Banfield to go to. The front desk women does not listen, as she listens to respond and is very condescending and rude. She is combative when spoken to. My voice was very monotone and I did not raise nor was I rude to her. I was given antibiotics for my pet, and as I explained to her that I did not look at them until I got home is when I realized that my dog had a reaction the last time. I did my service from a different Banfield and I did tell her that I did let them know that my dog had a reaction and we stopped immediately. And stated that we usually update those records as if I did not tell them which I did let that Banfield know as to why we stopped the medication immediately. She then proceeded in a condescending manner stated to let them know next time, which then I explained that I did not realize until I got home, though at the same time she cut me off in about 3 to 4 words in, and level of understanding that I did not know until I got home should of sufficed but she continued to talk over me and not listen, which she listens to respond and not listens to listen. The Vet at this Banfield is very nice, however, the front desk person should have active listening instead of a reactive response. I did make another appointment at another Banfield which is further but I have never experience this level of customer service. And I would rather driver a little further. read more

They suck !!!! So I was put on hold for 26 minutes. When the girl answered she was trying to rush me, Told me my coverage ended yesterday well why wouldn't you call me to let me know that my dog was due for his exam before it ended??!!! They have the absolute worst customer service ever !!!!!!! read more

Drop off should not take 30-45 minutes to get your dog checked in! Especially when there's no other customers there waiting! Then another gal comes out, sits down to work on the ppwk and doesn't say a word. Pick up.. waited for at least 15-20. IRRITATING! read more

The customer service here tonight with however the woman's name is that closed was horrible!! My dog can only eat prescription food and I went in the get 2 cans of wet food. When I asked for a temporary prescription she said the Doctor want approve because my dog hasn't been in for a paid visit for 2 years. I said can you just authorize the 2 cans so my dog can eat... NO!! Don't go here they don't give a damn about our dogs!! It's all about money and they have always been super rude which is why I stopped taking my dog there!! AGAIN DON'T TAKE YOUR DOG HERE!! read more

I called and cancelled my insurance last year, why did I just get billed for another year? In full no less. Not only does this hospital suck, so does their corporate office. read more

I'm a 72 year old man, who lives with the wife, and the companion dog, the best friend, a little chiwawa. His name was ET. He was KILLED by Banfield Pet Hospital in Citrus Heights due to their carelessness and negligence ultmately. My wife's heart aches and she is in tears whenever thinking of the suffering ET had gone through and his helpless eyes. ET was very loving and brave, had no fear at all. We did our best to give him the best care possible. I noticed ET was bothered by a tooth infection. We gave him antibiotics and it worked fine. Other than that, ET was in very good shape. On June 19, 2022, after a checkup, the doctor recommended that ET's infected teeth should be pulled, and ET would have a much better life. We wanted to do the best for ET as we possibly could. The doctor looked really kind to me, and I decided to proceed. I took ET home after the surgery on August the 15th and the nightmare started. Once ET became a little bit conscious from the drug, he started crying nonstop. He was horrified and in extreme fear. I had to hold him all the time. He lost his little voice and was still crying. My wife said, "It looked like he had gone through some horrible things during the surgery. What the doctor had done to him?" Seeing ET suffering so much was breaking both of our hearts. ET was a dog, not able to tell what happened to him during the surgery, but we found he had many new issues which he never had before. FIRST, ET dropped his jaw many times every day. He was in pain when that happened. I had to help him gently put his jaw back each time. He couldn't eat normally because of his jaw problem. We believe they pulled his jaw carelessly during the oral surgery, and therefore damaged his jaw badly. THE next thing was ET lost focus. He couldn't see things right. He hit on the door when he was walking, or a wall or something all the time. He was in extreme fear and restless, had to hold him almost all day and night to help him sleep, and just to calm him down. THIRD, ET frequently uncontrolled back off and fell to his side. It looked like he had nerve damage or something. Just his one side of his body seemed to be very weak. THE fourth thing I noticed, the most scared for us was that ET had a spasm a few times a day. He would be depleted every time after the spasm, and it took him a long time to recover. It was definitely due to the nerve damage or something. It never happened before the surgery. ET was becoming weaker and weaker. 41 days elapsed; I was hoping ET would be getting better because the doctor said so. On September 24th, around 4 o'clock in the afternoon ET started having to spasm again, no matter what we did I couldn't help him stop. He was crying. He would be having the spasm for a while and become unconscious, then wake up having a spasm back and forth. Until 9 o'clock in the evening I realized ET was not able to make it this time. I took ET to emergency room. The doctor told me ET was suffering a lot and it would be best to put him down. Our dog had been suffering tremendously since the surgery which Banfield Pet Hospital had performed. I truly believe ET was brutally treated during the surgery and created so much physical and mental trauma and damage on his little body which ultimately caused his death. Dogs cannot talk, cannot pretend and they cannot lie. It's obvious that from what ET had gone through, it was the surgery that killed ET. of course, people who performed the surgery. We deeply regretted to put ET under Banfield's hospital's care which ultimately caused his death. ET should have lived a good life longer than that without having the surgery instead of so much suffering, damage and trauma. Now is the holiday season. I sorely miss my little ET which for 12 and half years was my very best friend. I pray that he's in a better place. Video link: https://youtu.be/lsMTCR6fwio read more

