I purchased a healthcare plan for both of my little dogs for a year. The puppy was spayed, and the other, which was 4 years old, was for teeth cleaning. After the teeth cleaning, they came back and said that our Porkie (Pomeranian/Yorkie) needs all her teeth extracted and that it would cost over $7,000. This is on top of the monthly payments, medications, and specialty food I purchased for her for weight control. I decided to get a second opinion because we definitely could NOT afford that price as senior citizens in their mid 70's. The new Clinic only removed a couple of teeth from her and charged me under $500. I called to cancel in November. The puppy was paid up on the charges, but I owed one more month, December, for the other one. I paid for the required December coverage, but it was then closed, and I had a new vet to take care of these little precious dogs. In January, I received a NEW BILL! The price was for $279.40, I still owed, they said. What? I paid for everything owed, including the price of the "Optium Wellness Plan," at the time of service. I did not have them bill me. They had me pay while I was in the clinic. I blame this company on its corporate business plan of ripping off the public, not on those who follow orders and do not use their intelligence to figure out the mistakes. VCA Pet Hospital on Commercial is far better than this hospital. The clinic I have moved to is Hoffmans on Lancaster, and they are fantastic, reasonable, and everyone is considerate and sharp in being able to help you and your pets receive excellent care. I never complain, but over the years it seems so many companies are ripping off the public, and it is time we say ..." NO MORE!" read more

This is a follow up review I wrote awhile back about Banfield and the way they treated (or didn't) treat my dog. I had (yes, I say "had") but I'll get to that, a beautiful Malamute/Husky (heavy on the Malamute side). We moved here and needed a new vet. I thought I could take the recommendation of of someone I thought I could trust but, oh was I wrong. I took her to Banfield to get her all signed up and meet the people she would be working with. Everybody seemed nice and helpful and she didn't give off any signs that anything was wrong, I should have been paying attention. When they weighed her they got her breed wrong, told me she was horribly overweight and wanted me to make an appointment to be checked up on after "Dr," had seen her. I tried to explain that she was a mixed breed but they blew me off. Then someone (I didn't know theír title and never learned who took the pets from here to there) came to get her and told me I had to wait; she was going alone. My baby came out and hid behind me (a behavior I had never seen before) and a person who identified themselves as a vet (no i.d., no proof of having graduated from a vetranariain school of any sort) told me my dog was massively overweight, told me a food I had to feed her and exactly how much and to come back in a month and she'd better have lost the weight.The years went by; some were good, some weren't, I reported every sign and signal the groomer gave me (yes, I trusted my groomer over my vet) but it didn't matter, they ignored me anyway. Then about 4 years ago things got really bad and despite my despairation, they still kept giving stupid advice, no advice, but the money kept rolling in for them. I asked people in Milwaukee, Keizer, New Jersey, for gosh sake! Then by a miracle, I got a recommendation right here. I took the first appointment they had open. People were awesome. They were surprised when I didn't get up to go with her so they said of course go with her. The technician was clearly labeled as such had started filling out her paperwork told me what a beautiful Malamute/Husky I had before I said a thing and then began to list some interesting facts about that mix. The x-ray (which had been taken down the hallway so I could see the whole procedure) was done and the vet (who was clearly identified as such and whose certificates and such were hung out in the lobby with everyone else who worked there) came to introduce herself, tell me what she thought about the vitals (technician with the facts had taken them) etc. As she was speaking, she put the film she had taken up, Her face changed as I looked at the film. I have studied enough anatomy and physiology to know what I was looking at, My baby girl's entire gut was full of cancer. My emotions: terror, sorrow, fear, and GUILT for letting this go on for HOW LONG? For me: as I said, guilt, horror, shock, pain in my heart, pain in my soul. 15 years, gone, because some idiots at Banfield couldn't do their job. They were speaking but weren't listening. I don't believe I've ever been so furious in my life. Then the surgeon (he had come down to talk to me too) said something to the effect of, oh well tomorrow was his day off but he'd come in anyway and see just what he could find. I believe I was lost in a fog until I went to pick her up the following day. Nobody looked good. They asked if I wanted to see what they had found; I did, Does anyone reading thís know what a 3 plus pound tumorous mass look like? I hope they let me put up a picture. I know some of you have fur babies who only weigh this much in total! Please don't take them to Banfield.The surgeon said he had taken all he could but if he had taken any more, she wouldn't have enough of a liver to survive. If the remaining tumors were fast, she had 3 weeks. If they were slow, 3 months. I gave her the best 3 weeks I knew how. She made it! I was ecstatic. I continued following all advíce and suggestions, 3 months came, looking good. Almost overnight everything went to hell. First, incontinence; I had 8 bowls of water in the house and 2 outside that I could barely keep filled. Then the food, she would only eat one type of canned food and that was only half a can a day. And watermelon cubes. Then the diarrhea every day, all the time. Then the loss of use of her back legs. They just went out from under her. She went over the Rainbow Bridge that night. I wonder if just one of those unnamed people at Banfield would have listened to me or bothered to learn about the breeds of animals they were "caring" for or done any damned thing except send me bills, my baby would still be alive, I had a talk with the surgeon. It could have been detected, it could have had treatments.If I hadn't KILLED her by taking her to Banfield. If you have a fur baby who is the light of your life, please, Please stay away from Banfield! read more

