I'm not the type to usually write a review but I feel like this should be know. We definitely should've came to yelp before we chose this Banfield location!!! The customer service stinks! We had our puppy comprehensive exam (should be super quick) at 10am & didn't hear anything all day, so we decided to call to check in at 3pm only to find out they have even started on him yet. Lady on the phone asks if we could pick up at 4pm, we arrive at 4pm & our pup is still not ready. When he finally is brought out, the lady carrying him out states that she had to take off his collar because he was choking so that's why she was carrying him. When I got home I notice his collar ripped up which was not like that when we dropped him off. Which tells me he was obviously pulling pretty bad for a small dog...why not just get his exam done & get him picked up..?? Definitely be aware bringing your pets to this location as for I feel like they genuinely do not care for your pet. read more

Banfield Pet Hospital - Veterinarians Near Me - Thornton, Colorado

After calling five local vet clinics to try to get my dog in.. I tried Banfield in Thorton. I was greeted very pleasantly by the receptionist who made an exception and squeezed me in! It was for something fairly minor but the doctor still took time out of her day to call me and let me know how it went. I've always had very good luck with the bandfield hospitals at the Petsmart's! read more

Banfield Pet Hospital - Kia was extremely happy when I picked her up! - Veterinarians Near Me - Thornton, Colorado

We had a terrible experience at the Banfield Pet Hospital in Thornton at 16575 Washington St, Thornton, CO. We brought our newly rescued 1.5 year old puppy there just for a routine booster shot from a previous vaccine. Dr. Katherine Gagliardi came out and told us that it looked like our Dog had ingested something. She said she felt something in her abdomen area. There were no other symptoms or concerns going on. They thought it was like a bouncy ball or a nerf bullet (we have children so plausible). They immediately were talking about needing to do x-rays and possible surgery. They were just about to close and we felt EXTREMELY pressured to get x-rays and move aggressively and quickly. We wanted to check into our options and did not immediately give them the ok to do x-rays. We were treated poorly like we didn't care about our pet when we made that decision. We had pet insurance that was about to expire and wanted to understand our options before jumping quickly down the x-ray and surgery path. They immediately began to try and sell us their pet insurance plan and it was a giant sales pitch. We left and scheduled a drop off for the next day. We monitored our dog at home for the evening. Still showing no symptoms or issues. They did an x-ray in the morning, however it turns out they can only do the x-ray, they can't actually read the x-ray. All they could tell us is that they could see a mass. Then we had to decide to pay more money to have an outside radiologist review the x-ray or do an expensive ultrasound. Feeling trapped we opted for the radiologist as it seemed like the best next course. Our poor pet was forced to be on a IV all day to help "pass" the mass and poked and prodded all day, all while waiting until after 3p for the specialist. The specialist confirmed it was just SCAR tissue from being spayed 2 weeks ago! Then we were told the only way we could rule it out was to also do the expensive ultrasound. We felt like we had no choice. Of course the ultra sound confirmed no issue. We were put through the ringer emotionally, physically (our dog), and financially for a vets attempt to make a quick buck on us. The bill today was almost $800, and yesterday over $50, for what was just supposed to be a booster shot. The Dr wouldn't even come out and talk to us. She was happy to come out and talk to us to sell us x-rays and surgery, but once that was debunked, nothing. How does a decent veterinarian not even consider her recent spay? Our dog even has the tattoo on her abdomen showing she was spayed, and she has a recent, still healing, scar. How could that not even be a solution? Why where we pushed so hard and fast and sold to all along the way? They would not bring our dog out until we paid the balance, we felt like they were holding her hostage over payment as we were not happy. A nurse came out and wrote a secretive note to the manager who was on the phone and made physical motions like "don't tell them _____" (she took her arm and drew it across her neck like don't tell ) and pointing at the screen. All very secretive and shady. IT FELT LIKE CRAP! Banfield put us through the wringer and didn't even try to help us feel better about our experience. It was simple. It was all about the money. They don't give a crap about us or our pet. A little bedside manner MIGHT have gone over a bit better. Instead, it was cold and ruthless. A total money grab. Well done Banfield, well done! They had the nerve of asking us if we wanted to schedule our next appointment. HA! We will never be back. read more

these are my beliefs and opinions. 1) I requested a full scan of my dog, but they refused. After things got worse, I went to another Pet Hospital a month later who did a scan and they found cancer but it was too late to treat. 2) I was verbally given incorrect instructions to treat my dog with medicine that ended up worsening her symptoms and killed her from causing her to internally bleed out faster. 3) they talked me into signing up for a pet care program while my dog was still alive and suffering, while I was vulnerable and emotional. My dog died two weeks later and I was stuck paying the remaining $600 after she was gone. 4) after learning my dog had been internally bleeding out, an unbeknownst employee came over and picked her up by her stomach, unaware of the situation. That couldn't have felt good to my little baby and probably squeezed out more blood. the help I received from Banfield Pet Hospital was lackluster, careless, and total BS. I loved my little fur baby like my own child, so it kills me that she wasn't given proper care and could've had an easier/painless transition out of this world. I'll never forgive them. read more