Banfield Pet Hospital - People in this place killed our little dog ultimately. - Veterinarians Near Me - Antioch, California

**update: you can see below that Lisa R from Banfield says they saw my post on another site and contacted me there. They are referring to a Facebook post that I wrote, and as of the time I am writing this, they have not actually responded to my Facebook message.** We had a horrible experience here today. Vet told us that our dog needed a emergency surgery and his intestines were permanently damaged because he had an obstruction in his stomach. She told us to go to the ER and be prepared for emergency surgery that would require 3 to 5 days of recovery time. When we went to the ER, and $1200 later, we learned that there was absolutely nothing in his stomach. The "obstruction" she thought she "saw" in his stomach is what a dog's stomach looks like from the side in an x-ray! How would a vet not know this?! That level of incompetence is absolutely staggering. Avoid this vet at all costs! read more

Banfield Pet Hospital - Veterinarians Near Me - Antioch, California

The staff were friendly and treated my cat and dog quite well, but they were less than honest about pricing. They quoted me one price for a check-up and shots, but when the appointment was over they charged me the quoted price, but then informed me that they didn't give my animals all the agreed upon shots and I would have to schedule another appointment and pay more for the others. When asked why they said it was a "timing" issue. I said I had no problem coming back but I shouldn't have to pay more. Well, they refused to refund me for the shots they didn't get, and I didn't feel comfortable going back and paying for another office visit for shots they agreed to give for the price already paid. Just be careful, kinda shady in my opinion! read more

Tried Banfield for the first time yesterday for our Rescue dog Byron. Byron saw Dr. Nguyen. The entire staff was great! From nurses, Dr. and front desk staff were all pleasant and treated Byron with care. They really took their time since our dog was terrified. He ended up having an infection in both ears so they walked us through options and we chose Osurnia which they did right there in the office (no at-home drops) we also opted for a wellness plan so that we can get him fixed next week. They were super busy but we still got quality care and got ALL of our questions answered. Much thanks to their entire team. read more