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The staff is really friendly, and go above and beyond of what is asked of them. And spooky is spoiled rotten by the staff that really care and show love to him read more

Banfield Pet Hospital - Veterinarians Near Me - Salem, Oregon

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Predatory scam!! Misdiagnosing due to poor attention to detail, and attempting to steer into unneeded ongoing treatment for a non issue compromised human health as a pet owner! We have spend over $1000 taking 3 lg dogs and 2 cats in ,for several visits , because of inching , skin bumps and loosing hair. Each time the techs barely parted the fur in one spot and declared "no fleas ". But the examining Vet said it looked like flea bites... but since the tech didn't see any then it MUST be an allergic reaction to food ( they have had the same food for years) They sold my Boyfriend some super expensive " anti itch shampoo" and tried to say that each animal needed a ( reoccurring) $100 shot la to prevent food allergies. ( we told them no) My BF usually bathes the dogs outside and cats , of course , don't get baths.... but I was sure it was fleas and gave them all ( cats too) baths in the tub. 100's of fleas on every animal. I had bath water swarming with ginormous fleas in excess of 1 mm long. Either these guys are inept or we're just trying to steer us into buying unneeded shots . Or a bit of both. I too had been getting itchy bumps on my head and was feeling like crap. Saw my Dr and they did a blood test. it turns out I was getting flea bites on my scalp from the pets fleas and had contracted CSD ( cat scratch disease/ cat scratch fever) . It's a blood bourne bacteria infection spread by cat scratches ...or flea bites. This place is a corporation that is driven by sales and profits . Sadly many pet ,and human, corporate medical places find it more profitable to "have ongoing treatment " or " exploring possible options " rather than just " cure" a plain simple issue. I have a feeling this place strings a lot of pet owners along milking them for money . They could diagnose fleas and treat it once .....or try to claim allergies and get reoccurring visits and ongoing treatment for something that isn't really an issue , and keep exploring "other avenues" of what could be causing the itchy bumps and hair loss. And financially milk a person for months . And if they "check for fleas" by just taking a quick glance at a small patch of hair ( that's what they did) they may not see anything and that opens the door for them to begin the milking process of saying it could be random allergies , or this , or that, so let's try some options ($$$) A real vet uses a flea comb all over the animal to check for fleas ... not just part a few hairs to see the skin in one small spot and then announce "no fleas detected, it must be some random new and ongoing allergy that needs ongoing expensive treatment" and then when you say "no" to their recommended allergy shots they try to shame you saying " well your pet is going to be suffering" It's all just predatory scams . Find a real vet not the Banfield... the mc Donald's of pet hospitals ! read more

Convenient for my needs! While we wait we are shopping for cat toys! Have not heard back from the read more

