My female pet Sheltie (12 1/2 years old) had reached the point where the quality of life was over…read more She was having trouble walking, going down-stairs and required my wife or I take her out about every 2 hours to empty her bladder. All the staff was VERY pleasant to work with, and I have nothing but positives to say. Because my Sheltie also had diarrhea and was vomiting, the doctor went along with my request to have her euthanized. Keep in mind this was not something that I looked forward to but just accepting that it was time. All the staff were very sympathetic to my loss. Highly Recommend, Brockport Animal Hospital!!

What is the point of patients leaving a message, staff calling them back to follow up on a concern…read moreand then not being able to schedule an appointment? Your appointment scheduling is horrific! And prices are astronomical! I should not have to decide between paying for my pet or car!

The office offers the very best care and compassion during difficult times. They are highly…read morerecommend.

My two cats have been doing incredibly well thanks to the team at Eerie Canal. It's a bit of a…read moredrive, especially for someone without a proper carrier.. But I truly believe it's worth it, and I'm happy to have found them!

Very Disappointed. I called the office trying to get an appointment for my cat that was not doing…read morewell and was told that because they hadn't seen him i a couple of years that he would be considered a new patient. They were currently booking into September. I have taken my pets here for years and have spent a lot of money. My cat is ill and needed help, but I couldn't count on them to help. I ended up having to take my little baby to the Emergency Care Vet in East Rochester. I will not be back!

I absolutely love this vets office! Dr. Orr has always been so thorough and spends so much time…read moretalking to me about any issues my animals have had. I really appreciate her experience and expertise. I love that she takes the time to explain things. Will always recommend this office.

We have been bringing our dog to Wiley's Ark for years and they have always done a wonderful job…read more Dr. Wiley and her staff are very professional and they take great care of their furry patients. We recently needed to bring our JRT in for surgery to remove a cancerous lump on her shoulder, have a hernia repaired as well as a rotten tooth extracted. A lot of procedures for one day on a 16lb. dog. They got to everything while she was undand our pup has never been better. She's healed up now and we can't be happier with the job the team at Wiley's Ark did for us. Highly recommend!!

I have been taking my pets to Wiley's Ark since it first opened. Even though I moved 30 miles away,…read more11 years ago, I still take my cat to Dr. Wiley as I know that I am getting the best care for my fur baby. My cat is 14 and was adopted as a kitten from Dr. Wiley. I can't say that he enjoys his check ups, but following the advice given, he is still going strong. Previous pets and I have been treated with great compassion and understanding when they have come to the end of their lives. I will continue to make the 30 mile drive to Holley for as long as I am a pet owner. I did try a closer vet but I didn't feel the personal touch that I get at Wiley's Ark.

BEST animal doctor PERIOD! I am 68 have had animals all my life thus lots of different vets, I live…read morein Hawaii, I keep bugging him to move here! when my mom was still living & I would visit her, he was my vet for a few yrs till my mom died...I miss him very much! why? BECAUSE he is very COMPASSIONATE, extremely knowledgeable, and treated MY DOG w/so much CARE/RESPECT! God Bless Him! if you live anywhere near him (I used to drive 45 min) GO! ALOHA!

