The place has improved a lot since changing hands. We have been using them for many years before…read morequickly changing hands without explanation or introduction. That said, the new group has proven themselves. The staff and waiting area are upbeat (they definitely like pink! Girl power!) I wish the chairs were more comfortable, but the waits are always short. Where we had one vet before, we now have 3. The hours have been expanded and communication is great. In addition, they seem to love the fur babies! The complete pet has made many changes, all for the better. I have found nothing not to like and am very pleased with their services!

Amazing with my Nala! Patient, caring, and answered all my questions and did not make me feel…read morerushed. They also have financials options, which is great. Truly appreciate all the staff!

My fur baby got some of his teeth removed. The doctors and staff here are so professional and…read morecaring they go above and beyond to answer all your questions. A+

We brought our dog Scout in for a routine neuter, and the experience after surgery was extremely…read moreconcerning. When I picked him up, he was completely panicked--jumping, uncontrollable, and clearly not in a condition that felt safe to take home. I questioned it, but was told he was "fine." The next day, he showed significant swelling and signs of pain that didn't seem normal. We were told to text or call with any concerns and that post-op checks would be no charge--but when I reached out, I got no response. Calls were routed elsewhere, and we were essentially ignored during a time that felt urgent. After finally reaching another location, we were told to bring him in immediately. He was prescribed additional medications, but the issues continued--swelling, inflammation, and abnormal discharge. When we returned again, the recommendation was either a costly culture test or to continue the same treatment, despite ongoing symptoms. At that point, we were also told future follow-ups might be charged, which contradicted what we were originally told. The biggest issue here isn't just the complications--it's the lack of communication, responsiveness, and consistency in care. When something goes wrong after surgery, you need to be able to reach your vet and feel supported. That wasn't our experience. I would strongly caution anyone who values reliable post-operative care and communication to think carefully before choosing this clinic.

We called, then brought an injured stray cat in, in the evening. The staff was very kind over the…read morephone and in person. They were knowledgeable and moved quickly. Would visit again.

If you find yourself in need of an emergency vet, this place is great! We have take two of our dogs…read morehere in the last 6 months and they have been wonderful to us. We unfortunately had to lay our 14 year old Jax to rest and the team at Blue Pearl were great to us. The team is educated, sympathetic yet honest and patient. We will continue to bring pets here. Thank you BluePearl for behind a guiding hand in our families rough decisions and journey.

dealing with this clinic has been very pain I've explained in my situation so many times and they…read moreonly care about money and numbers. They don't care about pets. I called them today letting them know that my dog is at a verge of passing away and they said they have an appointment tomorrow the only reason I keep bringing my dog It's because they've been seeing him since he was a but I recommend this any friends or family at all.

This vet was great for wellness exams but beyond that- very unresponsive when you have a sick…read moreanimal . We kept voicing our concerns and were shrugged off as just food intolerance. This went on for several months with no resolution. Had to call office for follow up test results multiple times before getting a response- Dr is not in, not available, too busy. It's been over 3 weeks and still no response from the doctor. We have since changed vets- wish we would have done it sooner. We lost our Dog due to their lack of concern. We do NOT recommend this veterinary clinic.

Dr Hannah Elliot is amazing, my pets & I were treated like family, they have different types of…read morepayment plans so I've been able to get the treatment for my pets that they need

Words can't describe how amazing this vet office truly is. I've been bringing my cat Max in here…read moresince May 2025 because i was new to the area and I'm so glad i did. First off this place from the lobby to the exam rooms is spotless! When they put you in an exam room you would never know there was a pet in there before yours. Second all of the staff are so kind! Everyone greets you as they walk by, such a welcoming experience from the start. Sally is amazing and you can really tell she has a passion and love for animals. She is also very detailed when breaking down price sheets and answering any questions you have. Dr Tyler and Hannah Elliott are super knowledgeable when answering questions and don't make you feel like you're being rushed when they come into the room. If you care about your pets as much as i do you will not be disappointed having your babies in their hands!

Communication was easy, they arrived right on time the day of, and we felt that both doctors were…read morevery gentle and respectful with our dog. They also encouraged giving him lots of treats, and sedated him in advance before shaving his arm and placing the line, which is not the same experience we had earlier this year with our cat at our normal vet office. The vet office shaved her and placed a line while she was awake and fighting them, so this was a very nice change, and ended up being about the same cost as going into a vet office. They made a tough experience a lot easier.

