To Whom It May Concern (and yes, I'd send this straight to upper management):…read more Let's talk about what went down at your Bloomington, IL PetSmart on June 11, 2025 at 1:00 PM, because wow -- what a disaster. I walked in, un-greeted and unnoticed. I headed to the aquatics section for five comet goldfish. One associate was helping two ladies, so I figured he'd circle back. Spoiler alert: he did not. I waited around, browsed nearby accessories, gave all the polite "I-need-help" body language -- and nothing. No staff in sight. Turns out, you now expect customers to scan a QR code to get help. Cute in theory, but not obvious at all. No sign, no heads-up -- nothing. I'm 38, I've been keeping fish since I could reach the tank, and never once have I needed to scan a code to ask for help. It's giving tech gimmick instead of customer service. After a solid 15 minutes of being ignored, I helped myself. I bagged the fish. No one noticed -- well, except another poor soul also lingering for help. I could've walked right out and no one would've known. That's how invisible customers are in your store. Then I head to checkout. There's a line four people deep, one sluggish cashier, and suddenly staff start magically appearing when the line gets long. A woman (shoulder-length brown hair, light blue eyes -- I assume the manager on duty) finally offers to ring me out. I explain that no one ever helped me, so I got the fish myself. Her response? Not concern, not an apology -- just attitude. She lectured me about the QR code, like I was supposed to be a mind reader, and tried to make me look stupid in front of the entire line. Newsflash: the only thing more embarrassing than being scolded for helping myself is the fact that I had to because no one was doing their job. Let me be clear -- I've worked in customer service for two decades. I know retail. I know what it looks like when employees hide in the back and leave the floor empty. I also know rule #1 is don't embarrass your customers -- especially the ones who are still trying to give you their money. The one bright spot? Your tall Hispanic associate -- he's always been kind and attentive. And the grooming team? Fantastic. But this manager's behavior? It soured the whole thing. One rotten attitude, and I'm done. So here we are. Feel free to check the cameras -- I was 6'5", wearing a purple shirt, black shorts, and a hat. You'll see exactly what I described. I'm not making this up. I just expected basic service. What I got was a masterclass in how not to run a store. Congrats, PetSmart. You've lost a loyal customer. Catch me at Petco from now on -- where the pets (and customers) actually get treated right. Sincerely, Andrew (Formally yours, now Petco's problem)

This place has problems with their fish dealers and constantly have problems with their fish being…read moreIll. They made me fill out a form to buy an African clawed frog. And refused to sell me a pleco due to I said that it was going into a 20 gallon tank. It was only about an inch long. They said it needs a minimum of 50 gallon tank. I didn't want to argue with them about it. Honestly it was going to my 50 gallon, just wasn't set up yet. She made me feel like I didn't know anything about fish. Very rude. I bought my fish from a different store that gave me no hassle.

Went to purchase a bubble tip anemone and only two tagged species of anemones available: bubble tip…read moreand mini carpet. Purchased the anemone only to discover when I got home it was a long tentacle. No tags were up showing mutiple AC species on sale either. This store needs intervention to ensure policies are in place. Now I'm stuck with an anemone not really suited for my nano tank.

Simply put, don't buy fish here. They low does all the tanks constantly for ice and now it appears…read morethey have med resistant ice in their tanks. Sick fish, dead fish ,all the time. If you ansoutley can't help yourself, use a quarantine tank for two weeks before letting their stock into your tank.

Love this place for grooming! Andy always looks so nice! Employees are all super nice and Andy even…read morelikes it, he almost tears the door down getting in! Have never used boarding service but probably will soon!

This was my first time boarding my pup and it was for almost a week. Overall super happy with his…read morestay!! They have a great selection of treats and CBD oil up front and he seemed to have had a blast. My only concern was that I called and left a message 3 times over 2.5 days asking how he was doing and if I could pick up a day early with no call back. Next time I'd like to be followed up with but I'll still be back!

I tried it several times hoping that we could work together if I was patient with them doing things…read moreI specifically asked them not to do like shave off my dogs eyelashes. I was waiting for them to take my dog and they were arguing about who had to take the next doodle type dog. They were not friendly didn't trim my little dog at all like the pictures I sent and they were expensive. After several tries I gave up especially after I heard them not wanting to do certain dogs. so unprofessional to do it with me standing there.