My 4 year old Airedale Terrier, Clementine died bc they ignored her symptoms and didnt know how to…read morediagnose or treat her. details as follows: I rushed my precious 4 yr old Airedale in to see Dr, Mathes after she vomited at 4 am & acted very unwell afterward.This was her 3 bout of vomiting in 2 months.She was on strong medicines for autoimmune disease.Dr. Mathes seemed rushed.He said he thought she hurt her back.He gave her a Chiro adjustment.Within minutes she vomited all over their floor in 3 huge puddles.I told him there was no reason to think it was her back bc she had not hurt herself.He said he has pulled a muscle while sleeping before.I said: "enough to make you vomit?"He gave her a pain injection & sub Q fluids & sent us away.1 hr later I called & said I wanted to bring her back in for U/S & X-ray bc I thought it was internal.I was told I needed to trust Dr. Mathes because he knows what he is doing. By that night she was worsening.I called Dr M's emergency #.His wife, Dr Homig, also a vet, answered.She they would call in sulcolofate slurry. 7 am I called Dr. M's emergency # again.I told him I thought this was very serious.I asked him if I brought her in would they be able to do an ultrasound, an X-ray, give her IV fluids& antibiotics, which she should have received the day before or should I take her to Buffalo.He said they could do all those things.He said he was in Canada with his wife, (which explained his rush on Friday).He said Dr. Rogers was very good at ultrasounds & they would take care of us.We rushed her in at 8am.They put her on IV, gave her pain injection & baytril injection.They set her up in the back & let me sit with her there.When Dr. Rogers came in around 9 to get the U/S going, they discovered that their U/S had never been charged.They said it took 20 minutes.But it was not 20 minutes.3 hours went by before they had the U/S charged sufficiently.Finally Dr. R did the U/S.In under a minute she said she saw fluid in the abdomen and warned us it was probably her spleen or liver having ruptured.We said we are going to take her to someone for surgery & she said she thought we should euthanize her.She convinced us to use a needle in the abdomen to sample the fluid so she could send it to Buffalo where the E.R is.We reluctantly agreed.But after sticking the needle into my now moaning dog's stomach, she could not get a sample bc the needle was too short.We pulled our dog out of there in anger after having been put through the ringer the day before & then having this critical time wasted with an U/S machine that wasnt charged.On the way to Buffalo, I called Dr. M's cell & his wife answered.She wouldn't put him on the phone.When I told her we wasted 3 critical hours bc the machine wasnt charged, she said they stood on their head for us(?) (I guess answering the phone is difficult for them) and she hung up on me. I called ahead to each of the ERs in the region:VSES in Rochester, Orchard Park in Buffalo &Cornell in Ithaca but none of them had a surgeon on over the weekend & if she needed surgery, they would not be able to schedule it til Mon.Orchard Park suggested Green Acres in Tonowanda.She was admitted to the ICU at Green Acres &a battery of tests was done. By the next morning, it was determined that she had a perforated intestine &surgery was scheduled immediately.The 2 hour surgery went well.He had closed her up & was preparing to come to let us know, when he was informed her heart had stopped. After 30 minutes of CPR, she was pronounced dead. Afterward Dr. Howard told me that all of her organs looked to be healthy & in tact but that the stomach acid that had been leaking slowly into her gut since 4 am two days prior did do some damage. He felt if she had been diagnosed correctly sooner, she may have survived. A perforated intestine is not a fatal condition if it is attended to quickly by a good dr. If Dr M was not equipped or skilled enough to take care of it, he should have manned up and said so. Now, my once in a life time, one in a million precious gift from God is dead. She is irreplaceable. When I was told she had died, I screamed and cried for well over 30 minutes. Dr. Howard never left my side. A far cry from being told they had stood on their heads for me and hanging up on me like Dr. Homig did. I called Pumpkin Hill Vet today to let them know she had died. But after 3 attempts they did not pick up the phone when seeing my number. They are probably ashamed. And they should be. With all that being said, the technicians there are very sweet, loving, compassionate girls. I hope they find a better place to work. You ladies should check out Green Acres. They do real medicine there and they love the people and their pets.

I've been a customer of Perry Pet and Livonia Animal Care Facility for over 25 years. I called…read moretoday for my sick dog and they can't get me in for over 2 weeks. Their prices have skyrocketed while their professional care has plumeted. Go somewhere else.