Banfield Pet Hospital - Banfieldsalemor - Veterinarians Near Me - Salem, Oregon

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Last week my dog began to get very bloated. This clinic refused to see him, even though he's on a wellness plan that has always had walk in service. He was then taken to an emergency vet clinic. He had a fast growing mass growing on his spleen that was leaking fluid. He did not have much time left. The emergency vet sent his records over to banfield. Banfield still refused to see him on Monday claiming they didn't have any appointments. They scheduled him for Wednesday. Well, Monday he had to go to a different clinic. And he had to be put down. Banfield is disgusting. Poor customer service. They do not care about our animals. The refuse to see them in their most vulnerable times. But had no problem charging me $50 a month for a plan that is useless if I you cannot get in when absolutely needed. I will never recommend Banfield. After being a patient for literally 12 years you'd think they'd have more respect and kindness my little guy. Instead, they threw him to the side. It's disgusting how horribly they treated my family and my little guy during his last days. I will never be able to forgive them for this. I'm so devastated and heartbroken. Thank god for Woodburn veterinary clinic for taking care of my little guy and treating him with the respect and dignity he deserved. read more

The person at the front desk is beyond rude/ causing us to stop going to them for our dog. When we called for our pets records to transfer to the new Vet she refused to help us and kept lecturing us that our dog hadn't been there since 2017. which we had previously let them know they have two records for our dog and we had really been in 2022. I believe while they continue to let this woman work there and be rude to customers for no apparent reason they will loose more and more customers. I think her name was Harlie. good luck banfield, try hiring someone who isn't a rude witch if to be up front and handle customer service. read more

If you want unpleasant customer service feel free to take your fur babies here. I recently went to Banfield for a wellness check and receive medication, when checking out I spoke to one of the staff name Camila, she was extremely rude, not helpful at all and every question I had she referred the answer back to a VM that a doctor had left me (which gave me very general follow up, nothing detailed). From a person that has no medical terminology I will make follow up questions, specially when it comes to a service that my dog needs. The receptionist were more pleasant to speaking too, I just didn't expect to have an experience like this read more

This location is an absolute joke. Not only do they rarely answer the phone for making an appointment but they hire incompetent staff who don't know what they're doing most days. After a previous visit where they gave the wrong shots to my dog that I didn't schedule and tried to blame me for not making sure it was the correct medication (took my dog by herself into the back for her shot and had me wait in the lobby) when I didn't see or hear what it was until I checked the after visit paperwork once I got home and then tried to make me pay for the CORRECT shot when I returned we decided to give them another chance as driving 30 minutes to another location in a different city isn't feasible most days they waited until 4 hours before our appointment today to tell us that without a full visit checkup with a doctor we couldn't get the allergy shot for our dog and it was a few weeks out for their next availability even though the appointment we had was scheduled 2 weeks ago and has never been a requirement before as we get this shot 2-3 times a year. It seems like they will just take an appointment without verifying anything and when the time comes either preform whatever they feel like to charge you more or reschedule because they don't plan accordingly with availability and don't seem to care in the slightest about inconveniencing others or their animals. read more

Yes I will share my story. I have 5 cats on a Banfield care plan. 2 cats had to be put to sleep just in 2023 alone due to a Mis Diagnostic evaluation given in a wellness check. And both were sent home with no irregular findings upon given a handful of concerns. 1st lasted almost 3 weeks at home until he became lifeless. Could not move on his own. 2nd facility arranged for his final phase of life with findings of multiple failures within him. 2nd cat was sent in 07/25/23. All Day with major concerns. Including howling while walking and missing the liter box often. Banfield conclusion. Nothing found. However 07/30/23 wilvet of South salem all day on this Sunday. Findings were a growing cancer caught via xray. Imagine that. He is in much pain. It was said options were limited at this point. He is already suffering. We spent our final hour with him and remained in that room as they put him down. 07/31/23 yelled at Banfield rep and on duty manager. And complained in regards to Mal practice. And added expenses we wanted paid using another vet facility. In access of $1100.00 . Told by that rep you have no claim . Banfield only operates as a preventive care facility. We don't have the full technology to do such in dept findings. ​ read more

