Came here for a book signing and discussion with Joey Graceffa and the employees here were amazing. I had a fan gift for Joey that was so special and the manager told the person taking our photo that I needed more time to show him my gift. Thank you so much to the manager that really helped me show my gift to Joey and to all the employees that were wonderful at this event. read more

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Today was my first time to go to the Stonebriar Mall Barnes & Noble store, and I was impressed with their selections. It's one of the biggest B&N stores I have been to so far. The children's area had the most toys I've ever seen at any of these places. And even thought it's large, I saw things that remind me of what a thoughtful bookstore should have in it. Children sitting on benches reading and laughing. Teens talking about the books they're buying and looking forward to reading that story. And adults having fun with their children. And I must say, isn't that what a bookstore should be about? Laughter, imagination, excitement to read. It truly made my heart happy to see and feel their joy as I walked through the book isles. There's a B&N store close to my house, and I never see or feel what I experienced at this store. That speaks volumes to me. And yes, I bought a book. Every year I look for that special Halloween book I can share with my granddaughter. Today I added the children's book, "We Are Already Haunting Here" by Gideon Stere. I can't wait to share it with her! read more

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What a HORRIBLE experience I just had!!! My nephews were buying some items and the girl told me my membership was expired so I need it to renew it in order for me to get the 10% off so I renewed the membership which cost me $43.29 with taxes included. I paid cash for it. Then they tell me "oh the items you are buying don't qualify for the 10% discount" ...are you kidding me!?? So I told the girl then go ahead and cancel my membership she said no problem...waited for about 5 minutes then the manager comes in and said "oh sorry we can cancel it here you need to call customer service and cancel your membership" are you serious??? You just took my CASH Literally 5 minutes ago and now you can't give me my money back????!!! What a joke!!! The manager told me sorry but you need to call customer service ..:wow!!! To make the story short I called customer service and they tell me I need to call next day because the transaction needs to clear in the system in order for them to see it" are you kidding me again?!!!! This is a horrible experience and they took my money right away and they didn't refund me..:I'm calling again tomorrow read more

I am going to give away some of my criteria for writing a book store a five star experience. It's rare for a bookstore to meet every criteria. To me a bookstore has to have an amazing selection, great customer service, fair prices, and a really nice vibe and atmosphere. This Barnes and Noble hits on everyone of those standards! This Barnes and Noble is inside of Stonebriar mall in Frisco. When I first walked in, I thought it to be a small store until I saw the escalators which brought me downstairs to a whole different level. Essentially, this is a full size, Barnes and Noble, and more! They even had sections that I have not seen in any other Barnes & Noble store. They had a whole selection of toys and games. They also had sections for different age groups on the activity toys. What I really enjoyed about the atmosphere here though, is all of the activity I saw. I saw family sitting down in the kids, section with parents reading to their children. I saw teenagers that were obviously walking in the mall that had stopped in the road to look at the young teen section and sit down with books. I saw families browsing together, individuals, browsing together and groups of all ages, checking out things, or sitting in nooks reading books. It was really a great vibe, and this place seem to be a community gathering place. Barnes & Noble has several different ways to score some bargains in their store. What is the typical look for the sales. For example, on this particular trip I saw several tables that had relatively new released books on sale for half price. You can get great prices also by becoming a member of their royalty buyers program. They have a couple different options on that depending on whether you're a casual reader and shopper or you're an avid reader, and shopper. I do not read as much as I used to so these days the free membership makes the most sense for me. Anyway, I have learned that not all Barnes and Noble's are created equally and this is a really great Barnes and Noble! Review #2094 read more

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Awkward experience going into store today. Walked in and 12 plus people were hovering in the check out line with no items. Apparently they are just lingering for hours waiting daily for a potential pokemon restock as the store has been putting it out daily around 11. Offputting so I decided to leave. Avoid this store during lunch hours. read more

Staff is nice but there is seldom anyone available to assist or ask questions. The escalators have been broken for months going up and down. The store is clean and well stocked but I feel it could use a little management attention to make the overall experience better. read more

It's HUGE. Not my closest B&N, but my husband likes this mall, plus I sometimes go out of my way to come here because it has the biggest sci-fi section that I've found in the metroplex. read more

No training? I dont know but, I like to use cash. At check out I handed the clerk a $100 dollar bill. They ran it thru a machine and said, oops didnt pass. Long story short after going thru 2 other 100 dollar bills and a "Manager", I went ahead and paid with a credit card. Seriously, I wish I had walked and left my $89 purchase laying on the counter. Ironically I just read an article that said $100 are the least counterfitted these days. I try to patronize brick and mortar and rarely order online. Im especially fond of book stores and glade to see Barnes and Noble has survived. But, come on guys, this is not customer service. Should you at a minimum have one of those color changing pens or a real manager to make a more informed decision. read more

