I ordered wings and cheesy garlic bread, at 740 pm tonight, and stayed extremely patient when my order still was not at my house around 940, 2 hours later! So I called to see what was going on and the first girl I talked to said my order was not even taken. So I call back to talk to a manager, his name was Al, who now changed the story and said that they came to my apartment called a number, which was taken down wrong. So I have gotten two different excuses from the employees. I used to be a avid customer of this store, but now I will forever go somewhere else. The manager also tried to yell at me so I decided to hangup. Like how can a manager of a family business be so rude. read more

I've been going to the Barros Pizza franchise for more than 5 yrs. Love their pizza and wings! This location is one of my favorite ones because its close by in the North side. Always enjoyed the food and customer service. One day I had a bad order, I called and spoke with the manager Brian. I explained to him about how dissappointed I was with pizza and wings (Always had a great order). He apologized and compensated me for most of the order. I gotta say that was above and beyond excellent customer service. I highly reccomend coming to this location. Great pizza, awesome wings and excellent management. Keep up the good work Brian read more

The pizza is great, menu says Chicago style. They use plenty of cheese and the crust is perfectly thick and fluffy. The italian sausage is chunky and flavorful. The chicken wings are also great, they use Frank's Red Hot sauce. Lunch is a great deal with two slices and a drink for $5, they also offer salads for lunch, although I've never partaken. The only drawback is is the cramped strip mall feel of the restaurant. However, I love eating their pizza, when I'm not on a health kick. read more

I started eating gluten free pizza a few years ago, mostly because my son and daughter are gluten intolerant, and I wanted to see how it would taste. Much to my surprise and delight, it was really tasty. I liked the slightly thinner, toothy texture of the crust and most of all, I felt fantastic after eating several slices. I was full, but not bloated, and felt great the next day, not how I usually feel after eating regular pizza. Needless to say, about once a week, when my husband and I were exhausted and wanted to spoil ourselves, we would get a GF pizza each. The Happy Valley/Lake Pleasant location was always busy, with great service, and perfectly cooked crusts when we ordered them well done. After moving south a few miles, we were excited to find this location within a 5 minute drive of our new house. After three tries, I have to say that I will never order pizza from this location again. The first visit, I expected the same good pizza I was used to, so I didn't check it, and got home to find a really undercooked crust, with too much cheese (which didn't help the over-moist crust) and mostly cool toppings. Too tired to return, I muddled through. Second chance Barro's, but again, undercooked and soggy and cold. (Remember, it's only 5 minutes from my house, and I arrive when they tell me to and always have to wait) This time, I had a little more energy, and was a lot more hungry, so I brought my pizza back. I told the person at the counter that I had ordered the pizza well done, and it was not only not well done, it was undercooked. She took the pizza back to the kitchen, and a large man who said he was the manager came out. He said he had cooked the pizza and that it was well done. He was agressive and rude, and basically told me that I could take the pizza or leave it. I was shocked and told him I wanted a pizza that was cooked well done and that was not well done, so after telling me again that I was wrong (whatever happened to the customer is always right?) he grudgingly agreed to make a new pizza. Waiting for 15-20 minutes, I kept thinking "there is no way I'm getting a well done pizza when they know I am sitting out here waiting for it" I took the pizza home and sure enough it was soft and not crispy at all. Third chance Barro's - it had been many weeks, and I had forgotten about the cooking issues, so I grabbed the pizzas, (this time we were late per their instructions, but still had to wait 5 minutes) went home and sat on the couch and opened the box to find a soggy, cold pizza with the cheese barely melted. I put it in the toaster oven for about 15 minutes, and it finally crisped up and got hot. Finally it tasted like what I remembered eating at the Happy Valley/Lake Pleasant location! Sorry guys, but if I want to cook my own pizza I'll make it with fresher ingredients and non-processed crust. read more

