Micro wave was just over warranty but they replaced it with new one an even covered installation…read moreThe delivery guys were great Cleaned up everything Will always shop at Barons

I posted a negative review on this company and did hear back from the owner Dave. So this is for…read morehim, His note to me, "Thank you for taking the time to give us your valuable feedback. We sincerely apologize for your experience and the lack of communication through our warranty and service company. Please feel free to reach out to Charlene, Store Sales Manager in Nashua @ 603-854-6756. She would be happy to assist you and facilitate a service appointment on your behalf." I had spent 5-6 hours dealing with New Leaf, the alleged warranty company, then another few hours sending notes to Barons through their website with no replies. Finally got the above note after posting a negative review, HMM... Was just going to drop it but figured since I am a huge fan of buying local and from the smaller guys especially in NH I would may a few suggestions to help Dave at Barons Find a new warranty company or take responsibility for the warranty as your sales people state during the sales process " Barons takes care of all warranty issues themselves, we stand behind our products". Whomever is monitoring customer requests through your website needs to be retrained or replaced, maybe the system does too. As for my situation after wasting my time trying to work this through Barons and New leaf I gave up and bought the part from Bosh and will fix it myself when it arrives. My time spent is worth much more than the policy cost and probably as much as I paid for the high end dishwasher. Interestingly my washing machine went during this debacle with Barons and New leaf. Normally that would be a guaranteed sale for Barons but I went to Home depot instead. Last item, I noticed when doing this post several negative reviews here, all are related to service, maybe something you should consider looking into personally

I suspect a filter that needs to be cleaned or even changed. The technician stated he could come…read moreout and fix the leak on a washing machine, but would not come out if the washer was not currently leaking. What's going on in today's world? Can't anyone troubleshoot a problem. Is there no routine maintenance technician within the Southern New Hampshire area. Is this just a plumbing problem. No, it's a intermittent leaking problem.

Professional family company. Good communication and follow through. Showed up as promised and…read morecompleted the installation of the dishwasher. Tested the operation before the project was complete

UPDATE: 5 stars to store staff (Andy and Kathy) 0 stars to Best Buy communications!…read more In December I ordered a remote car start online and scheduled an installation appointment at the Manchester NH store (30 miles from my home - closest Best Buy that would install) 1/7/2025 - I received an email from Services Experience Manager stating the appointment needed to be rescheduled from afternoon "to book you an early morning appointment to adjust for the delay in booking times." - I have no clue what this means, but an eary morning appointment was very difficult for us. 1/8/2025 - I replied that early morning was difficult and were there any afternoon appointments. - No response 1/10/2025 - I sent a second email asking if it was at all possible to schedule an afternoon appointment - No response 1/15/2025 - Called and asked about the appointment and was told that it was still scheduled for 1/20 at 3:30 1/19/2025 - received an email confirming the appointment along with instructions as to what to expect 1/20/2025 at 7 am received another confirmation. Arrived at the store at 3 pm., where the greeters told us the tech was not there. The store (maybe department) manager came out and asked to schedule a call the next afternoon with her and the tech to find a time that would work for us. She also requested that we not reply to email requests for review because this would reflect badly on the tech and it was not his fault. 1/21/2025 - spoke with tech and store manager, scheduled new appointment for Feb 10. Store Manager offered a $50 discount for our inconvenience - ok, thank you, discount was appreciated 1/27/2025 - received an email from Best Buy cancelling order and a refund on my credit card. Called the direct number the Store Manager had given us. No answer. 2/10 - called and texted the store manager number. Recieved a text back that the appointment was on as scheduled. Arrived at the store and Andy did an amazing job. Start to finish in 45 minutes. Store manager Kathy came to make sure all was well and we were completely satifisfied. Kudo's to in store staff for a job well done. Absolutely ridiculous communication on Best Buys automated part. We reached out and tried to confirm at every step only to be met with silence.