A two story book store, YES please!!! So many books for any genre, music lovers and little gifts. There were so many books to chose from but I just ran in to grab a few magazines for the plane ride home. I found what I needed, and the cashier was super friendly and helpful. read more

The worst Barnes & Nobles, horrible staff at the cafe. Melissa was so rude and did not know how to make any of the beverages. She got 3 out of 3 drinks incorrectly. I worked at a Starbucks before had to walk her through the steps of how to make two of the drinks that were in their menu. read more

Nice bookstore, was packed a couple of days before Christmas. Love wandering around and picking up a book or two. read more

Barnes & Noble Booksellers - Perfect pairing of books - Bookstores Near Me - Frisco, Texas

This Barnes and Noble is one of the biggest aside from the one in Dallas. They have a lot of space in the cafe area to come grab a coffee and sit. Other Barnes and noble don't have their cafe open or seating in general. If you want to grab a puzzle or decently priced books this place is it. Half price books is cheaper, but I enjoy the atmosphere at B&N better. You should read "the alchemist" best book ever. Anyway, cafe is clean, place is in tact, and staff is friendly. read more

Barnes & Noble Booksellers - If you are into serial killers a must read on Israel Keyes - Bookstores Near Me - Frisco, Texas

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Really nice 2-level bookstore loaded with merchandise for all ages, and many genres. Escsalate yourself between the 2 floors, restrooms on Floor 1. BONUS: on Floor 2 the spacious Barnes & Noble Café serves fresh-brewed Starbucks brand coffees, and B&N food & pastries. A cooler full of popular soft drinks, waters, energy & juices for grab & go also. The Café has a dozen small tables, and 2 bigger ADA tables. Stroller at tables is easy, and 2 child highchairs. The floorplan, and nicely visible labels make this a quick scan, or you can go on safari through all the bookracks, and genres. The multi-level marketing here makes book hunting, or gift hunting quite an adventure with all the choices for all age levels. read more

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Within 3 minutes of walking in, I was greeted by a staff member asking if they could help me with finding something. I overheard him greeting other customers too. A positive thing to be acknowledged. The book selections were decent and comparable to any other B&N store, but in addition to the regular clearance section, I found an unmarked stash of clearance books in the DVDs/music section--probably the leftovers that couldn't fit on the regular shelves--with some good deals. There was also quite a selection of classics/collectibles for bargain prices. Cashier was very friendly and commented about how the book I got had a lot of positive reviews. Overall an enjoyable experience! read more

If your website says you close at 8? Why are the doors locked and gates closed at 7:40? 20 minutes is enough time for someone like myself to get something and get out read more

One of my favorite Barnes & Nobles locally. It is a nicer and newer B&N, and much bigger and better than the two in Plano and this location is even 2-stories. The cafe on the second level is a little more standard but still spacious. There's also a reading area in this location, similar to the one by Northpark. Additionally, it's located in a shopping mall in case if you want to walk around window shopping. They serve Starbucks coffee in their B&N cafe (which means they don't take the rewards card or whatever). This is a nicer bookstore that has tables and seating INSIDE the bookstore allowing for one to sit and even look through books than having to leave the premises like the others. If you want to use the Starbucks rewards, there's a Starbucks outpost inside the mall very close by this place. Go there of the rewards point matters so much, and then come back here. There's also plenty of places to eat/snack around here as well as shopping. As far as parking-and-shopping goes, this Barnes & Nobles may be the best location. Of course, except when it's crowded in the weekends. Ranking of top B&N in Dallas: 1. (tie) Northpark 1. (tie) Stonebriar (Frisco) 2. Firewheel (Garland) 3. (tie) Addison 3. (tie) Lewisville 3. (tie) Preston Hollow Tie for last: East Plano, Willow Bend read more

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Customer service was great here. Elizabeth C. haloed me find both of my new releases I'd come searching for as they recently rearranged the place. read more

Barnes & Noble Booksellers - Fueling my toxic trait of buying more books while half-read ones are still on my night stand - Bookstores Near Me - Frisco, Texas

We really enjoy coming to this B&N because of its expansive shop layout and the fact that it is two-leveled (it is located within the mall however if that matters to anyone). Easy mall parking outside and great selection of books at this location. Depending on what category of books you're looking for all of the sections seemed pretty thorough and there's tons of staff to ask for help/asks to help you find anything. Great place to feel the feeling of real, binded paper goods that is truly losing out to e-formats. Of course support your local bookshops too, but this is certainly a solid Barnes & Noble location. read more

They lied to me and my grandma said there was no atlas and we looked and they had them like come in just cause it was about to close should still help read more

I may be a bit biased, but I love this store because they will actually make changes based off of customer feedback!