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I never write reviews but this one deserves it. A very sketchy company. Do not sign up for the monthly wellness plan. They tell you that you can cancel after a year. We called, emailed, walked in multiple times over the course of 3 months. Talked to multiple people trying to cancel our plan. Had to submit multiple claims with our bank and block them from charging our card. They would not stop charging us no matter what we did. Do not do business with this company. read more

We've had some bad experiences with the banfeild in Wilsonville and when we moved I was so nervous to go to another Banfield but our cat had some issues so we did and the front desk lady that took him back was absolutely Amazing and so sweet. Her and the vet gave me the most detailed information and instructions on how to take care of him. And then not even a full 24 hours after his appointment called to ask how everything was going. The vet at the last banfeild made me feel like a burden for asking my questions even though I was just trying to get my cat the best care and I overthink everything. And they never called to check in once. A much better experience! read more

I recently had a very sick kitten We couldn't figure out what was wrong we took it to multiple vets and finally decided to bring it to banfield they were able to tell me what was wrong with her and unfortunately they wouldn't make it they were kind to me the entire time and never forced a decision on me, even tho there were complications they let me stay with them almost the entire time it meant the world to me to have so much time with them and their asked box and all of the gifts they gave me along with it mean they world to me, thank you so much to all the caring veterinarians and vet techs and anyone else at banfield that were kind and caring! read more

Thank you for so much love and understanding when I brought my fur baby in not knowing what was wrong with him and figuring out so quickly, he unfortunately had a tumor and you guys offered so many choices to help him just not be in pain, Thank you for explaining to myself and my son what the process was and how grateful I am with your staff. You guys helped in so many ways, and making sure your patient was taken care of to the best of your abilities read more

The front desk receptionist was rude and the doctor barely said Hi when he came into the room and seemed very disconnected and didn't seem to care about my pet at all. Needless to say I will never be going back and I'm glad a didn't sign a contract for their 1 year wellness plan even tho the vet assistant lady pushed me to. I would not recommend anyone to take their pet here. read more

Dont ever take your pet here EVER! My cat was excessively grooming itself to the point where he was bleeding. So I took my cat here and the vet kept trying to tell me that my cat had ring worm after many failed tests. I spent 400+ and didnt receive any kind of decent help. I have moved back to California and have taken my cat to the vet and they discovered he has Urinary Tract Infection. I am so angry at Banfield it isnt even funny. read more

I see that there are two other negative reviews today, so my experience makes sense. I had an appointment for both of my dogs today for shots starting at 5:30. It takes me 30 minutes to get to Banfield from my house and we ran into some traffic. I was worried we might be late so I called. They put me on hold for 7 minutes and then disconnected me. I called back and they told me the doctor was running really behind and asked late would I be. By this time I was two blocks away at 5:29. She told me I was too late and the vet couldn't see the dogs. I told her I was turning into the parking lot and parking. She told me if I was late at a doctor's office I wouldn't be seen. ( for one minute? I don't think so) I told her I was already parked. I walked in at 5:31. She again told me the vet wouldn't see me (I had two dogs and two appointments, but because I was LITERALLY one minute late, the vet couldn't see either of them?) made absolutely no sense. I had even called as a courtesy worried about being late and wanted to make sure they kneaw I'd be there. The receptionists had at first told me the vet was running really behind so it's apparent they over booked. I asked for my dogs' records so I could go elsewhere. The receptionists got another person who tells me their printer was broken. The last time I was there I waited almost an hour, but made no complaints. Sometimes you have to wait, but today made no sense; over an hour of wasted time. And then to refuse giving me my dogs' records. I have doubts their printer was broken, especially since the person in front of me had a print out of their care. I can't believe the blatant disregard for any kind of customer service. My babies will go elsewhere. Any recommendations for another vet? read more

I had an appointment last week to take my cat in because she's limping and won't put any weight on her paw. The whole reason I scheduled here is because we have the plan and pay monthly. Tuesday they call and say they have to reschedule for September. SEPTEMBER! Like I'm just supposed to let my cat limp around for an entire month. I understand being busy, but it's totally unacceptable to allow me to book the appointment and then cancel on me. The fact they are willing to let my cat walk around on three paws for an entire month really shows how much they care about animals. I asked what I was supposed to do and they said "call someone else." HA. Yeah that's why I pay for the plan. read more