I went to the Best Buy located at the Mall of NH in Manchester NH on 08/22/2026 with 1 item I…read moreneeded to purchase. The store was not extemely busy but as usual there was minimum staff to assist. I found the item I wanted to purchase (a fire tablet 10) and saw there were about 8 of them stacked on the top shelf under the display cabinet. There was another couple talking to a couple in front of the display who were being assisted by a Best Buy assoc. Lexie. after they were done I waited patiently for Lexie to address me, however she looked all around and over me as if I were invisible. She spoke into her cell phone and said "who's next?" and I smiled and said "How about me?" while I waved at her from 2 feet away. She acted confused and put on the spot so I told her I just needed her to open the case, I didn't need help, just the item. Again she looked dazed and confused so I said again, "I just need you to open the case. It's right there. I want the fire tablet 10...that's it. (Still struggling to be polite now." Again met with a dull stare of confusion as if I just spoke to her in German. I said 1 more time I want to buy that product and then held up 5 fingers and lowered them one at a time as I said "You have 5 seconds to decide...5...4...3...2...1... "Ok...Thank you and I walked to the front of the store. I was then met by a young man (I apologize I don't remember his name, but he was the 1 and only helpful person that day. He asked me what I needed and asked to speak to a store manager. He immediately got on his walkie talkie and asked for a manager at the front of the store. Shortly after that a woman manager Sharon (I think) asked me what I needed. I explained the whole situation to her and she went into explaining something about there was a cue of customers that needed assistance (I didn't think I was at the Apple Store) but went on to say I don't need anything other than the case to be unlocked so I could pay for the item and be on my way. She told me the young man at the door would be able to assist me and he said "I got you man, with a smile. Here I screwed up....moments away from being able to get the tablet I mistakenly said I'll want the case too (in the same locked case) and the Manager Sharon abruptly stated "OH NO - THEN YOULL HAVE TO GO IN THE QUEUE!" I said "They're in the same case?" Again she said "If you need anything more than the tablet you have to go in the queue and we have MANY people ahead of you" Moral of the story: I went home, ordered it from Amazon.COM and added the purchase of a case and stylus. I should have done this from the start but I was at the Mall so was like "What the hey? Let's get it in person" Big mistake. When just about ANYTHING is available on AMAZON.COM with free shipping ect you would THINK Best Buy would be thanking EVERY Customer and tripping over themselves to assist customers who wanted to spend money in their stores but alas, I could n't even get someone to open a case after talking to 3 different people.

Store manager Anitza Q restored my faith in humanity, customer service, and Home Depot by offering…read moreme a partial refund on Vigoro grass seed that didn't perform well. While I am a little closer to Hooksett, I will be making Manchester my store! Was VERY close to becoming a Lowes customer! Thank you Alitza!

Bought dishwasher. Paid 400 to install. Asked if hardwired a problem..no. show up and refuse to…read moreinstall it. Call cust service...call mgr. No one cares

I recently purchased a Kenmore Elite French Door refrigerator from A&K Appliance. Overall, the unit…read morewas clean, well-maintained, and functioning properly at the time of purchase. The original fridge I picked out was replaced by this Kenmore. A&K Appliance noticed the malfunction with original fridge and informed me on day of delivery. Kelvin swapped unit out for the Kenmore Elite. The only drawback was that the top freezer shelf/bin was missing. I was not notified of it missing until the fridge was delivered. However, Kelvin did say he would provide one when it was available. While it does not impact the refrigerator's operation, it is essential to store my freezer items properly. I am eagerly awaiting when he is able to deliver the shelf/bin. Despite the missing freezer bin, I am satisfied with the purchase and would highly recommend this store to customers seeking dependable second-hand appliances. Price points are spot on for the Appliances he sells. They even took away my old fridge at time of delivery.

I had been fighting with a dryer that wouldn't work, so I was told about A&K Appliances, and Kelvin…read morewas great listening to what I needed, showed my ex and I around and I got a used dryer for an amazing price... got it installed, and it works great... thanks, Kelvin!