Poor customer service. Spoke with manager about an issue and got nowhere. Won't be coming back - the Plano store is way better.

Just wanted to say Ashley was so helpful on the second floor register! Very kind and efficient.

I know where to come next time I need a good laugh. Some of these reviews, y'all... This Barnes and Noble is great for what it is. Which, need I remind you, is a large retailer storefront. RETAIL precious ones. That means that there are going to be some people who are here because they love books - and are very knowledgable and happy to wax poetic about the finer points of literature if you so wish - and then there are going to be the high school kids making less than $12 an hour who can't tell you the difference between a picture book and a graphic novel. This also means that things like promotions and coupons are dictated by corporate. Stop waving your arms at the employees - hourly or otherwise - who have very little control over the situation. Give these people a break. They're doing their best with a staff of apathetic hourly workers mixed with passionate booksellers who are probably very tired of trying to find the "book with the blue cover" for which you search. read more

Love Barnes & Noble but this one is severely understaffed! I hate to give a bad review to a bookstore but I really needed help finding a specific book for a gift and I couldn't find any staff members to help me out. After looking around for a while for an employee I went over to checkout and asked if there was anyone around who could assist me and they said there was not, that I had to get in the checkout line if I wanted help. So I waited over 10 minutes in line just for the person at checkout to tell me that the children's book I was looking for was somewhere in the children's section... They didn't know anything else because they were new and didn't know how the books were organized yet. And they couldn't try to help me further because they had to stay at checkout. There weren't any help-wanted signs posted anywhere but I do hope they try to hire more employees. They should advertise that they need assistance so they can try to get someone else in there sooner! This was overall a pretty frustrating shopping experience. read more

Kudos to Barnes and Nobles for being dog friendly. I stopped to get my truck washed and stepped into the store and even walked around and the staff was very dog friendly. 1-21-17- another acceptable hour or so spent at B&N waiting to get my truck washed. Thank you Barnes and Nobles for allowing us some quiet space! read more

Barnes & Noble Booksellers - Waiting - Bookstores Near Me - Frisco, Texas

I was just in your store not one of your associates asked me if I needed help! But I heard them ask two other white folks if they needed help? Is your store racist? I want to know so I never go into this store location again. Customer service means everything to me. You want my money at least acknowledge me when I walk into your store and clearly you see I need help. Disappointed, AMC read more

We came in because my boys got gift cards for Christmas. I found a comfy chair to sit in and read a magazine while my boys paroosed the juvenile book section to find their new reading adventure. I think they do a good job of keeping the store clean and uncluttered. The biggest difference between the BN store verses other stores on line is that very few books were on sale. Most books were full price. I usually order most of my books from Amazon at a discounted price and I have prime so its free shipping. Like I said we were their because we had a gift card, but other than that I wold not return. read more

Barnes & Noble Booksellers - Children's Book Section - Bookstores Near Me - Frisco, Texas

This is one of the original giant B&N locations complete with an in-store fully functioning Starbucks with a sitting area. It's two stories with tons of books and book sections, little reading nooks and a great area for gift stuff including cards and other things that help you make a last minute gift for a reader happen. Definitely a great book store! read more

I wanted to return a book bought from the "Book Annex" section (bargain books). I was within 30 days as per their return policy. The sales associate refused my return and just said they don't accept any bargain books because they want to get rid of them. After chatting, emailing, calling Corporate Customer Service, and re-reading the Store Return Policy a billion times, I came back the next day to return the bargain book with a different sales associate. She quickly processed my return with no question asked. The return policy makes no mention of bargain books and states that as long as the book is new and unread you can return it within 30 days. Please train your staff better instead of them just randomly deciding out of thin air what the policies are. I won't be shopping here again cause, honestly, Amazon is cheaper with an easy return process. Just browse at this store, and then find the book online for cheaper. I don't think B&N will last as a store with their prices and return policies. read more

Where does one begin... My son and I have frequented this store every week without fail a tradition carried on from California. My son who is excited every time we go was blown away tonight as was I. They have a 40% deal on hardcover bestsellers (see pic). My son walked to the counter displayed his membership card only to be told that the genre he had selected was not eligible for the discount. The book he had chosen was a teen hardcover bestseller. I replied to the counter person please show me on the promotional signage where as it dictates as such??? Guess what he couldn't. Manager summoned.. Arrived and began to explain that promotion for 40% was only for adult hardcover bestsellers and listed at least two others before I asked him where on the counter signage it is SPECIFIED as such.... Guess what he couldn't. At this point he stated that I had a valid point and he would bring it up to his boss. News flash CUSTOMER SERVICE OPPORTUNITY TO DO THE RIGHT THING - FAILED. In closing the very same observations we made by both employees and both instances neither stood up and did the right thing by me or my son... Disappointing to say the least. AMAZON less expensive and no drama. read more