Be warned!! This is the worst vet we have ever been to. We have owned 6 dogs over the years and have been Brentwood located the entire time. We've seen other vets in the area but trust me when I say this one is the worst. We only came here this time because we thought it would be beneficial to sign up for a "puppy package" for our young rescue pup. After our experience here it's clear to me that this vet is only capable of doing basic vaccines. Unfortunately, our puppy has had G.I. issues and after several months of being in their care, being seen by multiple doctors (not by choice), it's still unresolved. If anything, it's worse! They only recommend prescription diet, which we tried, but it didn't help. They haven't done any cultures or blood work and our poop pup is suffering. We have decided to seek care elsewhere. Each time we've taken him to be seen, we get a different answer and totally conflicting information from each doctor. In the middle of his vaccine cycle, we were told by a tech that he was cleared to go for walks in the neighborhood, I called a few days later to double check (because that didn't seem right) and the vet said absolutely not. They have the WORST customer service team. The front desk staff is so rude over the phone. Save your money and go somewhere else. I'm sure not every Banfield is this bad but THIS particular location is horrible. read more

Can I give 0 stars? This is a moneymaking scam. You cannot cancel your plan even if your dog dies. It's not insurance- it's a pro-rated payment plan which covers basic care- after talking to corporate not even sure if it's discounted in any way. My dog DIED and I had to keep paying for months. My daughter's dog had issues after anesthesia, no one offered any assistance, not even the vet. There was no practice manager at the facility so no oversight. DON'T SIGN UP. Truly questionable business. read more

We had an appointment set for Friday upon my arrival there was a lady standing outside waiting to go in she didn't know you could just open the dbl doors. As I was about to go in a staff member walked by opened the doors and then promptly shut them behind her stopping me from going in. Rude certainly but I overlooked it, when I got in I found out a vet had called in sick and my appointment needed to be rescheduled to Saturday again the girls working the front desk amazing, professional and friendly. Then out of the back comes the woman who closed the door on me yelling at that front desk workers telling them they need to help with these calls and so on. I'm assuming this was a manager of some sort but her overall tone, language and disrespect for the workers not acceptable. I apologized to the lady helping me and getting me rescheduled. Next day I bring my dog in thinking she's getting her comprehensive since according to the App she was due. I was checked in the front desk staff confirmed why I was there and said a nurse would be coming to collect my dog. When the nurse came she asked me the exact same questions looked at the exact t same screen then informed me that my dog wasn't eligible for her wellness check because it needs to be at least 6 months. When I explained why I scheduled it her overall attitude was very condescending and rude. So as I didn't feel like arguing or creating an issue I just got the shots that were needed. On my way out I did call customer service and they informed me what I was told was incorrect that I could have received the wellness visit and apologized profusely for the misinformation. The only reason I'm giving a 1 star is because of how professional and kind the front desk staff is and has been anytime myself or family has gone in. But after this past Saturday we are looking to take out business elsewhere if that's how your office manager treats the front desk and how your nurses treat customers you should be ashamed read more

DO NOT BRING YOUR PET HERE! STAY AWAY! DO NOT TRUST THE STAFF AND DOCTOS HERE! THEY DO NOT KNOW WHAT THEY'RE DOING. Banfield in general is a SCAM and this location specifically is severely incompetent and have completely no idea what they are doing. Staff give misinformation on pricing and when I called for accountability right there in person - they LITERALLY ran to the back like children and couldn't give me the person who told me the pricing and instead say "the doctor will talk to you". I came in expecting to pay $0 per what was discussed on the phone for a routine checkup / physical exam, I get there and had a $340 bill ALL for the doctor to tell me my two year old pet is completely healthy and nothing is wrong with him?! Pet owners need to still pay HUNDREDS of dollars regardless of the "insurance" you pay each month for. I came in for a routine checkup since my dog turns 2 years old next week. I mentioned he would throw up at night and wanted to see if he's okay - just a regular physical exam. I dropped him off at 9:30am and still haven't heard back after 5 hours so I called asking for a status at 2:30pm. They say he still hasn't been seen. 30 minutes later I get a call and they ask me what's wrong with my dog and I mention he's throwing up and if they can check it out. He's healthy, eating fine, normal happy energetic dog but I just wanted to know if the throw up is something that I should be concerned with and just a regular routine checkup. The woman on the phone then starts talking about taking all these tests, injecting him with nausea injections, X-rays, scans ---- I say hold on, how much is this? And I don't feel comfortable doing ANY injections. I ADVISE HER saying "how about we do the standard checkup first and THEN we can make a diagnosis AND then from there I can decide if any injections are necessary." She agrees with me and already that's a red flag that I had to tell her all of that. Then I ask her how much am I expecting to pay from this visit, she says an X Ray is $300 but ASSURED me that if I upgrade to the Special Care plan then NOTHING would be due today. Staff is unprofessional and can't take accountability and the doctors just go ahead and give your dog all these tests that now in hindsight seem COMPLETELY unnecessary to perform. LEAVE BANFIELD. You're better off going to a private vet that actually know what they're doing and won't even discuss giving specific X-rays and injections unless ITS ABSOLUTELY NECESSARY. read more