Great with our pups!!! Wouldn't go anywhere else! Definitely stop in and see Kerry and the crew!read more

Unfortunately, this place really let me down. I left my dogs here feeling very positive about the…read moreplace, even if it was in a very odd location. My dogs seem fine and were probably well cared for. When I picked them up, however, the owner greeted me with "I need to have a talk with you" in a confrontational and, quite frankly, rude tone of voice. She accused me of not telling her enough about my dogs. Actually, at first she accused me of one of my dogs not being potty-trained (which he is), but then it was that I didn't tell her that one of my dogs can occasionally chew things. He chewed up a yoga mat they usually board at other places with that he'd never chewed before, and this made them angry because he got diarrhea. UPDATE: He got diarrhea because he picked up whip worm from their facility. He was all clear when I had him at the vet two weeks prior. I don't know why she seemed so upset about it (she never said why), but the worst part was, several minutes into being negatively lectured by the owner, I spoke up finally getting rude back at her and said "I'm sorry I didn't tell you every little thing about my dog. You were very busy in the lobby when I dropped off, and I had to leave. I just want to pay and get out of here." Her daughter yells at me "Don't you talk to my mom that way!" In a manner that suggested she was going to start a fist fight with me. They've been in business long enough to know what can happen when pets board and what they need to know about people's pets. They should have a survey with simple questions addressing their areas of concern. Simple solution! Otherwise, how could I possibly know what to focus on when you ask me "Is there anything I need to know about your dogs?" In short, they were highly unprofessional and not good with people. They are extremely cheap compared to other places (about half the price). I really wanted to like the place, but left feeling very upset.

Sorry to see so many one-star reviews. OK, the place isn't pretty and the staff are sometimes…read morefrank. I'd much rather someone be straight with me and good with pets, which is exactly what they are. I've taken my dog here twice (once for 10 days, once for 5) and I couldn't be happier, nor could my dog. I've spent a total of 10 minutes in there and my dog has spent (quick math) 21,600. Who is more important in that context? I'm very happy with their care for my dog, their honesty in dealing with me and her minor issues, and her health and happiness each time. And especially given their prices, I really can't imagine going anywhere else. For anyone on the fence I recommend giving them a shot, checking your ego at the door, and seeing what you get in return. I got quality animal care from true animal lovers, people really good with dogs, for a great price.

Review for grooming only!…read more Good prices for grooming and I thought she did a great job! I have taken my puppy to Petco several times, and I thought K9 did a better job - plus at a better price. My dog was in a good mood when she left too!

This is the only daycare I will use for my dogs. I've tried two others in the town and they were…read moreterrible. My dogs are my babies and they treat them like family.

Great place. Whether we board our dog or she does doggy daycare that treat her great. She is always…read morehappy to go! We can usually getting her in for boarding even if it's last minute!

Do not recommend!!!!…read more My friend left about a month or two ago due to the mistreatment of the animals. Your dog will be stuck in a kennel for 6-8 hours without a potty break and come home covered in feces. The under staff is paid $14 a hour so of course the animals are getting treated accordingly to the pay. As for the owner, she is on her 3rd dui and it is known she has used the business account for her own personal expenses with lawyers. The employees went over a month without being paid because she chipped into the business account to help her last dui case. Still a nice lady just VERY shady. The upfront guy is a nice man, Tom I think his name is. Last year my cousin worked there and said danny (the gm) shoved a dogs noses into poop because "it spitefully shit" and the dog knew what it was doing. Another customer watched through the window as a small heavy set woman smacked a dog in the face for not being compliant with the groom. All I can say is that it may seem like a great place but behind closed doors things are different Go over to canine classics spa! Love the owner and the employees. She will give you a tour and is very passionate about the animals

My dogs have never looked better!! I was a little hesitant to try and new grooming place but Mieko…read morewas fantastic! She truly listened to what we wanted and she did not disappoint. My dogs loved it there and they made me feel great! We will be back for sure! Please give them a shot, you will not be disappointed!

That Dapper Pet is the most unprofessional business. I have given them more than ample chances to…read moreshow me they are professional and still, they continue to validate their rudeness, unprofessional style of conducting business. Every time I have dropped my maltese off, I have had to wait in the deserted lobby for more than 10 minutes. When asking for assistance, "Hello, Good morning" no one comes. One occasion, the backroom was full of "f-bombs" and I still continued to wait. There are many groomers in Bloomington that could provide great service with a professionalism. Just think, if this is how they treat humans, what do you think they are doing to your dog!

Locally owned business, that's a plus…read more Keep your receipt if you buy fish. Even if they remember you coming in or you have the bank app proof of purchase, they won't honor the warrantee.

Great great store. I have been buying food, hog/car toys and treats for at least 12 years. I…read moresuggest this store. Just compare it to PetSmart next to it. And it operated by local people