Professional patient caring ! We had them here today to…read morehelp our Doxie 18 years old pass the rainbow bridge . And they were beyond amazing.. Having someone come to your home where your fur baby can be comfortable meant everything to us . We had plenty of time to say our goodbyes and they gave us plenty of space .. It's the hardest decision we have ever had to make even tho it was the right one .. And this company made it much easier to handle this time in our life .. Thank you to the team for being there for us and our family . Especially caring for our Doxie Slinky ..

A corporate-owned veterinary clinic. Same owners own this place and Sun City Animal Hospital. The…read morevet was decent but they nickel & dimed me when I needed a second-opinion on my senior dog. (And still didn't diagnose the presenting problem). I'm beyond aggravated b/c they are not patient-centered here. Probably okay if you are just doing annual exams or vaccines but if you have an animal who needs ongoing, comprehensive care you'll need to take out a second mortgage to get quality care here. I do not recommend because they saw my dog for a full appointment, complete with full blood panel, then, two weeks later demanded my dog be seen for another full appointment before prescribing pain treatment for him. Ridiculous.

Your pet will be in the best hands here, no question. I'm so relieved we found this veterinary…read moreclinic. After recently moving our dog over, I couldn't be happier with the care, honesty, and genuine compassion this team shows. The staff is incredible, never once have they tried to upsell treatments or medications. They only recommend what's truly needed, and that kind of integrity is rare. A beautiful example of their heart, we adopted two sweet cats that were born there because their mom was rescued as a stray, completely free, because they just wanted to see them in a loving home. Now, all five of our animals will be coming here for their care. The clinic itself is clean, well-organized, and respectful. One small but deeply meaningful touch they light a candle whenever a pet is crossing the rainbow bridge, honoring them with such tenderness. This place goes above and beyond. We're beyond grateful to have found them.

I recently changed vets due to location and found Gentle Hearts! They are so friendly and took…read moregreat care of my dog and cat. They took the time to fully examine them and to explain their recommendations and pricing. There was no pressure on anything and I was able to choose which procedures/services to be completed, and they kindly emailed me a full quote with pricing break down for a larger procedure that may be needed in the future. My fur babies loved them, and we all felt comfortable and happy in what's usually a stressful environment for fur babies!

"Heart" should not be a word that appears in this clinic's name or title, for they have none to…read moreconvey to families. Furthermore, they will not consider the heart of an animal or its owner. What they will consider is how anything they say can be used against them, caring only about being paid, making the way they conduct their business to be cold and devoid of any compassion whatsoever. Both Dr. Russo and Dr. Boyd were unable to take a single iota of accountability for the following proceedings: I brought my cat in for two visits last week due to bladder stones, on a Monday and Thursday morning, and still ended up in the ER that Thursday afternoon. Why? Because after conducting two exams, an ultrasound, and two x-rays, aside from selling me some prescription cat food, they did absolutely nothing to treat my pet--only tell me that "he has stones in his bladder and he is high risk for a blockage." That's it. When I took my pet to the ER, the vet there looked at the same x-ray taken at GH and proceeded to treat him with a bladder flush. I called GH the next day to ask why they couldn't do that kind of a treatment themselves when they had my pet in their care. They told me, "that would have put us over working hours." When I asked why they didn't even suggest or inform me of such a treatment, I got no response whatsoever.... Just a bunch of deflection, blame shifting, and excuses. They twisted truth, manipulated the course of events, and made a series of logical fallacies in a feeble attempt to deflect their responsibility. In a business such as veterinary care, I'd imagine that if a clinic was to obtain any prestige at all, it wouldn't necessarily be due to only efficient knowledge of the practice, but PRIMARILY due to meeting the needs of the patients/families. GH did neither. Instead, they kept withholding treatment and information, like a can being kicked down a road, in an arguable attempt to keep getting money out of me with no indication of ever treating my animal. Thank God, the ER whom I took my pet to referred me to Complete Pet Animal Hospital and that is exactly where my pet is getting the treatment he deserved a week ago when I took him to GH. A complete night and day difference. If you're getting your needs met at GH, then I am happy for you. However, be wary, be on guard. One thing is certain, these people have not only lost my patronage, but they have also guaranteed that if I am ever asked if I can recommend a vet clinic in the area, let alone the state of AZ, GH can be assured that I will share this story again and again. This place has no "heart."