I have always had amazing care here and vets that seem to truly care about our animals. They would help us if our dog was sick and even took my sisters dog in to look at him after our dogs got in a fight. Since Covid, it's been a waste of money and extremely frustrating. We have their preventative care plan but I can never get my dog in to see someone if they are hurt or sick. They are so over booked that I have to take my dog to another vet or an emergency vet for little things, which ends up costing more than if I didn't have the plan. Here's an example. My dog has a sore I would like to have looked at. They advertise that you get free visits anytime, but the next available is in 7 days. So does my dog wait 7 days or do I pay for emergency vet for a wound? I think I'm ready to cancel. read more

We've taken our pets here for preventative maintenance over the years and had the wellness plan for all three of them. As they have gotten older, we've brought our pets there for various things that needed more expertise, and in every case, they mis-diagnosed them and wasted our time and money. They botched our dog's eye surgery, which ended up costing us double to then have it fixed at a specialist. We had a cat with a food allergy and Banfield told us that she had fleas and wanted to charge us $400 to treat it... this didn't sound right to me so we ended up at a specialist who diagnosed it as allergies with one look. Our other cat was losing weight and they put him on treatment for IBD without properly testing for it, and he ended up getting worse because that was not the correct diagnosis. Every time we go, we end up with a different vet. Often, a follow up visit ends up being with a different vet than the initial visit, and they give us conflicting information. This lack of consistency has cost us time, money, and frustration. I've finally cancelled our plan now that literally every one of our pets has had a serious issue that was made worse by this "vet." read more

I have had nothing but wonderful experiences here for my pets. Everyone that I've come in contact with over the last 10+ years have been kind loving giving and caring. They have a really wonderful staff and their wellness programs for their pets have helped my old puppies and my new puppies stay healthy. Thank you read more

Staff needs training. When making an appointment for a puppy to get fixed, did not provide correct information and two months later when the appointment came, our puppy was denied after 2.5 hours of being at the vet. The doctor was rude and unprofessional. Did not have any concern over the situation such as time wasted, miscommunication with staff and cost. Worst experience I have ever received. read more

I've been going to this place for 6 years now, and I will never go here ever again..... I brought my dog over there, because she was really sick. The only option was to go into surgery or put her to sleep. I love that dog more than any other dog I ever had, and I had to put her down, because I didn't have 4500 dollar for a surgery that probably wouldn't save her. Later on that week, I found other hospitals that gave me different options and would of been more flexible on helping my dog. I recommend to everyone never go there. They won't help you when you really need the help and there are a million other places that will give you a lot more options. I will never go to petsmart and banfield ever again. Jeff read more

So most would probably shy away from a chain vet service in a Petsmart, but the service here is great. All the staff know our little ones name and greet them everytime we go in. I love that they actually know us and are so helpful with everything. We have stayed loyal with Dr. Carson because she is so great! You can tell that she loves your pet as her own when she is treating them. Actually most of the staff do. I also like that they call for appt reminders! That's a big plus for busy people! read more

We love the per wellness plan we are on. Covers vaccinations, visits, and so much more. All of the vet techs and vets are very nice. They understand how high anxiety my dog is and works with her pace. Wouldnt want to go anywhere else read more

I brought my little dog in a few times for a cough and was told that it was allergies. Actually, every time I bring my dogs in for treatment I am usually told it is allergies. All they wanted to focus on is teeth and other services that made them money. I took my little girl to the animal hospital and found out that she has advance throat cancer. They are only qualified to give well care. They don't recognize actual illness. They get really rude at times, too. read more

PLEASE BEWARE: The plan is a good offer, but the lack of knowledge these vets have is SCARY! They over sedated my dog and almost KILLED him during a tooth cleaning. When I called to see if I could pick him up, they said everything was fine... I didn't even find out about it until the bill showed that they charged me to RESUSCITATE him. This is a healthy young dog who gets his teeth cleaned annually elsewhere. The vet admitted it was her fault NOT a poor reaction to anesthesia, she said she gave him too much medication.. I guess she did not even read his weight on his chart that they take at every visit. Yes, they still charged me for their almost fatal mistake and tried to cover it up hoping I wouldn't notice the extra ~$80 charge. I've had other friends with very similar experiences here. BEWARE I let corporate know these reasons for canceling our wellness plans. They are aware and I hope they will intervene with some training for their vets. read more

