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    Banner Urgent Care

    2.3 (87 reviews)
    Closed 8:00 am - 8:00 pm

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    Sign on the door from what seems to be yesterday but they're closed and I had a reserved time for today. Huge issue for patient care.
    Danielle R.

    I had an appt secured for 9:40 am today. I received email and text confirmations and I just got one now. The issue....they're closed. There's an old sign on the door and no one is there. Google says open, and the customer contact phone number on the urgent care website for customer care isn't the right area. They're trying to help me because I keep getting texts saying to check in and my appt might not be held but there's literally no one here and the doors are both locked. Another patient came to be seen too and was disappointed it's closed. When we have truly urgent issues and we schedule an appt and the site is closed and we could be charged for "not checking in" that's a huge issue. Now I need to find another "in network" option for my urgent health matter. This is unacceptable and inexcusable. The sign on the door isn't even valid for today. It's the morning. Update: I was told by Banner customer care to call this location tomorrow. That's more time wasted on something that shouldn't have happened. I got another text saying I didn't make my appt and I'd be removed from the queue. Again, not true. It's insulting to get a text like that when this is 100% the clinic and management's error. Now I had to find which other urgent care wasn't too delayed, set up a new time, drive there, waste more time and money when resources are valuable and expensive these days on top of having a painful urgent issue. The ER isn't a proper alternative either. Additionally I saw people continue to get out of their vehicles trying to go in for their time slots and turning away, including two parents and their small son. It was sad to see them have the same experience while I was trying to get a resolution for us all.

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    5 years ago

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    Banner H.

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    19 days ago

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    7 months ago

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    3 years ago

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    1 year ago

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    9 months ago

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    Banner H.

    Wow! We appreciate the kind words. Thank you.

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    2 years ago

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    2 years ago

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    7 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

    Closed due to staffing no notice no signs. No message on the phones just ring. Change the website!!

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    4 years ago

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    3 years ago

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    2 years ago

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    Banner H.

    It's always great to hear positive feedback. Thank you for sharing!

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    4 years ago

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    6 years ago

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    8 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    11 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    10 years ago

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    5 years ago

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    10 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    Page 1 of 3

    Ask the Community - Banner Urgent Care

    Review Highlights - Banner Urgent Care

    Gregory Allen Pritchard, PA diagnosed my injury and was 100% correct with treatment.

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    Banner Urgent Care

    Banner Urgent Care

    2.7(148 reviews)
    2.4 mi

    Wait over 1/2 hr to get X-ray when referred. No one in the waiting room. If I wanted to waste time…read moreI would've gone to the emergency room

    I had a recent unfortunate accident involving ti leaves, very sharp kitchen shears, and my hand…read more That's what I get for making lau lau while there's a toddler and 2 dogs running around getting into everything! After rinsing my hand off as best as I could and wrapping it up, we headed to Urgent Care. I was pleasantly surprised that the assistant and doctor saw us minutes after I gave the front desk person my insurance information and ID. The assistant took down my vitals and asked about what happened. A short time later the doctor walked in saying "So I hear someone's been running around with scissors." Ha! I probably would have been in a better mood to receive this dad humor had my hand not been in throbbing pain. He was professional, answered any questions I had, and 3 stitches later I was ready to be released back into the urban jungle :p While I appreciate the care I received the actual building is in real need of renovation. Everything was really shabby looking and the room I was in didn't even have a running sink! It made scrubbing up a bit of a surreal experience watching the doctor rub disinfectant onto his hands to do a minor surgical procedure rather than washing them in a sink. Good thing it was just a cut on my hand and not life saving surgery!

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    Banner Urgent Care - Spacious waiting area.

    Spacious waiting area.

    Banner Urgent Care - This is our location from the street

    This is our location from the street

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    Banner Urgent Care - Hours Urgent Care is supposed to be open

    Banner Urgent Care

    2.9(49 reviews)
    3.4 mi

    I went in for a severe sprained ankle. They recommended a boot after x-rays, etc., as Aetna doesn't…read morecover crutches. Yeah, you read that right. She actually said Aetna doesn't cover crutches. The attending 'doctor' said, "The boot is completely covered." So I took it. Now, a third party is claiming I owe $229. Had I known Banner was giving inaccurate information about no being covered for crutches AND the boot being completely covered, I would have simply left and went to a Goodwill store to purchase a crutch for $15!! Banner - Don't give information to your patients if you don't know what you are talking about!! Aetna DOES cover crutches, and spoiler, they are one hell of a lot cheaper. Do you get kickbacks from Breg for pushing their overpriced boots?!? Looks like you have had MAJOR billing problems recently.

    Got here they said they are behind with 2 providers been sitting here for over and hour still…read morehasn't called Is back. It's filthy here. The bathroom is absolutely disgusting. How can it be a medical facility and be this unsanitary. I don't expect anything more banner is trash not my choice to be here, brought a friend. The walls are dirty there is trash on the floor. Some of the chairs look like they haven't been wiped down in awhile. Trash on the window sills. Can't show pictures of the lobby because people are here with their kids and I don't post kids. However, you can see the bathroom. Lighting is not great in there but even with the bad lighting you can see the filth

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    Banner Urgent Care
    Banner Urgent Care
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    HonorHealth Medical Group - South Tempe - Primary Care

    HonorHealth Medical Group - South Tempe - Primary Care

    3.5(66 reviews)
    4.3 mi

    Went in for my yearly physical with Dr Roy. He's very personable and has good bedside manners. I…read morewas 1 minute away from being turned away as I was really late, but the receptionist was very nice and professional and didn't make me feel bad for being late as I was already profusely apologetic for being late. They give u a 10 minute grace period for being late, but if u're later than 10 minutes, they recommend that u cancel and make a new appointment. Lucky for me, i didn't get a ticket driving there! Everyone there is super nice and professional. I had to wait about 15 minutes to be serviced, but it was expected since I was late. I really like this office cuz I can get my labs drawn right in the same office and not have to go somewhere else! The phlebotomist was awesome as well! He was able to get my blood with just 1 poke! I'm really happy with this honor health office and Dr Roy! He's a keeper!!

    I miss the Cigna practice! Now that I have Healthspring insurance and the Tempe location is run by…read moreHonor Health, scheduling appintments is a nightmare. My husband has had to return to the facility three times for appointments because he was given incorrect dates and because no one knew what kind of blood work had been ordered. GOOD EXPERIENCE: My primary care physician, Dr. Ara, is terrific. So is her PA, Sara, who continues to coordinate with other doctors and labs for me. Wait times for appointments in this department are short. Beware seniors! Be ready for confusion and misstatements. Also be prepared for long wait times for lab work.

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    HonorHealth Medical Group - South Tempe - Primary Care - Corridor of exam rooms at HonorHealth South Tempe

    Corridor of exam rooms at HonorHealth South Tempe

    HonorHealth Medical Group - South Tempe - Primary Care
    HonorHealth Medical Group - South Tempe - Primary Care - The dreaded scale

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    The dreaded scale

    Banner Urgent Care - urgent_care - Updated June 2026

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