The Customer Service Reps who answer the phone here need training. Very rude, say you are being placed on a brief hold but never answer again. I've had to call back multiple times and even then, they are still not helpful and rush you off the phone. I've asked to speak with the supervisor and was hung up on. Banfield is better than this. Get your people some training because this customer service is pathetic... read more

This place is a classic game of trying to pin the tail on the donkey to see if it hits! I deliberately waited for this 3rd visit in 3 weeks to post. I bought my dog here because he's been dripping pee. First I was talked into their WellPet plan (that now I'm seeing basically covers nothing, almost $900 for the year); then recommended expensive food sold conveniently in front of their check in desk and ongoing meds changing weekly with no help to my dog. Now here yet again being told to his pay $150 culture test, a test that apparently is the only one that could give answers. Why was this not told to me since the first visit or even the second visit?? Why did it take me saying how annoyed I am upfront before this is now given as an option?? Between plan, food, meds and now this test I've spent $1300! And my dog is still dripping pee!! This place clearly focuses on the guessing game, take your money and zero care about your pet. read more

I will never bring my dog back. They put him under last Tuesday for a teeth cleaning and he has not been the same since. It has taken 5 days to get a call from the doctor. The doctor is Dr. Jen and she is new and has no idea what she is doing. Do not go to her. This animal is my child and I'm devastated. He went in spunky and happy and is now completely withdrawn and won't come near me or my husband. He barely eats and drinks. When I talked to the vet she had no constructive advice and said well you can bring him back in. I'd rather walk on broken glass than give that center anymore of my money. The whole experience was odd from start to finish. We spoke to corporate and come to find out they have no practice manager running this site which means they don't have any quality control. DO NOT GIVE THEM YOUR MONEY OR EVEN WORSE- YOUR ANIMAL!!!! read more

This is going to be loooong. And a minus ten stars is my review. Also my review is not only for this location but for Clayton, concord and anything else I have gone to and that's because they can NEVER get you in. Have an emergency? They tell you it's a month. You pay high fees and can't get your dog seen. I was so upset one day and didn't yell at them, I commented why do I pay all this money and you can not see my dog? Long story short the girl who answered the phone gave me Clayton's phone. I called Clayton to get my dog in and when she tried to get my record over it had been frozen. Because the completely RUDE girl at Antioch noted my file that I was rude and so she froze my file!!! Why because my dog had an emergency and needed to get in!! Fast forward, I found a little bump on the back of my dogs neck about two years ago and took him to concord, Clayton and each I have taken him in they had said A that they could not find it or B it was nothing. It only was documented once in my records but trust me, I asked them upon drop off many times to check his bump. Now maybe just maybe if we could have gone in the rooms with our fur children then maybe I could have shown the incompetent staff the bump myself. And by the way to this day they still won't allow you in the room with your animals!!!! Now suddenly the bump opens up and is bleeding and I'm concerned yet again and Banfield can't get me in as per usual. So I take my dog to Sage in concord. Paid a fortune to find out this nothing of a bump that I found two years ago, and by the way he's only 4!!!! Is CANCER it's mast cell tumor. They said low grade two. Well maybe it then would have been a low grade one!!!!!!! It's a good thing that this all happened because left to banfield they would have kept me going and my dog maybe living a very short life. He's the most incredible special dog. He brings smiles and joy to every path he crosses. I also want to thank and praise my new vet. East Hills in Antioch for treating him like a real dog and the staff and doctors are amazing!!! Do not ever ever ever take your dogs to any Banfield. One other thing. My dog had his teeth cleaned and after for three days my dog could barely walk. He was falling over and clearly too heavily sedated. From Banfield that is. After his surgery yesterday which was intense he was fine when he got home. Tired and sleepy but he was coherent. Today he's better. But it's a completely different experience going to a real vet. So please spare yourselves any unnecessary distress or pain and do not ever take your dog to any Banfield. read more