I took my cat in for her first visit, they were clean, kind and helpful. They explained to me all the wellness plans or the expense of not having a monthly plan and we're not pushy at all. They were also so good with my cat, gentle and understanding as she was skiddish and nervous. I see a lot of negative reviews so I want to ease others minds that are thinking of going here; I had no problems and it was affordable. read more

We have been taking our 2 dogs here for the past several years. We have continued to have a very good experience including as our golden retriever is getting older. I would highly recommend their services. read more

I have a Pitbull puppy who had a broken hip. We knew he needed surgery but were afraid he would lose his hind leg. The doctor and staff there were wonderful. They put our pup on pain medications until his surgery could be scheduled and then fixed the hip. It has been about 8 weeks and our pup is a new dog! He is up and running and able to use his leg. He may always have a bit of a limp but he has all 4 legs. Since they have new doctors and staff this place is drastically improved. I love it here! read more

Banfield Pet Hospital - Our puppy - Veterinarians Near Me - Salem, Oregon

From my earlier review I was very happy with Benfield Salem, however I believe they were directly invalid with the death of my dog. I had a black lab Australian shepherd mix, her name was Autzen. We took her to Benfield for a puppy checkup and shots. We enrolled in the puppy wellness play. After a year Autzen started having seizures. We had here check out and the doctor put here on anti-seizure medications. They seizure just kept coming, the medications were working. Since we had been taking our dog here we had her on trifexis. Trifexis is a once-monthly tablet that kills fleas, prevents heart worm disease and treats and controls adult hookworm, roundworm and whipworm infections. Sounds great but the side effects are a greater chance of seizures. We were told this for almost a year and a half. They were adding to her seizures. Also the medications they we were giving her were the wrong dose. They made medication mistakes several times. We send a ton of money on test and meds and nothing was helping. I would like to state this was the male doctor, the lady in the officer were great but the male doctor was a joke. So we went to Benfield in Wilsonville, the doctor there said point blank. There isn't much Benfield could do to help our dog. We need to go to a neurologist. They provided me with a few names. I called one and they said a exam with a CT scan would be $500+, and they still might not be able to help. So we decided to end Autzen suffering. We schedule to have were put down at the Salem office. We got there and the same doctor was trying to change out mind, very insensitive and I couldn't bankrupt my family to maybe help my dog. Also we still had to pay the mouthy bill for the wellness plan even though our dog was dead. I didn't read the fine print. So for three mouth Benfield got paid and I got nothing but a sick feeling in my stomach. The next dog I get won't be going to Benfield Salem! read more

I moved to Salem Or. From Hillsboro OR. I had my 2 dogs on the Wellness plans when we lived in Hillsboro. I LOVED the hillsboro Banfeild. The rooms were always clean, the staff always friendly. Then we moved to salem. Since we moved in the middle of the plans, I stayed with Banfield. The Salem location is a JOKE! Rooms are dirty, they don't sanatize between patients. The staff are rude and pushy. Even when I had an appointment, they took 5 walk ins before me, then proceeded to tell me the Vet won't be seeing me today. They have NOT taken my dogs temperature once since we have been going to this location. They misdiagnosed one of my dogs. Today is my last "comprehensive" exam for their wellness plans. I am pulling their vet records and finding another vet to take them to. I would NOT waste your time or money on this Banfield location. Corporate needs to step in and fire all the staff and hire new! I'm disgusted and apalled by this location. Added: Lisa R. Do you even read the FULL reviews? I clearly state that I LOVED the Hillsboro location. The Salem location is the one that needs work. Read the whole thing before commenting. It makes you look stupid when you don't know what your talking about. read more

I took my dog to another vet and found out that his condition was life threatening. The other vet informed me that there were tests that should have been done on our first visit. Do not take your pets here if you value their lives. read more

Also a quick note to mention, we have a neurological problem with our dog, Tipsy (as mentioned before) and the first thing Dr. Paoletti said is he wanted us to see a specialist in Portland. That was 3 years ago. He has also went out of his way to get advice/second opinions from other veterinarians for other problems/issues we have had. So for us, the experiences over 9 years on a continual basis for a variety of issues has been nothing but positive! read more