Been going here with my pets for several years, and have used the wellness plan, which is fine as long as your dog doesn't get sick. With my most recent dog, the Vets prescribe an unnecessary surgery and recommended some very expensive supplements, telling us if our dog didn't like the supplements, they could be returned. Another vet said the very expensive surgery recommended was unnecessary, and our pup is doing great. As for the supplements, they denied saying we could return them, and refused a refund read more

I wanted to blast Banfield because I feel they are better off calling themselves a 'wellness center' rather than a hospital. But tis the season to step out of my emotional state and be objective in my review. Banfield is NOT a hospital, let's get that right. They should not even advertise as one. They are best at wellness treatment. I have been privileged enough to have had several amazing animals be part of my life and for a long time I paid for 6 animals on Banfield's wellness programs because for what I was asking for that was a great solution. However, when my babies actually needed medical help, Banfield is not even in the ballpark if managing these types of events. I won't leave you wondering why, I will tell you. My pup whose 12 now, was having a prolapsed rectum, and if you don't know what that is, look it up, its not pretty. Banfield kept pushing it in but never checked him fully to try to determine why. I decided they were not doing the job I was paying them for and took him to VCA Alameda East Vet Hospital (an actual Hospital!) they found that he had 2 tumors and one was in the lower colon. The tumor inside my pup is something Banfield NEVER found, but with one physical checkup the Dr. found the tumor and we started the procedure to have that removed. Thankfully it wasn't cancerous, but Banfield wouldn't know as they never found it. He has had surgery and is recovering like a puppy as best as I have seen him in years! I wish I was done but in good conscious feel like I need to divulge all my issues with this place. I had a cat come home limping and I hadn't noticed it before, I called Banfield because I saw his paw was swollen and what felt like literally bone to me (FYI, not a Vet just a concerned momma!) was poking out from his fur. When I told them my thoughts (again not a vet) they talked to the Vet who recommended I take him to a Hospital!?? WTFrenchToast?! I'm paying you to be my hospital! So back to VCA we go and low and behold there was a scab that had rose to the surface of his wound (in fairness we never saw an open wound or blood prior to this appt.) and the scap was so hard it was easily mistaken for a bone by an untrained eye. So he got a staple for the wound and some antibiotics and we were done. That was a same day appt., if any one can claim their a hospital it's VCA! Finally, and then I'll step off my soap box, My 17yr old cat who I have had since he was 6 weeks, was diagnosed by Banfield with renal failure and diabetes (I was still using their wellness for him to monitor for just these types of things). Per their dr's we could not treat one illness without causing further damage to the other. OK he's lived a long happy wonderful life and while he will be sorely missed, he had a wonderful Vet, Dr. Teague, come to our home and help us with Chewie's transition. I called Banfield's 8xx number to cancel his subscription, right before I started this review, as he is no longer with us. I would ask you to guess what they said but I'm sure you did. They told me I would have to pay out the rest of his wellness plan through March. FOR WHAT? My synopsis of this place is, good if you want to have a wellness program for your pets and that's IT! They are money hungry, and as far as I'm concerned misrepresent what they offer and how good they are. I will never do business with Banfield again and I have many fur babies, I will find insurance elsewhere and take them to a place that actually cares about the animals they see not the $$ they receive. Bye Bye Banfield Wellness Center, you are no hospital. read more

We were in a desperate situation today with our dear Maggie who was extremely ill, and we tried several different offices to try to get her seen on a Sunday. I called and left a message that was very promptly returned. This was a very difficult circumstance, and we were treated with absolute care and compassion by everyone we came in contact with. Unfortunately our girl was suffering with no real help available, so our only choice was to humanely end this suffering. The Dr. And vet tech gave us as much comfort as was humanly possible and we felt strong enough to come back and sign our other girl up for their wellness plan. Thank you so much for all you did for our Maggie. read more

Took our dog there today. Greeted professionally and taken into a room where the tech spent 5 minutes with the dog but 15 minutes trying to sell me there $500 a year wellness plan. When I wasn't interested the tech left and never returned. I left after 10 minutes. If you want there wellness plan, they have a great speech. If not, don't plan on getting your pet taken care of. read more