My boyfriend's mom ordered some Barro's Pizza for us one time, and I ordered again at our place. It pretty much tastes like Jet's Pizza from back home, and I love it. Lots of cheese and the crust is nice and soft. The prices are very reasonable too--there is always specials and coupons floating around. read more

My wife and I ordered a medium pizza and wings to be delivered 1.5 miles to our home. The lady was polite and said your delivery time will be 45 minutes to one hour. After an hour and 15 minutes I called to ask about the new expected delivery time and the lady said the pizza was on its way. After another 15 minutes I called to check again and the lady was impolite and stated the delivery time had been delayed to 1.5 hours, the current time (would have been nice to know when I ordered the pizza). None-the-less the pizza was delivered an hour and forty minutes after it was ordered. The pizza was not hot/fresh. I won't be ordering here again! Very disappointing cause the Mesa, AZ Barros was great. read more

Have always loved barros. Tonight was my daughters school fundraiser at barros. Love the place! Hsbd forgot wallet when doing pickup, so I call to pay over phone. I get security and fraud and all that.......but if I did delivery, I would give my card # over phone. Sorry, its our corporate policy. So how bout I change my order to delivery? Well, then my daughters school wont get money....pickup only. Corporate bs. Great pizza, but I wont be going back anytime soon read more

The pizza is perfect and the wings are to die for! They always provide the right amount of ranch portions and they serve crisp fresh celery. Anytime I order they know what I want and can ask if I want the usual. I appreciate this Barros so much! I will continue to be a regular. read more

Best pizza and wings by far....been eating hear for years thought it was time to write a rewiew

have the buffalo chicken pizza - I don't know how they get it so buttery, but who cares? It is awesome!

not much to say about there pizza. its just ok. There is way to many places making pizza like this and i dont understand how they are still in business. cheap? i guess read more

We ordered for pick up. Crazy long line, for pick up , it would have been easier and less frustrating to get delivery.

Poorly managed take your business elsewhere. Last time we ordered they forgot our wings. I called and they said they would be on there way it took another hour for them to show up. When I called the manager they said next time we ordered they would take 50% off our order. Called tonight and of course that was socumneted in the system so that manager wouldn't honor it. I will take my business elsewhere. read more

I like their pizza. However this location is not so great. I work in the same plaza and was given a 45-60 minute wait time for delivery. At 10 minutes after the estimated hour I was about to call when they showed up. Our pizza was not even hot. We had to re heat the pizza we had just got! I understand being busy but I was told at most an hour and when we're I the same plaza I would expect my pizza to arrive hot. We won't be getting delivery from them again. read more

Just stopped by, I waited 30 mins before i got my food after i asked where it was. By the time i finally got my food my family was done eating and it wasn't even what i ordered. They were understaffed and i don't even think there was a manager based on how the place was being ran. The girls were completely over whelmed and i would've asked for my money back if the manager had time to talk to me when i asked to speak with them. read more

Best pizza ever! No more Dominos or Pizza Hut for me...this is waaay better and I am not going back.

Really liked this pizza! Very reasonably priced! We also ordered the mozzarella sticks. Would definitely order here again.

Have lived in same house and buying from this store for 24 years or when they opened. Went 10/31/2020 about 7:30pm to pick up my order. While waiting I observer what appeared to be a male employee with gloves on (was later told by manager that it was most probably a delivery driver), reach into the salad bar with gloved hands and pick out ingredients for a salad he was making. He made the salad and walked into the kitchen with gloves still on. I was appalled and spoke with the manager who was very polite and apologetic. He said they would have to throw out all the salad ingredients, whether they did or not I do not know. My concerns are whether the salad ingredients were in fact thrown out, why is a delivery driver allowed in the food area to make salads, why he didn't use tongs, and does the delivery driver have a food handlers permit from the state? There were numerous (3-4) other employees in the same area, why didn't some one correct the issue or report him. The manager stated that the drivers have been instructed not to do this! I'm not for anyone losing their job but if they've been warned, maybe a termination is in order. read more