Banfield Pet Hospital - Veterinarians Near Me - Antioch, California

Just not what I want out of a veterinary clinic in so many ways. The staff is always short and seems unhappy to be working, they act as if they simply do not have time for you. Every time I went in (even with a plan) I feel as though I was overcharged or roped into some extra fee somehow. I'll be sticking with smaller, private clinics where people learn your name and want to get to know you and your pet - thankfully, out of state. read more

I went in for a routine check-up and I 100% understand if the doctor finds things that need to be addressed. However, when Dr. Lewis Bogdanovic spoke to me using medical jargon which I didn't understand and when I asked him to clarify using more layman terms he was so condescending. In fact he asked me if I understood what an "infection" meant. I would never recommend or will step foot in this place again by their lack of understanding and empathy. Hands down the worst service I have ever received. read more

Did they get a whole team swap couple years ago? I don't understand why they have such a bad ratings... I've been taking my cat here since 2021.. I never had any issues from getting an appointment, dropping off and pick up. Even wellness plan, they were able to upgrade right away so I could afford to do xrays with no cost. All doctors and the teams (nurses and receptionists) are so professional and treat your pet as their own. Dr. Dotson is my favorite. She talks extremely fast so sometimes I have hard time catching up but she is so knowledgeable and she always tries to give all the answers and attention even during busy days. read more

Currently on the puppy plan and not satisfied! Every vet tech has a different opinion, and mixed messaging. On every interaction both on the phone and at the desk, techs openly sharing their colleague didn't know what they were doing or saying. For me I do not like miscommunication, confusion, or misleading information when it comes to my beloved fur baby. Don't let an emergency or concern come up from a procedure they preformed! They will never get you in on the same day, and can at least show some empathy for legitimate concern! VERY UNPROFESSIONAL read more

I really like this location. I live less than 5 minutes from the Deer Valley location but I go out of my way to come here. My favorite vet is Dr. Nguyen. Theres also a front desk person named Christina. If excellent customer service were a person, she would be it. If you don't believe me give them a call and if she answers the phone you will know right away that is her. But all the other ladies do a great job as well. They recognize my dog and always seem so happy to see her. So with the covid restrictions I feel assured that they will take good care of her since I cant go in with her to the exam room. (I can't wait until that restriction is lifted) Dr. Nguyen is a gem. She is super thorough and takes a moment to explain things and I have never left feeling unsure or with lingering questions. I LOVE her for my dog. I held back on the other 1star because there are a few doctors that don't seem to be there often that ruin it for the rest. I think one is Dr. Mc- - -? Can't exactly remember. She saw my dog last minute and gave me very idiotic advice that Dr. Nguyen cleared up. So I now keep to the same doctor. Also there are days the phone rings and rings and I cant get through during normal business hours unless their voice recording is not up to date. read more

Banfield Pet Hospital - Dr Nguyen saw fit to put Kash on a diet. - Veterinarians Near Me - Antioch, California