Barnes & Noble Booksellers - 40% discount is not specified on what hardcover bestsellers!?!?!!? - Bookstores Near Me - Frisco, Texas

I always come to this Barnes & Noble's because it's in my local mall. The one thing I wish they would change is the phone I know this Barnes & Noble's is connected to stonebrair so they have to do the store hours and everything but I feel like I'm sitting on the phone for a whole two minutes and then when I finally get over with the introductions nobody answers the phone. I also wish they updated their online also I know some Barnes & Noble's are really good with keeping up what they have online but some aren't. I've come here twice in hopes to find a book that they said was in-store from the online website and it wasn't the workers were very friendly and apologetic though I just wish I would've drove 10 minutes. It's always very clean and they have a very wide selection because it's such a huge Barnes & Noble's. I just wish The owner of the store or the mall employees would finally fixed her escalator I haven't been in a couple weeks but it's been broken for a while I feel bad for everyone who has to walk all the way to the back of the store just to get upstairs. Books are always in great quality and I will definitely keep coming back here. read more

Store does not return so called magazine even with Receipt. When you them that it was in book section they say someone must have moved then point to a print on back of receipt that you cannot read no return. Kids running the store that I have used since stonebriar mall opened. Never Again! Pay a higher price there for connivence. After going to magazine rack and not finding a no return policy posted and speaking to a different manager who supposably was not in.. I was given the 15.00 plus refund. Faith Restored a Little! read more

Barnes & Noble Booksellers - Bookstores Near Me - Frisco, Texas

I needed to purchase reference books and had a hard time finding them. I asked an employee for help and she knew exactly where they were, she walked us over there, rather than just pointing and telling us where they were. But it gets better, she asked more questions to help us make the best decision and was so sweet and genuinely interested in helping us...best Barnes and Noble! read more

Well stocked, expansive with 2 floors of books, magazines, board games, collectibles etc (more or less your standard fare big brick-and-mortar bookstore these days). Employee named Dhruv was immediately welcoming and helpful (he directed me to the restroom which was down one level and I took the escalator). Dhruv earns 5 stars for his level of service and courteousness. Employee named Megan in the coffee/pastries portion of the store was extremely kind and informative as well. Such a great customer service oriented professional! 5 stars, easily. The store manager (I won't say her name but I clarified with staff that she was indeed the store manager) however, has some areas or opportunities for improving her customer relations and business priorities. The way she interacted with me and the way in which she engaged with me on more than one topic made me feel that she was having a bad day or that she was projecting frustration or something similarly negative onto me. I hope the rest of her day went in a more positive direction and she is able to find some nuggets of joy in this short time we have on this little blue planet. Overall all rating for manager is 2 stars. read more

The staff and store manager is rude and inconsiderate. Yes I realize that we are in a pandemic but if the deaf are not welcome because they can't communicate with a mask on then we won't ever shop at a Barnes and Noble again. Not everyone can hear and many are dependent on lip reading which is almost impossible through a mask. Telling someone they "should stay at home" because they can't hear is discrimination. Maybe those that are susceptible to a virus that carries a 99% survival rate should stay home instead and let the rest of us get back to living. Won't ever shop here again! read more

Annoying eyes, asking if we needed anything in a rude tone and books were not baked properly and making an announcement instead of putting the books in the bag. It looks like people after the pandemic turned to be rude to its customers. Won't be coming back. read more

Not sure if it's just this one location, they gave me a Gift receipt on the WRONG item yesterday, it was a stack of receipts and I had my kids with me, I didn't check until I got home. I brought the receipt back today, they made me wait in a long line and said they can help me, and then when is my turn, they said I have to return all the books, repurchase them again in order for me to get the gift receipt... wtf??? Seriously???? What a simple request that they can't even fulfill. read more

Cole at Barnes and Noble was extremely nice and so helpful! Somebody give that guy a promotion or a pay raise!! Although, we couldn't find the game "coup", Cole was so helpful. read more

Good location. Would be rated 5 starts if they had more restrooms and outlets. Not sure why they would build a 2 story place and not have a restroom with plenty of stalls. read more

Just a heads up, I thought B&N was a chain? I could have sworn they were all the same. I guess I'm wrong. I was informed that this isn't a normal barnes and noble and not a normal Starbucks, they only have 1 plug/outlet in the whole 2 story building. Crazy. So if you are coming to study/charge phones/etc. I wouldn't recommend here. Go to a 'normal' Barnes and noble lol. read more