I had a fantastic experience with City Side appliance. Our dryer and freezer needed service. Alex…read morewas incredibly efficient and reliable, tackling both issues with expertise. The service was prompt, and the cost was very fair, making it the ultimate choice for appliance repairs. After diagnosing the dryer issue he helped me make the decision to not spend any more $$ on costly repairs and suggested we purchase a new dryer from Lowe's. This didn't help his bottom line but it helped us. I highly recommend them for anyone needing quality and honest service!

Highly recommend Alex and his team, 5 star all the way. We had issues with our refrigerator,…read moreappointments were easy to make, always a call on the way before arriving, and extremely knowledgeable. A pleasure to do business with, 100% trustworthy, friendly and Fair!!!

When my 13 year old upright freezer failed to keep food frozen one day, I tried a few local service…read moreshops. One shop had closed but recommended Ed's Appliance Service, where the technician had over 40 years experience. He was able to visit the next day. The GE service shop said I would have to wait about 4 days. In the meantime, I was able to move the food to other people's freezers. Ed said the compressor was probably starting to fail due to age and it would be too expensive to repair. It also looked like there might be ice blockage. He told me to unplug it and leave it open for a few days. After I powered it back up and put some cups of water on each shelf, in a little over a day every cup was frozen. So can start using it again. Yay! In the meantime I purchased a new unit, which took a a bit of research and phone calling. It seemed that many people freaked out when the Wuhan Virus hit and bought up all the refrigerators and freezers. They were probably afraid of shopping and bought new units so they could maybe hoard food and limit their trips to the stores. None of the big box stores had anything in stock. The sales rep. at Baron's Appliances in Concord listed the Frigidaire unit I wanted, but he said the manufacturers were quoting end of August delivery dates! That was the only store that offered to help me out. So here is hoping my old freezer holds out until then.

From the owner: I Have been in business for over 40 years. Good and reliable service. read more

Glenn had just what we needed! With a motto of "be kinder than necessary" he really helped us out…read more Highly recommend!

I did a google search on appliance repair in the Manchester area and Glenn's Appliance was in the…read moresearch. I have an LG washer and he told me on the phone that they do not service LG. First suggestion, please list certain brands on your repair page that you do not fix. It would have saved both of us time. So, I ask for a recommendation for a business in the area who repairs LG. (As a side note, I operate a small mom & pop operation and if I cannot help a customer, I will tell them where they can find what they need. I find that this helpfulness brings them back to me.) The guy on the phone tells me that "No one does. LG's are very tough to work on and their parts are hard to find." It turns out that that was an outright lie. I called "Mr. Appliance" next. They informed me that they could help. They even emailed me a confirmation of the appointment and included a photo of their technician so that I would know beforehand who would be in my home. They sent a guy out to my house, he listened to my machine and then diagnosed it and had it fixed in just about 20 minutes. They accepted cash/checks/credit cards right on the spot. They then proceeded to email me a receipt and one day later, another email to thank me again and check on how the washing machine was. Because in this on particular instance Glen's chose not to help in any capacity, I would never personally purchase anything from them and I will continue to let others know how unprofessional that business is. Choose Mr. Appliance; I did. http://www.mrappliance.com/services/residential/

Our oven was making a terrible noise. We were hoping we didn't need to get a new one since ours was…read moreonly 6 years old. We were able to have it fixed at a reasonable price. I highly recommend!!

I would highly recommend this company Anthony goes above and beyond in his work he was very…read moreprofessional on time and explained what he was doing. They were very reasonable priced as well very good service!!!! Bill McBride

I purchased a queen mattress from Portland Mattress Makers about a month ago, at their Andover Mass…read morelocation. Mine was over due to be replaced. I can honestly say that Bonnie was very helpful and knowledgeable. If you are in need of a new mattress, I would recommend stopping by their store and speaking with Bonnie.

Wow!! Amazing quality so perfect! Deliver men were way beyond any of my expectations! Won't buy…read moreanywhere else!