They order food a lot. .they dont tip the delivery drivers....Cheap Fuckers.and nasty and smellyread more

If I could give them zero stars I would. I called last week to make an appointment for my cats…read morebi-annual "booty" trim, as she's long haired and needs her private area trimmed once in a while to keep it clean. today I bring her in for said appointment and get told "the doctor isn't in so we can't do any sedation today." huh???? I said "she's never had sedation...she's only getting her private area trimmed, she's had this done multiple times" and then they just said okay and I dropped her off to pick her up later...also weird, but okay. almost TWO HOURS goes by, no phone call. too many red flags, my mama instinct kicked in. I leave to go get her. I WALKED IN TO TWO TECHS SHAVING MY BEAUTIFUL DOUBLE COATED BABYS ENTIRE BACK AND SIDES!!! I yelled "STOP! what are you doing?!" I spoke to TWO DIFFERENT TECHS about ONLY NEEDING HER BUTT AREA TRIMMED! I said the morning of AND when I booked the appointment. then one of the techs has the audacity to say "yeah we were wondering why she was needing a medical grooming." SO WHY DID NOBODY CALL ME??? no one asked me or explained to me what was going to happen!!! clueless, dumb, and no one is in charge of these CHILDREN that "work" there making appointments. Then they go "since this was our mis understanding we aren't gonna charge you today." um, no shit you aren't? Absolutely unreal. The rudest people I've ever had at a vet office. I've been going here for almost 5 years, and never again. These people NEVER listen and NEVER explain anything. DO NOT BRING YOUR PETS HERE.

We have been bringing our pets to this office for a couple of years, and the front desk…read morestaff--especially Bunny--has always been kind. Unfortunately, a recent situation has made us decide to move our care elsewhere. Our dog has struggled with chronic UTIs since birth, and we have worked with this office for nearly two years to try and find the cause. At the vet's recommendation, we saw a specialist, who suggested an extended 8-week course of antibiotics due to the specific bacteria involved. The vet here agreed and prescribed what was supposed to be enough medication for the full 8 weeks. We were also told to drop off a urine sample at the end of the course. When the medication ran out, I brought in the urine sample and told the front desk we had just finished the 8 weeks. Several days later (close to a week later) we were told the medication should have lasted longer, meaning we unknowingly didn't get the full course. Therefore, the UTI has since returned. The office now seems to claim this was our fault, suggesting we gave too many pills, despite us following the prescription instructions exactly. To make matters worse, while our dog is now experiencing bloody urine, the focus has shifted to blaming us and promoting Purina dog food instead of urgently addressing her immediate medical needs. We are not opposed to considering a diet change--we've even tried in the past--but Purina alone will do little to stop the bleeding compared to completing a full, specialist-recommended 8-week course of antibiotics. I have since called the office three times after noticing we were shorted antibiotics and all the vet tech keeps bringing up is Purina dog food. . . All the while, my dog is bleeding profusely. This is a real shame, because we truly liked coming here. But based on our experience and other reviews, mistakes here seem to be met with blame-shifting rather than accountability. Thankfully, we're moving soon, and the new area has some great, well-reviewed vets. We're hopeful our dog will finally get the thorough, compassionate care she needs.

I lost my dog in Nov.2025 who was over 14 yoa. I was looking for a new fur baby and unfortunately…read morethe cutest female Cairn Terrier looking pup was at Duffy's Friends. Filled out application, got a short email, do not allow electric fences. I agreed to accommodate and use another training mode. Then they replied no rentals,. I did not rent but I ever had to a 10 lb dog was perfect under the 20 lb dog limit. Explained the dog was perfect. The dog would be a great emotional support animal. She replied that ESA was a scam. That it took 20k to get a dog for that. This Lori Mufford or her appointed person is rude, unprofessional and obviously ignorant to the NYS Laws. The State attorney General and Agriculture Markets will be contacted No one loves or cares for their pets like I do. I have vets, neighbors, friends, groomers and other references that could not be denied. Duffys friends complain about puppy mills, they are worse then mills because you assume a rescue is out for the good of the animal and public, not themselves. STAY AWAY! Report to authorities. I should be able to post without giving stars!

This person should not be allowed to accept donations to have animals in her care. Absolute…read moreunhinged behavior when trying to get the simplest bit of information from her and/or apply to adopt. I would never trust how is she treating those poor animals. Check out Google reviews for my details & examples. Something is VERY off here.