On September 11, 2022 I took my dog to Banfield Pet Hospital because my groomer recommended I take her due to her hair being matted around her ears. My dog left Banfield with her entire body buzz cut and shave burns everywhere. She had scarring on the back of her legs. Her body was not matted A matted body hair cut was performed March 2022 without incidence. Dr Nguyen stated perhaps that hair cutter had more prior grooming experience. Pictures were taken to document this monstrosity of a haircut. Should an infection occur, I will hold the hair cutter and Banfield liable I was charged for a pedicure, however her paws looked as if she had a on a pair of Ugg boots. No hair was removed and her nails were still long and not buffed. They also decided to provide comprehensive exam even though it wasn't due until next month. Dr Nguyen and I discussed it and it was agreed the cut and pedicure would be deducted from the bill; A lady came on the phone stating the pedicure was done, therefore no deduction; Her voice was the receptionist who calls everyone Hon or Sweetie at the front desk I will check my billing for the deductions; This clinic doesn't hold accountability, provides poor service and offers no apology. Brenda BJ read more

We have been here for years and always had good experiences. They are a busy office, but the staff has been great! Caring, educated, and helpful. I have tried other high rated vets in the area and found that they kept recommending expensive treatments and surgeries that weren't actually needed. The vets at BanField have always given me options and are very supportive. read more

Today is the 1year anniversary when these bastards MURDERED my cat. She was in good health. I was concerned for 5 teeth to be pulled and was assured she'd be okay. 3 days later we called cause she didn't look good and they asked to bring her in. I got a call immediately telling me the costs, no professionalism to ask for me by name nor what was wrong. total ontop of the $1200 already paid was an additional $500. somehow I got it. Next day she wasnt moving and was told to take her to the Pet ER. $10,000 minimum for the 1st 24hrs, I couldnt even sell stock that fast to save her (it takes 3 days to settlein acct.). She died and no call only the one that I still owed $700!!! YOU MURDERED MY CAT!!! and yeah i still paid it, my parent taught me to be responsible ?. I still cry incessantly I wish I never took her there MISS WIDI Deserved better. May your family be treated with the same callousness. read more

Wish I could give ZERO STARS! Banfield suck charged me 1,120$ just for my animal to be rushed to the ER the next day and ended up having 2 surgery's .. read more

I took my dog here when she broke her toe nail. She ended up needing to get put under so they could remove it. When she was put under to get spayed, she was very sick the next day (vomit and diarrhea), but I guess they felt it was necessary. They didn't treat her bad at all (that I know of), but I felt they weren't honest with me about what she actually needed. Initially, she tells me everything would cost $700. I started asking a lot of questions about what was actually needed and she started giving me more options of essentially the same thing but with lower prices. They were going to prescribe my dog a pain medicine that we already had at home, but she didn't want us to use that because they "didn't trust where it came from" when the medication was literally the same name! Anyway, when I told her I didn't want the pain meds, she looked very concerned, said she would go talk to the vet and get back to me. She came back in saying that we should get the pain meds for "inhumane reasons". This honestly upset me. We love our pup so much and would never put her through pain just because we didn't want to pay for pain meds. WE ALREADY HAD THE SAME PAIN MEDS AT HOME!!! Anyway, I finally talked them down to around $400 (with everything she needed, just different options that were cheaper). The pain meds we got from them ended up making her sick, in which they told us to stop giving them to her the very next day, though the nausea may have been from getting put under. We rescued our pup from the animal shelter and her nails were in bad condition when we got her. She ended up breaking another one maybe two months later. We DID NOT want to bring her back to bansfield. We just felt they were dishonest and it was just annoying to feel like we were being called inhumane when we love and adore our dog so much. We brought her to Central Boulevard Veterinary Hospital this time. They were very upfront about everything she needed. Without knowing any of her history, they told us they didn't want to put her under because it's not good for her, but she would need to be heavily sedated. The whole visit cost around $200 with pain meds and antibiotics. AND her recovery was much better. No vomit, no diarrhea, just a woosey dog for one night. Anyway, I'm writing this because we love our dog so much and months after this incident at bansfield we still get pissed about it and don't want this to happen to other people's animals. Hope this helps. read more