Stay away, stay away.....they attempted to defraud my lady when she brought her cat in for a general check up. Before checking the poor cat, my lady had to sign a piece of paper she was not familiar with. Later on we learned is that she signed a one-year contract with Banfield for $400.- which was something neither she or I wanted to do. The service was awful as well, and now more than a year later, I am receiving collection agency letters in California where I live. The FTC needs to hear about that, and I advise everyone to be on his or her toes, before you too get taken advantage of!! read more

Staff is super amazing. Always friendly and remember my dogs. Have not had any problems with either of the vets.

Great doctor. My Poncho is scared of everyone but they are gentle and caring. And staff love to talk about my wonderful dog. He has his first teeth cleaning without a hitch. They even called me on the second day to make sure my dog was doing well. Great customer service I have moved from Queen Creek and found this location the vet just as fantastic as my Arizona location read more

I took my kitten in for routine vaccinations. For the first visit, I had to wait over 45 minutes and listen to two employees complain about two other employees. I came back for the last shot in the series, only to see a sign that they had cancelled vaccinations for the day. Wasted two hours in the middle of my work day to pick up my cat, drive to their clinic, see that they won't see the kitten, drive back to my house, then back to work. The employees did tell me that their are other clinics (non Banfield) in town that are doing vaccinations today... great idea! read more

The Salem Banfield took great care of my pet after he sustained multiple bites and infections while attending doggy daycare at Suite Dog Daze in Salem. Due to our work schedules my husband and I had to drop our dog off 3 days this past week (once for surgery and twice for surgical follow-up), and each time their staff was very welcoming and showed great concern over our dog's healing and wellness. Each day we were immediately notified of our pet's prognosis, and were given a thorough care plan to ensure he heals properly. I have been so distraught over this last week at what had happened to my dog, but I have been very reassured by the competence and care taken by their team. We can't thank them enough for taking care of our family! read more

Great visit today! Super sweet front office staff and Dr. Koch and her assistant were phenomenal in helping me and my poor kitty. Looking forward to the next visit. read more

I called the Salem location to make an appointment for my new puppy cause she has diarrhea and the receptionist, put me on hold for 15 minutes, then hung up on me. I called back and she put me back on hold for another 10 minutes. Then told me that hay cannot see my puppy until late next week. I asked if there was any way to get her in soon as it is very concerning that my puppy has had diarrhea for 2 days now. She told me to go somewhere else and hung up on me again. I am VERY upset about this experience. I have been bringing all of my animals to Banfield for YEARS. I refer MANY people to Banfield and I'm starting to think I need to take my animals elsewhere. I had a similar issue with this particular Banfield with my dog that recently passed away. They couldn't get her in for 5 days even though she had open wounds. It's just ridiculous. I am so saddened by the treatment I have received!!!! Now my puppy has diarrhea and I have to go find another vet that I don't know and HOPE they can help us. read more

This place should not even get a star, but this thing made me at least do one... For starters, the doctor was the only actual vet working. He in fact sucked. He had to use a book to answer every question I had for him. Pretty much had no idea what he was even saying. The assistants were terrible. Very rude! After they brought my puppy out, they didn't even tell us what was going on with her and weren't going to till I said something. Very unprofessional. Told us to put my 6 month old puppy on a medicine that is real risky for puppies. Just don't take your animals to this place. Words can't describe how terrible the people and this place are! read more

I had to wait over an hour and a half to try to get a refill on my dog's medication which she had been taking for a year. The staff told me the Vet was the only one who could give me the refill but they didn't know where he was since he was out to lunch. I asked if they could call or message him which they said they did but he wouldn't answer them. Extremely unprofessional, I would never take my dog there ever again. read more

