Just installed the system. Installation was about 4 hours long. I felt the difference in water as soon as we started using. Chad was very nice and clearly answered every question i had. Price was very reasonable compared to other companies I had consulted. So excited!! read more

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This is for a water softener installed in Dripping Springs. Love the accommodations made for COVID. Anyone else I've dealt with for a water softener demands to come to my house to show me what I need (ie: upsell), but they were able to ask me a few questions and determine my needs based on our conversation, their knowledge, and pictures of the plumbing where the softener would sit. And I loved that they showed up in a mask - one of the first times anyone I've dealt with related to my house (builders, contractors, repairmen, plumber, etc) has since I moved in. He also was very good about not coming too close to me so I never was forced to step away and explain why I'm trying to get away from him. Beyond that customer service appreciation, what can I say? They sold me and installed a water softener which is what I wanted, and the price is on par with what I could get elsewhere (if not slightly less). I was fairly confident he was giving a fair price considering what he would have charged to install a water softener if I purchased it elsewhere was half of what the other plumbers I called would charge - and more in line with what I was charged when I had one installed in my last home. read more

David! He showed up the early side of his arrival window, and was hands down the best customer service I've ever experienced! Knowledgeable, and quick to let you know what the problem is, how to handle it in the future, offering suggestions, and fixing what might become a future problem. Thank you, thank you! This company is the best and I will always recommend and use their services! read more

I strongly recommend Basin Water Solutions. Great service from beginning to end. Donnie provided options to fixing current non-working system to replacement. Chose to go with new system. Promptly received a quote that was detailed and able to be approved online. Two days later the system was installed. David installed the system in a timely manner. Spent time explaining the new system and answering all questions with detail. read more

I had a very good overall experience getting a softener and filtration system installed in my new home by Basin Water Solutions. They were quick to respond to my inquiries. Donnie came right out to my house the same day, on a Saturday, to get the ball rolling. Their prices were very fair compared to other quotes that I received. The installer did a great job, and explained the system to me thoroughly before leaving. I would definitely recommend this company to anyone looking for a water softener. read more

Customer service is horrible. Very hard to talk to anyone at this company. They left mud all over my garage when they were finished. Tried to order filters 2 months last and was told they had to answer the other line and they would call me back. read more

I contacted the company a little over a month ago. I am so pleased with their customer service and product. They worked with me on everything. I give them 5 stars and more! Call and ask for Donnie. He will go above and beyond to get you the softener you deserve! Peg Allen Buda, Tx. read more

i called this company at short notice as our water softener had decided to spill water all over the garage floor. engineer came within hours or my call gave a estimate and said he could have the new one installed and working by fri (4 DAYS ) he came thurs one day early .I purchased a new one from lows at a far cheaper price then the model the company promoted , okay so its not a glossy steel model with lots of extra bits and functions and custom styling but at $400 compared to $1500 it does the same job. differance is the expensive models have a life long warranty and can be repaired if needed where as the model i purchased ,as the installer remarked is a * throw away *when a problem arises . its just a matter of choice . installer was very professional and he took his time making sure everything was assembled correctly and in full working order before he left .he will come by in a few days to check every thing is okay. i was very impressed with his work and he cleaned up and took all parts away for disposal . if you want service from this company ask for Donnie you wont be dissapointed 5 stars for quick service ,care, and professionalism read more

Basin Water Solutions installed my water softener and RO system a little over 5 years ago and I have nver had any issues what so ever. I bought from them because they are a small business which I love helping small businesses and also because they give you a lifetime warranty unlike Lowes or Home Depot. And anytime we need new filters they are just one call away and cheaper than Lowes and Home Depot. I absolutely recommend you using Basin Water Solutions. read more