I have been bringing my dog for a little over a year. He (believe or not) forgets about me when he sees one of the techs which I cannot remember her name. But overall everyone is great at this location. read more

I know for the staff having to euthanize an animal is normal. This was my family's first experience, needless to say it was emotional for us all. The last I need to hear is about covid 19 and were breaking laws. Plus the fact that my family couldn't be in the room together, to say our goodbye was very disheartening. I would hope in the future the staff will be more empathetic . read more

They have been taking care of my baby girl Fiona since I got he almost ten years ago and she had skin mites which is genetic. I love the staff and the doctors! They are kind and knowledgeable!!! No doubt also the savings with the pet insurance they offer! My little girl wouldn't be with me today ten years later if it hadn't been for them!! read more

I don't know why Banfield charges so much more than most vets and pet hospitals? I don't know if their goal is to lose customers, as opposed to increasing business or gain customers? I selected a health plan for my pet, which is around $59/mo plus preventative heartworm meds. The plan is supposed to include shots and an annual dental cleaning. I know dental cleanings can be expensive, so I thought I'd give it a shot to see if it's worth it. It's NOT. I brought my dog in for a dental cleaning and there is an upcharge for almost everything. In addition, my dog had a couple of teeth they felt should be extracted. They wanted to charge extra for pre X-rays, post X-rays, close to $100 per baby tooth extraction, something like $144 for pre-molars, etc. Huh? This is not my first dog nor is it my first vet. My former vet (on the Peninsula) charged $450 for dental cleanings and would simply extract whatever needed to be extracted during the cleaning for around $35/ea. Another vet I used to visit in San Jose, only charges $250 for dental cleanings and $35/per tooth extraction. At Banfield, they want to charge close to $100 per tooth...and charge more for a bunch of x-rays (I think I was quoted around $200 for the x-rays). This is the first time any vet has suggested x-rays for tooth extractions, but I'm guessing that x-rays were included with the teeth cleaning and/or scheduled extractions at the places I have gone to in the past...it was not a couple of hundred dollars extra. All in all, this place will find ways to charge you more money for everything. They charge double or triple for each procedure and push the sale of overpriced ad-ons to make sure they empty out your pockets. They even charge more than emergency animal hospitals (I recommend North Peninsula Emergency Veterinary Emergency Clinic). For the record, my former vet on the Peninsula is a very well respected vet (Dr. Cowing) and has even served as the President of the California Veterinary Medical Association. He has been a vet for close to 40 years. The vet hospital I have used in San Jose is San Jose Animal Hospital--their ratings and reviews on YELP are awesome--BEST prices in Northern California + excellent service! I still use them for my older dog, but it is quite a hike to head down from the Tri-Valley. I know good vets and fair pricing. Banfield Hospital should learn something from animal hospitals with good reviews. All they have to do is read YELP reviews to find out what people like and dislike about vets and pet hospitals. read more