What a great experience using this location. Ordered two pizzas for an office party the day before and when the pizzas came I thought they were not going to be enough. I called and asked if I could get two pizzas and in less than 30 minutes I had the pizzas! They went above and beyond! read more

The service here is incredible! Alisa, was top notch and needs to be noticed for her amazing customer service!!! GREAT pizz, wings, and salad bar! read more

Service is great!! The twin sisters that work here are very professional and friendly always. Actually all the kids are fantastic. As usual the lunch specials are a pretty good deal. I generally always get a few slices but again its all about the great service by the two sisters! We need more great customer service like this :) read more

This place sucks. Took them about an hour to make a mini pizza which contains ONLY 4 slices of pizza. service is terrible, it stinks, the food sucks ass. have fun. read more

One thing I e learned during this Covid Virus Crap is who I will and will not come back to again. It seems like some places have gone out of there way to make the food and service better........ This place falls into the classification of never return to again! Ordered 24 wings and asked for more flats than actual wings as my wife likes wings and I don't - Even specifically asked to make sure still got some wings "YEP" she stated. Well, she lied "all flats wings" when I stepped back in to tell her "she just responded "sorry" - That's a great answer and no solution!!!! Get home and Pizza is completely wrong and missing added items we had added at an extra cost......... This place qualifies as the place to never return to again after Covid BS is over...... It has just been used as an excuse to perform worse, rip people off with added pricing and lessened service or quality..... Sone places need to just go out of business which I vote for this place read more

My family and I love coming here. The food and wings are delicious and the crust is very flavorful. The atmosphere is comfortable and relaxing. When we want pizza, this is the place we go! read more

Barros is definitely a solid pizza spot. This one right here is right by my house and I have always had good experiences with them. Tonight I ordered a medium pepperoni pizza and they accidentally made me a medium hot wing pizza. I wasn't too upset about it but the guy behind the counter who appeared to be the manager, told me that he was making me my pepperoni and it would be ready in five minutes and also that I can take the hot wing pizza home also. He then proceeded to give me a free found soda while I waited. Great service and great Za! I'm actually pretty hyped about it because I've never tried the hot wing pizza so it all worked out. Five stars for you my good man! read more

This review is based on delivery service, not dine-in. Also, I don't believe this is a driver issue, they're always real polite. This was 7th delivery incident with this location. The major of the 2 resulted in orders never being delivered or receiving a follow-up call. This evening I asked them to include parmesan, common like hot sauce and tacos. I even mention that I'm glad to pay for a few extra packs. Of course nothing arrived per usual. Not the end of the world but a consistent problem. Won't be ordering from this location again and was only forced to because of a recent move. Sticking to the 75th Cactus location where I feel customer service is a priority. read more

90 minutes to wait for pizza? Not reasonable. It was doughy, even though I ordered/requested my pizza to be a bit crispy. I would have sent it back, but I had invested to much time already. So many better options out there who understand how to blend customer service with food quality. read more

This place has gone so down hill! It use to be my favorite pizza place but now they are terrible. I got a pizza that was cold and uncut and the cheese and topping were only on the back half!! I will never be going back to this dump again. read more

Best Barro's out of the ones I've been to. We got there at 9 and it was open till 10. There was one other guy there but he soon was done and we were there by ourselves. The counter person left at some point, you order your food there and it gets brought to you. The cook subbed and came over to ask how the food was and if we needed anything to let him know. We got a mega meat pizza med. sized it came out perfectly cooked . The hot wings we ordered for an appetizer had a substantial amount of meat on them. Interesting wing flavor. read more

I actually love this pizza and wings! I have tried several different pizza places since I landed in AZ. And this pizza is by far the best. Fresh sauce not over done crust not too thick just right. My son and I love just need some coupons for medium pizzas though. Not all family need larges. And we eat different things so...otherwise I'm good. It take a while though and I am less than a mile away. But it was worth it because our food tasted as if it had just come out of the oven. read more