I cringed at the thought of having my newly acquired Mastiff pup neutered here but the previous owner had a puppy package that included the neuter. My dog is 100% blind and they knew that. I called to see if we could make special arrangements for me to sit with him until the injectable sedative was given so he wouldn't be so traumatized being in a strange place with strange smells and no sight. Sure they said and asked me to there at a certain time, so far so good. We arrive with a visibly distraught pup and waited for an hour while employees milled about ignoring us and attending to at least 7 ppl who walked in. Eventually a receptionist told us there was a 'miscommunication' and no one told the Dr. of the arrangement and we were asked to come back 3 hours later. There we were, 3 hours later as requested. Again we were completely ignored and after another 20 minutes and a totally freaked out dog, I asked if we could go into a room to wait. Now I finally have someone helping us though they made us feel like we were causing the greatest inconvenience of all times. So I'll blow past the techs treatment towards us and keep the thought that these ppl need a class for customer service or if so unhappy... find another career..... to myself....They assured us they would call and let us know how he's doing and the soonest he could come home. LOL YEAH RIGHT!!! No call... nothing... We show up to pick him up, they were yet again very pissy and again attended to anyone that had no appointment. We were made to wait yet another hour because they were "too busy" to deal with us. This place was filthy, techs were incompetent and plain rude, their "mission" statement must revolve around everything but their clients who had appointments!! What a complete disgrace to the veterinary community! Shame on them! read more

If I could give a minus -100 I would. I have had Banfield care for all three of my dogs and have the Wellness Plan on all them for over 5 years. The Banfields I have used in other locations and out of state were absolutely wonderful, helpful, kind and accommodating. DO NOT use the Banfield on Lancaster in Salem, Oregon !! One of my dogs has an extremely dangerous issue with one of his eyes. He needed to be seen ASAP ! I had called numerous times starting at 7 am on a Tuesday morning. First got an answering machine and the didn't return my call so I called at 8:10 am and they said they would talk to the doctor and call me right back, Of course they didn't call so I called them again. Now supposedly one Vet is not in and the other is in surgery. I will have to wait for a call. They finally call and say they can't see him in 6 days when the doctor will be available. I was driving so I pulled over and called them back and they kept putting me on hold and then another person would come on the line and I had to explain over and over about my dogs condition. I talked to 5 different people. They couldn't help me get my dog seen. Even though I was worried my dog might go blind, It was all puffy, green junk all over and cloudy and he is yelping in pain. If he goes blind or has lasting issues I will sue them. This Banfield hospital is terrible. My poor dog is miserable, so even though I have wellness care there I will take him somewhere where they actually love animals and want to treat their ailments. They need to pull it together. I am going to report them to their main offices and the Better Business Bureau. They need to be shut down or reorganize completely and hire capable Vets. read more

If you can afford to take your pet to another vet, it would be for the best. I've been with Banfield for a few years now, first at the Banfield in Eugene, now in Salem. My experience has been that they appear to be severely understaffed. The Banfield in Eugene lost my kitty's stool sample not once, but twice. I moved to Salem and now take my kitty to the Salem Banfield. The first time I took her in for a 6 month check up, I didn't even get to see the vet, but talked to the assistant, who said her tests were fine. I expressed concern about her weight, she said she's a bit overweight, but not too bad, could use to lose a few pounds. The second time I took her in (last Sat) for her 6 month check up, I asked for a consult with a vet. I got about 3 min with Dr Spencer, who said my kitty needs to go on a prescription diet due to her very slow metabolism (note that she weighed in at about the same as the last visit when I was told this wasn't a problem), she said she was going to be off for a few days, but would call me on Wed to discuss exactly the ingredients in the food I now feed her, and to come up with a plan for the prescription food diet. Her assistant then finished the consult explaining the rest of the exam. The vet did not call me back Wed, so I called there in the afternoon, was told by the receptionist she would call me back. She didn't call back, I called again on Thurs, was told she was the only vet there yesterday, very busy, she'll call you back today. She didn't call me back. I do understand it's a busy office, but perhaps SOMEONE could have called me back. This is the worst customer service I've ever had at a veterinary office. FIrst of all, why couldn't the vet just have finished the consult when I was there and given me the prescription diet info? What's with the protracted appointment, or in this case disappointment? So I'll call again tomorrow (Friday), at this point something relatively simple has crossed the span of about 1 week. The staff there are friendly, but if you can't get them to help you with your pet, what's the point? read more