MY POOR DOG DIED after surgery from this awful place. I am deeply saddened by the death of my wonderful dog. My dog had a lump near his groin area and I took him for an appointment to see what it was... of course they charged a few hundred dollars to tell me that the test is inconclusive and it may be cancer or it may be just a lymph node which is not an issue... the vet also said it may be an undescended testicle and said the vet who neutered him may have missed one testicle... she didn't realize at the time that she was the vet who neutered him. ‍ I figured she sees a lot of dogs and doesn't recognize me or him (although he's been coming to her for 9 years) and I shrugged it off. Fast forward a few weeks later, the vet tells us that our next step would be to either do a punch biopsy or just to remove the lump altogether, then she suggested since he'd have to be put under might as well just remove the entire lump so he doesn't have to go under twice. I was very worried as I absolutely hate having my dog go under anesthesia/ have surgeries, it just worries me sick and when he got neutered 2 years ago, it took him quite some time to heal and be himself again. But while on the phone with the vet I tell her I'm worried and ask her if there is anything that could go wrong during this surgery. She said the only thing she thinks that could go wrong is since the lump is in a weird spot, it's possible she won't be able to remove it all. With that comment I felt assured that I was overreacting and shouldn't be worried. She was going on vacation and so the appointment had to be for the very next day... she is the only vet there that my husband trusts with his dog since he's gone to her for the dogs whole life so I chose to take the next day appointment so she, Dr. Nguyen, could be the one to perform the operation. I drop my pup off at 9am the next day for his appointment. Husband picks him up around 5pm. First, my husband had to carry my dog out since my dog was unable to walk. When they arrived home, my husband laid our dog down on the floor. My pup was breathing very hard and was unable to eat or drink anything at all. I had seen my dog recover from being neutered 2 years ago and he looked similar to this... breathing heavy and unable to eat and drink so even though he looked terrible... it looked like his regular healing process. I checked on him constantly until 1:30am at which time he was still breathing very hard and then I tried to get some sleep. My husband woke up one hour later at 2:30am for work and found our dog NOT BREATHING!! We rushed him to the 24 hour emergency vet and they said it was too late.. he was already gone. I'm not completely blaming the vet or Banfield, as I realize complications can come from anesthesia and surgeries, etc, but seriously they need to do better. If the vet would have told me when I asked if anything could go wrong that yeah, your dog could potentially die from this surgery than obviously I wouldn't have paid $1,000+ to have him killed especially for something that may not even be cancer!--they should be more transparent about the risks. And why don't they keep a dog like this overnight for monitoring? Why would they just send him home like everything is all good? A human undergoing such a surgery wouldn't just be sent home directly after. And now that I've shared this story with other they have told me that their vets DO keep their dogs overnight after a surgery, that that is typical! I'm shocked, maybe it's just Banfield who doesn't care about animals and is like nope... we work 9-6 and your pet's life beyond those hours doesn't matter. I called Banfield to let them know what happened and all they could say was they were sorry it happened. read more

I liked it at first because the staff was really sweet to my dog but even with the puppy plan it felt like I was paying for everything out of pocket while also still paying monthly 80 dollars. Every visit I would have to pay 150 up for basic concerns read more

My dog lost her leg because of Banfields negligence. My dog broke her leg on thanksgiving and was recommended to have her in a splint for 6 weeks. I took my dog to Banfield each week for a splint and bandage change which was $72 each visit. On the 4th week I ended up smelling a foul odor and they had told me she developed a pressure sore which was pretty common in those situations. So instead of going once a week, they had me go every 3 Days (still having to pay each visit). After 6 weeks they recommend to keep the splint on two more weeks before doing X-rays. After 8 weeks went by, they took X-rays and said the splint didn't work and they couldn't do anything about it, that I should start taking to surgeons. I followed up with UC Davis vet hospital and they said her pressure sore was severe, down to the bone and that infection had spread to her bone. My dog had to get her leg amputated not because it was broken, but because Banfield failed to treat her sore correctly. What kind of "professional" disregards a sore that serious. On top of everything, I'm really disappointed with how impersonal the doctors were. They would rush us in, and rush us out (just like retail) I believe I should be able to cancel our plan without having to pay a single cancellation fee after everything my dog and I have gone through read more

See all

The doctors are excellent. They always provide a thorough verbal summary of visit at end.

Got an message saying someone would contact me if I provided my information. I did and ZERO response. Did I really expect one??? Please! The customer service is beyond horrible here. Had my dog in for her dental follow-up today and guess what!!!! The vet tells my husband that my dog needs the exact same medicine THEY REFUSED to give me 5 days ago when I told them I NEEDED IT!!! And THEN they charge him DOUBLE THE PRICE OF BUYING IT ONLINE!!! And that's WITH our alleged discount. THIS PLACE IS A SCAM!!!! Stay AWAY if you value your PET!!! Go see a real veterinary practice. You will save money. read more