My husband and I have been ordering from Barro's for years it's probably our favorite pizza place in town! We order from this location pretty regularly (about once every two weeks) and never have issues and the pizza is always great! Last night we put in an order for pickup for a few pizzas and wings, after getting home I realized the didn't give me one of our pizzas. It was partially my fault too I should've noticed before I left but the box that the breadsticks came in threw me off for being another pizza. Anyways, I called in to let them know I didn't get one of my pizzas and was transferred to a manager, I believe her name was Sunny, and she was just great! She was so friendly and apologetic and offered to have a new one delivered to me in 20 minutes. I only live about 5 minutes away thought so I told her I didn't mind coming back to pick it up and she said leave now it will be done in 5 minutes and ready when you get here- and it was! Once I got there she also threw in a free salad and 2 liter of soda without me even asking for anything extra. We were satisfied with the pizza like always and even more satisfied with the customer service from this place! We are customers for life read more

I come here a few times a month and it's great every time. The BBQ chicken pizza is fantastic. The staff is always super friendly. The prices are pretty standard for this area. read more

Kind of disappointed with this location (Lake Pleasant is better all the way around). First time at this one and probably won't be back. The girl at the counter was friendly enough. I put in an order for a medium pizza and boneless wings, the wings came out pretty quickly but weren't all that tasty. While I was eating a few of the wings I heard the kitchen bell ring but didn't pay much attention figuring it was someone else's order as there was one other family in the dining room. I noticed there were no staff going to the pickup window and there was a pizza sitting there. Mind you, there were at least four staff members working that I could see. After about 10 minutes, the pizza was still sitting in the window. I decided to go up to the window and ask if it was mine but, I didn't see anyone there to ask. Looking at the pizza, I knew it was mine because it was a 1/2 & 1/2 pizza so I grabbed it myself. Needless to say, it wasn't piping hot. :( None of the staff even seemed to notice that I had to pick my own dinner up from the kitchen window. Also, there was almost NO sauce on our pizza, big disappointment. Glad I only put a quarter in the tip jar. read more

yum!!! seconding it reminding me of Jet's pizza from back home in Mich. really really good - and such a difference from the crap pizza we got used to in Boston. read more

This is my go to pizza place. The pizza is good, and the hot wings are some of my favorite buffalo wings and the people are always nice.

I love the chicken supreme pizza, though their antipasto salad is great too. Packed with meat and cheese. I've had delivery twice and it arrived during their estimated window. I'm happy I have a place this good close to home. read more

I am in this Barro's ALOT. The food is good, the prices are fantastic, but I can't say enough great things about their staff. Alyssa, Tiffany and Hanna are very friendly and do a great job. If they aren't helping someone, they are cleaning or prepping, etc. There are others as well, but I don't know their names. Their dining room is huge and can fit a lot of large groups too. They recently upgraded their salad bar which has a lot more options. read more

Me and my family have been eating here for 10+ years. It's simple... good pizza and great customer service!

I ordered a pizza and antipasta salad for delivery. When it arrived and I opened the pizza they put the wrong toppings on it. I called the location to let them know, I was actually willing to just eat the pizza. I wanted to just inform them of the mistake. The manager got on phone and indicated he would make me a new pizza himself and send it over. I had a new pizza in 15 minutes. That is how you take care of customers. The prices are very reasonable and the food is delicious. The customer service is above and beyond. I will be eating here again for sure. The food is very fresh. read more

I've lived in Glendale for 17 years now and finally ordered a delivery pizza from this location, I think it was the best pizza I ever had delivered to me! The wings were thick and juicy and the Buffalo wing medium sauce was perfect. I had a large hand-tossed Barro's special with anchovies. Yes anchovies, everyone pretty much hates them but me I guess but this pizza place has them AND green olives topping too, all hard to find toppings with the usual pizza places. I give this place 5 stars and will definitely order again. Great pizza, great wings. read more